I have had the unfortunate experience of talking to "customer service" at HomeQ. Over the years it has become obvious that they train their people to treat us with no respect.
I had fallen a month behind. I called to work out a re-payment plan to catch up. I had to go through a list of income and expenses. The entire time comments were made that I needed to eliminate cable tv, reduce my phone expense, reduce my office expenses, etc. The final blow came when he said that maybe I wouldn't be behind if I made my wife find a job to bring in the extra money. He said it was obvious that I needed help getting my finances in order.
The saddest thing was, that after I started to yell at him, he said that I wasn't showing HIM prpoer respect. All of a sudden I have some 23 year old punk in a cubicle giving me financial advice and demanding respect. This attitude was not unique. I agree with a previous post that suggests this is a corporate policy to treat us in this manner. This behavior is obviouslt ecouraged and rewarded.