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The good, the bad, and the ugly - discover what customers are saying about HomeDirectUSA

Welcome to our customer reviews and complaints page for HomeDirectUSA. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with HomeDirectUSA.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used HomeDirectUSA's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with HomeDirectUSA, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with HomeDirectUSA. Your feedback is an important part of our community and will help others make informed decisions.

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6:04 pm EDT
Resolved
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HomeDirectUSA Poor Customer Service, Delays, Long Hold Times, Etc

My wife and I purchased a new TV from Vanns through Amazon.com. The chosen carrier was unfortunately HomeDirectUSA. Some time after our order, we received an email requiring us to schedule a delivery with HomeDirectUSA. There were instruction for an online process but after trying for some time, we decided to phone in as the online option was poorly put together and left many questions unanswered. Upon calling in for the first time, the hold time was EXCESSIVE. It was around 45 minutes before reaching an agent. The service was able to pick only Thursdays for the delivery and we were told we'd get a call on Wednesday with the dreaded "window" of delivery time. I instructed them of a phone number change and gave them two updated mobile phone numbers. We continued to receive emails requesting us to schedule delivery even after delivery was scheduled. After we didn't receive any calls on Wednesday, we phoned in again on Thursday--the day of expected delivery. Once again, hold times were excessive--around 45 minutes. We were informed that they called and left messages on Wednesday. We discovered that they were calling the wrong phone number and did not call the numbers we had given them during our first call. They then instructed us that we would have to wait another week until receiving yet another call for the "window" of delivery time. No exceptions were taken due to their failure, no flexibility on their part. THEIR SERVICE AND CUSTOMER SUPPORT IS PATHETIC. BEWARE!

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8:41 pm EDT
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HomeDirectUSA HORRIBLE SERVICE!!!

We purchased exercise equipment from COSTCO.com, and unfortunately the shipping company of choice was HomeDirectUSA. After going online to check the order status it said that the contact # was invalid. After checking the information that they were given, we could see that they had been given the correct #, but we had never been called. I began trying to contact them - only to be put on hold time and time again, never, ever getting anyone to answer. I sent an email, and also no answer. I began to leave messages with the company on salespeople's voicemail...begging them to have customer service get ahold of me...again, nothing. After days of this, the local company HomeDirectUSA contracts with got a hold of me. Evidently they discovered that HomeDirectUSA had given them the wrong #, even though they were provided with the correct #. Thank goodness for the wonderful local company (True Air) who figured out what was wrong and took it upon themselves to solve the issue. Bottom line...as has been stated on this website over and over again...AVOID HomeDirectUSA if you value customer service at any level!

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zhapollo
Webster, US
Sep 05, 2012 11:22 am EDT

I am so curious that how can this company is still operating?! I will never order anything that uses HomeDirectUSA for delivery! I ordered a mattress from US mattress. Before it was delivered, I got an email asking me to schedule the delivery date and time online. I thought it was quite sweet. But then I got a phone call the next day saying that the mattress would be delivered on a day that I wouldn't be available at home. I asked the representative why the delivery date wasn't the same as I indicated online. She said because the online information was no use! What the ****?! If it's no use, why bother to ask your customer's opinion? That's totally cheat! Remember to avoid this company.

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12:00 am EST

HomeDirectUSA Crappy service!

Ordered a $4000.00 product from a company in Kansas City who shipped it from California. They said that they use HomeDirect delivery because of a low damage rate. Good enough. So ok, I started checking into this company and they said that they had full tracking of the freight just like UPS and I was told that i would have the product in my hand in 3 weeks. I let them know upfront that it was a Christmas present for my wife and it had to be here before then. That gave them 5 weeks.

When I received the initial call from homedirect to verify my address, the woman was rude but I let it go. Then while checking the tracking, it finally showed a week later that it was in Indiana. After another week goes by its still being shown that its in Indiana so I call the homedirect customer service line to find out WTF. They were rude and useless and ticked me off to no end. But they said that it would ship in a couple of days on a truck that was leaving on Saturday. Now Indianapolis is only about 6 hours from St Louis. So I another week later I get a call from the company that i bought from telling me that it was still in indiana and that it would not be delivered until a week after xmas. I came unglued at this point. I had her, and Homedirect on the line ripping them about this. Here it is, I am the customer and my expectations were set and they were failing to meet my expectations as well as not able to perform proper customer service.

If you EVER have the choice of a freight carrier. DO NOT USE HOMEDIRECT USA EVER!

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DavidRock91
, US
Apr 07, 2014 5:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is absolutely the WORST service I have ever recieved, I took off work 4 times waiting for my package. I've literally LOST more money waiting for the product then PAYING for it. This is a FLAT SCREEN TV...

Lame excuses like, oh the order wasn't put on the truck today ...sorry
Oh the truck got into an accident (I hope my tv isn't damage by the way)
Today again...another scheduled appointment----- My tv was not put on the truck, ...I called them and ordered them to put it on a truck for today, they said okay..and I've been waiting at my house from 2-6...STILL NO PACKAGE..now they are closed..

STUPID COMPANY.

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Hayneedle
Omaha, US
Oct 08, 2013 4:13 pm EDT

MDJ, I apologize for the delay in my response. Please send your order number to us at hnsocial@hayneedle.com so that we can make sure your item arrives smoothly to your destination. - Robin

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MDJfromOK
Tulsa, US
Sep 11, 2013 12:09 pm EDT

Horrible- Bought a bench from Hayneedle.com, they shipped thru HomeDirect. Homedirect USA contacted me and set up a delivery date. My wife agreed to take off from work to be at home for the delivery. Said between 1-4:00 pm. Never Showed. Called them and they had no idea what we were talking about. What? You called and set up delivery. Uhh. Well, we haven't received it yet, so we cant deliver it. Then why would you call and setup a delivery if you do not have it? I will have to check on it.
Over the next couple of weeks, kept calling them. They still didn't know anything. Tracking showed "In Transit". After 3 weeks had to file a dispute and get a refund. Hayneedle says HomeDirect USA lost it. Horrible service. Unorganized, and their information on their shipments must be scribbled on the wall in the bathroom.

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Virgy56
Creston, US
Jan 13, 2013 9:08 am EST

I bought a TV on Amazon.com and the estimated delivery was to be between the 3 and the 8 of Jan. I kept watching the tracking and all it ever said was loaded in NJ. on the 27th of Dec. On Jan. 8th, I started making phone calls, to the company the tv was coming from, and to homedirect. My tv was supposed to be dropped off at Ace Hardware in Des Moines IA, and then delivered to my house about 70mi away. When I called Ace Hardware to see what they knew, I found out they knew nothing, this was on the 8th of Jan. they said they had not received it yet. I asked them where my tv was and they said they had no way of tracking that. I asked how I could find out where it was and they said to call who ever I bought it from. So I did, and they couldn't tell me anything either.Really! In this day and age, a business can't locate their own merchandise! I told them they needed to find a different delivery co. UPS knows where every package is and when it will be delivered. After about 4 calls, I was told that the had filed a complaint and that they would get back to me on the 14th (Monday). GEEEEEEZE! I am ready to scream! Then on the 12th of Jan. I receive an email stating that my TV was in the warehouse in Des Moines. I looked on the tracking site and sure enough, my TV had been delivered to Des Moines on the 7th of Jan. So I called Ace Hardware again, and they just really didn't know if it was there or not, until I told them that I had been calling, and then they said "oh you must be the lady that Homedirect called and inquired about this morning". Then she said "oh yes, it just came in today". I said " UH no! It came in on the 7th". She said, "oh I guess it did". Which is before I had called and asked about it and she told me it had not been delivered there! I asked when it would be delivered and she said she would look at all of her deliveries and call me Monday (jan.14). and see if they can deliver it Tues or Wed. and that she would call to make arrangements on Mon. for delivery! Never again will I ever buy anything that is delivered by Homedirect! I will check it over well and if it is not in perfect condition, I will send it back on the same turnip truck it came in on!

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TAMMYJOON
Los Angeles, US
Nov 16, 2012 1:37 pm EST

AVOID AT ALL COSTS! Most DISORGANIZED, LEAST RELIABLE, LEAST PROFESSIONAL ORGANIZATION ON EARTH. They collect your money fast, but go to church and pray a lot to EVENTUALLY RECEIVE THE ITEM SOMETIME IN THIS LIFETIME! Terrible, just don't use them or you will get an ulcer!

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pissed N Il.
Harrisburg, US
Apr 01, 2012 2:01 pm EDT

I've been waiting 10 weeks for my furniture. Unacceptable! All I have to say is, that if it's damaged it's going back on the same truck that brought it! I'll buy locally, even if it is more expensive.

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Ranjo
, US
Oct 14, 2011 2:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

You guys hit it right on the head about these guys. Ordered a chair on August 12, coming from California. Finally got to their depot in Wisconsin Sept. 27th. Sat there until October 10th, then they had the never to call us on Monday morning and leave a message that we had to call back before 2pm that day or it would not go out on the truck coming our way. HELLO, i'm sorry I have a job and wasn't home til after 5pm. When we called they said the best they could do is to deliver in 2 weeks or so, but they could not guarentee a time. One call with a 4 hour window to get the delivery setup, these guys are a piece of work! If you can get it anyother way, by anyother carrier, DO IT !

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froggie1140
Front Royal, US
Aug 30, 2011 12:41 am EDT
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I ordered a kitchen table set from a vendor in CA. No problem with the vendor. However, when the table arrived at my house, I found it was the wrong size, and the this incorrect size was posted on the vendor's website. After speaking with the vendor, they agreed to have HomeDirect call me to schedule a time to schedule pickup for delivery back to CA. A week went by...no call. I had to call them to schedule a pickup time. Then they rescheduled the pickup once, and on the 2nd planned pickup date, they arrived 4 hours late. OK...no big deal. I'm cool with it...it's finally out of my house. A week goes by, and the shipment made it to Indiana. 3 more weeks go by...still in IN! I called Customer service, they indicate it will be on a truck the following Thursday. Thursday comes around...still in IN. Basically, the shipment has been in IN for 5 weeks now, and, until they get the product back to the vendor, I will not receive a refund for the product. I should have just rented a truck and drove it myself to CA! This is TERRIBLE service!

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Ralph Terry
Las Vegas, US
Jul 25, 2011 11:31 pm EDT
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My wife who is active duty military, a veteran of Iraq and stationed in Japan saved every dime to furnish our home in Vegas. Not only did they not show up in time on nurmerous occasions their customer service was AWOL! The expensive bedroom set had damage to one of the rails that looked as though a beaver had taken a bite out of it. One of the marble end table tops was ripped off the end table, the leaf's to expand the dinning table did not fit properly and my daughters bedroom set arrived days later with no hardware to put it together. (My wife paid extra for delivery and setup!) Days later the hardware shows up in the mail with no explanation. (my daughter and I put it together ourselves. so at least I know its put together properly and she now does not have to sleep on the floor!) It also has taken over 10days for the smell of this furniture to finally be able to be in the same room with it. We feel we are a military family being taken advantage of so we will be filing a complaint with the Military JAG to see if we can get this company put off limits for military members so this does not happen to anyone else. I am also going to contact the EPA on the terrible smell of this furniture from China and Vietnam. As a Vietnam Vet I would have never purchased this bedroom set on general principles had I known where it was made. I also have obtained a lawyer and we will sue them for damages unless these problems are addressed immediately! This company has no quality control and all items are shipped out to you without anyone taking the time to make sure there is no damage or if all items are present before its loaded on the truck! The delivery guys tell me this is par for the course with this company! hell of a way to run a railroad and goes to show anyone that purchases from this company does so knowing that you may end up with crummy, smelly furniture made by Reds and is not what you wanted. DO NOT BUY FROM THIS COMPANY!

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ayc868
San Diego, US
Jun 10, 2011 1:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Any way to put HomeDirectUSA out of business!

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