At our home this morning about 9:30 a.m. we rec'd. a telephone call from Homecomings Financial, LLC, the holder of our mortgage. My husband called them back and was on the phone for nearly three hours attempting to speak to someone who was alive and coherent. After speaking to about five different people, he hung up the phone. That is when I got involved. I am not on the loan, so he always has to give me permission to speak to customer service.
First of all, you can hardly understand most of their customer "care" representatives. Their version of the English language is nothing less than a big joke and extremely bad training.
I asked if I could get the telephone number and name of the CEO/President of Homecomings and I was told flat out that they were not permitted to give out that type of information - it was company policy. I told that person that was the most ridiculous excuse I have ever heard for trying to tell me "you don't know who you work for". I tried calling the home office in Waterloo, Iowa and that was a total and complete waste of my time because they reroute you back to the default department.
We were told today that we are 4 months behind on our house payments (NEWS TO US) and that if we did not come up with the entire payment by 5:00 p.m. today that they were coming in the morning to take our house. Okay, good luck.
I only spoke to one coherent individual today who made a feeble attempt to help me but unfortunately my issue did not involve this individual's department. How convenient.
Homecomings - Your customer service department is nothing less than the biggest joke on the planet. Your people don't know their ### from a hole in the ground and not being able to tell an individual who your CEO/President is just goes to show you that you are NOT in any way, shape, or form interested in who you work for. I know who I work for . . . . . . . . I know who the CEO and President and Chairman are of the Co. I work for and you know what . . . . IT'S NOT A BIG SECRET. Everyone knows who they are. Who in the entire world are you trying to kid?????
It is absolutely no wonder on God's green earth that you are going under and sinking quickly. Work and customer service is not about picking up a paycheck on Friday. It's helping people resolve issues and problems instead of giving them the run around. I think it is time we take back America and send all these foreign speaking individuals back to where they came from until they can learn to speak English the right way.
God Bless America.