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Homecoming Financial / Bank fails to answer and correct problem!

United States
5
I have requested the bank several times to send me statements, something to show my payments, they have not send anything as of today. The post office returned two letters with a refuse label on them. they have not posted all my payments to the account. poor, poor, poor customer service. The list goes on and on. after reading so many complaints,, I'm afraid of what can happen. Anyone out there that can help me or advise me on what to do with them It will be highly appreciated.
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