HomeCenter / Bad service
Very dissatisfying shopping experience with Homecenter.com. Made purchase of sink based on item availability provide by Customer Service. Tried to cancel order after finding that item is not available and order lead-time 4-6 weeks. Merchant simply ignored request for order cancellation even before order been processed, forcing me to bye item from them. I refused to accept any shipments from them and open dispute with credit card. Merchant provided false information to dispute investigator regarding order cancellation stating that order never been canceled. Think twice, starting business with this merchant - they lure you with lower prices, but they do not care what happen after they received money. Stay away from Homecenter.com
Comment to replay from Homecenter.com:
I have sent request for cancellation to firstname.lastname@example.org and even received the automated reply from merchant's website (unfortunately I can not provide copies of emails I exchange with Homecenter.com, this site policy prohibits such postings). Nothing has been done after reply to cancel order, even before merchant has processed it (prior to cancellation I did not received any email confirmed that order been processed with tracking # and delivery dates). Instead, I tried to convince somebody named Bryan Okin, who deliberately ignored my cancellation request and shipped items to justify restocking fee and shipping charge, that I simply do not want to do any business with Homecenter.com. I made that decision after learning that promised in-stock item could be delivered in 4-6 weeks, unreliable customer service and reading review on Resellrratings.com, I agree, Homecenter.com returned $256.76 from initial charge of $469.60, but ignoring customer's request for cancellation and providing false information to credit card company, stating that they never received request for order cancellation, Homecenter.com earned 212.84 just hiding behind predatory policy.
Homecenter.com will do anything to get your money, even if you do not want their service. Be aware!