SUBMIT A COMPLAINT

HomeAway.com / the customer service is basically worthless

United States Review updated:
Contact information:

The customer service is basically worthless. I have had multiple problems with guests writing reviews and they don't get published. My guests are getting very upset because they often submit 2 or 3 times and weeks later the review still is not posted. Reviews used to be posted in 2-4 days. now I have had reviews 'sit in the pile' to be pushed through for 2+ weeks. When you call they basically do very little and say they will 'try ' to get the review posted but it still takes several days. Although they are usually pleasant, I am getting tired of having to call repeatedly just to get a review posted..

And if you want to talk to a supervisor, forget it. They tell you that they will 'start a case' for you but it is often days before a supervisor calls you back. I have never dealt w/ a company where a super is not on staff during regular work hours to assist w/ escalated matters.

Go
Sort by: UpDate | Rating

Comments

  • Je
      Oct 17, 2012

    Try posting against bad stays! Got ripped off and can't warn others. Just stay away from Jennifer Lyons property. Double books and no refund. Try that one.

    0 Votes
  • Je
      Oct 17, 2012

    She ripped my mom off. She also has a dance studio in Warwick. Jennifer Lyons. If you see the name run! She rebooked and kept double for that month.

    0 Votes
  • Su
      Mar 22, 2016

    This company is EVIL! I will not do business with them again. They started charging renters a bogus (no value added) "service fee." It is insulting that they think they can get away with bilking people out of their hard earned cash just because they are the biggest site out there. It is only a matter of time before HomeAway goes away. Bye, bye HomeAway.

    0 Votes

Post your comment