Home Warranty Fraud / Insurance Fraud
I first must appologize to Fidelity National Home Warranty for the complaint I submitted on 2/9/2010 as it was suppose to be First American Home Buyers Protection Corporation. My complaint is for insurance fraud. I purchased the warranty protection for my home, spa and pool. I submitted a complaint which was declined. First they declined the claim because they said the part was inacessible. The contractor they hired took two days and really couldn't figure out the problem. When I called and advised them that it was an above ground spa and that it could be moved then I was told that the claim was being declined because the part that needed to be replaced was a jet and that part was not covered by the warrantly program. I advised First American that it was not the jet but the pump that needed to be replaced and gave them an estimate from a contractor that I hired to come out and take a look at the problem who has experience in repairing spas. The contractor took literaly 15 minutes, pulled out the part and the part that needed to be replaced was a pump and not a jet. The company said they were going to speak to my contractor. After not hearing from them I went ahead and paid out of pocket about $500 to have the pump replaced. I was also informed by my contractor that my home warranty company did not call him and did not speak to him. This is a rip off and I do plan on taking this to litigation, I am also going to contact the State Insurance Department as well as the local Consumer Fraud Bureau and I advise anyone experiencing similar problems to do the same. My contract states in black in white that it would cover the pump, this is a pump, I have the old one sitting in my back yard and more than happy to take that and my contractor with me to court to prove that they are perpetuating fraud.