Home Trends/QVI / Merchandise Never Received, Poor Customer Service
Home Trends is one of those cataloguers, one of three direct market identities from the same company, who ships parcel post and believes it is perfectly normal for a customer to wait a month for goods already paid for. But when the order is never received, how can you track a parcel post delivery? Home Trends' customer service are quick to point to a 7-14 day delivery time as printed in their terms of service, but then do not reply to e-mails when it becomes more than a month. They did send me another catalogue, under their second trade name "Picket Fence" which has been relegated to the trash bin.