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Home Town / Pathetic Service Provider

1 Bangalore, Bangalore, India Review updated:

“A happy Customer might tell a friend but an unhappy one will tell the world” This completely depends on the company whether they want to let the customer tell a friend or simply to the world. I unfortunately fall in the second category of the quote. When a customer purchase something from a shop he wish and trust to get a good service. But unfortunately Hometown a big home decor providing company does not believe providing good service. Many promises are made at the time of purchase but when you are in need of service they just there back to you. My personal experience goes like this : We purchased some 7 wardrobe from Hometown 2 years back. Due to an ill fated accident one of the door of our wardrobe broke down. We contacted Hometown for help they made arrangements to send a carpenter to our house he inspected and said we will get your door soon. After that we continuously tried to contact the person sometimes he said he is busy and didn't received our call and sometimes he just ignored it. We didn't get any positive response from the person we moved personally to the Hometown shop which is at Marathahalli. We were asked to meet the concern person and we provided him with all our details. He assured us saying we have raised the complaint and will fix our problem ASAP. We tried calling this person now he also started ignoring our calls and o response came from him. So this is the service you are going to receive after purchasing furniture from Hometown So I would like to request customers out there that if you willing to purchase anything from Hometown please think twice before you make the purchase because this can happen to you too. My Contact Number is- [protected]

Sh
Sep 30, 2015
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Comments

  • Fu
      1st of Oct, 2015
    0 Votes

    Dear Ms.Shweta,
    Greetings from Future Group, this is Priya.
    We regret the inconvenience caused. Please be informed that we have taken a note of this issue and we will do the needful to resolve the same at the earliest. Kindly note your reference code- 920 for further communication at [protected]@futuregroup.in
    Regards,
    Priya
    Team Hometown
    Future Group

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