Home Town Bangalore / faulty product
I have purchased a mattress through order no [protected] on 14th jan 2009 from bangalore Marathalli hometown showroom. Item was delivered at10 pm on 4th feb 09.
Next day I observed that mattress is having stitches broken at few places. I contacted marathalli office and requested to cancel the order. The manager told me that he will raise a request for the item to pickup. After 10 days i.e on 13th of feb 2009, item has been picked up from my house. After item pickup, I again contacted the manager and he told me that when he gets confirmation from ware-house he will issue me a credit note.
Today is 3rd march 09 and item confirmation from ware-house is not recieved by the manager. When ever I call the manager, he used to say that he has yet not recieved the confirmation from the ware-house, he will contact them and he will call me back in 15 mins. But he never come back to me.
Pls suggest what can I do to get my money back.