Home Pride, Inc. in Omaha, NE contracted to put an entire new roof on my home in Earling, IA, after a tornado last year. We paid over $7,000.00 for this (on a relatively small home), and were assured the roof would last for years. The contract showed that Home Pride gave us a one-year warranty. However, before the year was up, our roof developed a bad leak, which also caused damage to our wood burning stove, and the ceiling in our living room. We contacted Home Pride several times, and no one ever came up to check or repair. We finally had to hire someone local, because it continued to rain, and the leak was really bad. We sent the bill to Home Pride, and they have never acknowledged that letter. I sent them a second letter with a copy to the Better Business Bureau, who contacted Home Pride twice, with the same response that I got, which was dead silence.
Doesn't a company have to stand behind a warranty? What good is a warranty if they never intend to honor it? Needless to say, I am very upset and unhappy with this situation. Now the warranty is over, but the damage occurred long before that. Do I have any recourse at all?
Dorothy J. Frisby