Menu
Home Depot Customer Service Phone, Email, Contacts

Home Depot
reviews & complaints

www.homedepot.com
www.homedepot.com

Learn how the rating is calculated

4.2 11299 Reviews

Home Depot Complaints Summary

231 Resolved
2153 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Home Depot has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Home Depot. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Home Depot reviews & complaints 2412

Filter reviews by rating
5
8897 reviews
4
0 review
3
0 review
2
4 reviews
1
14 reviews
Sort by:

Newest Home Depot reviews & complaints

ComplaintsBoard
A
3:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot flooring/contractor

To Whom this May Concern,

I'm contacting you'll with several problems that my Mom encountered with the store purchase order and the contractor. She has a list of things that went wrong and that it took months to have a floor installed. My name is Angela Hayden and I'm contacting you on behalf of my Mom Joyce Hamilton([protected]). Please contact her and me also.

Angela Hayden
[protected]
[protected]@gmail.com

Read full review of Home Depot
Hide full review
ComplaintsBoard
D
11:29 am EDT

Home Depot home improvement and advertising

I have ordered a half dozen products from HomeDepot.com. Without exception, every item was damaged in shipping, whether I had it shipped to the store, or to our home. The last item was a flat wall heater. This item was shipped from INDIA, and then reshipped from Orlando in the original container. This item came broken in the middle. While I was able to receive a credit, this is unacceptable. Flooring was received, one time had to be returned because so much of it was damaged. I have since ordered these items from other suppliers, and have had no problems whatever. When I returned the heater, through UPS, I received a delivery confirmation. But it wasn't to us, it was to the vendor. Then I had to go to customer service to arrange a refund. I ordered the same product from Amazon, and it was fully enclosed in foam, and was perfect. I ordered a door, and was not told until after the order had been finalized, that it would not arrive for TWO MONTHS. Unacceptable. The door was found in my local Home Depot store.

Bottom line, I will not be shopping from HomeDepot.com again. Then there is the advertising. Why, when I search for a product, do I then receive a flurry of ads for that product, which I had already purchased from you. Again, if you know I've searched for a product, why can't you see that I actually PURCHESED the item, small but annoying. I love your stores, shop there frequently, but your online sucks. Product packaging is horrible, worst I have experienced in many years of online purchasing.

Read full review of Home Depot
Hide full review
ComplaintsBoard
J
7:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot tuff shed cabin

Back in July 2018, I saw a tuff shed 2 story building at the home depot in Tupelo, MS. I liked it and thought it would be a nice cabin on my piece of land. When I inquired to buy one, I was given a lot of unclear answers, and not a lot of information, until little by little or later on. They don't really tell you or make it crystal clear right off that you pay for everything on the building which are called up grades. You are buying nothing but a shell. You have to pay for Windows, an extra door if you like, the air vents, a treated floor, the insulation wrap which I wasn't informed of until the last minute. The next thing was having someone from home depot and tuff shed to send me a break down of the prices ot the up- grade items I selected. They just wanted to tell me verbally over the phone and keep changing prices instead of sending me an itemized list and price to view. So, the shell of the building cost me $13, 800 including tax, then add on the upgrades, plus tax, it was another $ 2800. So my tiny building ended up costing me $16, 600, far from the $12700 list price they have largely advertised on building, but exactly $4200 more in total. Not only that, the tuff shed scheduler delayed the scheduling of my building for 2 months, the mixed, unclear communication, the 3 entities to deal with was too much, ( tuff shed, home depot & the builders), the lack of respect for my time frame to get things done and the unwillingness to compensate me for having delayed my building speaks volumes about how they value their customers. They are only interested in getting your money because they know you have a big interest and desire to get one of their 2 story tiny building. I am not pleased or satisfied with my all over experience with Home Depot, and especially tuff shed. I wouldn't dare recommend this tuff shed company to anyone. It was a hassle and horrible experience.

Read full review of Home Depot
Hide full review
ComplaintsBoard
E
2:25 pm EDT

Home Depot insulation service

I live in San Antonio, Tx, but I it was Home Depot Houston that took the insulation service I was requesting, after step 5, Cris called me schedule the service on October 8, 2018, days before the date, I received 3 phone calls confirming the appointment on October 8, 10-12 am, at around 11am on Oct. 12, I did call the customer service and the rep stated that 10-12 am, two hour window and might appear anytime, however at around 1:30 PM, nobody showed up and I did received a call stating that the team leader on the field do not have a work order for my house, after taking a day off for this project, I waited for nothing, the worst part is after communicating with Cris, the coordinator, somebody just scheduled me for October 12, without me knowing it, so after I received the call on October 11, about the appointment, I immediately called Cris and cancelled the appointment and requested for November 12, still the workers showed up even after the cancellation, as expected I am not at home, horrible experience, I am now very worried that they might not schedule my November 12 appointment properly.

Read full review of Home Depot and 1 comment
Hide full review
1 comment
Add a comment
K
K
Kenna Toomey
, US
Oct 15, 2018 9:56 am EDT

Hello, I have yet to hear from anyone- very frustrating-either no one cares or everyone is inept. I have been very patient this has been a confederacy of dunces since july when i ordered $7 k worth of appliances. Together Lets go through what i have been through:

Ordered $7k worth of appliances in July, some items back ordered to sept, first delivery- dented fridge and a crappy micro wave install (thanks for the 2 extra holes) and oh by the way "i cant install your dishwasher because i dont know how i will get them to do it when they bring your replacement fridge". Honestly i dont believe he knew how to install the micro wave. Delivery #2 delivered fridge (yeah no dents!) And then "sorry i dont install dishwashers". This guy was a jerk. Out of my mind i call someone named Larry (nice guy) " hey i will get this scheduled with the professional team AGS"okay. Weeks go by no word so i call and it gets set up. Another week passes they show up " we are here to install your range top and double oven" seriously i tell them those items are back ordered and will not be delivered until Sept (see above) i let them know they are supposed to install my dishwasher. Thankfully they install the dishwasher. They say they will schedule the range and double oven. They dont! Call HD and ask when are you delivering my oven and range. They had no idea, looked it up and set a date - it delivers (yeah) but of course they cant install it we will set that up for you (AGS again). They don't, so i call and the installers are finally scheduled. Install date arrives installers unpack range and double oven and let me know the oven is slightly bent at the face- I am fed up so I say screw it put it in. While one guy puts in the range top the other mounts the double oven which requires re mounting the cabinent doors. The guy putting in the range cuts way past the template on my corian countertop the guy mounting my oven mounts the cabinant doors crooked - (and i paid over $700 install for this nonsense) He says he will schedule someone to fix the counter top. I say okay but honestly I am done and I just want them out of my house before they tear something else up. I fixed my cab doors (they look great). I do not hear from anyone so I go to the store and let them know about the damage to my counter top. They say they will have someone contact me - no one does until I get a call from Sedgewich who says they will contact the store and give it two more days and if i dont here from them to give them a call back. No one calls I call them back and they ask me about the damage. I explain the cut in my counter top and they say "Oh I thought this was your dishwasher we only cover appliance damage" but we will pass the message on. No one calls again. I go to the store and they say they will get Michelle to call me. She doesn't call so I call the store and they give me to the manager on duty Scott. Scott says he will get Michelle to call me i express my concerns that i have zero confidence she will but he assures me he will oversee. it has been more than a week now and still no call.

And now to why I am writing - I have been to the Peachtree City store three times to set up repair of my counter. I have called more than that. I am currently outside the store about to go in to try again. To date i have not heard from anyone. 
I hope your next step is to contact me to set up the repair of my counter, if not I'm not sure what my next step is but I'm pretty sure my options will cost HD a whole lot more than the repair cost of my counter. Seriously get this message to someone who can offer a solution to repair my counter and credit me my $700 for the botched install.
i can be reached via email or at [protected]
Thank you and please do the right thing. I have always enjoyed HD in the past.

ComplaintsBoard
T
1:01 pm EDT

Home Depot roof installation

My new roof has been installed for about a month by HomeDepot service team but it was still not fully completed. There are garbage left on my front yard, none of the drain pipes has been properly hooked up and there are some wood beams that has been damaged by the roofer. I have tried to call the guy who sold me the roof but never replied, the job coordinator John Callahan and he said it's not his responsibility. I have called the regional service manager Ameren Huey for 6-7 times, she has replied once and promise to sent someone to complete the job on next day. But it was 10 days ago but no one ever show up and she never replied to my voice mail again. The roof inspector keeps contacting me for final roof inspection but he said it cannot be done unless the job is fully completed. I have paid over $16, 000 for this roof job and did not expect to received such a poor unorganized services. I am very regret to choose HomeDepot to replace my roof and should of go to Lowe's instead. Besides, I am not happy with the roof jobs itself.

I hope your company will handle this complaint seriously this time.

Tony Chiu

Read full review of Home Depot
View 0 more photos
Hide full review
ComplaintsBoard
K
9:20 am EDT

Home Depot installation of washing machine claim#b8184311316

On 9/12/18 we had a stackable washing machine delivered. The techs set it up turned it on and left they did not wait until the cycle had run its course. Minutes after they left it began to leak and water was pouring out, I called them back and they came back after completing another delivery. They took the machine out and now they have our old one and new one, so we have no machine and it is 10/11/19 today. A claim was made by the store manager the day of the incident, I have spoken to three different people regarding the claim originally and I was told we would have to pay for Servo Pro to come and dry it out, then we needed to get estimates and pay for the floor to be fixed. This is the process per Bobbi at FSA, she reported she is a third party insurer. I also spoke to Savannah at FSA and she requested I send all estimates to her via email @ [protected]@fsalogistix.com, she reported she works with Bobbi and I could email her. I have heard nothing even though I have emailed them twice asking for confirmation that they have the estimates. I also received a call from a Cory Brooks, he said he was with Sedwich Insurance, a subsidary of Old Republic and he is a third party insurer as well. His job is to make sure we hear from FSA. After serveral calls to and from him, the last message he left on my vm was he has checked with the adjusters and they said we ordered a GE product so we would have to call GE to come look at the machine. If he was doing his job he would know that they took the machine on 9/12 and there is no machine to service. So all we can assume is he made this call without calling the adjusters to get the facts correct another attempt to not pay for the damage they caused. So we have two people that claim they are adjusters for HD, Cory Brooks which I have no idea his position since he has done nothing but lie to us, and now the regional manager (Douglas Bischoff) has been contacted and he has failed to do what he promised. There is something wrong witht his process. The techs either did not properly install and or the machine was faulty. We bought this from HD they should take care of the problem. I submitted all estimates and a receipt for the dehumidifier I bought to dry out the area, this was 2 weeks ago. I finally called the store back and asked for someone in charge, they gave me the regional manager's number and told me to call him. I did this last Thursday, 10/4/19. He returned my call on Friday after listening to my complaint he said there is no reason why this can not get fixed and then go after the adjusters later. I told him our concern is these are reclaimed hard wood pine floors. We have an upscale condo and these floors are special. He stated he would have his team search for these floors and HD would fix the problem once they were found. I told him how hard it was for me to get these three estimates, looking for someone capable of replacing the floors, he said he would have his team look. He asked me for the pics I told I sent them to him without any hesitation in hopes we could get this resolved. I also sent all emails I had and the names of everyone I talked to. He sent the store manager out to take pictures as if the ones I took or the site inspector were not good enough, and since then he has not called or email us. I was happy to hear someone was going to do something when I spoke to him, but this was not to be the case. He has done nothing that he stated he would do, he will not respond to any emails now so we are back to square one. I have asked for his supervisor and he has not given me this either. The Bobbi the adjuster took my complaint down, she had a Milton Middles come to the condo take pictures, write a report and said they would get this entered into the system and we would hear something from Bobbi. I have emails where I sent them the estimates and asking to be contacted to say they were received, but we have not heard from them. I have photos of the damage on my phone, I have a video I took right after the water came out. I have vm from Cory Brooks, and emails from the regional manager, and lastly a report taken by the site inspector Milton Middles. We would like our floors fixed period. All we want is for them to make our floors right so we can get a new machine.

Read full review of Home Depot
Hide full review
ComplaintsBoard
E
3:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot blind services

I ordered blinds since September 15 that were supposed to arrive since oct 8 . Not only did I not receive them but no email was sent providing an explanation for the delay but they do have their money . No compensation to the customer. Stay away from this company. Worst customer service. I sure will put a complaint on BBB for future customers to be aware of this.

Read full review of Home Depot
Hide full review
ComplaintsBoard
D
11:18 pm EDT

Home Depot window installation

Ordered our window July 29. Promised us will take 2-4 weeks to be install. September 28, All orders came in. Jerry Home Depot window installer was great. He told us the orders was correct. But Home Depot sent 2 wrong windows.The sad thing is they automatically collected the payment for the project even the Contract Stepulate only when the Job is DONE. I called Home Depot Customer Service they treated you like a funny person. No body call us back. Now waiting for my 2 window to be install, we don't know how long. Lesson Lerned no more Home Depot forUS.

Read full review of Home Depot
Hide full review
ComplaintsBoard
C
8:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Home Depot employment service

i walked into a home depot on mountain st in montclair California and when I walked in instead of being greeted with welcome to home depot i was greeted with "what are you doing here they had the audacity to tell me that, I felt bad and walked away not purchasing anything, I returned again later to make my purchase and saw that she wasn't there and I was glad she wasn't because I would have told the manager something there but didn't want to make a scene.

Read full review of Home Depot
Resolved

they took care of it

Hide full review
ComplaintsBoard
L
12:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot poor service

We were ready to purchase a storm door and power washer at the military circle Home Depot. However, after asking for assistance and being told someone was coming, we never got any assistance. We left this store without purchasing anything due to the poor service. We had to stop an employee to ask for assistance and she claims she went to tell someone we needed help. No one ever came or even acknowledged us. We are most likely going to try Lowe's. We don't have time to waste when needing to make a purchase. Highly upset about this.
Linda Ford
Norfolk Va

Read full review of Home Depot
Hide full review
ComplaintsBoard
L
8:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot delivery

To whom it may concern,

I purchased a LG refrigerator from you on September 21st. Delivery was made on September 25th. There was an issue with the refrigerator and on Friday went to Lakewood NJ store and sales person Donna who was very helpful made a phone call and got the new refrigerator for a delivery date of October 6th. October 5th did not receive a phone call stating the time it was being delivered. October 6th called home depot they told me it was rescheduled for October 9th. Unacceptable. They gave me the number for the company you use for deliveries and they told me it was never scheduled for today. Now so far I have taken 2 days off of work and still no refrigerator. It is now rescheduled for October 20th. Called home depot back and they gave me $50.00 for my inconvenience. My inconvenience, apparently me taking off of work for 3 days in worth $50.00. That's ridiculous. Im not looking for anything else and I am taking off again on the 20th because I need a refrigerator but just wanted to let you know my review will not be a 5 star and I will not being purchasing any other appliances from your store.

Read full review of Home Depot
Hide full review
ComplaintsBoard
J
4:21 pm EDT

Home Depot fusion stone

Bought 1300.00 in fusion stone and ordered the 26 feet of sloped silk a month ago, as I called today after regularly checking there stock, I called today and was on hold for forty minutes, almost a full charge on my phone, then someone picked up then hung up, I called back an hour later to find out they didn't even order my stone, so screw this, I'm heading to Rona from now on and all my business

Read full review of Home Depot
Hide full review
ComplaintsBoard
S
3:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot windows

I ordered a bay window for my living room. It was partially installed about 6 weeks ago after the contractor had to change the appointment. They never capped the inside or outside of the window. For 2 weeks we kept calling the store and the contractor to no avail. Finally they came back and capped the inside but not the outside. We called again and was told that these contractors are now working in the northern part of the state and they did not know when they could come back and finish the installation. They finally came this week. This is terrible customer service especially when we spent a lot of money for this window and installation.

Read full review of Home Depot
Hide full review
ComplaintsBoard
O
7:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot garage door installation

Hello,

I want to bring to your attention that I was really dissapointed with my recent experience with homedepot and customer approach. Not sure from where to start and will prefer to have a phone call with someone who is at least a bit intrested in homedepot customer satisfaction. To be short, the recent garage door instalation experience was just horible. Your sub-sub contractor team, who was assigned to provide the service, has dropt the job without much explanations and left without attaching the door opener, even if an inspector came in before the work to start and didn't mentioned any issues, but the space to be cleaned. But this was not the biggest dissapointment, the way I was treated was just unaccepteble. Dispite the fact I was promissed to be called back, including your store personel, with an explanation and actions to be taken, no one call me yet, and it's already a week past. From what I undertood no one care about it and I've called a professional team to finish your job. I don't hope already that someone will contact me, but still will try to send you this...

Regards,
Oleg Proscurchin
[protected]

Read full review of Home Depot
Hide full review
ComplaintsBoard
L
7:23 pm EDT

Home Depot online web order for store pickup

I ordered and paid for a Halloween wreath for pickup at my nearby Newport News, VA Home Depot around 9 pm for pickup the following day. At 9 am the following day, I received a phone call from the store stating they did not have it in stock even though the website said they had 5 available. They suggested the Hampton store might have them but before I made another online purchase, I should call them first. Sure enough, even though the website stated the Hampton store had 5 available, the customer service rep I talked to found only one. I asked him to hold it so I could come during my lunch time and pick it up. When I got there it took them over 10 minutes to find it. It looked nothing like the picture online so I decided against purchasing it. I did pickup up a few plants and some spray paint I needed. However, when I needed to check out, there were no registers open. I asked a woman who was helping the self-checkout area about it and she said "yes, there are no check out lines available." I told her I do not do self check out and she offered to check me out. I let her do the self check out, otherwise, I was ready to leave the items there. There were 2 women helping at the self check out area but neither one of them went to get anyone to open a check out lane. When I asked her for Home Depot's corporate phone number so I could make a complaint, she said I could go to customer service. She didn't offer to go for me, she showed me where I could stand in line so I could get a phone number to make a complaint. This is the second time I have tried to make an online purchase from Home Depot which was also unsuccessful. That time, I did make the purchase through a login account but Home Depot cancelled the entire purchase because of an "old phone number" on my account. Home Depot has NO customer service, does NOT maintain their inventory online for purchases, and makes their customers work to check themselves out. As far as I'm concerned, if I check myself out, you pay me for being a cashier.

Read full review of Home Depot
Hide full review
ComplaintsBoard
K
1:34 pm EDT

Home Depot washing machine install that went horribly wrong

We bought a stackable from HD and delivery was on 9/12/18, the service techs set the machine up, turned it on and left. Within minutes the condo was flooded with all the water from the tub. I turned it off and called them to come back. They came back after they completed another install somewhere else. They came back did not know what was wrong, but stated they have seen problems with these units so they took it back, and took my old one as well, when they first delivered the new one. We believe the tech did not use the clamp that should have been placed on the water hose and with the pressure of the water it came out and the machine was faulty with it turning on even after I turned it off. I called the local store where we purchased it at the manager made a claim, gave me the number of insurance company and an incident number. After that I did not hear anything until the next day. I called the number he gave me they said it would take up to 48 after an incident before someone calls us, but the incident number nor the name of the insurance company he gave me was not anything they had on file. The next day, we get a call from a Cory Brooks, he reported he was with Sedwich a Third Party insurance and his job is to tell me that someone else from FSA would be calling me. I asked his is that all you are going to say, that someone else is going to call me? He said yes, we are only a third party insurance. I got a call from Bobbi from FSA later and she asked me to explain what happen, I did and she preceeded to tell me "The process". Her words were, you call Servpro and pay them for their service, you then obtain estimates for the work needed to fix the hardwood floors, and you pay them also. After you pay everyone you submit the estimates to us and we will negotiate with the delivery company and come to a settlement. I asked her if I am the only one that has had a problem with this "Process"? Apparently this is the line they use, "The Process". I have finally obtained three estimates, I bought a dehumidifer to dry out the floors and now I have sent the estimates to her. No one will respond to my email now. I received a call from Cory at Sedwich today and he reportedly heard from the FSA company and they have determined that this is a GE issue, since it was a GE machine and that I will need to call GE Care to have them come out and look at the machine. I do not like to call anyone a liar but when the shoe fits! The delivery team took my old machine and the new machine back with them. The delivery team said they did not feel comfortable leaving the machine in the condo since it had turned on by it self and they have had problems with these machines before. So for Corey to have left that message on my vm is utterly ridiculous. We bought from Home Depot, they should honor the product they sell as well as the installation. Because I have made my issue known at every avenue available and I still have not gotten satisfaction, I would like this information to be out there for future customers. All of this over a $1600.00 washing machine. Over the past 2 years we have spent over $10K with them, but never again. This customer is gone. Our only recourse now is legal help for the repair and aggrevation with "The Process".

Read full review of Home Depot
Hide full review
ComplaintsBoard
E
11:07 pm EDT

Home Depot terrible customer service & neglect for parts needed

I recently bought a house in pa and I went to home depot to purchase new appliances in the store. I purchased 4 new appliances which was around $4000 and I even opened a credit card with home depot and I am a pro xtra member and I ordered for the appliances to be delivered to my new house. I was pleased with the service so far and everything was great. Now heres where it gets really bad. I received all my appliances on september 15 and the delivery guys were really nice and helpful. Included in my purchase was supposed to be a conversion kit that goes from natural gas to propane gas. When I was purchasing the appliances in store the associate said it would be included. When I asked the delivery guy where the conversion kit for the oven was he told me that the kit was inside the oven. I trusted him. A few days later I had a company come over to install all the appliances and to my surprise the conversion kit was not there. I immediately called the local home depot and spoke to the manager ashley on september 17. She stated that she would have the kit shipped out to me. I waited and waited and didn't receive anything for a few days. Then I called back and spoke to dee on september 27 and she told me that ashley was out that day. I called the store back on september 28 and eileen told me that the kit was backordered and will be shipped out directly from lg. No one told me that originally but I said ok ill wait. I waited some more and today its october 2 and I still do not have the part I need and I cannot use the stove that I paid a lot of money for. It is sitting in my new home and collecting dust. Why can't someone be honest and tell me what the hell is happening with the part I need. Its not my fault that the part was not included in the delivery.

I am requesting that home depot contact me on my cell phone asap to discuss [protected]. I would like to receive the part I need asap and I would like someone who is in charge for example a district manager or similar to handle this matter so that I can finally get the part I need.in addition I would like home depot to install the part for free because I will have to pay an outside company to come out to my house again.in addition I would like compensation of an agreed upon amount by both parties for the time the oven has been rendered unusable

Read full review of Home Depot
Hide full review
ComplaintsBoard
D
2:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot tool rental and customer service

I rented an excavator from 9/4/18-9/6/18 to install a larger culvert in my driveway during the landing of Hurricane Gordon on the Al/MS coast. I live in northern MS. I believe I was overcharged for the time I rented the equipment and not compensated appropriately.in order to facilitate this complaint I am copying emails and attachments in order to keep from rewriting everything. A case#[protected] was started with the customer care department, but little help was found.

1st email to Customer Care.

dennis turnpaugh
Attachments
Sep 23, 2018, 9:30 PM (9 days ago)
to Customer_Care

Dear Representative,
I wish to express my disappointment of a rental earth moving excavator used 9/4 - 9/6. I live in rural Mississippi and was in the process of installing a new culvert in my driveway prior to Hurricane Gordon's landing on the Alabama/Mississippi border on 9/4. When I rented the excavator, I new the daily rate but was never informed of the details of the weekly rate or when it was applied. I hurried to complete the basics of the job and get the lane serviceable and returned the excavator as the attached sheet in 2 days and 6 hrs. The attendant was in training and had never checked out anyone before and had been left alone, she went to find help, this took twenty minutes alone. When a senior representative came they pointed the training attendant to the wheel and tongue locks used on the trailer and proceeded with other customers who had been waiting, the senior representative was not involved with the return at any other time. The trainee and I went and parked the trailer across the lot, I helped with showing how the wheel and tongue locks worked and also with the chain to lock all of the rental equipment together. The checkout was only made after we returned back to the store, and the proceeding time was included in the checkout. I paid the bill but when I got home I thought it was high. I looked up the price on line and prorated it and the rental time came to $589 not the $777 charged. I returned to the store on Monday, 9/17 to discuss the overcharge. I was directed to the manager in charge. I explained the above and was told repeatedly the cut off for the weekly rate is the 3rd day and that is represented as 2 days and 4 hrs and that I should have read the contract. I told him that I was never told neither before the rental or upon the return what the policy was and reading the contract in line while more people were waiting as a hurricane was about to hit was not opportune. He told me that it was nice that I helped the trainee but that was not my job. I would have been there even longer had I not assisted. I do understand that the black and white contract is the rule, but I do not believe I was treated fairly in this situation. I should have been informed of the weekly kick in period both upon the rental and return. I could have kept the excavator or brought it back home for the rest of the week and not only finished my original task but retrenched the ditches along my lane. The manager offered me a discount up to 20 percent off any purchase up to $200 from the store for my trouble, I questioned him that this was only $40 off the equivalent purchase price and he said that was the best he could do.in order to not sound rude or make a seen I took the business card with his offer hand written on the back and left the store.

I believe I should be further compensated in this situation. I do not know if a trainee initially rented the excavator, but I know upon return the trainee was left alone to handle the return and openly told me so.in either case, the charges and procedure was not adequately discussed with me or the fact that I could take it back home for the week. As my future rental needs from Home Depot may depend on this, I am asking you to review this and find a more equitable solution for the $188 difference, and am including 3 attachments: 1) final billing statement, 2) front of managers card, and 3) back of managers card with hand written 20 percent offer.

Sincerely,
DennisTurnpaugh
1498 Roberts Chapel Road
Lamar, MS 38642

PH: [protected]

Return Email From Customer Care

Team Customer Care via cht82xe0du51.5-jufyea4. na3. bnc. salesforce.com
Mon, Sep 24, 1:33 PM (8 days ago)
to me

Hello Dennis,

Thanks for taking the time to email The Home Depot.

I am so sorry that our store Tool Rental Team did not meet your expectations in customer service with the pricing of your unit and that you
were not pleased with the 20 percent offer from our manager on duty.

We take our customer comments serious so that we can improve our service for you and our other customer's based on your experience.

We normally allow pricing issues to be handled at our store level and the best option is to come to our store Service Desk area and ask for our
store manager then present your paperwork and they will be happy to assist you with the price difference if applicable.

Thanks for allowing us to earn your business and we are sorry for any inconvenience.

Thanks,

Vincent K.
The Home Depot-Customer Care
Resolution Expediter-Email
[protected]
ref:_00D50JUFY._500501AP99g:ref

Email back to Vincent at Customer Care

dennis turnpaugh
Sep 25, 2018, 1:51 PM (7 days ago)
to customer_care

Vincent,
Sending me back where there was little resolution without some kind of backing is fruitless. Management will as usual protect management and not want to get into it deeper, and I will just be wasting more time and money. Just as you have successfully protected your upper management from hearing about this. The best I can do is to take this as an expensive lesson, understand that in its heart, Home Depot has little compassion for working people in a distressful situation and limit contact or recommendation in the future. The Home Depot has not earned my business as you suggested, but instead has lost future business. I actually feel sorry for many of the employees who need a job but are being put into positions with little or no training and can't really help. I am disappointed.

The above was the end of the email contact, the 3 attachments mentioned in the first email above are attached below. I received an email survey from customer care on Thursday, 9/27/18 and decided to wait the weekend to fill it out so as not to be conflicting. However yesterday Monday, 10/1/18, when I went to fill out the survey it was expired. I couldn't believe it. A copy of the cover page is shown here,

Customer Care via e0ej6ktv1w6.5-jufyea4. na3. bnc. salesforce.com
Thu, Sep 27, 1:46 PM (5 days ago)
to me

The Home Depot
Our Goal: Your Happiness
We Want To Here From You

*Disclaimer: This email has been automatically generated. Please do not reply to this mailbox*
Dear DENNIS TURNPAUGH,

You recently contacted The Home Depot Customer Care Department regarding case [protected]. To ensure we are providing the highest level of customer service, we invite you to take a 3 question survey.
Please take just a few minutes to complete our survey. Thank you in advance for your time.
Start Here

The first subject line 'Our Goal: Your Happiness'. I don't believe I did anything wrong and the very thought that I was offered some compensation in the beginning leads credence to what I have brought forward, but I should have been offered at least a purchase card in the neighborhood of difference in charges ($188 calculated). I couldn't even take the survey in the end. I called customer service yesterday with the case # [protected], the representative skyped Vincent at ext. 77378 and he said he would talk to me. She transferred me to his line, it was not picked up, I left my info. on his voicemail for a call back. When I did not receive a call back in an hour or so, I called back and left my info. again. As of now, Tues. 10/2/18 3:13 pm, I am still waiting.

I don't like to complain, all I wanted was a fair shake and consideration from the beginning, thank you. Dennis

Read full review of Home Depot
View 0 more photos
Hide full review
ComplaintsBoard
C
12:20 pm EDT

Home Depot bali custom blinds

I ordered custom blinds three months ago, totaling over 4, 000 dollars. It is now October and the order is still going on. The first thing that went wrong was that they lost the template that they had came out and made when we had the windows measured. So they came back out and made another one. When the order arrived after two months about. Five out of 15 blinds were wrong. Including the one that they came out and measured twice. In mid September I called to check on the wrong ones being remade and its the same run around, we will check on that and get back. Then they call saying they are being made and they don't know a date and cant get that info. they apologize for the inconveinance and so on. On the website it states that most blinds can be made in six days. Nowhere does it say three months. The customer service is ridiculous, I can not begin to explain how maddening this process has been. I don't know who keeps dropping the ball here but nobody should have to deal with this much crap for blinds. My hope is that the person who runs home depot gets a hold of this and fixes the issue at Pflugerville TX home depot. When do we call it quits, I have had phone calls and emails ... sorry its coming or opps wrong again. When you have people come measure so that your satisfaction is gauranteed and so there are no mistakes. What point does someone say ok this is too much. At some point I should get money back for their incompetence. Five out of fifteen were wrong.

Read full review of Home Depot
Hide full review
ComplaintsBoard
S
12:54 am EDT

Home Depot in store experience

This is this history of this associate and his antics...

I am not certain if this email is still valid, but I am hoping that it will get to the correct person who may be able to assist me with my latest problem at your apple valley, ca store.

Once again it involves an associate who states he is a store manager, it is the same associate that was involved in the last very unpleasant incident with that store and that same associate, when he decided to keep items that were being returned because he said they were stolen, that was back in may of 2017. Here we are a little over a year later and this gentleman doesn't seem to understand what the consequences can be for the accusations of commiting a crime can be, when infact he couldnt be further from the truth. I do alot of shopping at home depot, I have a pro acct with you. I shop at many different stores from here to oc to san diego and again this is the worst customer service associates I have experienced in all of your southern california stores.

My latest apple. Valley experience, my husband and I were purchasing several bags of river rocks and other assorted rocks. We had loaded 6 bags into a normal shopping cart at which point we realized the rest would not fit so he wheeled the first cart up to the front grabbed another cart and we loaded up the rest I continued to do some more shopping while my husband wheeled the other cart up front. He said that oggie, followed him both times from the garden to the register staring him down, we went to our favorite cashier "ruby" whom by the way is an absolute delight to see every time we shop there, her customer service skills are beyond excellent always has a smile and goes out of her way to make sure that everything has gone our way. The poor excuse of an asst manager or what ever he is, hoovered over us while we purchased our rocks and other items overlooking every motion of mine, my husbands, the cashier. At that point I was uncertain as to why he was behaving that way. We completed our purchase and left. It was a couple days later and I was returning some tile I purchased at the same store as soon as I approached the return counter the cashier received a phone call. I could tell by her answers it was someone regarding me. Once again this oggie associate appears at the return counter to inspect my items and to see if I actually had a receipt of course he grabs it from the cashier who was helping me looks at it. Thats when I finally had enough of his inquisitive behaivor, I said to him I dont understand what your problem is. He proceeds to say I dont know if thats your husband or whatever he is, but he had been seen some months back shopping for receipts and then he went and grabbed a spray paint and came right to the return desk to return it. I told him he was incorrect because no. 1 my husband wouldnt do that so you better becareful of who you accuse of a crime. He then said thats why we follow you everytime you come into the store. Really I said well you are incorrect and if this is so why did you not approach him at that time if this happened, he had no answer to that and further more why are you treating me so sub - standard. This treatment is unacceptable to me. I will not tolerate being accused of stealing from this associate again. Hes already done it once and you at corporate were helpful in resolving my last issue with him and so was chad the manager.

I am to the point of turning this over to my attorney to file a lawsuit and seek damages. I honestly dont believe this associate should be reprsenting the home depot and is causing quite a bad reflection on the chain. I am not certain as to how this can be rectified or if it can. If you would be kind enough to address this with the store manager and forward to me who the agent for service of process would be here in apple valley, california. I love shopping at the home depot but this treatment does not deserve my business and god knows how many others he assaults with this abuse.

It has taken me the better part of two weeks to have the time to email corporate with this situation due to my busy schedule and deadlines, but once again this evening mr. Oggie that wonderful associate struck again. My husband and his son went to the apple valley home depot to return a few things two with receipts and a couple without. The first being a wall lamp that was on clearance that didnt have a shade in the box
I discovered once I got it home, the other was a tapping block for putting flooring in that was $ 7.97 not a big amount but just the icing on all this poor customer service and constant results from that associate. The items without receipts were about $ 35 in total, but they were told tgey had to have receipts for them and could not return them. They returned the lamp and that was it, when they asked about the tapping block the cashier "teddi" one of oggie's followers said we gave it back to you, but it was on the receipt and the store credit was only for $14 and that was the lamp. They refused to look behind the counter or in any of the bins going back for restock, so once again they decided to keep an item which is was not refunded. Its the point I know it only $ 7.97 but makes you think how often does he do this and to how many people. I am very busy trying to meet deadlines but had to take the time to write this this evening after yet another horrible encounter involving the same associate. Please help me with this situation. I apologize for any misspellings as I was rushing trying to get back to my project as to not blow the deadline. My e mail is [protected]@gmail.com I can be reached at [protected].
On may 18, 2017 12:23 pm, "jackson, shamar" wrote:
>
> suzanne,
>
>
>
> it was my pleasure! If you require further assistance, feel free to send me another email.
>
>
>
> sincerely,
>
>
>
>
>
> shamar j.
>
> the home depot — customer care
>
> resolution expediter-email
>
> [protected] ext. 76070
>
>
>
>
>
>
>
> from: suzanne macclure [mailto:[protected]@hotmail.com]
> sent: thursday, may 18, 2017 3:21 pm
> to: jackson, shamar
> subject: re: case: [protected] retail-returns [ ref:_00d50jufy._50050uwkkz:ref ]
>
>
>
> thank you and thank you to the store manager chad, who was able to put my situation to rest with a satisfied result. Thank you for your prompt responses to my emails.
>
> suzanne mac clure
>
>
>
> sent from my metropcs 4g lte android device
>
>
>
> — original message —
>
> from: jackson, shamar
>
> date: mon, may 15, 2017 3:25 pm
>
> to: suzanne macclure;
>
> cc:
>
> subject:re: case: [protected] retail-returns [ ref:_00d50jufy._50050uwkkz:ref ]
>
>
>
> suzanne,
>
>
>
> I informed store leadership to give you a call. If not by the close of business today, you would receive a call by the close of business on tuesday.
>
>
>
> thank you,
>
>
>
>
>
> shamar j.
>
> the home depot — customer care
>
> resolution expediter-email
>
> [protected] ext. 76070
>
>
>
>
>
>
>
> from: suzanne macclure [mailto:[protected]@hotmail.com]
> sent: monday, may 15, 2017 5:56 pm
> to: jackson, shamar
> subject: re: case: [protected] retail-returns [ ref:_00d50jufy._50050uwkkz:ref ]
>
>
>
> I apologize for the voice mail being full but I did clear it a couple days ago. I can be reached at 949.662.9309
>
> thank you for such a prompt reply.
>
> suzanne mac clure
>
>
>
> sent from my metropcs 4g lte android device
>
>
>
> — original message —
>
> from: jackson, shamar
>
> date: mon, may 15, 2017 2:10 pm
>
> to: suzanne macclure;
>
> cc:
>
> subject:re: case: [protected] retail-returns [ ref:_00d50jufy._50050uwkkz:ref ]
>
>
>
> good day suzanne,
>
>
>
> store leadership has been attempting to call you, but it goes directly to your voicemail. What is the best number to reach you at?
>
>
>
> from: suzanne macclure [mailto:[protected]@hotmail.com]
> sent: monday, may 15, 2017 5:08 pm
> to: jackson, shamar
> subject: re: case: [protected] retail-returns [ ref:_00d50jufy._50050uwkkz:ref ]
>
>
>
> to whom this may concern,
>
> I still have not been contacted by anyone at the store or by emal othervthen the initial email sent to me. What do I have to do to get my merchandise back that is being held unlawfully by your store manager. I would appreciate some correspondence regarding this matter. I know $100 is not a big deal to a large corporation such as yours but to me it is a good amount of money. Also if you could forward me your legal representation for here in s. California.
>
> kind regards,
>
> suzanne mac clure
>
>
>
> sent from my metropcs 4g lte android device
>
>
>
> — original message —
>
> from: customer care
>
> date: mon, may 8, 2017 11:30 am
>
> to: [protected]@hotmail.com;
>
> cc:
>
> subject:case: [protected] retail-returns [ ref:_00d50jufy._50050uwkkz:ref ]
>
>
>
> good morning ms. Nac clure,
>
> thank you for contacting the home depot with your concerns.
>
> we greatly appreciate your valued feedback and I am sorry to hear that in this instance we failed you. I have created customer care case number [protected] for you. I have also sent notification of your concerns to the store leadership as well as your contact information.
>
> if you have further concerns or questions please feel free to contact the store at [protected].
>
> thank you for being a home depot customer!
>
> shamar j.
> the home depot — customer care
> resolution expediter-email
> [protected] ext. 76070
> ref:_00d50jufy._50050uwkkz:ref
>
>
>
> _
>
>
> the information in this internet email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in any applicable governing the home depot terms of business or client engagement letter. The home depot disclaims all responsibility and liability for the accuracy and content of this attachment and for any damages or losses arising from any inaccuracies, errors, viruses, e.G., worms, trojan horses, etc., or other items of a destructive nature, which may be contained in this attachment and shall not be liable for direct, indirect, consequential or special damages in connection with this e-mail message or its attachment.
>
>
>
> _
>
>
> the information in this internet email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in any applicable governing the home depot terms of business or client engagement letter. The home depot disclaims all responsibility and liability for the accuracy and content of this attachment and for any damages or losses arising from any inaccuracies, errors, viruses, e.G., worms, trojan horses, etc., or other items of a destructive nature, which may be contained in this attachment and shall not be liable for direct, indirect, consequential or special damages in connection with this e-mail message or its attachment.
>
>
> _
>
> the information in this internet email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in any applicable governing the home depot terms of business or client engagement letter. The home depot disclaims all responsibility and liability for the accuracy and content of this attachment and for any damages or losses arising from any inaccuracies, errors, viruses, e.G., worms, trojan horses, etc., or other items of a destructive nature, which may be contained in this attachment and shall not be liable for direct, indirect, consequential or special damages in connection with this e-mail message or its attachment.

Read full review of Home Depot
Hide full review

Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Home Depot?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Home Depot Customer Service. Initial Home Depot complaints should be directed to their team directly. You can find contact details for Home Depot above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.