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4.2 11299 Reviews

Home Depot Complaints Summary

231 Resolved
2153 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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8:55 pm EDT
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Home Depot rebates

I also tried this scam. I went into Home Depot on May 14th the first day of the Menards 11% rebate and asked if they were honoring it. She said yes and gave me a paper with a website to go to redeem my rebate. We purchased a 400.00 mower. I went to the rebate page and there was no current rebate form only old ones. I then called and I was told they were uploading it to wait a few hours. 10 hours later I tried again my date was invalid. I called the rebate center to be told they started their rebate on the 15th even though Mendards started it on the 14th, So sorry was all I got. I called customer care and the store manager and both told me to return the mower and repurchase it. That was the only way. I live 30 minutes from a home depot. I will return it but I will not repurchase it and I have used it. I will also be cutting up my home depot credit card in front of the manager. This company has a lot to learn about how to treat customers. they should just send the rebate without me having to go back into the store.

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8:45 am EDT

Home Depot home depot carpet purchase and installation

I purchased a carpet for a home I purchased back in February, 2017. At the time of the purchase, Home Depot was running a special with free carpet installation. Also, Home Depot told me that the scheduled installation date could take up to 6 weeks after carpet arrives at the store. The installation was scheduled for early April, 2017, but on the installation date, the carpet installer inspected the new carpet and found a dark streak running almost the entire length of the carpet. So, Home Depot had to reorder the carpet. Neither Home Deport nor the carpet installer ever inspected the new carpet when it first arrived! If they had done so, they would have save the customer some time in waiting for the installation. But no, they waited until the very day of the installation, which was about 6 weeks after purchase, to find that the carpet was defective! When the replacement carpet arrived at Home Depot, which was a week later after the defect was detected, neither Home Depot nor the carpet installer would install the carpet right away. I have called Home Depot and the carpet installer and pleaded with them to have the carpet installed as soon as possible, but to no avail. I already paid for my carpet back in February and have been waiting patiently since February to move furnitures into the carpeted area. In the meantime, I really can't move into my home. Again, I had to wait another 6 weeks or more in order to have my new carpet install. Its now May, 2017, and I've just heard from Home Depot carpet installers that I've been scheduled for carpet installation for June 9, 2017. This is unacceptable! I will not let Home Depot get away with this! I will let as many people know about the terrible service that Home Depot gives once they have your money. I have not received any apologies or offers of compensation for this horrendous delay. Home Deport customer service is really, really terrible!

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12:10 pm EDT

Home Depot stove

So I ordered a stainless steel stove by GE and when I was able to open it(just moved in to our new home and wanted every thing matching as I pointed out several times to the service rep. Come to find out it is not stain less steal it is gray painted and also it has in the inside of the door rust already I called and tried to get in touch with a store manager yet no where to be found and when I talked with that dept. Kelly she told me to bring it in and so I rented a haul to bring it in as I brought it in as careful as can be so not to damage the stove the rep. Bang it to put it in the cart and told them careful also they told me it was a special delivery which I was never aware all I was told in 2 to 3 weeks it would be delivered I was not able to return it the manager Dorren said he could not help me never to check was this the product in a error just said call the manufacture GE and they would help yet the GE manufacture sent me back with Home Depot so they have had me back and forth in the mean time my stove sits in my new home and has not been placed in cause it does not match the other appliances I purchased from home depot that are stainless steel I am very unhappy because no one gave us the great customer service we deserve as the good customer thru out the years and all the money we have spent and continue to do so, our new home I have spent more 5, 000 we just purchased in 4/2/2017 when we went to buy paint and appliances from home depot. Over the years I have made it a point to use home depot for all my household needs and up grading . You would think I could just get a little bit more help with my issue all I want it for my appliances match not a happy customer

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6:54 pm EDT

Home Depot customer service and pro service

I just left the home Depot store 4112, I just experienced the worst and most disrespectful service I've ever had at this store, I went to buy 120 cinder blocks, 10, 4feet rebars, 20 bags of ready mix cement, two shovels and an hand ax, all I wanted was to pay and have it delivered, first I went to the pro shop were I have my account, rep Chris was disrespectful and after cursing at me walked away just cause we wanted to have the items delivered, I the went to Customers sevice desk, were I waited over an hour to then be told no management was available and to go back to pro shop to place my order, the guy then brushed me off and called an other customer and tried to attend them, I ask to speak to a manager and told if I didn't like it to leave but he was not calling anyone, , never once I've I ever had or seen such disrespectful people in my life, I've been shopping at that same store for the past 5 years, and this will be my last time..that is no way to treat a long-term customer. ..

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7:26 am EDT
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Home Depot denial of veteran discount

Today (5/5/17) I made an on phone purchase in your Rochester NH store. I requested the veteran discount and was informed that you (Home Depot) only accepted certain military ID.
The Commonwealth Of Mass offers veterans to have a veteran stamp on their MA drivers license after presenting a valid DD-214 to the MA registry.
It is very concerning to me that Home Depot does not recognize veterans by confirmed means when your competitor (Lowe's) does.
I will start bringing my business their way since they seem to appreciate the veteran service and commitment.
Wayne Thompson @ [protected]@yahoo.com

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10:25 am EDT

Home Depot tuff shed order # 1109102

Bought shed from home depot store # 2758 on 3/1/17 missing parts / two door closer's stops display showed these are included. did not have"for display only" stickers on them as tuff shed claimed. several calls with no satisfaction. home depot rep. bill apel [protected] no help just gave me tuff shed's # and was told by steve, tuff shed rep. they do not sell those but could install them for an additional price. the display shed door had hinges, handle & locks. pamphlet had no upgrades on these dsoor closer's. I did not get what I was shown. I do not need them installed just provided. I sent pictures and have filed a claim, no response. the upgrades I ordered was one additional door, pt floor & roof vents. these door closer's I believe are part of the door function and they keep the door from blowing shut on me. it also closes the door tight. please help resolve this. home depot sells these door closer's. (see last photo) what makes this worse I brought this to tuff sheds attention and the display still has no display stickers on the closer's. this should have been a simple fix for 125.00 dollars. john martin [protected]

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Update by Jon Joseph Martin
May 05, 2017 12:17 pm EDT

Issue resolved. Thank you

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9:57 am EDT
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Home Depot order cancellation

I placed an order online W595924023 today. One reason I purchased the mower I did was because it was suppose to be available for pick up today. The other reason it's replacing the mower I purchased from you 04/28/2017 and it was the best. Instead of getting an email to pick up I got an email stating the order was canceled and my money will be refunded in 3-5 days. I called the 800 number. They said Columbus has 4, but I would have to wait for refund. He transferred me the store and they told me nothing can be done. At this point I realize that since the money has already been refunded that not much can be done about that, but I think something could have been done. For instance order the product and keep the invoice open or transfer a mower from Columbus. I don't feel like customer service even tried. I hope they really didn't have in stock and they didn't just not want to check in the order. Maybe there's nothing I can do and it's just to bad for me, but this sucks. Anyway the web site said the price of $1099 ends 4/30/2017 it then goes back to $1199. Can I at least get the mower at that price since there is no way the money will be refunded by then?
Unhappy Customer.

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8:48 am EDT
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Home Depot customer service representative janet thompson

I was shopping for low cost cabinets at the Goleta store. I approached Janet Thompson, a customer service representative sitting at a desk in the custom cabinet department. She was leafing through a catalog when I approached her. I asked, "which of your cabinets are the least expensive". Ms. Thompson rolled her eyes and said, I dunno know". I repeated my question, innocently assuming I hadn't been understood. Ms. Thompson gave me a condescending sneer pointed behind her head, and said, "look online or on aisle 37". She then looked triumphantly down at her catalog. Ms. Thompson had no intention of helping me. She could have asked, what kind of cabinet I wanted, where I planned to install the cabinet, she could have mentioned that Home Depot offers a planing service that comes to you home to help you, or any number of other questions including my name or saying something like hi, my name is Janet Thompson. I turned in the direction that she waived and headed toward aisle 37. I was livid, to the point of rage tears. I told my husband what had happened, and said I wanted to report it to management. I walked back to her desk, and politely asked if she had a card. She looked bewildered, and handed me her card. I spoke with the manager, who apologized.

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BillyB728
, US
May 11, 2017 2:20 pm EDT

I recently ordered counters from Janet at Home Depot in Goleta. My wife and I spent 2 years checking back in and getting numbers from her while our home renovation dragged on. She was always really friendly and patient, never like, "oh these guys again." She was very organized and always remembered who we were.

That Home Depot is always crazy busy, so I could see how someone could get frustrated (I have become impatient with the customer service desk in the front before). My experience with Janet has always been very positive.

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2:10 pm EDT
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Home Depot water heater purchase/installation

Hello, I have been a loyal home depot customer for over 10 years now. Home Deport advertised same day service for Water Heater installation before noon. Walked in the Home Deport Store at 11am (Hillsdale / San Jose, CA), worked with Erick (store Clerk) selected the water heater I need purchased. I was directed to speak with your 3rd party installation vendor. The vendor support person (Mark) basically informed me they will "not" be able provide same day service. My appointment was deferred to next day. This is simply not in line with the advertisement published by Home Depot. This is "false advertisement". Home Depot Management and the Shareholder ought to address this immediately. You don't want to lose you valued customer.

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10:21 am EDT

Home Depot price match between 2 stores

04/21/2017

my daughter and i have both been looking to purchase area rugs for our patios. There are 2 home depot locations in the schreveport/bossier area. My daughter found 2 rugs at the bossier location and sent me a picture on my cell phone of the product number and price. When i called the shreveport store, i was informed that the price was triple what the bossier store was, and because it was on clearance in bossier, they would not price match the item. The item # is [protected]. The price at the bossier city, la store was $59.03. The price at the shreveport store was $167! unbelievable that home depot does not price match between their own stores. I spoke with the assistant store manager in shreveport as well as a customer care specialist at corport - to no avail. No resolution to this. In february, i applied for a home depot credit card, which i received and was prepared to use today. Instead i cancelled my acct [protected]), cut up the card and have vowed to never shop at home depot again. Lowes is just down the road about 1/4 mile and i have never had issues there.

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Update by Vicki Clark
Apr 21, 2017 10:23 am EDT

My daughter and i have both been looking to purchase area rugs for our patios. There are 2 home depot locations in the schreveport/bossier area. My daughter found 2 rugs at the bossier location and sent me a picture on my cell phone of the product number and price. When i called the shreveport store, i was informed that the price was triple what the bossier store was, and because it was on clearance in bossier, they would not price match the item. The item # is [protected]. The price at the bossier city, la store was $59.03. The price at the shreveport store was $167! unbelievable that home depot does not price match between their own stores. I spoke with the assistant store manager in shreveport as well as a customer care specialist at corport - to no avail. No resolution to this. In february, i applied for a home depot credit card, which i received and was prepared to use today. Instead i cancelled my acct [protected]), cut up the card and have vowed to never shop at home depot again. Lowes is just down the road about 1/4 mile and i have never had issues there.

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9:52 am EDT

Home Depot pecial order/manassas va store liberia ave

do not shop this store for special orders! we special ordered a front door, cost 3k with installation. the door was not what we ordered. when we went to the store the employee told us the door is shipped from jen-weld to the installer, that was a lie, the installer told us he picked up the door from home depot on liberia. the glass was wrong on the side light and the wood was the wrong color in places. now you would expect some sort of customer service when your special order is wrong wouldn't you? wrong! ms. oseo called two days after the debacle to say that they would expidte the door which means waiting another month, we must have different definitions of expidite since that was the same time period we waited for the door the first time. the only assurance we were offered about anyone checking to be sure the second attempt at the door is correct was for us to come to the store to inspect the door before it is sent out for installation in may. can you believe that? home depot will not inspect an expideted special order to be sure it is correct after the vendor shipped an incorrect door they are making that my responsibility. i am not their employee, i have already lost a day of leave for their first ### up and now they want me to inspect the door before they waste another day of my leave. save your friends and family from this store's incompetence. the only party that hasn't lost anything in this transaction is home depot and they are treating us with complete disdain. if you want customer service or quality assurance this is not the place to shop.

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11:23 am EDT

Home Depot emco storm door

Long story short, I made two trips (1/2 hour drive) to the store to purchase a screen door and three phone calls, only to be treated badly by the so-called manager "Jesse", on my final attempt to order my door. I was quoted a price on my first visit to the store, which the price was also listed on the display. When I called the next day to order the door (had to get exact measurements), I was quoted a different price. I then returned to the store that night, and the employee working that day was unable to even pull the door up on the computer, that I was trying to order. He then left my information for the manager to return my call on Thursday, saying that he could order the door I wanted in a different series and that the manager would give me a discount for my hassle. I received no phone call on Thursday, called the store again, and they said he was not in. Jesse then calls me on Friday, and was very rude to me, and would not even listen to a word that I was saying, he just kept saying that he could not give me a discount on the door, which I did not once request. So I wasted an entire week, my first visit to the store was on Sunday, finally got my call back today, Friday, only to be treated rudely by your so-called manager. I will now give my business to Lowes, obviously you have a lot of employees that need better training to do their job! Very disappointed!

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6:17 pm EDT
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Home Depot veteran's appreciation

Good afternoon,

I have been a loyal home depot customer for over 30 years now. After being made aware of the military veteran's privilege, I was gratefully able to take advantage of the 10% discount on several occasions. However, on 11 apr 2017 while in the fort worth, tx store I was told my texas driver’s license indicating my veteran status, (For which I had to present my dd214), would no longer be acceptable proof of military service to my country.

Veterans without medical discharges or military retirement have never been issued an official dod veteran id card, *see insert below. The proof of military service home depot is now accepting are forms of id only available to the select few veterans with a medical discharge or military retirement.in other words, this policy change takes away home depot’s right to claim they appreciate the past service of veteran’s.

* veteran id card. This is where it gets a little tricky. There is no official dod issued military veteran id card. However, the va medical system may issue id cards for veterans who are in their system for service connected disability benefits and certain other situations.

· https://www.ebenefits.va.gov

· https://www.index.va.gov

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9:11 pm EDT

Home Depot they don't know jack

4/9/2017
went to home depot to get a few things, first the grass seed, no one knew which would be the best, then went to get a spark plug, air filter, a couple 10w30 oil, out of the 3 parts they had 1.so then to the mail boxes, I need 3, , they had a black metal, a white metal, black plastic.3 different kinds wont work, together, everyone just give a damn about our needs.I go to the one in Greenville, S.C.but since this was for my mother that live in Greer we went to that one, next time she needs something its coming from Lowes.user ID :HLN [protected]...PASSWORD [protected]...THIS IS WHERE WE WENT, 1385 WADE HAMTON BLVD, GREER, S.C.29650

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2:16 pm EDT

Home Depot bad service on delivering of washing machine

On the 03/30/17 my wife paid 480.60 on a washing machine and was told it would be delivered to my house that it had to be ordered even though there was a brand new one on the floor. If we bought 2 new hoses they would set it up. On the 04/05/17 we got a confirmation that it would be at our house between 12 and 4 o'clock on the 04/06/17. On that day at 4 30 we did not get it. I called the number that was gave to me for questions and they checked on it and was told they don't deliver to that zip even though home depot in eldorado ar said they do. I checked on they computer and it saied it was loaded on the truck and ready. I called home depot in eldorado and some how i now have to waite till 04/11/17 to get my machine. It would have been less trouble to have went some where else. I wont do or recommend this again. Unacceptable.

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1:52 pm EDT
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Home Depot my generator

Home Depot called me for me to pick up my generator that they could not fix because they said they don't work on my brand gen which they should of told me before they sent it to Atlanta Georgia which that place was a joke.When I came down to the store to pick up my gen it had scratches all over it and they bent the frame on it. I couldn't believe the condition of my gen when I got it back.The gentleman working there said that he would try to fix what was bent and broke but there's nothing that he could do for the scratches.I am a person that takes care of my equipment because I work VERY HARD FOR MY MONEY so when I buy something I TAKE CARE of it because I worked hard to get the money to buy it and for Home Depot to present me my gen in the condition that they did it was like a slap in the face.Another thing, the place that they sent it to is full of crap, that's another story but I would recommend Home Depot to use another repair shop.I must say that today I will NEVER look at Home Depot the same.I wanna know what Home Depot is going to do for me on this situation. I'm in shock over how they treated my gen.

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8:33 pm EDT
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Home Depot ordered $23,000 in kitchen cabinets and were delivers incomplete.

Case # [protected]
Cabinets were ordered back in December 2016 deliverd January 2017 and installed incomplete. Two mints latter glass for cabinets doors are in limbo. No one at the Punta gorda florid Home Depot happens to care. The design team sends us to a supervisor. Supervisor named Vickey never returns numerous calls to her made by my wife who is going Indian wanting to see her kitchen finally completed. Please help!

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4:05 pm EDT
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Home Depot credit card

I work overseas. Before leaving on a 6 month tour, I made sure to pay my HD card. I walked to the store customer service dept and asked for the account balance so that I could pay in full. I paid the amount I was told.
Left the country. 6 months later I saw this collection of bills from them asking for payment. What shocked me the most is that the amount was a small amount plus 4-5 late fee charges of 35 dollars each! 175 dollars of late fees?
My wife went to the HD to ask them to correct their error. After arguing for a while she was told we were going to receive the bill that showed only their original charge that they had missed when I paid off account. SURPRISE! The next bill showed the amount in disputed PLUS 35 dollar late fee.
Now, the account is closed and they still treating me to continue collecting 35 dollars every month. Has any one have an experience like this? Is this legal?

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9:06 pm EST
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Home Depot rebate scam

Scam, scam, scam. I have religiously send in for the past 4 months the 11% rebate forms in and still have never received 1 rebate. I have called in and was promised they would send it after arguing with them for 2 hours. They tried every excuse not to pay me but lost every time.
Here is the funny part, I just did my taxes and spent $167, 000.00 with home depot last year alone. I am going on every scam alert, fraud page and more until this is resolved. Home depot is full of crap and never stands behind anything.

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9:45 pm EST
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Home Depot order lost in the mail-customer service no help.

I ordered a Canary Flex online from HomeDepot.com on Feb. 16. Order no. W572515262. They said it shipped on Feb. 20. Every day they say it will be delivered the next day, but I'm tracking it online and it never moves. It seems to be stuck in CA. When I emailed their so-called customer service, they refused to help me. They just look at the website, which always claims it will be delivered the next day.

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.