Home Depot
reviews and complaints

Ordered a kerosene heater online and pickup at the local home depot (lancaster, pa).
2 hours later I went to the store to pickup the order. It was not ready. Waited 1 hour at the store after being told by customer service it was on the way. Asked for the store manager (Mike) and explained the situation. Was told that the item was put away in inventory and had to searched on 5 pallets to find the item. Finally, the store manager did get the item about 1/2 hour later. Help me load the items and he told me "these items are on me, free" Got a email later stating that I got a 20 percent credit and not what I was promised. Mt point is that if he would have just said ill give you a 20 percent I would have been ok with it.in other words, dont make promises you cant keep.

Dear Home Depot Representative,

I am writing to express my strong dissatisfaction with your service.

On February 8th, I ordered a washing machine via your website. According to your website, I would receive the appliance on Wednesday, February 13th. Though, I attempted to be proactive and update the contact phone number and set up text alerts the first attempted delivery failed.

I was provided a direct number to communicate with the delivery company. I called the number several times and no one answered the phone. Then I contacted Home Depot via chat; the method that usually gets a response. The date was set again for Tuesday, February 19th. I had someone present at the home at 9:00 am until the delivery was completed (took time off work) on that day. By noon of that same day, the delivery was already rescheduled until Saturday, February 23rd. I spoke to several associates of the delivery company. One gentleman I spoke to on the phone stated that he didn't know when he was at my home but he did take pictures in front of my door as proof the delivery was attempted. I am still waiting for a time stamped photo. The other associate was just as incompetent.

I feel like a mockery has been made of this entire situation. Today, the day of the third and last alleged attempt, I still did not receive my washing machine. On the other two delivery attempts, it appears I was first on the list and they arrived prior to 9 am to delivery the appliance. I was up and ready prior to 9 am and I waited and waited until the late evening. I contacted Home Depot first by phone; an automated voice with a delivery date and time was offered. So I contacted someone via chat, who assured me that someone was going to call soon and the delivery was simply delayed. Therefore, I kept my phone close and continued to wait. The Home Depot representative held out hope that someone was on the way. I informed the representative that no one was on the way in this hue of darkness. I offered a better solution of picking the appliance up from a local store. For some reason that solution is impossible.

I find it strange that none of the representatives I spoke to were competent enough to find a way to fix a delivery issue. Maybe my expectations for delivery are to high based on my dealings with Amazon.

To make matters worse, I have to continue to use public washing machines to wash my clothes. Further, I have wait for you to refund me my money.

I have always favored Home Depot over similar stores. I bought all my appliances from your store. I am very disappointed in the poor service.

I purchased and had installed carpet June of 2016. The entire experience was bad. First they measured the house wrong, which caused the carpet I wanted to be ordered wrong. Then I was told i could wait two more weeks or pick carpet from what they had in stock, none of which was what I really wanted but I relented and picked one because I wanted the carpet installed before my furniture arrived, which did'nt happen anyway. Needless to say in less then 3 years the carpet is loosening on my stairs, which is a huge safety issue, and the seam, which was so thoughtfully put in by my front door is now visable.
I honestly do not think you care nor do i even expect a response let alone a resolution at this point but I think that your stores, sub contractors should be managed better. I no longer have my reciept, but I'm sure you keep files on hand.
The complaint is that thanks to poor management and contractors I have to find a way to replace carpet that is less then 3 years old.

Went on website and saw that if you ordered $45. It more that you could get free delivery to your home. So I placed an order and it totalled $60. I chose to have it sent to my home address so I would not have to drive the half hour plus each way. After completing the order I was sent a confirmation regarding my order. I saw that only 2 of my items are being sent to my home address and the other items were being delivered to the store I didn't want to drive to. I called to cancel the order two order twice and was told that the 2 items that were being shipped to my home could not be cancelled, some of the items that were being shipped to the store were cancelled, however a couple of store bound items could not. I would have to wait for them to be delivered to the store, call the store and cancel them and then wait for a refund. Last time I will ever purchase anything else from home depot.!. When I called about cancellation the call advised to hang on after speaking to a rep to take a survey. Both times I waited over 2 minutes and nothing. I guess they know if they don't disconnect the customers will eventually hang up and their crappy service won't be judged

Went on website and saw that if you ordered $45. It more that you could get free delivery to your home. So I placed an order and it totalled $60. I chose to have it sent to my home address so I would not have to drive the half hour plus each way. After completing the order i was sent a confirmation regarding my order. I saw that only 2 of my items are being sent to my home address and the other items were being delivered to the store I didn't want to drive to. I called to cancel the order two order twice and was told that the 2 items that were being shipped to my home could not be cancelled, some of the items that were being shipped to the store were cancelled, however a couple of store bound items could not. I would have to wait for them to be delivered to the store, call the store and cancel them and then wait for a refund. Last time I will ever purchase Anything else From Home Depot. !. When I called about cancellation the call advised to hang on after speaking to a Rep to take a survey. Both times I waited over 2 minutes and nothing. I guess they know if they don't disconnect the customers will eventually hang up and their Crappy service won't be judged

friend of mine bot a brand new washer fron home depot payed cash got it home and hooked up and got two good washes out of it and now the only thing it does is sit waiting for the service man .the latest was leaking water every were he came replaced the defective part and left tried the machine it would not work called back the service man he came and said the computer was fried and would order a new one, still can not wash close after spending all the money for a new washer . this the last incident of many he is feed up and wants a new machine but home depot will not do that . can you give any suggestions

I recently contacted Home Depot online to set up a consultation at my home with a custom closet designer. My husband and I are building a 3400+ sq ft home with a substantial master closet. Today (February 19, 2019) I received a call from Home Depot to set up a time to come to my house and look at the closet. The employee on the phone asked me a few questions and then asked me when I would like to schedule. She said that my husband would need to be at the appointment with me. I told her that he is not interested in the design of the closet, doesn't have time, and won't be there. She said he has to be there or at least be in the house. I told her that he won't be there. He works long hours as an attorney and is not interested in hearing about our closet and its design. So long as his clothes are in there, he doesn't care. She refused to give me an appointment. I'm at a loss to know what to think. I have managed the building of this house and pool from the very beginning. Why on earth your people can't meet with me about a closet is beyond my understanding. Not only that, it is insulting and absolutely ridiculous that Home Depot thinks my husband needs to give me his stamp of approval on a closet. I'm assuming that's the reason since I wasn't given one. There have been numerous deliveries to the house, I've met with reps from vendors about a fence, the pool, excavation, painting, tile, countertops, etc. and I've met with other consultants regarding the custom closet, all without my husband in the house.
Do single people build closets? What's your rule on who is at the appointment with them?
An explanation would be greatly appreciated.
Gina Wells

In August 2018 Home Depot replaced my entire roof at a cost of $17, 000 CAD. During the past three to four weeks (Jan/Feb 2019) the roof began to leak and continues to do so. Home Depot claims the cause of the leak is ice damming and that their warranty does not cover this condition. This is news to me - we actually have ice and snow in the winter in Montreal and that it is OK for a new roof to leak as a result. If I had only known that before signing the Home Depot contract. I attach a photo taken today (Feb 15 2019) of the damage caused by this leak. Resolution of this complaint would involve Home Depot finding and fixing the cause of the leaking roof at their own expense. Thank-you

On July 17 I was expecting a delivery from Home depot that I had scheduled a week prior. I live and work in Dallas and this delivery was in Killeen Texas. On the date of delivery, I departed Dallas @ 1200 noon (it takes 2 hours to reach Killeen from Dallas, that would have put me at the residence at/about 2:00 p.m. - 2:30 @ the latest. At 11:53 I received a text from Chris with Appliance delivery who informed me that he was running ahead of schedule and that he could be there in the next 20 mins. I informed him that I was on the road and that I will be there at the scheduled delivery time between 3:00 - 5:00 pm. He apologized and informed me that he couldn't wait that long, but if I could have someone there at 1 he could install otherwise I would have to reschedule. I informed him when I arrived and he sent me a text where the delivery had been rescheduled. He informed me that the order was scheduled was scheduled between 1- 5 on his last text.

I went to Home Depot immediately to report this matter and they looked up on the information and called the delivery company, everyone had the same time for the delivery between 3-5, the driver changed the time because I wasn't there when he was running ahead of schedule. I had to take off from work in Dallas, not once, but twice due to the poor services or an impatient delivery crew hired by Home Depot. I lost time and money behind this issue. A very poor service. I am requesting that the manager from Home depot or the Corporate office to contact me regarding this matter. I will not allow it to go away without compensation for missed time and travel. I do have all of the text transmissions regarding each statement that has been made above between the driver and myself.

attempted to purchase new flooring at the home depot in Neptune NJ and used the home services for the install. Complete nightmare- Home Depot couldnt even get the materials delivered. WHen the flooring finally arrived 3 hours late on the second attempt the truck driver announced he wasnt allowed to bring the material in the house but could drop it in the driveway in the rain! I told them to go [censored] themselves and then it took another 3 motnhs to get the money back- worst consumer experience Ive ever had in my 48 years

I went to Home Depot to order a glass replacement front door. I had pictures of the door and of the serial numbers. I got the original door from Home Depot. I put my trust in them ordering a new door they reassured me the door was the correct one. I waited 3 weeks. Got my notice the door was in. So I happily went and picked it up. When my husband went to install it, it was the wrong size. I called Home Depot they told me to bring it back. So I boxed it back up and lugged it back. All they said was oh we don't know what happened we will order you a different one. So now here I am waiting another 3 weeks because of Home Depot's mistake. Not to mention now I have to go back and be inconvenienced by getting another big box home. This not fair nor acceptable. I am greatly disappointed and inconvenienced because of Home Depot's mistake

I came to the store in oak lawn around 2:51pm to exchange a propane tank. I was told that the store was out of propane tanks. Before going back to the car, I decided to check. I counted at least 18 tanks in the cages. I did not go back into the store because I do not believe it would have made any difference.
I will share my experience with social media such as, Facebook and Twitter and YouTube.
Thank you for reading my complaint.
On my way to Lowe's

On December 29, 2018, our Samsung washing machine became disabled. On December 31, 2018, I called the Warranty Service Department. They scheduled an appointment on January 2, 2019. On January 2, 2019, I was informed they were not able to come and rescheduled for January 8, 2019. On January 8, 2019, they arrived, and informed they did not have the correct parts. They returned for the second time and AGAIN, they did not have the correct parts. Yesterday, (for the third time), returned AGAIN and did not have the correct part. Now, it's January 29, 2019 and still, the machine has not been repaired.
This is unacceptable. It has cost money for laundry, the frustration of never getting the machine fixed, and the disrespect for the customer. I am in the process of contacting the Better Business Bureau as well as informing family and friends of the chaos Home Depot has caused.
I will never purchase another appliance as well any other item.
Explain how would you feel if you have not had a washing machine since December 29, 2019. Calculate how much expense it would have COST you.

I called the company yesterday, and now they plan to get back to me today (yes, another day later).

MY suggestion to everyone, never buy an appliance at Home Depot.

I'm saddened this has happened. I had respect for Home Depot and purchased many items but now I'm done.

We decided to go with Hime Depot to get our floors changed in our house based off of the convenience they described. Well that was a lie. They told us that it would only take 1 day which it took 4 and this was right before Christmas so it gave us 2 days to get our house back in order before Christmas Eve. I paid extra so that I would not have to be home to move furniture. They sent 1 guy to do the install of the flooring and to move the furniture. I had to take off from work to help him move the furniture because he couldn't do it by his self without tearing it up. I also had to help pull up part of the existing flooring because this guy was so slow. He told me that it would take 2 days and that the second day he would bring help. The second day I had to leave work at lunch time because he was sent by his self again. On the second day I showed him gaps in the flooring he had already installed. He didn't fix it and now it was going to take a third day to finish. No one showed up the 3rd day and Brandon from Romanoff a contracting company thelat home depot uses told me that they might be able to get someone here the 4th day but if not it would be after Christmas. My house was in bad shape. I called the home depot in Winchester Tennessee where I paid for the services and talked to Austin. He said they were a third party and they couldn't make them send someone to finish the job. They found someone to come on the 4th day and they finished but they didn't fix any of the issues. They also told my wife that she had to sign a form saying the install was complete. When I returned home I saw the gaps in the flooring were still there and there was some quarter round that had the nails sticking out of it by 1/4 of on inch. I called the Austin from home depot to complain again and for weeks I would get the run around and he would tell me that they were going to compensate me for the inconveniences that had occurred. That too was a lie. After being told I still had to deal with the 3rd party Brandon they told me that Trent the store manager at the Home Depot in Winchester Tennessee store said there would be no compensation. I also had to buy more flooring because the first installer messed up some. I am very disappointed with the way Home Depot handels their self. They want your money and then don't care about how it goes.

On Jan 14 2019 in Galveston, Tx I ordered appliances totaling 9500.00 chose delivery date and they were supposed to be delivered on Jan 18 2019 to 8700 front beach Road #1101 Panama City Beach Fl, I booked a flight to be there for the delivery, 5 hour flight, flew to Panama City on the 16th to Panama city so I could be there for the delivery, checked status this morning Jan 17 and the ship date had been changed to Feb 8 2019, called home Depot at 1-800-430-3376 talked to lady on phone and she checked status and told me that someone had called me to inform me on the back order, I told her no one had called me at all. So now I'm setting here in Panama City Beach with no appliances, wasted trip and very costly, there is no reason why the order should have been confirmed for delivery on the 18 Jan 2019. This is not the only time this has happened with Home Depot, guess I have not learned my lesson after spending thousands of dollars over the years with home depot, maybe its time to choose Lowes for the future.
Harvey Haylock [protected]

We bought flooring from home depot (hd) and arranged for their contractors to lay it in 3 bathrooms.
Whilst laying the flooring they severed a water pipe ($1000 to fix - we had to find a plumber and plasterer) the company promised to pay that as soon as we sent them these invoices the next week after 4 weeks and numerous msg with this company we contacted the manager of hd the check was sent the following week.
Now the flooring is bubbling - again no resolutuion from the company - we contacted the manager from hd who said they were coming last week to fix the problem - guess what they never contacted us or showed up. I feel this has been a huge waste of money and poor workmanship from hd contractors - advise steer clear from hd flooring contractors. We have used hd contractors to install blinds in the past and were very satisfied with their professionalism and follow up.