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4.2 11298 Reviews

Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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11:21 pm EDT
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Home Depot double charging

Scheduled a payment for 6/12/2013 on 6/11/2013 threw their website. 6/13/2013 after getting a payment on 6/12/2013 charged a second payment on 6/13/2013. No notice cent of their action and after a phone call on 6/14/2013 to customer service. I was informed that they took the money and I authorized a second payment while I was away and getting medical treatment. Then told me my dead wife must have posted the second payment. That changed when I told them she is dead, too someone must have done it for me. They do not pay penalties they may cause by taking improper actions.
After calling my bank and having the payment reversed and denied. And informing CBNA of the action. They then, (3 hours later) sent me an email informing me they had taken money the day before. This email did not have a confirmation number or authorization code, and should have had such if I had authorized the payment.
In short watch them! They will rob a person if given a chance. Or will lie to a person over 50, and imply one is senile rather than admit they made a mistake.

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12:55 pm EDT
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Home Depot base exploded

We installed a flush mount kitchen light and one day while cooking I heard a loud pop. the base which looks like wood and is plastic burst. Luckily the glass shade did not crash down to the floor. When I called the company I would have to prove that I am within the 5 year warranty. I purchased with a Home Depot card and when I tried to investigate how long it was, they would only go back 6 months. Well, I will not buy from Hampton Bay anymore. Luckily I did not get injured.

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4:21 pm EDT
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Home Depot web site & customer service incompetence

Bought a dryer from homedepot.com online, got it delivered in good time the delivery men took it to my elderly parents home and quickly installed and left without even trying to turn it on to see if it worked. When my folks tried the dryer later it there was a bad burning electrical smell and the motor worked but not the heating part of the dryer. We called and got a replacement with the extended 5 year service plan, we got it in a few days all good so far. Until I tried to register the warranty with Home Depot .

It took 2 days on the phone & web, we even went to the store in person to see if we could get it straighten out that way with no results just the same incompetence as the internet & phone. It was a insane experience of constant contradictions, confusion, misinformation & incompetence. They send you to another extension on the phone that leads to the wrong place until you have to hang up and try calling someone else at Home Depot with a similar experience of being sent to an extension that leads to the wrong place. I went through this phone process over and over and over and over and over. The emails that they sent me had false misleading information about registering and the web page where you register doesn't work.

Finally after I started talking rough to these people (and it seems that what it took to get this done) they finally supposedly straighten out the registration for the service plan but only after going through more confusion and contradictions. I say "supposedly straighten out" because they give you no paper receipt, email receipt, fax receipt or web account confirming that your product is now registered. You just have to take the word of these bungling clowns whom I wouldn't trust that they could even remember their own name! So after all this I still don't really know if our product is resisted and if we are going to have to go through other insane process with Home Depot if we need to have the dryer repaired under their extended service plan?

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9:08 am EDT
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Home Depot no refund for undelivered product

Placed an order on 02/02/13 via internet.
Order was for a dishwasher and installation. The monkees that came could not install the unit. I sent it back without it ever leaving the truck.Two Months later I called and asked about the credit I never received. They did not even know the product was never delivered. After 45 minutes on the phone I was transferred to a local store manager that also know nothing about this. I asked that it be credited to the credit card it was charged on and she told me thay do not keep credit card numbers for security reasons. She then insisted that I give her my credit card number over the phone. I refused as it is not secure. She also stated that they would not send a check for the monies owed. It seems they do not want to refund monies in a secure fashion.

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Little Nipper
, US
May 09, 2013 5:57 pm EDT
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Hell Depot has no records of your dishwasher being refused/returned and no refunds being issued, no knowledge of this whole thing and after spending all that time informing them and still they produce no refund? That's somewhat the nature of my complaint it took me 2 days to find out the simplest thing of which after dealing with them I am not still completely certain of anyways. Doug you spent 45 minutes on the phone? Hell Depot has no efficient way of refunding or knowing what is going on with their own orders & sales, how about offering a fax number for CC info? Hell Depot only makes a few billion in profits each year you'd think they could afford a fax number.

HomeDepot_Care
HomeDepot_Care
Atlanta, US
May 08, 2013 11:59 am EDT
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Hi, Doug. Apologies for the problems with the delivery & install. I know it sounds strange, but it is correct that HD does not store customer's credit card numbers purchases are made with, for security and protection purposes. The store could have allowed you to come into the location to do the refund with your credit card. If this is still not resolved, please feel free to email me at TeamSocial@homedepot.com. Thank you.
- Nicki A.
Home Depot Customer Care
Social Media Resolution Expediter

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5:45 pm EDT
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Home Depot delivery service

I needed a new refrigerator and found that Home Depot had the best price on the model I eventually decided upon. After trying unsuccessfully to place the order online, which the over the Internet customer service was not able to help me with and finding out that while Home Depot does have a price match they will not price match a sale item :/ I finally gave up and went into the store to order said fridge. Well I ended up having to pay $50 more for it because they don't honor online pricing in the store but at least the fridge was ordered. This was Wednesday and the fridge was scheduled for delivery on Friday. Well Friday came and we got a call from the delivery guy that our refrigerator had been scratched, did we still want it? Umm of course not! So he said he would call and order a new one but it would be at least Tuesday because they don't deliver on Mondays. So I scheduled someone to come sit at my house on Tuesday as I had to take my husband to the airport. My husband is sitting in the terminal and gets another call that the delivery truck had broken down. Now it is rescheduled for tomorrow... We shall see if it shows up or not. It's a good thing my broken fridge has held on this long :/ thanks a lot Home Depot. Next time I'll be ordering through Lowes and getting my 5% off

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Karlton Healey
, US
Apr 01, 2019 10:54 am EDT

19 hrs · Brooklyn, NY ·

I am a disabled veteran and was denied the Veterans discount at my local HomeDepot Cropsey Ave Brooklyn Ny 11224-store.The customer service advised me that there is no longer anyway to give the discount on items that are ordered online .The manager Dan was trying so hard to get the $1515.00 order discounted for me it almost took my anger and disappointment away.
I wished to buy items that showed as in store but had to be ordered online for me to get them----soooo they are considered online orders.
As per cashiers at the store corporate has removed the option to give veterans the discount but contractors can still get it.
I have always used my local Home Depot for my appliances, home repairs.painting supplies and this time I wished to redo my bathroom($1515.00 order) at this visit.I was going to buy at least $1000.00 worth of tile, thinset, grout and caulking but my tile wasn't available
so I would have to go home and look online for different tile.
I can't tell you how upset I am to have to go to LOWES because of this.Homedepot "WAS" my go to place for my home repair needs.
I am now getting on the phone to cancel my HomeDepot CC as I will not be using it anymore.
This is not so much for me but for all Veterans that believe what used to be true - HomDepot does not look out for us Veterans anymore.

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At23456789
, US
Nov 08, 2018 3:31 pm EST

Delivery service is extremely slow and they don’t call until after night time the day before

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At23456789
, US
Nov 08, 2018 3:30 pm EST

They call way to late the day before.

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Karen Kaplan
, US
Jul 17, 2018 1:39 pm EDT
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I purchased a Samsung Washer from Home Depot.It was supposed to be delivered today. They arrived but could not bring truck up driveway because it was too high and would interfere with above head wires. They claimed the truck they normally used was taken and I would have to reschedule. They then refused to deliver item. After waiting over 2 weeks to get this thing delivered, I called Home Depot and cancelled item. This is not the first time I have had an issue with Home Depot's delivery people. It is the 4th. I gave them one more chance and they blew it again. Evidently the people offer them cheap contract and terrible service.. When they tried to deliver a riding mower they came with a tractor trailer, even though I told them DO NOT USE A TRACTOR TRAILER (they had done this in the past). Back that went. I have learned my lesson, albeit a bit late.
Karen A. Kaplan 17 of July, 2018

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Yefim Guralnik
, US
Dec 22, 2016 10:42 am EST

the worst service. i bring this case to consumers protection layer Never again

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K Coldwell
Scottsdale, US
Jul 13, 2015 3:52 pm EDT
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I bought a refrigerator, range and microwave from Home Depot. I bought it on the 1st of the month and had it delivered on the 10th. It was supposed to be delivered between 1 and 4:00. I got a call saying they were running late. I understand this happens so no big problem. However, when the arrived the range was badly damaged and the fridge was missing a part. I had to refuse delivery of the stove but after being assured the small part would be UPSed to me I accepted delivery of the fridge. Of course it was after 5:00 on a Friday by this time so nobody could be reached to give me a date on a new stove. I called the delivery people on Saturday morning when they opened but was told they could do nothing until they got the stove from the manufacturer and I would have call Whirlpool/Maytag. I called them and was told I would have to wait for a phone call as they have a replacement team and they had to handle it. I asked repeatedly to speak to someone who could expedite as we were on a time line but was told sorry nothing could be done for 24 to 48 hours. So I decided to call Home Depot since,
after all they are the ones I actually bought the appliances from. Well customer service to pass my message on to someone who did return my call but - SURPRISE - he said I would have to wait for the manufacturer. I heard nothing all day Saturday and of course nothing on Sunday. I called first thing Monday morning only to be told they have 24 to 48 hrs from Monday to respond. Not one person at Home Depot, Barlow's( the delivery company) or Whirlpool, could tell me if I could get the stove by the end of the week. I explained repeatedly that I just wanted to know because I had other contractors lined up and the stove would push the time line of everything back if not delivered. Not one person helped or even seemed to care. I also told them that on top of the delaying all of the construction at my house I didn't have any stove or oven for my family at all. Again this didn't seem to be their problem. I would not recommend using Home Depot because it's clear that if you have a problem they will not help you resolve it at all. If time and money weren't an issue for me I'd return all of the appliances and buy a different brand from a different store.

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8:35 am EDT
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Home Depot terrible customer &service&

Re: Store located at 20131 I-45 N, Spring, TX 77388

This evening my husband and I visited the store referenced above to purchase a pond pump and filter as an emergency replacement for a pump on our koi pond that failed this week. We parked our truck near the entrance to the garden area, because we have noticed that pond supplies are generally co-located near the garden center in most Home Depot stores. As soon as we parked our truck, and exited the vehicle, the person driving the store's "security golf cart" made an explicit dash towards us, and closely scrutinized us as we walked into the garden center. My husband and I both thought this was odd, but we laughed it off. We proceeded to enter the garden center, and picked up the pond pump, a replacement filter, several packages of caladium bulbs, five packets of zinnia seeds and an HGTV magazine. My husband thoughtfully suggested that we take our purchases to a cashier stand located inside the store for check out, so that I did not have to stand outside in 50 degree weather wearing a formal skirt suit at an outdoor cashier stand in the garden area. It is also noteworthy to mention that I am disabled, and I suffer from a disorder that makes me extremely sensitivity to cold. Thus, it would have been physically painful and difficult for me to stand outside in the cold, windy weather at an outdoor cashier stand in the garden center. My husband and I proceeded to a cashier stand inside the store, and purchased our merchandise totaling almost $200, after which, we walked back through the inside of the store, so that we could exit from the garden center -- again, trying to reduce the amount of time that I would have to spend outdoors in the cold and wind, which is extremely painful for me. As we were leaving the garden center, one of the garden center employees (Sherry) yelled at us to stop and show us her receipt (please note that all of our purchases were in Home Depot bags, and no buzzers went off to suggest that any items in our bags had not been paid for appropriately). Again we thought this was odd, but we stopped, and handed our receipt to the employee. Sherry then proceeded to dig through each and every one of our bags, and she compared every item in each bag to our receipt. Meanwhile I was standing in the cold and wind, suffering extreme pain and discomfort.

I cannot begin to tell you how disappointed my husband and I are at the way that we were treated at Home Depot this evening. I do not know if this particular store is experiencing problems, but I can tell you that we do not fit the profile of folks who are trying to commit a crime. Aside from the fact that I am disabled, we are both gainfully employed. We are conservative, educated, and very ethical. For the life of me, I cannot understand why the employees of this store decided to target us. We definitely do NOT fit the profile of folks who deserve to be frisked at the exit door.

My husband and I have been loyal Home Depot customers for many years, and this WAS our store of choice for our MANY home improvement projects. We have never experienced anything like this before, and after this incident it is extremely unlikely that we will EVER shop at Home Depot again. We will visit Lowe's for any future home improvement projects.

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Little Nipper
, US
May 09, 2013 7:49 pm EDT
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BrrrrCold I think unless the employed that stop to check your bag was rude and unfriendly your feelings are a bit off about this. The stores have a right to keep from being stolen from there's certainly no shortage of thieves in this society put yourself in their shoes someone walking out with a bag that they couldn't tell that was check out in their location. Probably since you have that illness that makes you sensitive to cold that it made this experience seem worse than it was, you also seem to be ultra sensitive to things that go even slightly negative for your all important self. Sometimes you see this with people who grow up with illnesses they are over protected all their life and are spoiled, they think the whole world was created only for them and their needs.

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9:25 am EDT
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Home Depot warranty of hot water heater

Dear Attorney General,

In 2007 I bought a hot water heater. As I was checking out at the register the sales lady scanned the Hot water heater and up came info on her register to ask me if I wanted a extended warranty. I asked her how much. Then she said the most expensive for 99.99 is a lifetime warranty on your hot water heater. I said ok I'll take it. Now in March of 2013 the same hot water heater went. I went back to home depot to pick up my new heater and they told me they needed the old one. I just drove 20 miles so I decided to pick up a new water heater then when I bring the old one back they could credit me. I installed the new one and put the old one in the truck. I dropped it off at Home Depot # 2665. When I was at the customer service desk a nice lady took care of me. She called the extended warranty people up but could not locate me in there system. She told me she would need the original receipt. Went back to the office and returned with the receipt. She called them back up and they wanted her to fax over the receipt. She told me they would give her a answer in a few days. She told me she would call me. Over a week went by and know one called me. I went back up to Home Depot and asked to speak to a manager on this. The customer service lady called the mod manager three times. She finally came up to customer service 17 minutes latter (Jessica [protected] ext 101) . She told me she would have to talk to the original customer service girl who handled it. No one called me back so I called corporate and spoke to Dwayne Benjamin. He told me he would look into it for me. He called me back later on in the day saying I should have never been charged for a life time warranty that someone made a mistake. I told him that’s not my fault and you need to honor the warranty. Since I paid 489.00 for the new hot water heater I wanted a credit for it. He told me he could only give me 279.00 credits for what I aid for it in 2007. And no credit for the 99.99 lifetime warranty. I told him forget it and we will have to go to small claims court. He said this was his offer and he would send a letter to me. It’s pretty bad when Home depot sells you a lifetime warranty and then doesn't honor it. I have lots of rental property and I do well over 30, 000 a year in business with them. Why would they want to lose a customer like myself over 200.00. I am forwarding a copy of this to our Attorney General to look into this matter and how many other people have got ripped off. By the way when I bought the new Hot water heater what do you think the register girl asked me again? "Do you want to buy our extended warranty? David Notarangelo [protected]) slip number in [protected]-37748) slip on new hot water heater [protected]). Update; a letter and documents have gone out to the attorney general. The media is next in less this issue is resolved!

Sincerely
David Notarangelo
61 Cleveland St
Boston, Ma. 02136
[protected] cell

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KMQ
Glen Burnie, US
Apr 05, 2013 4:26 am EDT
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The Attorney General's office is not always the way to handle disputes.
I had a simular problem and contacted the FTC. Here's the web http://www.ftc.gov/bcp/index.shtml and click file a complaint at the top of the page.
Good Luck

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3:17 pm EDT
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Home Depot fraud

I was living at home with my parents on 4/1/2004 and had no need for a Home Depot credit card at the age of 16. I have no ideal what state this took place in. When I called on this Shannon @ [protected] states there is nothing under my SS# this was on 3/14/13, so can you please delete this from my credit report.

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12:58 pm EDT
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Home Depot open account

Account s/b reflected as closed; I do not have a 20, 000.00 credit card or account with them any more This needs to show closed not open

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12:24 pm EST
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Home Depot window sales guy lied and conned to close sale with elderly woman

This is a complaint about the deploreable conduct of a Home Depot staff member invited to my home to provide a windows quote.

This project began as a one window project. I went into the local Home Depot store and spoke with an in store rep who was very helpful and set up an appointment.

On the day of the appointment you man was a no show. Now I will grant you that it was the day after the blizzard, but I would also note here that my neighbor who had an appointment with a Lowe's representative had his man arrive on time. Home Depot didn't even have the care or concern to call and tell us he wouldn't be coming.

Then 10 days or so later, we found voice message telling us he would be coming a 3PM Saturday... Note here that he never bothered to ask if that was a convenient time for us. It took 4 calls to the call center to get that appointment moved to the following week.

On the date of the now third appointment, the sales rep called to say he had a personal matter he needed to tend to and asked to make our appointment earlier in the day. So I juggled my entire day schedule to accommodate him only to find out when he arrived that he wanted an early afternoon so he could go to church! Forgetting the fact that I expect professional conduct during work hours from the people who are going to work on my home, I find it beyond reason that he had to change my whole day plan to go to a church that probably had a dozen masses the next day. Clearly in the case of Home Depot, customer service comes well after employee personal needs and desires.

The sales rep then continued for some twenty minutes to tell us about his religious beliefs and his past life of turning from God and how his wife brought him back to the church and cured his evil ways. I NEED to know this? I wanted to hear about windows and I get I'm a sinner? He then continued to embellish on that topic that he was now an usher in the church and gift carrier and that's why he needed to re-arrange my day so he could go do that.

OK fine, lets talk windows ?

No, now he goes into another 20 minute diatribe about his past work history in a kitchen at a senior center? Telling us all his experiences there until he was fired.

Now can we talk about windows?

Nope. Now we get a 15 minute whining session about how tired he is because Home Depot expects him to work for free at night doing paperwork and building his sales kits. He was so tired he could hardly think straight he complained. Great, I get a zombie to discuss my project! Then he told us how his salary wasn't the best because he didn't work on commission, and that he depended on getting the volume bonus because he needed it. He did however note on that point that he always nailed that because he could pretty much sell the spots to leopards.

To emphasize he regaled us with tales of previous customers... About an Indian woman in Dix Hills who he'd met a day or so earlier who both she and her husband owned pharmacies and were very well off for "immigrants." He was so impressed he went the extra mile of telling me that when she filled out her application for a Home Depot charge card he told her to list the combined income of her household they way Home Depot trains him, and she told him that was unnecessary... that her income alone turned out to be 1.7 million. I need to know this? This other Home Depot Customer needs her personal financial information shared with me? THIS is how home invasions happen... fools like that guy telling strangers about millionaire homes!

But he wasn't quite done on that topic... he had to note that he'd also had to visit the home of the "Long Island Lolita." When I didn't respond with recognition, he filled in the blank, and said it was Amy Fisher and went on to recite the details of her criminal case! He then went on to tell us she was married now, that her husband was a TV/Film producer and on and on. He noted that he didn't like serving people like that but it was a sale and he had a job.

Again, I NEED to know this? The Fisher family should not be the topic of war stories of Home Depot employees?

Good God, what stories will he be telling about me? What did he learn about me or observe in my home that he can turn to fodder for his next customer? That's freaking creepy.

Windows... well we were getting closer... At least now he was talking about Home Depot. Just not what I expected to hear. I got another arrogant and equally creepy story of how Home Depot computer systems can track anyone in the country with a single phone number. How you keep track of my every purchase (and everyone Else's), every home I have and contact and build a history on me that rivals the IRS. He bragged that with my phone number he could learn more about me in five minutes than I probably knew about myself... my income based on sales trends, housing, credit, and on and on. He went so far to brag how he kept track of his customers and checked up on them from time to time and how could even look me up whenever he wanted in the future to see my future purchases.

Just knowing that Home Depot violates my privacy so totally and allows every employee unfttered access to my personal data with no restriction or protection is reason enough for me to NEVER purchase there again and tell everyone I know not to.

He also bragged that statistically all homeowners will spend at least $80, 000 with Home Depot over the years, so I might as well get started with those additional windows. FYI I probably have spent upward of that with that with them... but not one more dime EVER again. But hey, I hit their statistical number so I'm probably expendable now.

He even went to the extent of telling me how he had seen his manager take back $2000 worth of sheetrock from a customer - sheetrock that apparently had come from Lowes - over the objections of his lumber man as a favor to the customer. Now tell me, did I need to know about the theft of company dollars going on in his store?

Finally, 55 minutes into his visit, we get to windows. I ask for Anderson information, he tells me he doesn't like them and pushes some off market brand. (I'll note here that the windows are so off brand that Home Depot's brochures call them Vantage Point, but the company changed the name a year ago and no one bothered to update the brochure. (Or so he tells it) I show him the window I want done and mention I might consider doing a second. My mother decides she'd like pricing on two others. He jumps on that telling her that her current windows are unsafe and easy for thieves to break in thru... He also then smiles at me and says if I don't do at least three windows, he'll have to surcharge me to make it worth his while.

So now It's Home Depot policy to dictate how much I have to purchase? The minimum I can spend with them?

He sits down and writes up a quote for all four windows. He starts off by handing me a price sheet that quotes me the higher quality of the two styles he showed us (neither being the Anderson's I asked about) at the lower price. Now I may not be the sharpest tool in the shed, but that smells of bait and switch to me. Quote me the higher quality window at the lower price and then after its installed, bill me the higher priced ones and call it an "innocent" mistake?

So I called him on it. He shrugs me off and says oops, I do that every once in a while. I guess I'm just tired, I was up late dong paperwork. "I do that every once in a while? " Really? How many others has he played that con job on?

Now I notice that of the two "add-on" windows he priced, he's priced an 18" x 24" window for a bathroom at the same price as a 2' x 4' window for a bedroom.

Now by this point frankly, he had loong lost the sale in my mind, but I asked anyway. "Why is the small window the same price as a larger one?" He shrugs and tells me that that's why "he loves his job, because the prices are all set and firm and he isn't obligated to negotiate."

Negotiate? I'm not asking to negotiate, I'm asking why the price for a window 1/3 the size of another is the same price and that's the answer I get?

Then he turns to my mother and resumes the whole "these windows are so much safer and secure than yours..." line. He even started pitching that the current thermals (that have been doing a fine job since the 90's) have sooo much more vinyl than his and the new ones will be installed much lower to hide the vinyl and maybe we should change those too! When I cut him off he shrugged and said, I'm sure they're fine.

I told him he could leave and he did, still continuing to imply the home wasn't safe and emphasizing that "once you do three windows with us, you never have to pay the surcharge again." He manipulated an elderly person's fear and baited the hook that she could save more money later if she gave him the big sale now. The finale was showing us a 10% off poster, that just so happened to expire that day. Give me a freaking break.

As far as I was concerned the sale was dead, but my mother was convinced that her home was no longer safe and called him back.

He manipulated himself a three window deal, with sub standard windows that I'm just sure will help him toward that volume bonus he wants so badly.

Home Depot sent a lying, moral less, conman who had no ones interests but his own in mind. Yes he got Home Depot a sale. My mother will spend nearly $3000 on windows she didn't need because he was coy enough to prey on her fears of safety.

I had planned a natural gas generator purchase from Home Depot later this month, sink, faucets and a hot water heater. Rest assured, that's not going to happen. Go Lowes!

Honestly, I suspect they will probably promote him to supervisor for his ability to make manipulative sales.

Ironically, he was here today to close the sale and collect his money. I avoided him and stayed on a different floor of the house to keep my anger with him in check. But he had to come rub it in my face and asked my mother to bring him down to "say hello". I told him to his face that he was a liar and a con man. He didn't dispute it. I also advised him that I hadfiled a copy of thiscomplaint with his management in Atlanta. He told me thank you. THANK YOU? He already knew he wouldn't see the least repercussions for his actions. Great internal culture you have when your staff has no worries when a customer complains.

Moral of the story? Don't buy from Home Depot. They track your every purchase, allow their employees full access to sensitive financial and idenity information, lie, cheat and anything else they need to in order to tric the elderly.

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Home Depot does not accept home depot credit cards

Have been a long customer of Home Depot. Starting last year, the fuel pumps at the fuel center would not accept my Home Depot credit card. I inquired iniside and the clerks did not know what was wrong. Went to the Home Depot store and the card was ok and expained that they would not except my card at the Gas center. Called the 1-800 nuber and said everthing is ok.
I can use my card at the Home Depot store but not at the Home Depot fuel center. I have asked over and over what is the problem and no one can give me a answer. I can use my card at the Home Depot Store but not at the Home Depot fuel center.
Again, when I ask, no one seems to care about the problem. Do I get help or start buying my gas else where? Someone needs to contact the Manager of this store and find out what the problem is., as I travel every week, but I am not able to use my card at the Home Depot fuel stores?

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Home Depot theft by delivery staff

After getting a requested consultation visit from Home Depot's sales associate, on Nov 19 my wife purchased new kitchen appliances, granite counter tops and plumbing work for the kitchen and two baths. She was really excited to get a new kitchen in our small Melbourne, FL home. On Nov 27 we had appliances delivered from the $8, 511 purchase at Home Depot in Melbourne. When I arrived home from work three hours later, I went to my den as I always do to take off my wedding band and put it in my leather watch case - the case is about the size of a fat loaf of bread. I was shocked when I opened the case and found the top level of three watches missing. I called for my wife Sandra and her jaw dropped. We knew what had happened. No one else had been in the house that day. The den is right around the corner 8' away from the kitchen. It was the Home Depot delivery guys. I sat down at my desk and opened the center drawer. An iPhone and a thin digital camera were missing. We checked for her iPad that had been on the kitchen counter. It was gone. Subsequently I have found that another watch from a drawer by the doorway was also taken. Nothing else is missing other than our confidence in Home Depot.

Apparently Home Depot outsources delivery. In this case Home Depot has an arrangement with Ralph's Delivery but Ralph's Delivery outsourced the work again to CMJS. Two sketchy guys handled the delivery. Sandra was at the house although on her hands and knees cleaning behind stove and refrigerator, moving stuff so the microwave could be installed, and making sure our two Golden Retrievers didn't bother the 'Home Depot' delivery guys. One of them made a quick snatch and grab visit to my den while she was not paying attention. Now she feels badly that it happened under her nose and we both are just really disappointed that a big deal Christmas present for us both has cost us so much. We both feel violated.

The delivery guys, of course, denied the theft and the Sheriff's office has been unable to tie the theft to the two guys. We still have finger print dust in the den (leather doesn't take prints).

Three of the stolen watches were valuable. The three police reports document the case but not the disappointment. The Home Depot store manager knows about this but didn't reach out. The delivery people turned it over to their insurance company who said it wasn't a loss, it was a theft and the staff denied the allegation.

My homeowners policy doesn't cover valuables like this. Typically I am chary about offering unsolicited advice. I'll make an exception here because I am pissed. Were I faced with this problem and the CEO of Home Depot, I would do a few things: yell at the store manager, change the three level deep no accountability delivery process, and make it right with the customer. NONE of that happened. Buyers beware - Home Depot delivery contractors steal!

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Home Depot not my account

there is a credit card on my Equifax tha tis not mine I need it removed Adress is PO Box 6497 Sioux Falls SD [protected] Acc # 60352003387xxxx ? ccredit line $9600.00 opend 11/12/1993 last payment 2/2012 it only listed as THD/CBNA

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Home Depot poor delivery service

When I ordered a clothes dryer from Home Depot I knew that they did not do their own deliveries - in fact, they make a big deal about using General Electric, which is supposed to make you feel better. What they don't bother to tell you is that GE is just the middle man, who in turn contracts with some local Podunk delivery service using part-time laborers. This does two things: first, all your delivery information has to go through three separate companies, so any hope of getting the instructions correct is hopeless; second, there is no responsibility - whatever goes wrong with your delivery is always "the other guy's fault."

In my case I was assured by a Home Depot representative that if I purchased a "stacking kit" with my dryer that the delivery men would be more than happy to stack my new dryer on my existing washing machine. Having been fooled before by Home Depot in the past I even made another call to their "delivery hot line" number and was again assured that there would be no problem. And being a belt and suspenders man I then included these stacking instructions in my order. Of course, I have since learned that no one reads these instructions.

Of course, on the day of the delivery, the delivery man claimed to have no knowledge of having to stack my dryer. (This was after he had already tracked my carpeting with his dirty boots.) He and his partner then quickly jumped in their truck and hurried off to their lunch appointment, apparently happy to not have to make this delivery. I then spent the next two hours in the hell called Customer Service for Home Depot, GE and the local deliver guy. Of course, they all were so busy pointing fingers that no one had the time to help me get my dryer delivered. In fairness to Home Depot, they did finally agree to refund my money - the same money that they had held for the last three weeks.

Bottom line: use the Home Depot delivery service only if you are prepared to cover your floors with plastic, have tea and cookies ready for the delivery men and end up with your appliance sitting in the middle of your floor. Believe me, they will find some reason not to install it. Home delivery should be a time for a retailer to gain the good graces of their customers - instead Home Depot has decided that it is a just a necessary evil of their business and treats their customers accordingly.

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Gowest
Murrells Inlet, US
Jun 03, 2016 8:26 am EDT

I ordered up over 2000.00 worth of laminate flooring (higher end Pergo) on May 14th, and was told it was a special order, and that it would be in within 7-10 days. I started calling on day 10, and was given a later date (5/29). On June 1, I called, and was told June 6. On June 9, they called me to tell me that my flooring had been sent to a different state (like 2000 miles away) but that they would rush order it. Today, June 13th, I finally took delivery. Now I am chasing the HD installer. When I called the store, it was like it was the first time they had ever heard of me. In the meantime, people from whom I ordered furniture for that room are hounding me to deliver-I never thought it would take 6 weeks to get one room done. My house needs lots of stuff-granite counters, new sinks, lots of wall to wall, tile, but it will be a cold day when I use Home Depot again. They'll be lucky to sell me a light bulb in the future.

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hayfarms
Metairie, US
Sep 13, 2013 6:19 pm EDT
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Home Depot Customer Service at an all time low. Purchased a washer and pedestal, a five year additional warranty and special stainless steel hoses from Home Depot on August 25th. A little over $1500.00. I received an e-mail that the pedestal was out of stock and wouldn't be available until November. Made a mad dash to purchase a pedestal at the local HH Gregg that was the exact same one that Home Depot did not have in stock. $48.00 LESS! Delivery came and on my first wash code E42 showed door jam and my wet clothes were locked in. Called service and was told that a repair order was transmitted and in place for the following week and that a part was being sent over night to our home for the repair man to install; NOTE, the part was received 6 days later. A one hour old machine broke. The repair company: a local Dial One, with a very bad reputation for inexperienced 18-22 year olds trouble shooting repairs and padding bills. (Read their complaint board, its like War and Peace). Not an Electrolux Service Tech a sourced out plumbing / electrical / washer / dryer / refrigeration / and whatever else goes wrong home service. We demanded a new unit. After speaking with Electrolux repair, customer service, logistics, Home Depot Customer Service and an unknown delivery service our washer was replaced. The second washer was tested before the delivery persons, from GE Delivery left the house and code E42 shows up again. The door won't open. After three full hours and the installer, myself, husband speaking to several representatives from both Home Depot and Electrolux and several transferred phone calls we were set for a re-delivery for the third time on 9/14/2013. We received a call at 3:45 PM Friday 9/13/2013 from April in transport (not sure what leg of transport) only to say that delivery was off and reset for Wednesday 9/18/2013 there was a logistics problem. Didn't inquire if that was a good date for us or did I have a preference. After a push for a better slot I was told that was the best she could do and I could accept it or cancel the delivery the day before when I would be called with a time frame. I asked to speak to a supervisor and Ms. April stated there was no one else and gave me, after two request, Customer Care phone number. I called and was put on hold twice. I asked if she could review and see if there was a recall on this unit or a problem with the door latch. I was told that it probably happened in delivery and then put on hold to be transferred to Home Depot. I was then told that Electrolux did not use the same delivery service as most of the other companies Home Depot dealt with and that was some of the delay in delivery. They did not use GE Services one of Home Depots largest. A blatant lie as GE delivered the 2nd broken machine to us. To date I have no washer, and no change in delivery date, but a lot more "...I'll connect you to the proper department". Since August 25, I have been doing laundry at a Laundromat to the tune of $3.50 per wash load and $3.50 per dry load. Three weeks and a total of 17 loads I am now approaching the $125.00 mark. The delivery service that Home Depot offers is the most dysfunctional disorganized and discombobulating group of "pass the buck" chain of command employees I have ever dealt with in my entire life. I will never purchase an appliance from the Home Depot again. In the process of getting a full refund I found out that the warranty that was ambiguous presented is through Home Depot (must have been a commission involved) and not Electrolux, leaving me with a Home Depot warranty on nothing. So if I cancel the washer order the warranty would apply to NOTHING for 5 years. Nice sign and creative advertising at its best. I could have done better at a pawn shop!

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Dave Russell
Melbourne, US
Feb 24, 2013 8:25 pm EST

After getting a requested consultation visit from Home Depot's sales associate, on Nov 19 my wife purchased new kitchen appliances, granite counter tops and plumbing work for the kitchen and two baths. She was really excited to get a new kitchen in our small Melbourne, FL home. On Nov 27 we had appliances delivered from the $8, 511 purchase at Home Depot in Melbourne. When I arrived home from work three hours later, I went to my den as I always do to take off my wedding band and put it in my leather watch case - the case is about the size of a fat loaf of bread. I was shocked when I opened the case and found the top level of three watches missing. I called for my wife Sandra and her jaw dropped. We knew what had happened. No one else had been in the house that day. The den is right around the corner 8' away from the kitchen. It was the Home Depot delivery guys. I sat down at my desk and opened the center drawer. An iPhone and a thin digital camera were missing. We checked for her iPad that had been on the kitchen counter. It was gone. Subsequently I have found that another watch from a drawer by the doorway was also taken. Nothing else is missing other than our confidence in Home Depot.

Apparently Home Depot outsources delivery. In this case Home Depot has an arrangement with Ralph's Delivery but Ralph's Delivery outsourced the work again to CMJS. Two sketchy guys handled the delivery. Sandra was at the house although on her hands and knees cleaning behind stove and refrigerator, moving stuff so the microwave could be installed, and making sure our two Golden Retrievers didn't bother the 'Home Depot' delivery guys. One of them made a quick snatch and grab visit to my den while she was not paying attention. Now she feels badly that it happened under her nose and we both are just really disappointed that a big deal Christmas present for us both has cost us so much. We both feel violated.

The delivery guys, of course, denied the theft and the Sheriff's office has been unable to tie the theft to the two guys. We still have finger print dust in the den (leather doesn't take prints).

Three of the stolen watches were valuable. The three police reports document the case but not the disappointment. The Home Depot store manager knows about this but didn't reach out. The delivery people turned it over to their insurance company who said it wasn't a loss, it was a theft and the staff denied the allegation.

My homeowners policy doesn't cover valuables like this. Typically I am chary about offering unsolicited advice. I'll make an exception here because I am pissed. Were I faced with this problem and the CEO of Home Depot, I would do a few things: yell at the store manager, change the three level deep no accountability delivery process, and make it right with the customer. NONE of that happened. Buyers beware - Home Depot delivery contractors steal!

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11:36 pm EST

Home Depot automated check out

I could not believe that I had to check myself out when I went to Home Depot...There were no Cashiers just automated machines...This is the worst...Do we work for Home Depot ?..No...Then why must we scan and check ourselves out of the store..Now they are getting rid of Cashiers..I hate Home Depot now...This makes me sick...

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Rockandroll
Philadelphia, US
Feb 01, 2013 2:05 pm EST
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Awwww, poor baby.

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KMC1990
Madison, US
Feb 01, 2013 1:35 am EST

This is happening at grocery stores too and even fast food restaurants have computers where you put in your own order.These places do not want people to work!

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Home Depot - Warranty

My 80+ year old mother ordered an Emco Storm door through the Home Depot in Holiday Fl on Dec 11, 2008 and the door was installed by Home Depot on Jan 14, 2009. It is falling apart. I suspect this is because it was a special order and the lazy worker's at Emco just cut down a larger door and didn't seal the outer edges of the frame properly. I submitted a...

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Home Depot online / ordering

I ordered a sale item online ( a compressor and nail gun) on Nov 23rd, it was a good deal and after a couple of days of checking my online status still saying pending, so i call the customer cares and they asked me if i knew that item was on back order and i said no, so they said should be about 3 or 4 weeks to receive it, well after 4 weeks heard nothing so i called again and the online person said she would take my name and number and they would call me with in 24 hrs, heard nothing from them, then a week later i get a email saying the product was to arrive at warehouse on Dec 21 and shipment dates and confirmation emails would be sent out then, well it is now Dec 26th heard nothing so called again, and the lady i talked to was basically talking to me like i was a [censored] asked me if i still want it, i said yes, she said hold on, then she came back and said ok i put in computer that you still wanted product, so then i had to asked when the hell the product was going to be shipped, and she gave me an excuss about the holidays and stuff, but i said well i got a email saying you were getting it on the 21st, she then just told me to call back in 10 days, bunch of BS, last time i go to home depot, now will be an exclusive shopper at Lowes,

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Steve5748
, US
Jan 27, 2018 1:43 am EST
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same issue with online and see many others have these issue will never order online with them again!

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HomeDepot_Care
Atlanta, US
Jan 08, 2013 5:58 pm EST
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Hi, Johnshy.
My name is Nicki & I'm on the Home Depot's Social Media Team.
I apologize for the long delay getting your item & I know this was posted a while back, but I'd appreciate it if you would email me to advise if you did received it and if there was anything done as far as a customer service gesture for the inconvenience. My email is TeamSocial@homedepot.com. Thank you in advance & apologies again for the issues with the purchase!
-Nicki

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Home Depot - floor

I am hoping that this warning will help you decide not to have Home Depot Install any flooring in your home. You will have much better luck with a small business who needs to have happy customers. I had a Pergo floor installed in my finished basement. They measured and said it was not a problem. Here is the first issue. The people who measure and advise...

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Home Depot hu1550 pressure washer

washed my mobile home two times . this year oil started leaking out and machine burned out.i have been a loyal customer for many years but this machine makes you wonder about home depots quality

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Nancy Braunig
Tucson, US
Nov 28, 2012 9:25 pm EST
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I worked for Home Depot for 8 years and if your re washer is the Husky brand, then I feel for you.They are supposed to stand behind their products.At least they did when I left.I worked in Returns for 2 years and saw more of the Husky pressure washers come back than I care to remember.Try returning it.Thats all I can tell you to do and try a different kind.Good Luck.

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Home Depot poor response to service call

In the late spring of 2012 we required a replacement of the roof on our home here in Ottawa. We selected The Home Depot of Canada not for its price but for what we thought was potential future service. Home Depot uses a general contractor by the name of Peak Installations. They in turn sub contract to local companies.

On Oct 16th I called Home Depot (Peak Installations) to have the flashing repaired (screwed down) as they had started to pop up. It was a minor repair that I could have done myself but I wanted them to do it for warranty issues. It would be a 15 minute job at the most.

So as not to bore you with details, after I was told I would receive call backs and not receive them, being apologised to for more than a few times, would not be called with the “follow-up” (assuming the work was completed)...you get the picture.

On Nov 18th and after multiple phone calls that “I” had to make to “them", the roof finally had its 15 minute repair.
Over a month!

Advise:
Was there a benefited to have either Home Depot of Canada or Peak Installations involved including installation or Service? Absolutely not. They provided NO value to the whole process.
Was there any cost saving by going through Home Depot? Zero, none. They were not the cheapest.
Would I use Home Depot again? Not in this life time for any kind of work. They added meaningless delay and no means of complaint, as I tried. They simple passed me on to Peak who eventually “after 24 days” passed me on the sub contractor, who 9 days after that fixed the 15 minute problem.

Watch for a neighbour getting their roof done. Observe who and how the roof work is being done. Watch for their cleanliness, the tools they use, efficiencies and completion time. Speak to the home owner afterwards about the service and the process. Avoid the nonsense advertised by Home Depot their supposed Big Service name and helper in all this, because it’s all useless BS.

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Mike and June
, CA
Nov 12, 2018 11:18 am EST
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We are also having extreme difficulties with Home Depot regarding roof replacement. Would appreciate any recommendation regarding how to directly communicate with Home Depot managers instead of their so-called customer service department. Also, how do we post our problems and concerns in the most effective manner for the public to know about their unethical business behavior? Thank you. Mike and June Welsh, Stratford, Ontario.

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Li Robert
, US
Oct 26, 2016 7:02 pm EDT

I have same problem with Home Depot. Here is the story.
Our roof was replaced by The Home Depot, Ottawa, Ontario, Canada in Dec. 2012. In fact, it was contracted out to a third party through its partner – Peak Installations Inc. Here is a link from the previous manager on how the installation business was operated by Home Depot (https://ca.linkedin.com/in/paolo-hribar-ab090851)

Since the installer left, our nightmare began. Fifteen minutes later, we noticed there is air leaking from the Sky window. The noisy hears like hurricane whistle, very loud and noisy. However, the installers never came back due to the work is one time business for them. A few days later, the former peak installation manager Paolo sent a person coming over, who said he did not do this type of work; Several weeks later, Paolo sent a drywall worker, he said the could not do this type of work either. One month later, it was caulked from inside. However, we can still hear the wind blowing noisy during the heavy wind.

Another problem is that the damaged roof plywood was not replaced as we required in the contract because the installer did not care and they could receive same payment from HD without doing extra work.

Next, the water leaking problems happened one month later in Jan 2013. The leaking places include three area: a. ceiling area in the main bedroom on the back side of the house closing to the chimney; b. ceiling area in the 2nd room in the front side closing to the roof valley; c: front side wall area closing to the eave and window. Later, what we was told the leaking problems were caused by ICE-DAM, were not be related to roof installation.

However, during the summer time from 2013 to now, we found that the leaking problem in front side wall area under the eave closing to the window still exists. The answer what we got from The Home Depot was that the eaves trough was blocked, which caused WATER BACK flowing from the roof edge to the front side wall.

The eaves trough was replaced in Jul, 2014. We found that the leaking problem in front side wall area is not gone. This time what we got from The Home Depot it was due to the attic; there was no problem with the roof installation.

There is no ice-dam in the summer anymore. However, the wet front wall problem directly under the eave still happens after heavy long raining now. The Home Depot still insists there is no problem with the installation, it is due to the soffit blocking of attic. When we showed the wet picture to the current supervisor Ralph Cassin, he said he cannot see the difference between wet area and dry area.

The main problems what we experienced with HD are:
Every time we got different inspector or installer involved, because it does not have itself crew. So that we got different answer from different inspector or installer each time. During winter time, the inspector could tell us that it was frozen and snow covered now and he could not go to top, please call him later. In the spring or summer time, when we tried to call the same guy, you cannot reach at the same guy anymore because he left(eg. Ben XXX, Paolo XXX) or he was a thirty contractor for the one time work. During the raining time, they did not come immediately due to no staff. When they found a contractor to come over two or more days later, it is dried out. Maybe that's why the supervisor said he could not see the difference and he never saw the winter leaking problem before because he is a new replacement. He want to us wait another year until he himself see the winter leaking problems although we have a lot of pictures.

Do you want to know how he inspects the leaking problem?
The supervisor Ralph just pulled his head out of the open window. He never went to the roof top to have a look. Ralph, could you please explain how the wet wall is related to the Soffit Intake during the summer time?!

How frustrated we fell with doing business with the Home Depot! Why could not you come over during the raining time to have closely and carefully inspection?

Lots of picture or video will follow up!

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.