Home Depot
reviews and complaints

Hello, I have been a loyal home depot customer for over 10 years now. Home Deport advertised same day service for Water Heater installation before noon. Walked in the Home Deport Store at 11am (Hillsdale / San Jose, CA), worked with Erick (store Clerk) selected the water heater I need purchased. I was directed to speak with your 3rd party installation vendor. The vendor support person (Mark) basically informed me they will "not" be able provide same day service. My appointment was deferred to next day. This is simply not in line with the advertisement published by Home Depot. This is "false advertisement". Home Depot Management and the Shareholder ought to address this immediately. You don't want to lose you valued customer.

04/21/2017

my daughter and i have both been looking to purchase area rugs for our patios. There are 2 home depot locations in the schreveport/bossier area. My daughter found 2 rugs at the bossier location and sent me a picture on my cell phone of the product number and price. When i called the shreveport store, i was informed that the price was triple what the bossier store was, and because it was on clearance in bossier, they would not price match the item. The item # is [protected]. The price at the bossier city, la store was $59.03. The price at the shreveport store was $167! unbelievable that home depot does not price match between their own stores. I spoke with the assistant store manager in shreveport as well as a customer care specialist at corport - to no avail. No resolution to this. In february, i applied for a home depot credit card, which i received and was prepared to use today. Instead i cancelled my acct [protected]), cut up the card and have vowed to never shop at home depot again. Lowes is just down the road about 1/4 mile and i have never had issues there.

do not shop this store for special orders! we special ordered a front door, cost 3k with installation. the door was not what we ordered. when we went to the store the employee told us the door is shipped from jen-weld to the installer, that was a lie, the installer told us he picked up the door from home depot on liberia. the glass was wrong on the side light and the wood was the wrong color in places. now you would expect some sort of customer service when your special order is wrong wouldn't you? wrong! ms. oseo called two days after the debacle to say that they would expidte the door which means waiting another month, we must have different definitions of expidite since that was the same time period we waited for the door the first time. the only assurance we were offered about anyone checking to be sure the second attempt at the door is correct was for us to come to the store to inspect the door before it is sent out for installation in may. can you believe that? home depot will not inspect an expideted special order to be sure it is correct after the vendor shipped an incorrect door they are making that my responsibility. i am not their employee, i have already lost a day of leave for their first ### up and now they want me to inspect the door before they waste another day of my leave. save your friends and family from this store's incompetence. the only party that hasn't lost anything in this transaction is home depot and they are treating us with complete disdain. if you want customer service or quality assurance this is not the place to shop.

Long story short, I made two trips (1/2 hour drive) to the store to purchase a screen door and three phone calls, only to be treated badly by the so-called manager "Jesse", on my final attempt to order my door. I was quoted a price on my first visit to the store, which the price was also listed on the display. When I called the next day to order the door (had to get exact measurements), I was quoted a different price. I then returned to the store that night, and the employee working that day was unable to even pull the door up on the computer, that I was trying to order. He then left my information for the manager to return my call on Thursday, saying that he could order the door I wanted in a different series and that the manager would give me a discount for my hassle. I received no phone call on Thursday, called the store again, and they said he was not in. Jesse then calls me on Friday, and was very rude to me, and would not even listen to a word that I was saying, he just kept saying that he could not give me a discount on the door, which I did not once request. So I wasted an entire week, my first visit to the store was on Sunday, finally got my call back today, Friday, only to be treated rudely by your so-called manager. I will now give my business to Lowes, obviously you have a lot of employees that need better training to do their job! Very disappointed!

Good afternoon,

I have been a loyal home depot customer for over 30 years now. After being made aware of the military veteran's privilege, I was gratefully able to take advantage of the 10% discount on several occasions. However, on 11 apr 2017 while in the fort worth, tx store I was told my texas driver’s license indicating my veteran status, (For which I had to present my dd214), would no longer be acceptable proof of military service to my country.

Veterans without medical discharges or military retirement have never been issued an official dod veteran id card, *see insert below. The proof of military service home depot is now accepting are forms of id only available to the select few veterans with a medical discharge or military retirement.in other words, this policy change takes away home depot’s right to claim they appreciate the past service of veteran’s.

* veteran id card. This is where it gets a little tricky. There is no official dod issued military veteran id card. However, the va medical system may issue id cards for veterans who are in their system for service connected disability benefits and certain other situations.

· https://www.ebenefits.va.gov

· https://www.index.va.gov

4/9/2017
went to home depot to get a few things, first the grass seed, no one knew which would be the best, then went to get a spark plug, air filter, a couple 10w30 oil, out of the 3 parts they had 1.so then to the mail boxes, I need 3, , they had a black metal, a white metal, black plastic.3 different kinds wont work, together, everyone just give a damn about our needs.I go to the one in Greenville, S.C.but since this was for my mother that live in Greer we went to that one, next time she needs something its coming from Lowes.user ID :HLN [protected]...PASSWORD [protected]...THIS IS WHERE WE WENT, 1385 WADE HAMTON BLVD, GREER, S.C.29650

On the 03/30/17 my wife paid 480.60 on a washing machine and was told it would be delivered to my house that it had to be ordered even though there was a brand new one on the floor. If we bought 2 new hoses they would set it up. On the 04/05/17 we got a confirmation that it would be at our house between 12 and 4 o'clock on the 04/06/17. On that day at 4 30 we did not get it. I called the number that was gave to me for questions and they checked on it and was told they don't deliver to that zip even though home depot in eldorado ar said they do. I checked on they computer and it saied it was loaded on the truck and ready. I called home depot in eldorado and some how i now have to waite till 04/11/17 to get my machine. It would have been less trouble to have went some where else. I wont do or recommend this again. Unacceptable.

Home Depot called me for me to pick up my generator that they could not fix because they said they don't work on my brand gen which they should of told me before they sent it to Atlanta Georgia which that place was a joke.When I came down to the store to pick up my gen it had scratches all over it and they bent the frame on it. I couldn't believe the condition of my gen when I got it back.The gentleman working there said that he would try to fix what was bent and broke but there's nothing that he could do for the scratches.I am a person that takes care of my equipment because I work VERY HARD FOR MY MONEY so when I buy something I TAKE CARE of it because I worked hard to get the money to buy it and for Home Depot to present me my gen in the condition that they did it was like a slap in the face.Another thing, the place that they sent it to is full of crap, that's another story but I would recommend Home Depot to use another repair shop.I must say that today I will NEVER look at Home Depot the same.I wanna know what Home Depot is going to do for me on this situation. I'm in shock over how they treated my gen.

Case # [protected]
Cabinets were ordered back in December 2016 deliverd January 2017 and installed incomplete. Two mints latter glass for cabinets doors are in limbo. No one at the Punta gorda florid Home Depot happens to care. The design team sends us to a supervisor. Supervisor named Vickey never returns numerous calls to her made by my wife who is going Indian wanting to see her kitchen finally completed. Please help!

I work overseas. Before leaving on a 6 month tour, I made sure to pay my HD card. I walked to the store customer service dept and asked for the account balance so that I could pay in full. I paid the amount I was told.
Left the country. 6 months later I saw this collection of bills from them asking for payment. What shocked me the most is that the amount was a small amount plus 4-5 late fee charges of 35 dollars each! 175 dollars of late fees?
My wife went to the HD to ask them to correct their error. After arguing for a while she was told we were going to receive the bill that showed only their original charge that they had missed when I paid off account. SURPRISE! The next bill showed the amount in disputed PLUS 35 dollar late fee.
Now, the account is closed and they still treating me to continue collecting 35 dollars every month. Has any one have an experience like this? Is this legal?

Scam, scam, scam. I have religiously send in for the past 4 months the 11% rebate forms in and still have never received 1 rebate. I have called in and was promised they would send it after arguing with them for 2 hours. They tried every excuse not to pay me but lost every time.
Here is the funny part, I just did my taxes and spent $167, 000.00 with home depot last year alone. I am going on every scam alert, fraud page and more until this is resolved. Home depot is full of crap and never stands behind anything.

I ordered a Canary Flex online from HomeDepot.com on Feb. 16. Order no. W572515262. They said it shipped on Feb. 20. Every day they say it will be delivered the next day, but I'm tracking it online and it never moves. It seems to be stuck in CA. When I emailed their so-called customer service, they refused to help me. They just look at the website, which always claims it will be delivered the next day.

We purchased laminate as well as carpeting to complete a basement remodel. Both to be installed by a Home Depot contractor.
The laminate was installed first and when I got home from work I couldn't believe what I was looking at. Mind you we had the baseboard installed prior asking that contractor to leave space so the flooring would slide right under as we didn't want to use any quarter round.

When my husband got home his reaction was the same as mine, not at all happy so, he called the installer supervisor Scott and he agreed to come out to inspect the job a few days later.

What Scott said was the flooring needed to have a 3/16 up to a 3/8 gap for expansion. Ok, we both understood that but most of the gaps were up to 11/16. He also was not pleased with some of the areas but said they were within reason and quarter round would hide everything.

My husband asked him to quote us a price for that installation hoping we would receive a break in price given the finished product. We never heard from Scott again even after my husband leaving him several voicemails.

I am so disappointed this group is working under the Home Depot name and I'm sure this isn't how they would want their customers treated.

My husband and I, remodeling novices went out and purchased the quarter round and finished the job ourselves. Nothing close to a professional job but it's at least done.

I want Home Depot to see the work being done in their name. How would you feel if this was your home? Yes, it can all be fixed or covered over but why?

My credit card was fraudulently used by someone ordering from Home Depot on the Internet. Merchandise was sent to a person in another state. When I called my credit card company, they investigated the fraud and removed the charge from my bill. Home Depot put the charge back on my credit card even though I cancelled the card.
This is FRAUD and Home Depot is contributing to it.
Home Depot had an internal breach in the past by employees. And look what the company does! Terrible Company.

I purchased an Ariens single stage path pro -SS21E 21" 208cc/ Model# 938032 Snowblower which I picked up on 01/19/2017 at my local home depot store -#6928 in Ny 11433. Customer service was excellent there.
At home I opened my box and found that one of the wheels fell off because the two washers (a flat washer and a lock washer ) on the left axle was missing. The right side wheel is ok because those washers were on. Of course, ou see my problem. I can't roll my snow blower.. cannot use it. I understand that these things happen so I called Customer service at home depot .com. The gentleman I spoke to made me feel stupid, telling me that if he gave me a discount to procure the part, then thereafter, if I have a problem I can't make a claim to home depot. He promised to make an effort to get the part from the company but if that fails, then a credit will be given to procure the part and I can't get any help if I get further problems. I haven't even started the equipment yet. I spent over $500 and have been a frequent shopper at Home Depot and this totally upset me. I made this call today 01/20/2017 to1-[protected] at around 7:00pm and spoke to a male

After 2.5 months, three separate measurements, 7 trips to the store, and picking up and moving the materials in and out of my house 4 times, I now have to return the materials and cancel the service order for a refund. Even though the measurements (at 3 different times) indicated that installation of the Pergo (floating) laminate flooring was possible with some sub-floor preparation, the company which installs floors for Home Depot, American Carpet South (ACS), refused to install it, saying that it was not possible. ACS did remove a carpet in one of my rooms, but in the process, removed (and took without return) the transition from that room to my foyer, and tried to charge me for moving furniture in a separate room and removing almost 200 square feet of tiling, which they never did. I called the Home Depot Corporation HQs in Atlanta to complain about this all, but they simply referred me back to the Springfield, VA store, who could have cared less about my situation. Also, try calling the flooring department sometime; despite several attempts throughout the 2.5 months, I was never able to get through to anyone, even after waiting 15 minutes or more Please do NOT consider Home Depot for installation of floors; you will be better served by going elsewhere, even if it costs you much more.

I purchased a Home Accents Holiday 7.5' Sierra Nevada Christmas Tree (Dual LED) in November 2016. It served its purpose and was a beautiful tree for the holiday. Upon taking the tree down today, two of the smaller branches fell off onto the ground. I feel that this tree was defective, as the branch wasn't being pulled or forced in any particular direction; I was just removing the ornaments. The box (and online information) says it has a 3-year limited warranty; however, there is no information as to who to call to get this warranty. I would like my tree replaced, as I do like the tree & would like to have it again for next year. So, I called the Home Depot I purchased it at & I was told that they have no phone number for the manufacturer and that I would have to bring the tree in for a full refund. Then, I'd have to purchase another tree next year before Christmas. I am not happy with this result. I would still like my tree REPLACED, not refunded by Home Depot. The 3-yr warranty should be upheld by someone & I would like to know who. I purchased this tree at a fair price, and if I purchase another one next year, it may cost more than what I paid for this one. If Home Depot can't find this manufacturer and get my warranty, then they shouldn't be dealing with that company. Very disappointed in the answer I got from Home Depot.

Home Depot in Inverness contracts through Romanoff Renovations. Carpet was due to be installed this morning. They sent out someone that was down in his back and in obvious pain. He said he would not be able to do the seams. Call Romanoff and they have no one else to send today. So here I am with crap everywhere and Christmas is in 2 days. I called my Home Depot to complain and they said they would call me back. That was an hour ago. I paid over $3000 and am complete dissatisfied! Get reliable contractors!

I went to the Camarillo Home Depot last weekend to buy a large rolling toolbox for a Christmas present. After talking to the salesman, we went to order it online, with delivery. They upcharged to get it here before Xmas, and when it got here, it was the wrong toolbox, it was missing parts, etc. Tried calling customer service, wanted me to return it (wouldn't make the Xmas deadline), then they wanted me to drive to Oxnard (30 minutes) to pick up SOME of the parts, they would mail the bolts. I didn't like this, so I suggested they waive the delivery fee (wrong product, couldn't get the right one here on time) I would buy the hardware and liners, which I did...approx. $50. They declined, more calls, maybe a partial refund... so, I paid $70 to get the wrong item, had to pay $50 to put it together, and Home Depot feels this is acceptable. By the way, it was $100-150 lower 2 weeks before, so they are NOT losing any money, just regular customers. I will also file a complaint w/the BBB.

I went in to purchase the carpet with the free 72-hour/seven day installation promotion at the Manteca Store When I took my sample up to the clerk to order it, she said it was they were behind, and it would not be installed for four to five weeks. I decided to wait on purchase at that time, hoping to find a sooner installation date at other Home Depot locations. I therefore called other Home Depots in the area, looking for a sooner installation. They had the same answers. I went back to the Home Depot in Manteca to see if they had possibly hired additional help to cover the installations. They had not and at that time had a sign posted stating there would be a delay in installation. Four to five weeks is a huge delay, when you are expecting to go in there and buy carpet to be installed within a week. I am really disappointed that a store of this size cannot honor their promotions, whether they have to hire more employees or not, or offer up any other solutions.