Menu
Home Depot Customer Service Phone, Email, Contacts

Home Depot
reviews & complaints

www.homedepot.com
www.homedepot.com

Learn how the rating is calculated

1.4 2402 Reviews

Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Home Depot has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Home Depot. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Home Depot reviews & complaints 2402

Filter reviews by rating
5
2 reviews
4
0 review
3
0 review
2
3 reviews
1
14 reviews
Sort by:

Newest Home Depot reviews & complaints

ComplaintsBoard
C
4:21 pm EDT

Home Depot customer courteous/lack of

On tues. June 6 2017 iwent to the home depot in new rochelle ny. While driving in the parking lot I was being blocked by a nursery worker (Contracted by home depot) she was taking pictures or a video outside the building where they display plants and vegatables to sell I waited a few seconds, she knew I was there but showed total disregard I was driving and looking to find a parking spot. I tooted the horn, she didnt even look my way. I waited a few seconds more an tooted the horn again. After that she wasnt moving. I waited and drove around her still standing (in the middle of the driving lane) when I pulled up to her she yells im working! I said thats great im driving. When I got out of the car, she starts yelling, "you called me a [censor]" "you said go back to your country" I said I want to see your manager. Ive never said such a thing. The manager on duty took my name and number. I told him this person is a contractor, but, she represents home depot. And I called corporate. They told me that I nothing to worry about, and that I was not on trouble. I couldnt believe it.

Read full review of Home Depot
Hide full review
ComplaintsBoard
D
10:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot the store couldn't find item we bought for pick up later

My name is Colin.
Last week we came to Home Depot store (Capitol expressway, San Jose, California). We ordered and we paid for an item.
Today we came to pick it up and the employee said that the stores accidentally sold it to someone else already.
I wonder how is that even possible. They did tell us that they would bring it to the pick up area and put a sticker on it and waited for us. Now it's gone.
My guess is that the stores didn't do things I mentioned above.
No. I don't want a refund. I want an answer from Home Depot about this issue

Read full review of Home Depot
Hide full review
ComplaintsBoard
M
1:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot return

I bought a paint spray machine from home depot brampton store at 12pm today. And the paint doesn't come out from spray tip. I went back to store. The store manager said i finished my work and trying to return it for free use. It is 2:30pm now. What is the joke i use two and half hour to leave store and do my work and come back to store deal with both return staff and manager. No more homedepot for my shopping.

Read full review of Home Depot
Hide full review
ComplaintsBoard
C
1:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot koehler toilet that was suppose to be in stock

I went to a Home Dpot in West Seneca NY. Viewed on my cell phone that there was to be four units of a product in stock(Kohler toilet). An associate who was very helpful confirmed the product was in stock, but could not find it. The associate and I called another area HD, confirmed that they had the products. The associate in front of me, told the other associate
To deliver the products to the customer service desk and I would pick them up. Went to the other HD, and was told the products were on the delivery truck, but they, too could not find the toilets. The general manager was "sorry" for the inconvenience, but again could not find the product. Very sad that a international chain can't get there computers updated for there employees and the consumer. Well off to Loews, I go, thanks Home Depot.

Read full review of Home Depot and 1 comment
Hide full review
1 comment
Add a comment
P
P
phillip horace
, US
Jun 30, 2017 10:45 pm EDT

Dishonnet. I was entering the Home Depot on Elmont Long Island 2 weeks ago to purshase a cedar fence when I met one of the workers changing the price of that fence. He increased the price and did not even put the new price. I explained the situation with the store manager who ignored me. This week Home Depot has the same fence at a special discount which happen to be the price I saw before. I realized the company is not faithful to its consumers. It is a fraud and dishonnet company

ComplaintsBoard
D
9:29 am EDT

Home Depot lack of customer service

On Sunday May 28th I asked my 24 year daughter to stop at the Home Depot in Dahlonega, GA to pick up 4 bags of play sand. She purchased the sand at the building supply department and asked a associate standing in the area name Zonk to help load the 50lb bags of sand in her trunk. The associate told her that he doesn't do that and she would need to find another associate. My daughter then found another Home Deport employee to assist her in loading these Heavy sand bags and he also told her she will need to find someone else for this request.
My daughter who recently injured her knee proceeded to load these 50 lb sand bags herself.
This is totally a lack of customer service and respect for a young woman needing assistance from 2 of your male No customer associates. Why couldn't these employee's assist your customer and if they were not capable of picking up a sand bag why didn't they get someone who could?

Read full review of Home Depot and 1 comment
Hide full review
1 comment
Add a comment
K
K
Kunni Lingus
, US
Jun 17, 2017 12:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Why do you allow your daughter with injured knee to buy sandbags? You should go with her and do the loading part. Employees at Home Depot have their own responsibilities and are severely underpaid, do you think they are motivated to help? Just use your common sense.

ComplaintsBoard
C
8:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot buying a carpet with wrong price advertisements

We purchased a carpet with $1.69 sqf price that was printed in the tag and when we paid they charged the price of $2.14 sqf.
We noticed the price the next day that we look at the reciepe and we look at the price again and it was $2.14. If the price was increase why the tag still say $1.69 when we bought it. If we wouldn't know that we could choice other kind of carpet in our buget. I feel deceive by the price. Not happy.

Read full review of Home Depot
View 0 more photos
Hide full review
ComplaintsBoard
B
2:38 pm EDT

Home Depot lack of care of outdoor plants

I am appalled at the lack of care (watering of plants) at the Oneonta ny store. Many many perennials literally dying from lack of water. Expensive rose trees and climbing roses literally wilted and flowers all dead and dropping. It pains me to see how unimportant these once beautiful plants are to these associates who run around totally ignoring these wonderul plants. Please investigate these behaviors . Home Depot, if nothing else, is losing many hundreds of dollars from sheer neglect.

Read full review of Home Depot
Hide full review
ComplaintsBoard
P
6:20 pm EDT

Home Depot security at home depot lost my property

Our lost Kitten was found by the security Gaurd working at the Home Depot at the Chula Vista .ca. location and then taken to her home where she claims lost it that evening. We were called by home depot informing us to pick up the kitten then When we went for the kitten the kitten we were told that the kitten was lost at the Home of the security Gaurd. They told us that it it was too bad and tough luck. This is a $250.00 purebred Siamese kitten. Once the Home Depot decided to take our cat home and then loses it is thier responsibility to make sure it gets back to us. We feel the security gaurd kept the cat because she told an other employe that she was going to take her to the vet. And when she called us about the cat she wrote "Are you going to pick up the cat or not" she doesn't have the right to keep the cat because we didn't respond right away also why would she say she's going to take our cat to the vet because it looked sick unless she wanted to keep it. Home Depot is responsible for taking our kitten home then losing it. Why would she leave a sick kitten outside in a box anyway?

Read full review of Home Depot and 6 comments
Update by Paul Jimenez
May 29, 2017 3:49 am EDT

Anna Securitas didn't hire you to take it apon yourself to take a cat that wasn't even yours. and You tried to use animal cruelty to justify taking my cat. I have vet exam papers and prescriptions made out to my cat. I also have a retired police agent and his wife who sold me the cat whos going to testify in small claims court for me when we serve you. Anna were going to take you to court. So if your reading this be prepared to make your case because we're doing this soon.

Update by Paul Jimenez
May 27, 2017 12:03 am EDT

The comment made by Paul Jimenez that starts off "well more to the story" it was not made by me. I am the original person who commented.
This is more then likely the work of the security guard who took the kitten.
Look at the content. Would I be stupid enough to say that the Humane society has evidence against me if that was true?
As far as the second comment that "Neetdude" made about me abusing the cat, I made it a point to revile that I paid $250.00 for the cat because my girlfriend can take care of animals especially cats and how important it is to us.
She had the cat with her because she doesn't leave it alone in the house. Her losing it resulted from the cat being scared when they were loading wood on top of her SUV.
I have a important Question for you.. How do you know she lied to us when she told us the kitten was lost?
How do you know her suspicions were correct when she took it to the Vet?
? Do you know this person and are you saying that she kept the cat for herself?
This shows that the cat was stolen and that she kept it for herself.
The kitten was well taken care of by us and taken to the Vet when we first got her and the only thing was that it was prescribed eye drops for a easy to cure eye problem from our vet.
You cant take a persons pet away from them and make a judgment call like that. this woman stole our cat and no matter what her excuse she has for keeping it is outright stealing.
There's no abuse on our part just love and care for our cat.
If anyone from Home Depot is reading this, the above statements speak for themselves and confirm that these are fake comments to discredit us. maybe you should look into this matter and take a second look at who you hired to watch after your merchandise and your customers.

Hide full review
6 comments
Add a comment
C
C
Chula Vista Home Depot
, US
Jun 01, 2017 2:46 pm EDT

Paul

Where have I claimed animal cruelty to justify taking the cat. You are just making things up. Not once I even suggest that you abused your kitten, nor did I suggest neglect. I don't have the kitten it took off. and I would appreciate it if you did not go online and spread lies about me.

C
C
Chula Vista Home Depot
, US
Jun 01, 2017 2:40 pm EDT

Look I told you before I don't have your kitten, it ran off. The reason that I took it to the vet was because it looked sick and you did not pick it up right away. Right now you are taking this viral and defaming my character, and if you don't stop I will take you to court. We are not responsible for your kitten. Also it took you a while to contact us and you pick up the kitten. The only reason that I took it to the vet was because it appeared sick. Now please stop defaming my character. I have contacted a lawyer for this defamation of character. i am sorry that you lost your kitten, but I no longer have it. I would never steal someone's pet.

P
P
PauI Jimenez
, US
May 24, 2017 7:10 pm EDT

Well more to this story, she took the cat to the vet and we are not allowed to get the cat back, because they say we are abusing and abandoning the cat, this does not matter it is just a cat, and well we did pay for it, we baid $250 for it and we should get the money we paid for the cat or she should return the cat. She told me that if I tried to contact her to get the cat back she would contact the humane society because there is evidence of abuse and neglect.

P
Author of the review
P
Paul Jimenez
, US
May 27, 2017 12:07 am EDT
Replying to comment of

The comment made by Paul Jimenez that starts off "well more to the story" it was not made by me. I am the original person who commented.
This is more then likely the work of the security guard who took the kitten.
Look at the content. Would I be stupid enough to say that the Humane society has evidence against me if that was true?
As far as the second comment that "Neetdude" made about me abusing the cat, I made it a point to revile that I paid $250.00 for the cat because my girlfriend can take care of animals especially cats and how important it is to us.
She had the cat with her because she doesn't leave it alone in the house. Her losing it resulted from the cat being scared when they were loading wood on top of her SUV.
I have a important Question for you.. How do you know she lied to us when she told us the kitten was lost?
How do you know her suspicions were correct when she took it to the Vet?
? Do you know this person and are you saying that she kept the cat for herself?
This shows that the cat was stolen and that she kept it for herself.
The kitten was well taken care of by us and taken to the Vet when we first got her and the only thing was that it was prescribed eye drops for a easy to cure eye problem from our vet.
You cant take a persons pet away from them and make a judgment call like that. this woman stole our cat and no matter what her excuse she has for keeping it is outright stealing.
There's no abuse on our part just love and care for our cat.
If anyone from Home Depot is reading this, the above statements speak for themselves and confirm that these are fake comments to discredit us. maybe you should look into this matter and take a second look at who you hired to watch after your merchandise and your customers.

C
C
Chula Vista Home Depot
, US
Jun 01, 2017 2:44 pm EDT

Now stop blaming me for posting that comment. I never posted anything in your name and posting my full name on a website without proof can get you sued for libel. I told you that I do not have your kitten. I never stated that you did not take care of your kitten. I just took it to the vet because It appeared sick and you did not come and pick it up right away. Now stop spreading false rumors about me or I will take you to court and sue for libel and defamation of character.

ComplaintsBoard
K
9:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot voided transactions not processing timely manner

I rented a tool from Manchester, NH Home Depot Tool Rental area. As soon as I returned home, I quickly realized it would not start. I called the clerk immediately who disparingly informed me that it likely had a "flooded compartment". I informed him that I had limited time to get the job done and would bring it back immediately for a refund of the $50 rental charge and $100 deposit. Upon bringing it back and waiting a long time to be helped, the person called a manager who didn't even look at me, no one greeted me, or even had any kind of conversation - all between the staff like no one existed. "Karen" processed a "void" and handed me a receipt that indicated $150 void. Next business day, no return of the voided funds to my bank. Same thing following day, then the next. I called the store and they laughed and said "this never happens" then another staff member laughed and said "oh, this sometimes happens, we don't know why and it may take awhile". I also called my bank who informed me that nothing had been submitted from HD. Once they did receive it, they could open a complaint and get any overdraft charges returned to me. At this point, I've opened a complaint to the NH Attorney General, as I heard that in this same store, someone was arrested yesterday for making a stink about not getting their money back. This is flat out wrong. If it was a refund, even THAT would already be in the bank. Someone is floating these voids. Bad business practice, bad customer service, and bad on a moral level also. If it's antiquated systems, they need to fix them.

Read full review of Home Depot
Hide full review
ComplaintsBoard
R
9:57 am EDT

Home Depot carpet install

Carpet install not finished, no one calls back. 2 weeks they still don't have the stairs done. I called home office in Atlanta...closed on Saturday. When I call flooring I get hung up on, 3rd time. Remnants taken from job site. Trying to sell a spec. house.

I use to work for Home Depot, customers first, not at the lansing store. Heads need to roll.

Read full review of Home Depot
Hide full review
ComplaintsBoard
H
8:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot rebates

I also tried this scam. I went into Home Depot on May 14th the first day of the Menards 11% rebate and asked if they were honoring it. She said yes and gave me a paper with a website to go to redeem my rebate. We purchased a 400.00 mower. I went to the rebate page and there was no current rebate form only old ones. I then called and I was told they were uploading it to wait a few hours. 10 hours later I tried again my date was invalid. I called the rebate center to be told they started their rebate on the 15th even though Mendards started it on the 14th, So sorry was all I got. I called customer care and the store manager and both told me to return the mower and repurchase it. That was the only way. I live 30 minutes from a home depot. I will return it but I will not repurchase it and I have used it. I will also be cutting up my home depot credit card in front of the manager. This company has a lot to learn about how to treat customers. they should just send the rebate without me having to go back into the store.

Read full review of Home Depot
Hide full review
ComplaintsBoard
E
8:45 am EDT

Home Depot home depot carpet purchase and installation

I purchased a carpet for a home I purchased back in February, 2017. At the time of the purchase, Home Depot was running a special with free carpet installation. Also, Home Depot told me that the scheduled installation date could take up to 6 weeks after carpet arrives at the store. The installation was scheduled for early April, 2017, but on the installation date, the carpet installer inspected the new carpet and found a dark streak running almost the entire length of the carpet. So, Home Depot had to reorder the carpet. Neither Home Deport nor the carpet installer ever inspected the new carpet when it first arrived! If they had done so, they would have save the customer some time in waiting for the installation. But no, they waited until the very day of the installation, which was about 6 weeks after purchase, to find that the carpet was defective! When the replacement carpet arrived at Home Depot, which was a week later after the defect was detected, neither Home Depot nor the carpet installer would install the carpet right away. I have called Home Depot and the carpet installer and pleaded with them to have the carpet installed as soon as possible, but to no avail. I already paid for my carpet back in February and have been waiting patiently since February to move furnitures into the carpeted area. In the meantime, I really can't move into my home. Again, I had to wait another 6 weeks or more in order to have my new carpet install. Its now May, 2017, and I've just heard from Home Depot carpet installers that I've been scheduled for carpet installation for June 9, 2017. This is unacceptable! I will not let Home Depot get away with this! I will let as many people know about the terrible service that Home Depot gives once they have your money. I have not received any apologies or offers of compensation for this horrendous delay. Home Deport customer service is really, really terrible!

Read full review of Home Depot
Hide full review
ComplaintsBoard
M
12:10 pm EDT

Home Depot stove

So I ordered a stainless steel stove by GE and when I was able to open it(just moved in to our new home and wanted every thing matching as I pointed out several times to the service rep. Come to find out it is not stain less steal it is gray painted and also it has in the inside of the door rust already I called and tried to get in touch with a store manager yet no where to be found and when I talked with that dept. Kelly she told me to bring it in and so I rented a haul to bring it in as I brought it in as careful as can be so not to damage the stove the rep. Bang it to put it in the cart and told them careful also they told me it was a special delivery which I was never aware all I was told in 2 to 3 weeks it would be delivered I was not able to return it the manager Dorren said he could not help me never to check was this the product in a error just said call the manufacture GE and they would help yet the GE manufacture sent me back with Home Depot so they have had me back and forth in the mean time my stove sits in my new home and has not been placed in cause it does not match the other appliances I purchased from home depot that are stainless steel I am very unhappy because no one gave us the great customer service we deserve as the good customer thru out the years and all the money we have spent and continue to do so, our new home I have spent more 5, 000 we just purchased in 4/2/2017 when we went to buy paint and appliances from home depot. Over the years I have made it a point to use home depot for all my household needs and up grading . You would think I could just get a little bit more help with my issue all I want it for my appliances match not a happy customer

Read full review of Home Depot
Hide full review
ComplaintsBoard
A
6:54 pm EDT

Home Depot customer service and pro service

I just left the home Depot store 4112, I just experienced the worst and most disrespectful service I've ever had at this store, I went to buy 120 cinder blocks, 10, 4feet rebars, 20 bags of ready mix cement, two shovels and an hand ax, all I wanted was to pay and have it delivered, first I went to the pro shop were I have my account, rep Chris was disrespectful and after cursing at me walked away just cause we wanted to have the items delivered, I the went to Customers sevice desk, were I waited over an hour to then be told no management was available and to go back to pro shop to place my order, the guy then brushed me off and called an other customer and tried to attend them, I ask to speak to a manager and told if I didn't like it to leave but he was not calling anyone, , never once I've I ever had or seen such disrespectful people in my life, I've been shopping at that same store for the past 5 years, and this will be my last time..that is no way to treat a long-term customer. ..

Read full review of Home Depot
View 0 more photos
Hide full review
ComplaintsBoard
T
7:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot denial of veteran discount

Today (5/5/17) I made an on phone purchase in your Rochester NH store. I requested the veteran discount and was informed that you (Home Depot) only accepted certain military ID.
The Commonwealth Of Mass offers veterans to have a veteran stamp on their MA drivers license after presenting a valid DD-214 to the MA registry.
It is very concerning to me that Home Depot does not recognize veterans by confirmed means when your competitor (Lowe's) does.
I will start bringing my business their way since they seem to appreciate the veteran service and commitment.
Wayne Thompson @ [protected]@yahoo.com

Read full review of Home Depot
Hide full review
ComplaintsBoard
J
10:25 am EDT

Home Depot tuff shed order # 1109102

Bought shed from home depot store # 2758 on 3/1/17 missing parts / two door closer's stops display showed these are included. did not have"for display only" stickers on them as tuff shed claimed. several calls with no satisfaction. home depot rep. bill apel [protected] no help just gave me tuff shed's # and was told by steve, tuff shed rep. they do not sell those but could install them for an additional price. the display shed door had hinges, handle & locks. pamphlet had no upgrades on these dsoor closer's. I did not get what I was shown. I do not need them installed just provided. I sent pictures and have filed a claim, no response. the upgrades I ordered was one additional door, pt floor & roof vents. these door closer's I believe are part of the door function and they keep the door from blowing shut on me. it also closes the door tight. please help resolve this. home depot sells these door closer's. (see last photo) what makes this worse I brought this to tuff sheds attention and the display still has no display stickers on the closer's. this should have been a simple fix for 125.00 dollars. john martin [protected]

Read full review of Home Depot
View 0 more photos
Update by Jon Joseph Martin
May 05, 2017 12:17 pm EDT

Issue resolved. Thank you

Hide full review
ComplaintsBoard
L
9:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot order cancellation

I placed an order online W595924023 today. One reason I purchased the mower I did was because it was suppose to be available for pick up today. The other reason it's replacing the mower I purchased from you 04/28/2017 and it was the best. Instead of getting an email to pick up I got an email stating the order was canceled and my money will be refunded in 3-5 days. I called the 800 number. They said Columbus has 4, but I would have to wait for refund. He transferred me the store and they told me nothing can be done. At this point I realize that since the money has already been refunded that not much can be done about that, but I think something could have been done. For instance order the product and keep the invoice open or transfer a mower from Columbus. I don't feel like customer service even tried. I hope they really didn't have in stock and they didn't just not want to check in the order. Maybe there's nothing I can do and it's just to bad for me, but this sucks. Anyway the web site said the price of $1099 ends 4/30/2017 it then goes back to $1199. Can I at least get the mower at that price since there is no way the money will be refunded by then?
Unhappy Customer.

Read full review of Home Depot
Hide full review
ComplaintsBoard
G
8:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot customer service representative janet thompson

I was shopping for low cost cabinets at the Goleta store. I approached Janet Thompson, a customer service representative sitting at a desk in the custom cabinet department. She was leafing through a catalog when I approached her. I asked, "which of your cabinets are the least expensive". Ms. Thompson rolled her eyes and said, I dunno know". I repeated my question, innocently assuming I hadn't been understood. Ms. Thompson gave me a condescending sneer pointed behind her head, and said, "look online or on aisle 37". She then looked triumphantly down at her catalog. Ms. Thompson had no intention of helping me. She could have asked, what kind of cabinet I wanted, where I planned to install the cabinet, she could have mentioned that Home Depot offers a planing service that comes to you home to help you, or any number of other questions including my name or saying something like hi, my name is Janet Thompson. I turned in the direction that she waived and headed toward aisle 37. I was livid, to the point of rage tears. I told my husband what had happened, and said I wanted to report it to management. I walked back to her desk, and politely asked if she had a card. She looked bewildered, and handed me her card. I spoke with the manager, who apologized.

Read full review of Home Depot and 1 comment
Hide full review
1 comment
Add a comment
B
B
BillyB728
, US
May 11, 2017 2:20 pm EDT

I recently ordered counters from Janet at Home Depot in Goleta. My wife and I spent 2 years checking back in and getting numbers from her while our home renovation dragged on. She was always really friendly and patient, never like, "oh these guys again." She was very organized and always remembered who we were.

That Home Depot is always crazy busy, so I could see how someone could get frustrated (I have become impatient with the customer service desk in the front before). My experience with Janet has always been very positive.

ComplaintsBoard
U
2:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot water heater purchase/installation

Hello, I have been a loyal home depot customer for over 10 years now. Home Deport advertised same day service for Water Heater installation before noon. Walked in the Home Deport Store at 11am (Hillsdale / San Jose, CA), worked with Erick (store Clerk) selected the water heater I need purchased. I was directed to speak with your 3rd party installation vendor. The vendor support person (Mark) basically informed me they will "not" be able provide same day service. My appointment was deferred to next day. This is simply not in line with the advertisement published by Home Depot. This is "false advertisement". Home Depot Management and the Shareholder ought to address this immediately. You don't want to lose you valued customer.

Read full review of Home Depot
Hide full review
ComplaintsBoard
V
10:21 am EDT

Home Depot price match between 2 stores

04/21/2017

my daughter and i have both been looking to purchase area rugs for our patios. There are 2 home depot locations in the schreveport/bossier area. My daughter found 2 rugs at the bossier location and sent me a picture on my cell phone of the product number and price. When i called the shreveport store, i was informed that the price was triple what the bossier store was, and because it was on clearance in bossier, they would not price match the item. The item # is [protected]. The price at the bossier city, la store was $59.03. The price at the shreveport store was $167! unbelievable that home depot does not price match between their own stores. I spoke with the assistant store manager in shreveport as well as a customer care specialist at corport - to no avail. No resolution to this. In february, i applied for a home depot credit card, which i received and was prepared to use today. Instead i cancelled my acct [protected]), cut up the card and have vowed to never shop at home depot again. Lowes is just down the road about 1/4 mile and i have never had issues there.

Read full review of Home Depot
View 0 more photos
Update by Vicki Clark
Apr 21, 2017 10:23 am EDT

My daughter and i have both been looking to purchase area rugs for our patios. There are 2 home depot locations in the schreveport/bossier area. My daughter found 2 rugs at the bossier location and sent me a picture on my cell phone of the product number and price. When i called the shreveport store, i was informed that the price was triple what the bossier store was, and because it was on clearance in bossier, they would not price match the item. The item # is [protected]. The price at the bossier city, la store was $59.03. The price at the shreveport store was $167! unbelievable that home depot does not price match between their own stores. I spoke with the assistant store manager in shreveport as well as a customer care specialist at corport - to no avail. No resolution to this. In february, i applied for a home depot credit card, which i received and was prepared to use today. Instead i cancelled my acct [protected]), cut up the card and have vowed to never shop at home depot again. Lowes is just down the road about 1/4 mile and i have never had issues there.

Hide full review

Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Home Depot contacts

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Home Depot?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Home Depot Customer Service. Initial Home Depot complaints should be directed to their team directly. You can find contact details for Home Depot above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.