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4.2 11299 Reviews

Home Depot Complaints Summary

231 Resolved
2153 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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7:14 pm EST

Home Depot associate

Made a complaint about front end supervisor, christy Calloway, throwing a basket on the floor at my husband and myself after being asked to give his military discount. Was reported to store manager, Elena horn. Nothing has been resolved and like all other complaints about this person it gets swept under the rug. Don't shop at Home Depot in Trussville al unless you want rude service and nothing being done about it. Christy needs to be fired along with Elena! Hope everyone starts shopping at Lowe's...it's just around the corner!

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Shaun R.
, US
Nov 16, 2017 12:31 am EST

What was the discount on? I know military discounts are only available with certain products. If you're willing, I'd be interested to hear the details.

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pobarjenkins
Minneapolis, US
Nov 15, 2017 9:19 pm EST
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It sounds like you may know these individuals on a more personal level than as a customer only. Most likely all that could be done regarding the basket situation would be a verbal warning. If you have had more negative experiences as a customer only, then you may want to consider escalating your complaint and contacting their corporate customer service.

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5:54 pm EST
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Home Depot home depot associate training and mismanagement

Hi, I am Robert Baker, I was an associate ([protected]) at Home Depot Store 0508 Conroe Texas, for the past two months. I am a retired Air Force Senior NCO. I selected to work at Home Depot because I honestly fealt I would enjoy working with customers and helping them plan for their DIY projects or ensure they had a great shopping experience. I am highly upset with the way Home Depot Trains their associates (Mostly CBT), mis-manages their employees (poor planning and scheduling of employees) and poor allocation of resources (people) to the departments that need them. (I could no longer tolerate their management practices and quit this evening). Here are my complaints.

1. I never had access to my work schedule from day one. There was an issue with my profile. I submitted a ticket to IT. Was escalated to Level 3. Never resolved. HR at Conroe seemed to be overworked and not able to perform all her duties.
2. I was told I would get paid for the 4 hrs initial training at hire event. Never got paid. Told HR several times, never resolved.
3. Worked in flooring Dept on 2d shift, other employees that worked 2d shift had two months or less with Home Depot, absolutely no hand son training. This resulted in Customers becoming dissatisfied when trying to make special orders. Lost several customers to our competitors.
4. Although worked in flooring, pulled several times to bring shopping carts in from parking lot and loading vehicles because no lot attendants were scheduled. Occurs frequently, poor management of allocated resources.
5. Pulled several times to help customers in appliances because appliances only had one associate on duty, and that associate only had one day of training. Lost a customer to Lowes because of this.
6. I didn't mind helping as many customers as I could wherever and whenever. The biggest issue is not receiving enough training within our own department to satisfy customers needs, then being asked to help in another department where we have no training at all. Customers could see this and many left un happy saying they would return on days where more experienced people worked.
7. This store needs some major training in Management from the Top Down, and they need to improve their on hands training. New employees should not be left alone to fend for themselves and self teach. Leads to poor customer service.

Assistant Manager (Kenny) said tonight I was just complaining, took non of my issues seriously.

VR Rob Baker

[protected]

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8:29 am EST
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Home Depot star fruit tree died

Six months ago I bought a Star fruit tree at the Marathon Florida Home Depot and was told it had it had a 1 year guarantee. I took it back and they told me they wouldn't give me a new one(might have something to do with Irma). Just wondering what you policy was?
On October 22, 2017 I went to the return desk with my receipt for the Star fruit tree and they said I had to have the actual dead tree. The next day I pulled it up and brought it in and they told me because of hurricane Irma they were NOT honoring the one year guarantee policy, so I left in in their trash.

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4:14 pm EST

Home Depot order never received

ordered string trimmer from home depot.com on oct.28th. est delivery dates were between nov. 3-nov. 8. on the 10th i called my local store and was told they were on the phone with someone who could fill the order and ship it to be received within 3 days. he wanted me to give him my credit card again or call the 1-800# so i called and got a woman who said she would research the prob. and send me an e-mail. i got an e-mail saying they were researching the prob. but no other e-mail. 3 days pass no word. i call again and am told they are researching it again. at this point i want to cancel my order due to your ineptness. they say they cannot cancel the order until it ships... huh? so now the girl at my local home depot is now working on it again. no one has any answers. and this is the first and last time i have ordered from homedepot.com and i will let everyone i know about my problems with this order.

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9:07 am EST
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Home Depot credit card [protected] false representation from rep

I signed up for a Home Depot credit because we are installing a kitchen. We were told that we would not have to pay until the work was started. The work will not be starting until Dec. I just got a bill for the total amount.
The Home Depot rep gave us erroneous, false info in order for me to sign up for a credit card which is in the least misleading and totally unethical! I am fully disappointed in this practice of trying to get people to sign up for credit cards! Please fix this.
Please respond to: [protected]@comcast.net

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6:56 am EST
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Home Depot front door installation

We have ordered and installed door. Unfortunately the door was installed with seal plugs on outside side of the door (window inside out) and bottom metal plate didn't match the hinges. We have ordered bronze on both and got hinges in bronze but bottom platen silver. When I pointed it our to the installer he just said he is just installer and it's not his fault. Why wouldn't you just point it out to us then ? Who want defective product installed?

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6:06 am EST
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Home Depot flooring installation which is now getting damaged

I have done the flooring installation through Home Depot which in turn gave the contract to a 3rd party installer and after the installation all the transitions came are getting bad or they are coming off he floor and one of the transition recently is now into 2 pieces. I have sent several emails to get these things fixed and every other week there is a problem. Ow they have stopped responding and I am not getting any help. I have 3 daughters in my house and who are always running I don't want them to get hurt. I have been reaching Diane in Old Bridge NJ Home Depot and she is not helping us anymore. I called the installer and they said they don't have any appointments available till next month. I cannot keep waiting for this that long. And also the installation company has people which don't even speak English. I mean come on how am I suppose to communicate with you.

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10:48 am EST
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Home Depot ryobi flyer dated 11/2/17 - 1/24/18

Went to purchase the ryobi 18v hammer drill for $149 as advertised, flyer states choose from these tools and more total value up to $119. Associate helped me find the 18v airstrike 18ga brad nailer i was looking for which came up to $99 and I was told this is not included in the deal at the register. This ad is extremely misleading and the customer service associates at the register had no idea which tools were included in the ad, as the associate who helped me find the nailer told me it would be free as it was included in the deal. When your ad says choose from these tools and MORE, this is very misleading and will most likely make me take my business elsewhere.

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9:00 pm EST
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Home Depot I am complaint about delivery service and installation service

The delivery service and installation service are too slow. It has been three weeks we have not received ANY toilets. when I bought toilets, staff told us that it just only took several days. But after three weeks, they just called me and said to delivery last Friday. I took one day off to wait, but in the evening. I was told that they were unable to come. Installation staff had to book another appointment for delay delivery. And then They told us they would come today. But the most rediculous thing happened, they went to wrong place! I believe they know my address. It is too stupid mistake. And then, we are told that they will come tomorrow and installation has to entend to next Tuesday. Until now, we have not received toilets.

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5:08 pm EST

Home Depot defective lock of sliding door

I did this on this site before. No one called me. I called the person who is supposedly in charge. He responds with good words and forget about it soon after. I went to the East hannover store where I bought the doors and talked to a deputy manager . he promised to get back to me in a couple of days. A lady then called after that. She gave me a choice of Saturday Nov 11 or Monday, Nov 13. She told me to be at home at 4:00 pm which I did. No one came to fix the problem, no one called.

My issue is not expensive but it is either defective product or problem with installation.

All this happened from October to November 2017.

My conclusion - Home Depot does not care and their is no accountability. Thank God the legal system cares.

Yacob Zewoldi
[protected]. Please don't call me to make another empty promise.

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1:49 pm EST
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Home Depot sebring nightmare experience home depot

I have purchased flooring for close to 2 k. The sales rep guaranteed the merchandise is in stock and ready for a pick up. I scheduled a pick up 4 days later. When finally came to pick up my flooring, found out that there was a mistake and they do not have anything available. At the same time I already paid contractors to come and do the repairs that day and tore up my house to get it ready for the work. Assistant manager did not offer any solution to the problem on hand or remediation expect getting rid of me and refunding money. I ended up having to take time off work and find a better product at Lowes. I lost time and money with Home depot and incurred disappointment and agitation to be a victim of such unprofessional and poor customer service.

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1:45 pm EST
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Home Depot john in paint depth

Port Charlotte FL .My name is Robert a Brown .we are doing a addition on to our home for my parents .the only thing we have not bought is the block aND concrete. Every one has been kinda helpful .until now I'm into the painting. A man named John seems to not like his job .is the nicest way I can explain it.I went in to pick out colors and he had no intention of helping me at all. Not even a hi how r u today. Doesn't want to be asked any questions at all .doesn't acknowledge or care if u need any assistance. I'm very upset with is attitude and the way I was treated. I want to know what is going to be done about this .makes me not even want to go back into the paint depth.
Thank you
Roberts brown [protected]
383 harbor Blvd Port Charlotte fl.34954

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9:55 am EST
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Home Depot doors that were to be installed today

In July I had my 4 doors I ordered from your store at midway mall measured by mr Bob, I picked out and paid for these doors in August order number H3827-22653 In took forever for them to be delivered to the store, finally they arrived there and I scheduled a date of today to be installed. When they arrived the workers remeasured and found out doors were an inch to tall. Are your people that incapable of doing a job right now they tell me it will be another 4-6 weeks I will be out of town then . One other thing your people didn't tell me was I had to purchase new locks and hardware, needless to say how disappointed I am in your company especially when I paid for these doors when they were ordered

Merikay Walton
13827 hale road
Oberlin Ohio 44074

[protected]

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8:37 am EST
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Home Depot patio door order no h6911-37253

I order a patio door on aug. took 4 weeks for delivery and than more than a month for appointment to instill it...a day before I get call from the installer that he had to cancel for personal reasons...this is not acceptable, I don't now why a company like Home Depot use TBC when the get one bad review after another the get so may bad reviews and Home Depot still uses them

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2:30 pm EST
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Home Depot customer service in store

Went to the Yorkville illinois store on Sunday november 12th at 130 pm needed to purchase new appliances for our home.
Went to the store at 930 and was told an associate would be coming in at 1030 am.
Sabrina was very helpful she was able to direct us but DiD not have the technical experience. We left to go to menards but intened to get competing cost estimates.
Home depot was a few hundred cheaper than menards with the promotion.
So the older man who was working there was grouchy and inpatient.
He was in a hurry and tried to move us along. Bad customer service leaving a bad taste
May be going back return don't know yet.

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4:40 pm EST

Home Depot pro account

When I signed up for a pro account you'd send a check for the savings we accrued, 5% of what we spent. Now you give paint savings? Maybe 1% of my business is painting. Doesn't do me any good! Why cater to only painters? You HAVE to go back the way it was or you are going to lose my business to Lowe's, who will give 5% off. I've always shopped at Home Depot, it's right down the road, but if you don't switch back I'll drive the extra miles to go to Lowes! I've spent 10's of $1000's there and got nothing for being a pro member. You screwed up!
Thanks,
Kraig Burns The House Doctor
Disgruntled customer

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pobarjenkins
Minneapolis, US
Nov 11, 2017 3:34 am EST
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It was most likely changed due to profitability. It sounds like you should go to Lowe's since this is such a deal breaker for you.

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2:00 pm EST

Home Depot carpet and installation

We wanted to install a 15x24' outdoor green grass type carpeting beneath a wooden deck. The measurer came to our house, we discussed the project and installation including rubber reducers to go along the edges of the carpet. Twice the installers arrived without the reducers, and twice with insufficient amount of carpeting. Once the carpet had two major defects including a hard crease that would not brush out, and curved cut in the middle of the carpet. This forced reordering the rug 4 separate times. Finally on the 5th scheduled installation date plus one cancellation for rain, the carpet was finally installed. Considerable carelessness on the part of Home Depot in not measuring correctly or checking the carpeting before sending it out with the installers. Carelessness on the part of ACS installers for not coming with the rubber reducer edges when they were on the original order and paid for.

I am very disappointed with Home Depot and American Carpet South installers and its lack of service.
We first talked with Home Depot carpet on 6/13/2017 about installing an outdoor grass cloth carpet on a cement patio pad underneath a large wooden deck. The patio to be covered measured approximately 24'x15', and was to have a rubber reducer around the edges to keep the edges from fraying. Because of other work being done we delayed installation until September, but paid $35 for a measurer to come to the house and measure. We discussed the rubber reducer with the person who measured, and with the Home Depot salesperson who completed the sale on 7/18/2017. The measurer and the salesperson both agreed that because the carpet measured 12' wide, only 2 strips of carpet 12'x15' would be necessary, and the rubber reducer would be supplied for an additional charge of $90. We completed the purchase on 7/18/2017 and paid a total of $486.30 by credit card. This included $244.26 for carpet, $182.27 for basic installation of glue down carpet, $90.00 to furnish and install rubber reducer, sales tax, and a credit of $35.00 previously paid for measuring.

Installation Day #1
We agreed on installation on Tuesday, September 5, 2017, however, this needed to be cancelled and rescheduled because of heavy rain that morning. Installation was rescheduled for Wednesday, September 13th.

Installation Day #2
When the installers arrived, not only did they not have the rubber reducer, but they did not know anything about it even though it was written on the invoice and already paid for. They checked in with the supervisor at ACS, and one of the installers left our house to go to the local Home Depot store to buy the rubber reducer, which the store did not have. He continued to check with other stores. In the meantime, the other installer opened the roll of carpet, cut one 15' length and began to glue it down, except along the edges where the rubber reducer would be installed. The right-hand edge of this roll of carpet was badly mangled, bent, and frayed, most likely from having stood on end for a long time. The installer said he would have to trim off several inches. When he took the remaining carpet, which also would require similar trimming, he called me to explain that he did not have sufficient carpet to complete the installation. The roll of carpet was supposed to be 12'x31' but measured only 11'10.5" wide, (see Image 1) and would require several inches to be trimmed off the right side. This left a gap on the side of the patio which would require numerous pieces and cross seams, and even with that the installer doubted that he had sufficient carpet, and he was loath to complete the job. The supervisor was again notified. It was agreed that additional carpet would be ordered, and the installation rescheduled for Monday, September 25th. I talked with your customer service representative who said she would reorder the original 12'x31' carpet plus an additional 12'x15' piece. We discussed that we would need three lengths of carpet at least 15'3" long, and she concurred and said she would make sure that we had sufficient carpet. We also discussed ordering the rubber reducer and said that the invoice only mentioned 36 linear feet as the measurer only included the left-had side and the edge along the grass. We had discussed that the reducer should also be installed in front of two 6' sliding glass doors as it existed. Looking at the quote, he ignored our request, even though it is shown on his diagram. When the first installer looked at the right-hand edge, he said that we should have a reducer along the right-hand side also. Therefore, we would like reducer installed along a 15' retaining wall on the right-hand side of the patio as well. The customer service representative agreed, and said it would be ordered.

Installation Day #3
The reordered carpet came into the warehouse on Wednesday, September 20th, and the same customer service representative called us to see if we would be available for installation on Friday, September 22nd. We replied that we would be available for that date.
When the new installers arrived today, they had two rolls of carpet, but they did not know anything about the rubber reducer. They had one small piece of white rubber reducer less than 5' long, but they should have had at least 80' of black rubber reducer. We talked again with customer service and the supervisor known as "JD." When the installer opened both rolls of carpeting he discovered that one roll was the new roll that measured 12'x15'. The other roll was supposed to be 12'x31' as written on the tag attached to the plastic wrapping, but it measured only 12' wide by 21' long. Once again, there was insufficient carpet to complete the job even with two seams. And once again, there was no rubber reducer.
Your company claims that it works until customers are completely satisfied and that has been the foundation of your success. You have disappointed us consistently, and communication among your employees is poor to lacking. Everyone who visited our home saw the existing rubber reducer before the old carpet was removed, and promised that they would supply it. The measurer and the salesperson at Home Depot guaranteed us that only two strips of carpet 12' wide would cover the area, yet the installers and the supervisors all agreed that carpet in never exactly 12' wide and that it always requires trimming. There is severe and gross misinformation among the people representing Home Depot and American Carpet South, Inc. It challenges me to understand how your company has remained in business for many years with this degree of inefficiency and ineptitude.
The initial installer had glued the first piece of carpet to the cement, but he did not want to remove it because wet glue would be on the back side of the carpet and the cement, and would track over anything it touched or touched it. He suggested leaving it for the next installers to remove. Of course, it rained again between scheduled installations. Four days after the first failed installation the carpet was still soaked with water, the cement patio was wet with puddles beneath the carpet, and the glue not dry. Knowing that the second installation was approaching, and that they could not install carpet on wet cement, I folded the carpet in half each day for several days allowing the glue on the cement patio and on the back of the rug to dry, and then pulled the carpet off the patio so that the patio could completely dry.
Time is of the essence as we have planned to leave town in early October for several months and wanted to complete this project before cold weather set in. We have had one rain delay, and two delays due to miscommunication in ordering.

Installation Day #4
The saga continues: We were called on Monday, September 25th, by ACS who said they could reorder the carpet from a local Home Depot and install it on Wednesday, September 27th. We called customer service on Tuesday afternoon because we had not heard from them by 2 pm. The representative said it would be installed sometime between 3-7 pm. We emphasized that this was an outdoor glue-down install and questioned if they had the rubber reducers. We also emphasized that it will be dark outside by 7 pm, and asked if the install could be moved up. The request was denied. Later that day we received an automated call from customer service to tell us the install would be between 3 and 7 pm. We called back and talked with another representative stressing the same things and requesting moving the install time soon. Again, we were informed that the time could not and would not be changed.
On Wednesday, September 25th, we waited patiently for a call says that the installers were on the way. We called customer service at 3:40 pm, and were told not to worry because the installers were now at the local Home Depot picking up the carpet. The store is only 6 miles from our home, but it took over an hour for the installers to get the carpet and finally arrive at our home at 4:45 pm. It was already getting dark because of approaching storm clouds. The installer told us of slowness at Home Depot so bad that the installers threatened to leave. The carpet was already cut, rolled and wrapped when they arrived. The installers said they wished they could have moved the install time to mid-day instead of late day because the reducers would not flatten and stick properly to the cement pad. There were several telephone calls to the supervisor while I helped the assistant put tarps on the deck over the install area. Finally, the storm clouds passed, but the lighting did not improve. The cold cement and rubber reducers remained, and a lot of time was lost trying to get them to stick. More calls were made to the supervisor trying to set up a new installation time on Thursday at mid-day. Ultimately it was decided that the carpet, cement, and rubber reducers would be left at our house in the garage, and because the supervisor would not change his rigid program, the installer agreed to return on their own time and install the carpet over the weekend.
I find your supervisors and corporate representatives unyielding in their discussions with the customer, unwilling to appreciate the need for understanding of weather, timing, supplies, or changing the schedule. If your employees had read the original order form when we talked numerous times they would have realized that it was an outdoor carpet for outdoor install, required rubber reducers, was light and temperature sensitive, had already been rescheduled several times because of failure to notice details which were written down and repeatedly discussed by the customer. I have previously already cited Home Depot, the measurer, and scheduling. The subcontractor installers were just as frustrated with the supervisors that they called for the same reasons. You have disappointed us many times on this relatively simple project. I cannot recommend your company to anyone because of it continued poor service.

Installation Day #5
The installers returned on their own time on Sunday, October 1st to complete the job. They finished installing the rubber reduces, and rolled out the first length of carpet. There was a very sharp fold that went perpendicular along half the width of the carpet. (See Images 4 and 5)

Because this carpeting measure 12' ½", the installers hoped that two widths would suffice. They then unrolled the second length of carpet, and they continued to do the glue-down and initial trim. When they unrolled the third width of carpet, there was a curved cut through the carpet which measured about a foot long. (See Image 6)

The edges were peeling because of the curve of the cut, and piecing it together would not give a cosmetic result. We looked at first piece of carpet with the fold again. In spite of being warmed by the sun, and attempts to flatten and stretch the carpet, the fold was still highly visible and unacceptable. Both pieces of carpet were rejected as unsatisfactory. The installer called his supervisor once more, and was instructed to return to the Home Depot store and obtain another piece of carpet. None of this was the fault of the installers, as I witnessed both these imperfections as the carpet was unrolled and photographed them. This report has been written contemporaneously as the work is not being done. This project has been one continuous series of errors with fault widely distributed at multiple levels. The three separate sets of installers are not to blame; they have tried their best to work with us.
Shawn, the Assistant Store Manager at the East Liberty Home Depot just called me to inform me that they do not have sufficient carpet at the store to fulfill the order today, and would have to special order. We discussed getting the carpet from another store…today, which was impossible. They would try to get the same dye lot, etc. After much disappointment and disagreement, we agreed that the installers would return on Tuesday, and that they would unroll and inspect the entire carpet at the store before bringing to our house. The time and cost wasted on this project has been enormous for Home Depot, ACS, and us. We have had plans since last summer to leave Pittsburgh on Tuesday, October 3rd to travel south. We have made hotel reservations for two night's accommodations in South Carolina and Florida which have been cancelled, and plans now are indefinite. We have cancelled plans for visitations in Florida until this project is complete.

Another phone call from Shawn, the Assistant Store Manager, confirmed that he could get additional carpet tomorrow, and that he would inspect it himself. The installers, Orin and Anthony, returned to our home, took up the glued down carpet, collected their supplies, and said they hoped to return on Tuesday. They asked us to call the Pittsburgh area supervisor, Josh, tomorrow, and request them for Tuesday, October 3rd to install the carpet about 12-1 pm. The weather is supposed to be favorable. Hopefully, the rest will be too.
On Monday, October 2nd, I received a telephone call from Frank at ACS asking if everything was satisfactory with the carpet install. I told him of the multiple problems and that we were instructed to talk with Josh, who was not in the office at that time. The caller replied he would personally talk with Josh and have him call us back.
At 3:12 pm, Shawn from Home Depot East Liberty called us to say that the carpet was en route from the North Versailles stores to the East Liberty store and would be checked for defects by the Assistant Manager before it was released to the installers.
We called ACS several times to check on progress, each time requesting Josh the project manager for Pittsburgh. Each time we were informed that he was ‘working on it.' Finally, Frank reported that we were scheduled for installation on Tuesday, October 2nd during the 12-4 window.

Installation Day #6
Once again, we have been disappointed. The installers called us at 3:45 pm to say that as soon as they finish their current job in about a half hour, they will pick up the carpet at the Home Depot store in East Liberty and come to our house. The 12-4 window that the installers requested for warmth and light passed, and no one has yet showed up. It is now 5:15 pm, a full half hour later than when this team arrived on Installation Day #4 complaining that the light was disappearing and the temperature was dropping. They requested this day, and the 12-4 widow, and yet they have missed their requested and promised time. We have been greatly disappointed again. We have cancelled out planned trip south, cancelled arrangements to meet friends and relatives, cancelled two hotel reservations, and stayed an extra night in Pittsburgh awaiting what has been non-existent promises and service. With so many disappointments I have no alternative but to be furious at ACS, Home Depot, and the sub-contractors. You promise to make things right the first time, but I have failed to see anything that has been reasonable service on six attempted installation dates. Every promised has been broken.
The installers finally arrived at 6:20 pm, and after unloading the carpet and supplies, they began work at 6:30 pm. It was dark by 7:00 pm. They continued work under the light of a lamp suspended under the wooden deck above the cement patio. It is ridiculous to attempt an outdoor carpet installation in the dark especially when the installers knew the situation, and this was their third time at our house. They completed their work at 9:45 pm. Everything appeared satisfactory… at night, with a flashlight.
Cursory inspection the following morning also appeared satisfactory, then we left town on our delayed trip. Two days after installation, while driving on the Interstate in South Carolina, I received a phone call from Frank checking up on the installation. I appreciated his call. I repeated the message that I think the installers are over committed and over scheduled. It must be difficult for them to work day after day into darkness. Frank explained about the company 3-year guarantee if there are any problems from the installation. I thanked him. We shall inspect the carpet installation when we return north, and we shall let you know if there are any problems with it.

Sorry, but I could not download photos. I did respond with this complaint to Bob Santagata, CEO, American Carpet South, Inc. without his acknowledgement or response.

Charles Haeussner
408 Wickford Drive
Pittsburgh, PA 15238
[protected]
[protected]@earthlink.net

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DelVecchio Bernie
, US
Jul 25, 2019 10:59 pm EDT

So last year in July we ordered an outdoor porch carpet to put on our front porch! Week after week going into October they said they couldn’t install this carpet because of the weather. They need three days without rain for them to complete the work. We then cancelled the carpet because winter would be coming and the carpet would be covered with snow and ice! This year we again put in the carpet order in early June with the same specifications but now we are being charged more money! The first install date was to be July 8th. We received a call the day before and they left a message saying there was a chance of rain and they wouldn’t be coming. The next install would be July 24th, today! So just to let you know the carpet crew that set up these appointments are based in New Hampshire and they check radar for installation dates from there! Amazing isn’t it that this is how they arrange carpet install? So today I cancel Dr. appointment because they are coming and weather is cooperating. They get here (two Spanish speaking guys) and said they couldn’t do it because they didn’t know about the two steps they have to bind on the ends. They talk to their people in “New Hampshire”and say they won’t be able to do it today and then just leave! Unbelievable! The next install “might happen August 12th week depending on the weather😠 So people please be aware of the company you’re dealing with and their customer service policies! Home Depot could care less about their customers!

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10:55 am EST

Home Depot supplyworks/home depot employee statement

After leaving this horrible company and asking for my 401K money which belonged to me this worthless company tells me I have to wait 30 days. Then after 30 days they tell me it will be processed and I now have to wait another 3-5 business days for it to be direct deposited after day 5 they tell me they have a banking error on their side which is now in its 5th day and still no money. As an former employee of Supplyworks which is Home Depot now I have to say this is by far the worst company by far that I have ever worked for and no one is even close. This company has cost me things that i was counting and planning.on this money helping me with since it is in fact MY money. We are heading into 40 days since I left and still they are making over 1, 000 of us wait for 401K, Tuition Reimbursement and more. I personally would run and I mean fast from doing any and all business with this highly unethical company. Both Supplyworks and Home Depot is a joke and I am not alone in feeling this way they have over 1, 000 employees dealing with thia and evertime I called to find out the status they tell me this has alot 9f people over 1, 000 clogging up their phones for this issue. These people who run this company are crooks. I would be very careful doing any and all business with these crooks. Lowes is so much safer foryou to go to because Home Depot is eventually going to screw up your order and depending on what you buy could cost you money, head aches, and even leave you broke if you are getting money back from them. You have been warned so shop at your own risk. This company is awful to work for and awful to do business with...watch your back and pay with cash only. Good luck if you shop there or buy anything from Supplyworks...it could be a major ordeal if anything goes wrong cause they most likely will leave you a mess and angry at them.

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8:17 pm EST

Home Depot refrigerator delivery

We went to the Loveland, CO store to look at refrigerators. The associate helped us buy one on line while we were there. Said it would be $15 for take away fee and free delivery. Great. Service comes out to deliver. Before coming he called and I told him it would be easiest to go around back. He said well if there is snow we won't deliver. Snow depth around 1/2 inch. Anyways he came and looked at how to get there from inside. Then tells me he has no order for take away and if I still want that I have to sign a waiver cause water will leak all over carpet. Told him we didn't use the water line, still says it will happen. Have they heard of a tarp? Next looks at access points, won't go through snow (not deep enough to cover your shoe). says he would have to lift it over metal rail 3 steps, and other way says I have to take off all my hand rails. I called hubby because I knew he could explain how it could be done with all this gentlemen's I don't do that words. He works 10 minutes away. Guy left Without a word. My elderly alzheimer's parents now do not have a refrigerator. I want to know, who compensates me for my lost work, my husband's lost work and the hassle of finding another store? Never buy from them again. Customer service was a waste of time. 11/7/2017, Windsor, CO. Order name William Olsen

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pobarjenkins
Minneapolis, US
Nov 09, 2017 1:38 am EST
Verified customer This comment was posted by a verified customer. Learn more

It is likely that the delivery drivers do not carry tarps with them. Did you receive paperwork when you worked with the original associate? It should have shown that you paid for the removal service.

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Shaun R.
, US
Nov 08, 2017 11:32 pm EST

I know how frustrating it may seem, but going through even a slight level of snow can create all kinds of risk that delivery agents are not insured for. Because of this, they are limited as to what they're allowed to do.

Instead of pointing blame, why not just resolve the issue? You know which fridge you want, so why not reschedule the delivery but be ready by shoveling away any snow or have railings already removed?

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1:06 pm EST

Home Depot store rep + gm in middletown de

Nearly 6 weeks ago I applied for Home Depot Credit Card online. As part of the process, I had to go into a local store and verify my identity. I was very clear that I was there for verification only, but the store rep chose to restart the application due to it being a positive statistic for the store I was in, Middletown Delaware. We determined that through several phone calls between myself, CitiCorp, and the store itself.
It is grossly unfair for you to have done this to my Credit Report, and it is not a fixable problem apparently according to CitiCorp as well as all 3 major credit bureaus. I have lost points on my Credit Report, which are extremely valuable to me, and spent many hours on the phone at this point trying to get everyone to agree that i have done nothing wrong, but again - this is not fixable.
The worst part : My friend with a Lowes card said she had a bad feeling about you, but I pressed-on. I trusted you and now I have nothing but a Form Letter from CitiCorp and a Store GM that does not return calls although she knows the subject matter, and has even gone on vacation after a solid week of not returning calls.
I will pay off my balance, and hope that nothing else about our arrangement changes before it is over, but you have to understand what it feels like to be taken advantage of, prove it, then get ignored by the aggressor. This would be that 'thing' that separates you from your competitor when almost everything else about you is identical : You would prefer today's 'good stat' over tomorrows customer.

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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