Home Depot
reviews and complaints

While online at the home depot website a promotional ad for opening a new credit card kept appearing: save $100 on first qualifying purchase upon opening a home depot consumer credit card. This ad pops up constantly. So... I bit. I opened the card. Asked for a account number right away so I could finish the online order. Jumped through the credit hoops and got a number. Ok. Good.

Well, not so good. I asked for the promo code or whatever to save the $100. OH. Wait! It is for $1000 purchases or more. No where on any of these annoying promotional ads did they release this information.

After many attempts to verify this information, including calling the local store, I got a new number for credit card services and CANCELLED the card. I guess the "qualifying purchase" was a $1000!

This what the consumer gets for trying to save a little money. Don't get me started on Menards!

We were in the appliance department today to look for a new dryer. There was just one staff there and serving a couple. So we were just wait and then more people come but still no one to serve us. Then finally after about 25 mins, the other staff come, and we tried to speak with him. The way he spoke was very inpatient and said' I think other people come earlier than you.' Well he just came and I don't think he really knew the situation . So we explained to him that, we already waited for 25 mins and was earlier than the other people. He left with' I will be right back' and then went to talk to other people who came later than us.
We went to this home depot very often and never met anyone like him. He is rude and treated customers unfair.
Then we just went to COSTCO website to order a new dryer, I won't go to home depot anymore.

Today I was working in Jamaica New York and needed hardware for a job. I drove to Home Depot at 92-30 168th St. Jamaica NY 11433. It was around 1pm and before I shopped I went next door to McDonald's for some lunch upon my return my van was towed away. Security told me to call the towing company whom charged me $217. Of course I didn't go back in to buy what I needed but went straight to the manager to complain that I was not warned. He told me if you leave the property at all this will occur. If I am not reimbursed the $215. I will never shop at Home Depot ever again as I live near a Lowes. I will also let my friends and family know not to shop at Home Depot as well.

I bought a lawn mower from Payson, AZ. For my daughter and she used it three times on a small 12x15' piece of grass in front of her home to comply with HOA requirements. When it wouldn't start I returned it to the service department and though they were considerate rather than swap it out, they chose to repair it. It took some 5 weeks before some phone calls that it was ready for pick up. She has since mowed that meager piece of lawn twice before it again would not start.
My daughter is a single mom with a 6 year old daughter and between work, daycare drop offs and pick up along with cooking, cleaning, driving, etc. she has no time to deal with this matter.
I have since moved away and can not help her. She has had to purchase another "yard sale" mower so as not to be cited by her HOA.
Before I contact the BBB on slam HD on social media I am asking your sssistence I'm swapping out her mower for what I believe is a "lemon"!
I have spent hours to know avail with your automated/ menu customer service line and am done. What are you willing to do for her seeing I am not there to help.

Hello my name is William and I purchase this product from Home Depot in Lancaster California about three weeks ago. The system worked well at first and no longer needed the box. Lately it has been not turning on at the time I set and also not linking with my phone. So I went back to the store to get an exchange which was a rather difficult thing to do without a receipt or the box. I was rudely turn down by customer service her name Robben, and when I asked to speak to a manager it never happened. I'm not even sure if the store has a manager. At one point she was going to allow me to exchange the item as long as everything was there. I had everything with me but she said I didn't, I kindly asked what was missing and she wouldn't tell me. Now I have a defective product and no way to water my grass. I have bought many things from Home Depot from my washer and dryer to my carpet on the floor and paint on my walls. Now I would never want to return because of the rude and dishonest employees you have hired. I could understand if I have done this many times in the past but the one time I lost my recipe this is not what I expected from a large company that should stand by their products.

Please if there anything you can do to restore my trust in the company, I would greatly appreciate it.

Best regards

Patricia LaBrie
email: [protected]@yahoo.com

Hi, I bought a carpet on April 20th from one of the branches in Houston, but unfortunately I encountered a lot of problems from the store when the carpet was delivered and installed. First of all, it was delivered to me too late, and although I had provided a sample of carpet and the one which delivered was very different from the one I expected. The installers behaved very unfriendly, and the color of the carpet was very different from the sample that I asked for. Because of the late delivery of my carpet, I fell down and my foot was injured. I regularly e-mailed the store and each time they changed the date and time of the visit for various excuses. Have done. And yesterday they came to my house to visit the issues and told me that I should pay over 400 dollars to fix this situation. And I decided to file a complaint because of my innumerable losses from your company. I ask you to give back to me a thousand dollars that I paid and I do not like the performance of your system at all. I will send you a copy of the receipt.

Home Depot Store 0728 N Knoxville
2751 Schaad Road
Knoxville TN 37921
Date: 9/12/18
Receipt [protected]
Order ID: H0728-66185

I wanted to buy and have carpet installed by Home Depot. They have a free installation, free stairs, free furniture moving, no hidden fee, no surprises carpet installation process when you purchase the carpet from them. This is completely false advertising. They should say free furniture moves on items that can fit though the bedroom door without disassembly. I paid the $35.00 fee to have our measurements complete which went great. I then received a call from the corporate carpet installation processor who asked to go over the estimate with me. She starts telling me about the fees I will incur due to furniture moves. I informed her that Home Depot has a special that furniture moves are free. She agreed but said that is only for basic furniture. Here is what they were charging me:
Daugters Bunk Bed $150
Son's Queen Bed $75
Excercise Machine $25
Pool Table in our Game Room was completely left up to us because they would not touch it and would not lay carpet in that room with the table in the room.

I expected the Pool Table. I told her I was going to have our service team build me a platform with wheels and put the pool table on there so it could be moved around in order to stretch the carpet over a third of the room. The installers could then nail or screw it down, roll the pool table back over then continue to stretch the remainder of the room. They refused, no carpet unless the pool table is disassembled. This is an italian slate pool table that can't just be unassembled. It is not just a pool table purchased at Sears or somewhere. There is no way to disassemble without harming our UT Vols Orange Top Felt.

Here is what I did not expect. The fee for the beds. My daugters bed is a white metal twin over full bunk bed. I would not allow them to disassemble this piece because it has no less than 100 screws and they will never get it back together correctly. I am not sure why Home Depot would want to take on this liability anyway. I explained to the processor the way to stretch the carpet and move the bunk bed around the room. Again, this is a huge room, they could stretch and do a third of the room before having to move the bed back onto the carpet.

The next fee of $75 for my son's bed was not expected. It is my opinion (I own a furniture company) that a bed is basic furniture. The advertising says furniture, the employees say basic furniture and the processor called everything basic furniture. A bed in a bedroom is not basic furniture according to home depot. I would say this is the very basis of the word bedroom and most would expect to have a bed in the bedroom. How much more basic can you get?

The last and most disturbing fee was moving my excercise equipment for $25.00. I have a foldaway treadmill that has wheels and rolls around with 2 fingers. However some carpet installers just can't be responsible for rolling this to the hallway unless they charge $25.00 to do so. This was laughable, no tools, no muscle, no disassembly fees, just pushing it out of the way was $25.00.

So, after this disappointment, I said let's just not go any further and I will take my samples back to get our $35.00 back for the measurement. She said that would not be refunded because they sent someone to measure. I agreed and asked if she could just send me the measurements by email and I would use these to get someone else on the job. She would not give me this information either because it belonged to Home Depot.

To that end. I went to home depot and gave the samples back and asked for the $35.00 to be refunded. They refused as well under the same premise. They also refused to give me the measurements. As a matter of fact, Bobby the salesman, wanted to argue and have a word about anything I said. It was like dealing with my 13 year old son. He knows more than anyone about carpet installation and you are not going to be right. I asked to speak to his manager and he called him on the phone. The sales person gave him the spill over the phone and then when he hung up the results were still the same. No $35 refund. The manager even walked by us on the phone with Bobby and never stopped or looked our way. The manager of a department in Home Depot can't come talk to a disatisfied customer.

I am completely floored that Home Depot would do this type of advertising and then not refund the $35.00 fee. It is disturbing that Home Depot would rather have negative reviews and disatisfied customer than to credit the measley $35.00. What a waste of my time filing this complaint and also going to all social media to tell everyone the same story. How many home depot customers across the nation have paid this fee and then found out that free furniture moves are not free. They must be making quite a large sum of money on this fee or they would have refunded my money today. No one wants a disatisfied customer especially with the social media outlets available today.

I would like a refund on the $35.00 for myself. I would also like for the Home Depot Corporate office to take another look at this advertising. The sales people should be instructed to explain what "free Furniture Moves" really means prior to taking a deposit for measurements. The sales people do not say anything but yes, they move all basic furniture for free.

I purchased a pneumatic air nailer 2 years ago after recommendation from friend about the great warranty on Ridgid power tools. Within 2 months of moderate use, the nailer started giving me grief; I went to local Home Depot to either exchange it or send in for repairs; customer rep AND manager said that policy changed 2 years ago and that Home Depot no longer takes care of that for customers and I would be responsible for sending it to a service centre for analysis...I'm a contractor and cannot afford down time waiting for a technician to determine whether unit can be repaired or should be replaced; the service centre also is 3 hours away from me; I'm also submitting formal complaint to Ridgid, but Home Depot policy was not explained to me at all; the manager was not very helpful either and rather terse in his explanations ; not a great experience!

Order # CD30938899
This is regarding my experience while trying to order Internet #[protected] on September 18, approximately 1:00pm. The time is important because the item indicated it could be delivered by September 20th if ordered within 35 minutes.
I called customer service asking how thick cushion was, after few minutes was disconnected. Called again and although I furnished rep with words Hampton Bay Ridge Fall line she was unable to locate item and told me to go to store. I then called Customer Care was put on hold and once again was disconnected. Went to store on Southside, Jacksonville, FL and spoke with Scott Stearns, who tried calling vendor, Hampton Bay and no one was abled to furnish him thickness or other dimensions of cushion other than it was put together in China. Scott did go out of his way to help. We finally decided to place the order through the store but was told it wouldn't be delivered until 9/25-9/28. This was unacceptable as my husband would be out of town by that date. I did speak to Brittany this morning and we placed the order and she said she would send the shipper an e-mail asking order to be expedited. Don't know if this will happen. She did offer 10% off because of my problems. Felt I was penalized because I couldn't place order sooner.
Think you should be aware of my experience.
Diane Crozier
[protected]
[protected].

Home depot #2955 9/6/18 my samsung front loader washer & dryer were delivered by home depots 3rd party vendor. Whom sent 3 non professional men who first questioned my ethnic backround, and did not properly install my dryer due to ventilation under mobil home (which I was not told when I purchased dryer) but I was told about how to keep rubber dry around washer so mold wouldn't build up, than he left electrical wires uncovered on back of dryer. Than when he went to install washer he busted hot water valve spraying water all over and leaving part on the ground for me to find well cleaning up water that my new appliances were sitting in. I was than told "he didn't flood my home and it would have costed more to repair than what my home was worth"and he would fix what he did for $ on the side. And in the end he wrote a false manager name for the warehouse that never called me. So I went immediately to home depot since I had no running hot water in my home to be told by randy the store manager that he could not do anything but have me do a incident report and maybe they would reimburse me for a plumber. I explained to him that this is not ok so he was willing to give me the parts, but I explained I have no idea on how to fix what his people did. So his associate jerry who did more for me at that moment she offered to call a contractor who could come out next morning and did (got part from store). But again randy said I would have to pay him (plumber). It wasn't until I said I might as well return the appliances since I have no water and called my brother inlaw who paid for them that randy than offered to credit me the cost of the plumber off my appliances but that was it (whom was in the end very nice and repaired the damage pipes). Now on to sedgwick (claimes department) gary kaplan whom states"its pure heir say the 3rd party damaged my $1400 appliances". I explained my experience the fact that both machines sat in water until I could clean it up (well I was at the store with randy), I had no running water until I could turn on atleast the cold water, I missed 3hrs of work the next morning to wait for the plumber. And sedgwick would not warranty the appliance that home depot non professional, insulting, side job seeking employee compromised. His response was I will send you a $60 check today and you will need to have the manufacture come and inspect the appliances? Really so please dont ever buy from home depot all a warranty would have costed them was $180 instead they will loss a customer for good and remember the names mentioned and home depot northtowne lane, reno nv 89512. And the fact that there 3rd party delivery people will offer to repair what they damage for side work, and sedgwick isn't there to actually stand by home depot product and customer satisfactory when its obvious they damaged my property and appliances than insulted me.

On Sept 8th, 2018, my husband I went to the Cranberry Township, PA Home Depot to request a quote for sub-flooring, flooring, and toilet for a master bathroom. I repeated to the associate multiple times that the sub-flooring would need removed and replaced as this was the most urgent of our requests.

We paid for the toilet and took it home with us. He told us that we paid for the disconnect and reconnect of the toilet and to relay that information to the person coming in to measure.

He provided quote #[protected].0 which he described would cover the removal and install of sub-flooring and flooring. He said we would receive a separate phone call from someone to install the toilet.

I received a call from the company who measured the bathroom. They said they DO NOT handle sub-flooring at all. They also said that they DO NOT disconnect or connect plumbing even though I was told I paid for that service.

I called the store and they stated I was given the completely wrong information when I came in the store because their installers do not handle sub-flooring at all...WHICH IS THE REASON WHY I WAS THERE IN FIRST PLACE!

This service is absolutely unacceptable. I have one bathroom and am urgent need of repair due to the rotting of the sub-flooring. The whole point of getting quotes and re-doing the sub-flooring, flooring, and toilet was to fix this major issue. This store has done nothing but waste my time!

-Emily Yzquierdo
[protected]

We will never buy from HD again, ever and we will advise our many friends never to o either. We bought an air home air conditioner two years when at the hottest week end of summer ours when out. Never in any of this did we dream that our Home Depot account would be turned over to Citi Bank, the highest interest rate company in the world. Now we are being bomb- barded with huge interest on top of interest at 28%. that is such false advertising on their part. Now our bill jumped from $6500. to $11, ooo. because of the interest rate. We are on a fixed income so how are we supposed to pay this off. We have tried to settle this with Citi Bank with no results, and we are being charged over limit on the card because of interest they have added to our card.
The interest rate was $5500.after paying on this for two years and we also had problems with air conditioner breaking down every summer since install. This unit was contracted with HD with three different companies for preventative maintence without satisfactory service. Ben & Josie Hamby Phoenix, AZ

No one seems to be able to schedule someone to come out to give us a quote and pricing on a fence for my home. I've called many times and spoke to many people but still nothing. Customer service is horrible. I'm having second thoughts about future purchases and service from this place and I'm sure friends and family will be on my side. I need to get this done now. Can anyone help or do I have to go somewhere else for now on.

Suzanne vazquez
South River NJ
[protected]

I ordered a hot tub 3 separate times online. Officially went through for the 3rd time Aug 7th. After numerous calls with customer service. Trucking company supposed to deliver and didn't have the proper lift. Delivered to the local store. Local store complained the hot tub was delivered there and they have no way of delivering to our house. Was told by the local store they had to move the hot tub outside cause they don't have storage room. 6 weeks later and still don't have my hot tub but clearly charged my credit card 9 weeks ago for the item. Spent 2 hours on the phone with online customer service and was told I need to cancel the order with the store, item needs to be picked up by the trucking company and returned then I can place another order for the hot tub. This is the worst company to do business with and after spending 25K buying supplies to finish our basement, I will be going to Lowe's from now on and will never shop at Home Depot again.

order was made and I was notified that the order could be picked up. I sent someone to pick it up .When I go to package I only got one package. There was supposed to be two packages. Immediately I called to store and they could not find to second package. I have talked to people multiple times each day, checked email often and have accomplished nothing. The local store keeps telling me its on its way but nothing has happened after 3 days. I tried to atrack the package via the tracking number on the computer. Have gotten no satisfaction. I am at my wits end and have an awful perception of Home Depot. I have shopped home depot for years, but all my purchases were done in the store. This unit was not in stock so I ordered it myself on line because the computers in the store were down at the time.

Unauthorized credit inquiry for a Home Depot line of credit !
Would like this hard inquiry removed from my credit report !
I am presently a victim of identity theft & have a 7 year fraud alert filed with Equifax, Trans Un, & Experian !
Also have a police report filed with Honolulu Poilice Dept!
Also have an identity theft report filed with The Federal Trade Commission !

I was at the Langford location to see about a magnum x7 airless paint sprayer retailing for $545 cdn and was offered $50 off the product by the sales associate working on saturday sept 1. I've found products to be different prices between the victoria and langford locations previously so i went to the University Heights location and was rudely informed they are told NOT to offer contractors discounts and its up to me to find a better price. The paint manager was so ignorant in his refusal to match the discount at the other store, I spoke to the store manager who agreed they wouldnt offer anything and too bad so sad basically. I came to University as its my home store and I do Alot of business there, as a busy renovation contractor. Both store and area managers were so ignorant and condescending I will Never set foot in that location again, but will drive to Langford as I did tonight, and was happily served the discount price by a different employee. I may only be one guy mad over $50 and rude people, but the thousands I spend a month will be gladly accepted elsewhere.

Josh Williams
Josh.[protected]@gmail.com

Got the royal runaround with your protection plan people; asurion.
Had to talk to 4 people and 1 supervisor named derek to resolve this repair issue. In fact the repair dealer also called asurion and had to talk to 6 people before he could resolve this issue. To be precise, the warranty form from them stated that lawn mower was covered untiil 03/14/2019 and on the same form the repair was declined. They finally approved after 3 days. A scale of 1 to 10 they get 2 for trying. If you want further proof, please call dewy with zack's lawn service, green cove springs, fl. At [protected].

Went into the Home Depot in Burton MI to get a quote on how much it would cost to have Home Depot remodel my kitchen and was told by the representative that he had a customer coming in and he didn't really want to help. He didn't want to set up an appointment for us to come back, or anything. Thank God Lowes is right across the street. The rep there took time to go over everything with us and that is why they will be getting our $25K and not Home Depot. I will now always go to Lowes for our home improvement needs.

We ordered a washer to be delivered and installed. When they came out to deliver it the washer wouldn't work. So they had to take it back. However, we had paid to get our old washer taken away so they had moved it to our driveway. Since they had to take back the new washer they didn't have room for the old one and left it in our driveway. Their next delivery date wasn't until 8 days later. So we had to wait 8 days for a washer and personally move our old washer into the garage from the driveway where they left it. Customer service told us they can't do anything. No loaner washer offered. No discount offered. Nothing. In a situation that was out of our control and very frustrating they were zero help and left us for 8 days without a washer in a household with 4 people.