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Home Depot

Posted: Aug 12, 2017 by    

refrigerator delivery

Complaint Rating:  0 % with 0 votes
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Contact information:
Lakewood, California
United States
On Thursday at store #1550, i purchased and set up delivery for Friday at 2. They came early, it was great. Being as my fridge had broken and I had all my freezer items in dry ice and ice, I was going to be able to save it all. Once they delivered to my garage, i paid for in the house, but the door was too small and they don't take doors off. I understood, would just get the extra 20.00 back. I called my husband over to look inside, after i took off the shrink wrap.
All thr shelves had crashed down and smashed the bottom glass and cracked a shelf. I ran to get the driver, he took pics. I then called the store and spoke to a gal unfamiliar with all my options, her supervisor was to call me back. No call. I called back after a little while to just have it picked up and a refund so I could purchase another fridge as my meat was now thawing. I set up for a pickup and was told a refund cannot be done till the item is in the store. They could pick up that afternoon.So I wait... Call the store, again, was told it is set up to picked up sometime by 6 and I would get a call...no call. I had to work Saturday and was unable to call until I got off at 5. Spoke to Sara, she was unable to get it picked up nor was she able to override and get my CASH (what i paid with) because there is pickup pending in the computer.
So, now, I either need to eat 50 lbs of burger, steak, ribs and chicken or throw it away. I have an unusable fridge in my garage and am pending pickup yet no cash to buy another.
I am very dissatisfied with the service, lack of follow through, the inability to make it right in a timely manner, and the lack of empowerment to your manager staff to take care of the customer.
I am a Home Depot shopper, have remodeled my first house and am currently doing a new (old) house. I will not shop at #1550 again. I will drive a little farther to try another in golden. I hope this isn't a mistake, but it may just be that store.

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