Home Depot
reviews and complaints

I went Home Depot and spent $317.50 on July 4 and brought Two toilets and a screen door and I had someone to come in on 07/05/17 to stall the toilets and when he open on of the boxes one toilet was burst all the pieces and I took it back on the the 5 same day I walk in to get some help they called for help no one came so my son took it off the truck and I wanted to exchange so I went and got another one which was the wrong one instead of calling someone to help me I had to go back and try to fine the same one and I did it was in the top shelf which I had to hunt someone to get it down for me I got so frustrated and upset because I had to pay extra fir the man that installed the toilet for me I was in there over and hour trying to exchange one item I lost money and plus mileage that I had to come so far so I think that you should have more help to wait on customer i had to pay out if my pocket $25.00 extra for him waiting on me I wish I would went to Lowes which is closer to my house but I chose you company to do my business had a bad experience

I took off from work as I was scheduled to have my stove and refrigerator delivered today and stated they could deliver it to me on Friday or Saturday. I explained that I had already agreed to donated my old stove and refrigerator to the Salvation Army and that they are picking up the items this morning. I also explained that I chose this date to coincide with the Salvation Army pick up and have no more time to off of work and must have the items delivered today as I have a child with serious medical condition whose medication must remain refrigerated. She stated that the drivers went out at 6:00am in the morning and are on the road for today and are already booked for tomorrow. She stated that I could get it by Friday as the refrigerator is on the tractor trailer which has to be unloaded. I asked to speak with a manager.

The manager was totally insensitive to my concerns and was quite abrupt. He stated the following: I don't mean to be abrupt but you can take the medication to a neighbors house problem solve" as I would not be getting the refrigerator today. He stated that he would try to get it to me by tomorrow.

I

Hi, on or about two and a half weeks ago my 13 year old daughter, who has autism, went with me to Home Depot to purchase some wood stain and sand paper for us to restore her dresser. On our way in the store my son mentioned needing to use the facilities and my daughter said she needed to use them too. Being that my son is 15 and further more mature than boys his age, I decided it was ok for them to accompany eachother there since they did this many times before without any issues, and my dauthers twin would be helping. After about 15 minutes i began to feel concerned since they werent back. I walked towards the restrooms and ran into my children who tell me they were kicked out by the worker in charge helping at self checkout. I asked them why and the twins began telling me that my son was going to need a few extra minutes in the bathroom and the girls decided to look for me since they felt uncomfortable waiting alone. My daughter had a quarter she'd been playing with in her hands and dropped it, it then rolled under one of the self checkout registers where my daughter discovered more change dropped or lost by other individuals. My autistic daughter began brushing the debris out from under with her hand and when she did another coin rolled under a different checkstand. Shebegan to do the same thing to that one. I asked them whether they wer blocking anyones way or were they interfering with anyone using the machines and they replied to me that nobody other than the employee and a customer using a seperate machine were present. The employee then began giving them ugly looks and when my daughters picked up thechange, they askedif they could get a broom and dustpan. The employee then replied in an angry voice "no i dont have a broom you can use but youd better clean up your mess and give me all the change you just stole and get out before i call the cops and you go to jail where you belong". They then gathered as much if the dust and garbage with thier hands and tossed it in the trash after handing over all the change which was put in the employees jean pocket. They walked out the store and although scared to do so, they decided to use a seperate entrance to find me since its a high traffic area and they feared being kidnapped. I felt angry and asked to speak to a manager and about 20 minutes later a young Hispanic male named Miguel or Mike, i believe, came to me asking how he could help. I then had my daughters explain everything and they were even able to point out which worker it was. The man had a seperate female escort us to the front assuring us he would take care of the situation and to give us a 10% discount. Realizing id grabbed the wrong card from my car i told her i needed to grab a different card and she told me it was a one-time discount and once i left it would no longer be valid. The man walked off in an unknown direction. A seperate employee asked if "these were the ones digging in the trash" and even questioned the legitimacy of the 10% discount. I saw my son walking up and their treatment towards us infuriated and disgusted me so i left my items there and gathered my children and left the store.

To Whom It May Concern,
I visited your Torrey Chase Location #6828 to pick up two faucets for a home remodel, yesterday, 2-Jul-17. While shopping I noticed a faucet (Model #84551SRN) on display that had a low cost ($11.87). I picked up the faucets, proceeded to pay for them and I was informed that this was not the cost of the faucets. The person over the plumbing department met me at faucet location so I can show him where the price tag was. He removed it and brought it back to the cashier. They both called the manager to explain the situation. Twenty minutes later the Mr. Waldo Vasquez showed up to inform me that he could not honor the price on the tag. I explain to him that I shop at Home Depot all the time and never had any issues. He said that maybe kids were playing around and switched the tags around. I said the tag gas placed high enough that you needed a ladder to reach it and his employee agreed. Mr. Vasquez said the only thing he could do was give me 20% off, and that’s it, I can either take it or leave it. He was rude and condescending. In my opinion this is very poor customer service and should have been honor the price called out on the price tag.
I would like to purchase the two faucets at the price indicated on your display and would like your corporate office to offer costumer service training to Mr. Vasquez, to ensure no one else gets treated this way and for loyal customers like myself to continue doing business with your company.
Please find attached photo and advise.

Thank you,
Nadia A. Benitez, Associate AIA

We have went to the store to buy the hard wood floor for our house on 30th June 2017 evening around 4:00 o'clock. We have selected one type of hard wood and ordered 40 boxes and paid in full and toll the floor assistant to give same dialog number boxes and he agree for it. Then we said we will come back later (same day) to pick up.
After that we went to pick up with the truck at 8:00pm (30th June 2017) and we see those 40 boxes are not same dialog number it was totally different.
Then we called the store manager and asked about it, he didn't try to solve the problem and he immediately say if don't want we will refund it.
But we rush to get this same day because next day Canada day holiday and planed every thing to do on long week end. Then we said to refund quickly then only we can go other Home depot location to get the correct one.
But he purposely delayed the refunding process and refunded at 9:16PM only. He has delayed us more than one hour.

Corrosion was found on a water line to my Rheem hot water heater I purchased on11/16/2015. Although it is about 6 months passed the one year guarantee, I feel that Home Depot should repair the faulty water line. Delta as refused to help saying that it passed inspection so it was OK at the time. Well, corrosion takes a while to occur, so that response is not sensible. I have been working with Josh at store 680 and he has sent this matter to his area rep who offers to send a handy man out at the rate of $100. That is not acceptable. I purchase big items from Home Depot because I thought they would stand behind their products. I called Rheem, and I agree with them that it is not a faulty heater. Home Depot should repair this problem so that it doesn't get worse and shorten the life of the heater. The asst managers I spoke to have been polite and have worked on the issue in a timely manner, but they are having no luck with Delta in this matter. I feel that it is an installation problem and should be backed up by Home Depot. My CIS ID is 327680. I am customer #277231 . Josh at store 680 has a copy of my documents. Thank you.

LINDA BIENHOFF
6197 CAMINITO DEL OESTE
SAN DIEGO CA 92111
[protected]

On june 23 we purchased the unit from the poughkeepsie new york store, on saturday june 24 we put the unit together . We then put a new propane tank on it and it fired up nicely. Flame was perfect and we walked away to get hot dogs to grill all of a sudden we heard a pop and the hose on the grill supplied by the manufacturer blew and ignited spewing a large flame and destroyed the new unit !
we contacted the manufacturer and they said the tank caused the issue! they offered a discount only not replacement
the valve on the tank as well as the regulator was not damaged only the hose that blew off. We used a hose to keep the tank cool while the flame at the end of the hose was out of control
it almost burned my house down

In May, I purchased a washer and pedestal. Installation was included. During delivery, my wife was incorrectly told by delivery personnel that the washer was a combo washer and dryer so she refused delivery. I then had to reorder the washer and pedestal. Washer was delivered first and set up by the delivery personnel who assured us that when the pedestal arrives later the washer would be installed on the pedestal. When the pedestal came the delivery personnel refused to to install it. They told us that once the washer was in use they couldn't lay it on its side to install the pedestal and if they did it would void the warranty. I went to Home Depot myself and was told I'd be contacted about getting it installed. One no ever called me. During this purchase customer service has been terrible.

If the washer and pedestal can't be installed by Home Depot then we want to return both. I'd like a definitive answer as to whether or not the washer can be put onto the pedestal without voiding the warranty.

Order - W717434290 and Order - [protected]

I purchased a 5 year warranty for my LG refrigerator in June 2013, an LG 25776.

On May 2, 2017 my refrigerator quit working, neither the refrigerator or the freezer were cold. I called Home Depot, Ausurion, about the protection plan that I purchased and they sent out 'On Site' service, a week later.

A 'On-site' technician adjusted a stuck fan, but our fridge was still not
cooling. 'On Site' service then claimed the main board was not working, and sent another tech 2 weeks later to replace the main board, to no avail. A week later, another 'On-site' tech is called out and he diagnosed the compressor as the issue. He stated that he doesn't fix compressors.

Ausurion said that 'On-site' service, one of Asurions subsidiaries, was not authorized to repair the compressors. Refrigerator was deemed irreparable!

LG service was contacted by Asurion, they sent a tech out a week later. The LG tech replaced the main board once again.He alluded to possible improper previous work, and still our refrigerator and freezer were not cooling. Then the LG tech returns, one week later, examines the compressor and says our appliance is not repairable.

June 27, almost 2 months later, LG wants to replace the compressor, but not until next week (July 3rd).

My complaint is about the lengthy delay, and the multitude of technicians. Why wasn't this diagnosed correctly the first time On-Site arrived for service?

Asurion said the On-Site company wasn't qualified to change a compressor, then why did they send us an unqualified technician to fix our refrigerator?

Why didn't LG come out first?

Just a note, each time the tech finished their work, I received and e-mail and text about out completed work that said "Thank you for choosing Ausurion". All the techs, repair appointments, and all the parts replaced, with absolutely no results.

Why doesn't Home Depot just buy out the refrigerator and let us buy a new one?

We have spent so much extra money on eating out, which is much more than the cost of these unresolved repairs.

I'd love to be able to place a picture here of the ridiculously installed exterior shutters I purchased at Daytona Beach, FL Home Depot. Home Depot installer glued shutters to house with gobs and gobs of caulking because he used the wrong nails that did not come with the product and they wouldn't hold. Minutes after he "glued" them, the shutters and nails started pulling away from the house. Told him to leave and he threw obscenities at me in a frightening way.

I brought pictures of the mess to Home Depot and subsequently more than 14 communications and I kept getting a runaround. Done with this company, I do not trust them and do not like being discourteously treated nor should I have to waste so much of my time getting more and more frustrated. I'm a senior with a bad back and hip and I now have to get on a ladder and scrape this gunk off my house which will also scrape paint off. But this will actually be easier than trying to deal with Home Depot Customer Service and managers.

Went to Home Depot tonight around 5:25 p.m. Want to buy some appliances nobody around to help me waited about 15 minutes walked up to the service counter ask the lady there if she could get me some help went back to the appliances and waited almost 20 minutes finally I walked out of the store told the lady I will go to store that wants people's business and it is actually open an employee criss was there not working but said he would help me I told him too bad went to Sears and in 15 minutes my truck was loaded with stuff and I was on my way I will probably never go Home Depot again I buy lots of plywood there also and it's not a very good grade Menards is better and cheaper sorry because I liked a couple of your workers and I won't be seeing them no more

The store on South Ave in Garwood NJ is selling seed filled with mold. Mold is poisonous to birds. I returned a bag and they said that 2 skids we're going to be removed. That was almost 2 weeks ago. I went back to try to buy seed again today and saw that the same wet, water soaked skids had the same bags of water stained seeds. You could see the gray mold inside. PLEASE remove these so your customers are not killing the birds they are feeding!

Order I received was incorrect, I ordered a Storm Door and instead got 10 door seals, do not even understand how someone can mess this up that bad. Went to the store a week ago and had them call customer service which said they would be shipping the door out. I went back to the store (0273) today (20 June, 2017) and had them call again to check the status. Order number W605425243. Representative on the phone stated that they were still not tracking anything about the order even being wrong. Now the order has been placed and again and I am delayed yet even further on a job since the door will not be here until July 10th to 13th. I will now have to wait two months for a standard door. This is ridiculous and unacceptable, because as a Contractor this makes me look bad and have to keep delaying the completion of a project. This is costing me money to delay it and future business. I am seriously thinking of moving my commercial account else where. This door needs to be delivered within a week to the store.

Did purchase some items to rid of ants in and around our house; in so doing I had some trouble in getting one of the products which is very poisonous since one of the displayed items had a leak, with some of the spills on the pallet racking and floor. It is surprising since since the manufacturer's warnings of the poisonous level/use of this product. In addition one of the displayed items had some items with either a really bad leak or stains from elsewhere. Surprised the person handled this display even put it there without cleaning it. We do a lot of buying at the Salem, MA store and elsewhere when this store does not have what we need; there are many times we tell our employees to go elsewhere if we have an alternative. This lack of safety/details/quality is certainly not called for and should not be allowed in this or any store.
Pictures attached.

On April 20th, 2017, I received a quote to install windows in my townhouse in Clinton, NJ. I have sent multiple emails to proceed with the installation an no one has contacted me. Attached is the quote...It is nearly 2 months and I guess HD don't care about my business. Very frustrating, especially since I am a share-holder. I am also contacting Investor Relations and Corporate Head Quarters. I expect this situation to be resolved asap and HD to do the appropriate for me as I have spent a lot of time following up with no response. Tx,

Peter Walpow
[protected]

I bought a shed from you about 2 years ago, the shed was about 600 dollars, but I noticed today that shed has split from top to bottom and would like it replaced. Spent a lot of time putting this shed together and am very disappointed that it has split from top to bottom. Now rain can get in as well as spiders and am very concerned this is going to happen on every corner. So please respond to me with what my options are to get this replaced. Thank You for your time. James Dalgity

I am a elderly women and was walking to my car when all of a sudden this man pushing carts screams out with a ungodly noise. Scared me to death. And when I asked him if he was ok, he looked at me and told me to mind my own business and screamed again. This is very disturbing if you have a heart problem, as I do. I returned the following week and was waiting for my husband in my car when I seen this same attendant and he was just standing around and I could hear someone calling for assistance on his walkie talkie asking for Johnny and he ignored the call. About 4 min later I heard it again and this time he shut off the walkie talkie. This employee is very unprofessional and seems like he doesn't want to assist other employees. Beware when going to store on Woodmen and Powers. "1538"

Sammy in appliance at store 8472 is just an amazing I just moved here and been all over the world. N she is do friendly and knows her stuff I almost wanna stay here just because of the quality. She has in her, please let her know how thankful that i am I told manager did the survey andcouldnt get threw on the cotpoarTe line, but she's great n really smart with appliN is, she talked us into a whole kitchenaid suiete

Went into bradenton home depot on cortez rd. To purchase a generator and pressure washer to clean my sister's yard and lighting for her wedding. As we were looking for the items an unknown man was following us. Later to know it was loss prevention named scott. Finally we found a nice man to help us with generator. That said it had to be ordered online and will arrive to our house in 2 to 3 days. So me and my husband decided to order both online and still have time to prep for my sister's wedding. We return pressure washer to it's location were we were still being followed. My husband was getting upset and I told him it's ok we know we gonna order online. So we proceeded to our car where the unknown man (scott) followed us. My husband asked him why are u following us. He said he was looking for his car. My husband den told hm. You were following us all inside. (scott) then turned around took a picture of my husband and said you [censor] [censor]... My husband got upset walked up to home depot when we were stopped by so called manager sean. Said we were not aloud in store. And there was no one higher then him to speak to. We told him what happen and did nothing. We told him loss prevention guy to a picture of my husband and called him a spic... My husband felt discriminated and disrespected. Manager never did nothing about it... We will never shop from home depot. We will get items else where cor my sister's wedding. Never felt so discrimated in our whole entire life

To Whom It May Concern:

Order ID: H0732-69850 Amount $666.91
We have had the following issues with our visit Home Depot, [protected]@HomeDepot.com, phone#[protected].

1. We are a military family with one member deployed for the 4th time. We appreciate your support of the military and the discounts you offer. My husband is currently deployed at this time and I am in the process of remodeling an entire home. I came to Home Depot expecting a good product, a timely delivery, and excellent customer service.
2. I placed an order on 5/6 for a washing machine (with haul away) and were told the delivery date would be 10/13.
3. We are remodeling a home and made several expensive purchases in the same day.
4. On the 13th, we called to find out when the washing machine would be delivered and found out the order was never placed. Apparently, the cashier never actually scanned the paper with the washer order.
5. The washer I originally wanted was now on backorder, so the manager of the store took my information and placed a new order with a 5/21 delivery.
6. I had a work conference in Gatlinburg that weekend, but woke up early Sunday morning to make it home before 10am for the delivery.
7. As it got later in the day, I called Home Depot to determine when the washer would be delivered. I was told that there are no Sunday deliveries and that my order was never actually sent to the manufacturer.
8. Another representative offered to take my information and called me on the 22nd to place a new order for delivery on the 27th.
9. I received a call on the 26th that the deliver would be between 5-7pm. At 7:15, I got a call that it was raining too hard and the technician requested a new delivery for Sunday, the 28th at 8am.
10. I agreed to the new date/time and was told I would receive a $50 gift card for my trouble (the gift card has yet to arrive).
11. This time, the washer was actually delivered after waiting almost a month from my original order date.
12. The installation took about 20 minutes and I requested that the haul away fee to be removed because I sold my old washer while waiting for the new one.
13. Happy that I finally got the washer, I started a load of laundry and left to grab breakfast with my family.
14. When I got home an hour later, the new floors in my laundry room and adjoining hallway were flooded.
15. I called the delivery company and explained that the new washer leaked everywhere.
16. Home Depot sent a repairman to the house the next day and told us the valves were defective.
17. We did not believe this, because the old washer worked just fine with the old valves.
18. Tired of being disappointed by Home Depot and skeptical of a valve issue, we hired our own plumber.
19. Our plumber determined that we did not have a valve issue and he setup the washer to work properly.
20. This purchase was an absolute nightmare and just seems to be one failure after another. I’ve wasted so much time on the phone with your customer service team, I’ve waited at home for multiple delivery dates that never arrived. And now, it has cost me money to hire a plumber and clean up the mess from a flooded room.
21. Why did we have to go through such poor customer service from your team? I do not understand why the ball was continuously dropped from the date I placed the order until the washer was installed incorrectly and ended up wasting my time, my money, and my trust in your store. I could not begin to tell you how many phone numbers or employees we were told to contact.