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4.2 11298 Reviews

Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Home Depot reviews & complaints 2411

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6:51 am EDT
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Home Depot countertop installation process

store manager Kendall Mann, store 1777 not providing help with some installation issues I am facing with sink and countertops. My emails never get a response, very hard to get her on the phone, and she said she'd call Monday and it's now Wednesday and have not heard from her with any solution or even an update on the situation.
My installing issues remain unresolved because this store is doing a very poor job of communicating and attempting to solve the problem.

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10:42 am EDT
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Home Depot 7.4cu. ft. apartment size refrigerator

It was delivered the 7th of July, 2017, when my son got home from work the next day, and opened it, was badly damaged on top sides, he took it back to store, got the run around, but finally credited money back to my account, all but $15 dollars and some cents, The product was $ 379, and they only returned $401.oo they said that is all it brought up, I have papers at home, but live 50 miles away, the Order # is c618047032, My computer only printed half the page, thus I can't make out full amount, but I know it was 416.00 plus some cents, he is stressed, has been without refrigerator for over a week, is going back to home depot today and order it there, he doesn't trust the online service. We are extremely unhappy with all that transpired! We would like the 15 dollars and some cents refunded!

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10:38 am EDT

Home Depot everbilt stainless steel waterfall pump

I purchased a replacement Everbilt Pump April 29, 2017, after the first one I purchased failed, and the Everbilt Service Representative put me through holy hell, to get a replacement refund. The pump doesn't run for more than 4 hours before it stops and if I let it set for several hours it starts up and run again for about 4 hours and stops. The Representative had me pull the pump out of my pond take the bottom plate off and set it in sink filled water to see if it would run. Well yes it ran which I told him it would. He then took the model number, serial number etc. gave me an authorization return number and told me to take it back my local Home Depot for a credit return. I called today @ approximately 10:15AM, and the same Representative started over with the same drill. I don't feel it is my responsibility to troubleshoot Home Depot - Everbilt products that fail. This entire process is costing me money and time, which doesn't appear to be a concern of anyone at Home Depot. The last Pump was returned using authorization Number PIQ8682.
I am about to go and pull the pump from my Pond and call the Everbilt Representative and let him put me through this drill of testing again, just so I can get a return authorization number. If my Pond wasn't set up for this pump and Lowes wasn't so far away I would never go near a Home Depot store again, based on the way I have been treated about this pump.

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10:01 am EDT
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Home Depot tile floor installation

On June 20th I request measurement and quote for tile floor installation.
Received measurement and quote on June 23rd. I've been unable to have anyone at my Home Depot store #481 Oro Valley Az tell me when my installation is scheduled. 18 days is Poor customer service, however I have received my first payment request form Home Depot! It should not take 18 days to wait for an answer to when my tile installation will be scheduled. Hopefully this no indication of how the installation it's self we go?

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8:19 pm EDT

Home Depot electrolux dryer: from home depot!!!

Electrolux Dryer:

Purchased on 6/6 at Fairfield Store. Scheduled deliveries on:
6/9. Truck broke down
6/13. Wrong machine, door opens wrong way delivery people would not install- left while I was talking to Home Depot. Sales said it would be rescheduled for first thing Thursday (27th)
6/27 waited all day and door opens wrong way was told a special delivery man would be here to install…nope, they wouldn’t install
6/29. I was told by the manager to accept it and he would send someone from the store to install it. However, it Arrived with the Hinges Broken on Door
7/8 Another sales rep called and said she spoke to the factory and ordered the CORRECT item and it would be delivered on Saturday 7/8 ( between 2-6). It arrived at 8pm with a crushed right side, see photo attached.Also the door was still in the wrong position.

I thought I was dealing with a first call operation at Home Depot 

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8:18 am EDT
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Home Depot installation of dishwasher

I ordered a DW on June 22, was delivered on the 24th all dented. We did not accept and were told that we would get a call by Tuesday or rescheduling. End of that day I still had not gotten a call, so called [protected], the number on the form we were given. The person I spoke with implied it was up to us to call to reschedule and now the soonest date would be 7/6. I then received a call that there was some mix up and delivery would now be 7/3. I even got a conformation call that weekend. Monday came and went with no call... Tuesday was a holiday so Wednesday I called and delivery was now set back for 7/6 between 2-6. By 4pm on 7/6 I still had not heard anything so I called both the delivery # and my local HD (which was horrible service!, was transferred 3 times and once back to the same person) all who said delivery was for that day but could not tell me anything more. Well, once again no call. Just got off the phone and there had been some mix up with the initial reschedule so the soonest they can get is 7/17... NEVER BUYING APPLIANCE HERE AGAIN!

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1:40 pm EDT

Home Depot home depot 3 person futon swing item 672-792, model s010047

I purchased this swing in 2015 at the Redlands CA location. It was on sale at a very good price. I didn't actually assemble the swing until this year. When I did, I discovered the canopy that was in the box is too small, it probably is for the 2 person futon swing. I visited the store. This item is still available on line. They referred me to call the [protected] number. I called and spoke with a very nice rep. She explained that I'd have to purchase the correct canopy for $65. My complaint is that I think Home Depot should provide me with the correct canopy that I paid for, it was not my error that the wrong size canopy was packed in the box. I have photographs to demonstrate the canopy is too small for the swing.

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10:58 pm EDT

Home Depot toilet

I went Home Depot and spent $317.50 on July 4 and brought Two toilets and a screen door and I had someone to come in on 07/05/17 to stall the toilets and when he open on of the boxes one toilet was burst all the pieces and I took it back on the the 5 same day I walk in to get some help they called for help no one came so my son took it off the truck and I wanted to exchange so I went and got another one which was the wrong one instead of calling someone to help me I had to go back and try to fine the same one and I did it was in the top shelf which I had to hunt someone to get it down for me I got so frustrated and upset because I had to pay extra fir the man that installed the toilet for me I was in there over and hour trying to exchange one item I lost money and plus mileage that I had to come so far so I think that you should have more help to wait on customer i had to pay out if my pocket $25.00 extra for him waiting on me I wish I would went to Lowes which is closer to my house but I chose you company to do my business had a bad experience

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Update by Willette sawyer
Jul 05, 2017 11:00 pm EDT

Will be waiting to here from someone

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8:31 am EDT

Home Depot I am registering a complaint against order id h1221-34388

I took off from work as I was scheduled to have my stove and refrigerator delivered today and stated they could deliver it to me on Friday or Saturday. I explained that I had already agreed to donated my old stove and refrigerator to the Salvation Army and that they are picking up the items this morning. I also explained that I chose this date to coincide with the Salvation Army pick up and have no more time to off of work and must have the items delivered today as I have a child with serious medical condition whose medication must remain refrigerated. She stated that the drivers went out at 6:00am in the morning and are on the road for today and are already booked for tomorrow. She stated that I could get it by Friday as the refrigerator is on the tractor trailer which has to be unloaded. I asked to speak with a manager.

The manager was totally insensitive to my concerns and was quite abrupt. He stated the following: I don't mean to be abrupt but you can take the medication to a neighbors house problem solve" as I would not be getting the refrigerator today. He stated that he would try to get it to me by tomorrow.

I

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7:47 pm EDT

Home Depot store employee treatment to my minor daughter.

Hi, on or about two and a half weeks ago my 13 year old daughter, who has autism, went with me to Home Depot to purchase some wood stain and sand paper for us to restore her dresser. On our way in the store my son mentioned needing to use the facilities and my daughter said she needed to use them too. Being that my son is 15 and further more mature than boys his age, I decided it was ok for them to accompany eachother there since they did this many times before without any issues, and my dauthers twin would be helping. After about 15 minutes i began to feel concerned since they werent back. I walked towards the restrooms and ran into my children who tell me they were kicked out by the worker in charge helping at self checkout. I asked them why and the twins began telling me that my son was going to need a few extra minutes in the bathroom and the girls decided to look for me since they felt uncomfortable waiting alone. My daughter had a quarter she'd been playing with in her hands and dropped it, it then rolled under one of the self checkout registers where my daughter discovered more change dropped or lost by other individuals. My autistic daughter began brushing the debris out from under with her hand and when she did another coin rolled under a different checkstand. Shebegan to do the same thing to that one. I asked them whether they wer blocking anyones way or were they interfering with anyone using the machines and they replied to me that nobody other than the employee and a customer using a seperate machine were present. The employee then began giving them ugly looks and when my daughters picked up thechange, they askedif they could get a broom and dustpan. The employee then replied in an angry voice "no i dont have a broom you can use but youd better clean up your mess and give me all the change you just stole and get out before i call the cops and you go to jail where you belong". They then gathered as much if the dust and garbage with thier hands and tossed it in the trash after handing over all the change which was put in the employees jean pocket. They walked out the store and although scared to do so, they decided to use a seperate entrance to find me since its a high traffic area and they feared being kidnapped. I felt angry and asked to speak to a manager and about 20 minutes later a young Hispanic male named Miguel or Mike, i believe, came to me asking how he could help. I then had my daughters explain everything and they were even able to point out which worker it was. The man had a seperate female escort us to the front assuring us he would take care of the situation and to give us a 10% discount. Realizing id grabbed the wrong card from my car i told her i needed to grab a different card and she told me it was a one-time discount and once i left it would no longer be valid. The man walked off in an unknown direction. A seperate employee asked if "these were the ones digging in the trash" and even questioned the legitimacy of the 10% discount. I saw my son walking up and their treatment towards us infuriated and disgusted me so i left my items there and gathered my children and left the store.

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Update by Nickole Mari
Jul 03, 2017 7:51 pm EDT

So far nobody has tried to contact us in any way although i remember the man asking my name and best contact number. Nor has my husband seen an interruption in the original employees appearance at work to suggest any time off or time to retrain.

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Kinnul Ingus
, US
Jul 07, 2017 1:18 pm EDT

You're bad parent and should be sterilized along with your autistic daughter.

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9:06 am EDT
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Home Depot poor customer service

To Whom It May Concern,
I visited your Torrey Chase Location #6828 to pick up two faucets for a home remodel, yesterday, 2-Jul-17. While shopping I noticed a faucet (Model #84551SRN) on display that had a low cost ($11.87). I picked up the faucets, proceeded to pay for them and I was informed that this was not the cost of the faucets. The person over the plumbing department met me at faucet location so I can show him where the price tag was. He removed it and brought it back to the cashier. They both called the manager to explain the situation. Twenty minutes later the Mr. Waldo Vasquez showed up to inform me that he could not honor the price on the tag. I explain to him that I shop at Home Depot all the time and never had any issues. He said that maybe kids were playing around and switched the tags around. I said the tag gas placed high enough that you needed a ladder to reach it and his employee agreed. Mr. Vasquez said the only thing he could do was give me 20% off, and that’s it, I can either take it or leave it. He was rude and condescending. In my opinion this is very poor customer service and should have been honor the price called out on the price tag.
I would like to purchase the two faucets at the price indicated on your display and would like your corporate office to offer costumer service training to Mr. Vasquez, to ensure no one else gets treated this way and for loyal customers like myself to continue doing business with your company.
Please find attached photo and advise.

Thank you,
Nadia A. Benitez, Associate AIA

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4:51 am EDT

Home Depot complain about store manager at 35 grand marshall dr, toronto, on m1b, canada

We have went to the store to buy the hard wood floor for our house on 30th June 2017 evening around 4:00 o'clock. We have selected one type of hard wood and ordered 40 boxes and paid in full and toll the floor assistant to give same dialog number boxes and he agree for it. Then we said we will come back later (same day) to pick up.
After that we went to pick up with the truck at 8:00pm (30th June 2017) and we see those 40 boxes are not same dialog number it was totally different.
Then we called the store manager and asked about it, he didn't try to solve the problem and he immediately say if don't want we will refund it.
But we rush to get this same day because next day Canada day holiday and planed every thing to do on long week end. Then we said to refund quickly then only we can go other Home depot location to get the correct one.
But he purposely delayed the refunding process and refunded at 9:16PM only. He has delayed us more than one hour.

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1:24 pm EDT
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Home Depot hot water heater

Corrosion was found on a water line to my Rheem hot water heater I purchased on11/16/2015. Although it is about 6 months passed the one year guarantee, I feel that Home Depot should repair the faulty water line. Delta as refused to help saying that it passed inspection so it was OK at the time. Well, corrosion takes a while to occur, so that response is not sensible. I have been working with Josh at store 680 and he has sent this matter to his area rep who offers to send a handy man out at the rate of $100. That is not acceptable. I purchase big items from Home Depot because I thought they would stand behind their products. I called Rheem, and I agree with them that it is not a faulty heater. Home Depot should repair this problem so that it doesn't get worse and shorten the life of the heater. The asst managers I spoke to have been polite and have worked on the issue in a timely manner, but they are having no luck with Delta in this matter. I feel that it is an installation problem and should be backed up by Home Depot. My CIS ID is 327680. I am customer #277231 . Josh at store 680 has a copy of my documents. Thank you.

LINDA BIENHOFF
6197 CAMINITO DEL OESTE
SAN DIEGO CA 92111
[protected]

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10:59 am EDT

Home Depot weber spirit e-210 defective unit

On june 23 we purchased the unit from the poughkeepsie new york store, on saturday june 24 we put the unit together . We then put a new propane tank on it and it fired up nicely. Flame was perfect and we walked away to get hot dogs to grill all of a sudden we heard a pop and the hose on the grill supplied by the manufacturer blew and ignited spewing a large flame and destroyed the new unit !
we contacted the manufacturer and they said the tank caused the issue! they offered a discount only not replacement
the valve on the tank as well as the regulator was not damaged only the hose that blew off. We used a hose to keep the tank cool while the flame at the end of the hose was out of control
it almost burned my house down

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7:34 pm EDT

Home Depot major appliance - washer

In May, I purchased a washer and pedestal. Installation was included. During delivery, my wife was incorrectly told by delivery personnel that the washer was a combo washer and dryer so she refused delivery. I then had to reorder the washer and pedestal. Washer was delivered first and set up by the delivery personnel who assured us that when the pedestal arrives later the washer would be installed on the pedestal. When the pedestal came the delivery personnel refused to to install it. They told us that once the washer was in use they couldn't lay it on its side to install the pedestal and if they did it would void the warranty. I went to Home Depot myself and was told I'd be contacted about getting it installed. One no ever called me. During this purchase customer service has been terrible.

If the washer and pedestal can't be installed by Home Depot then we want to return both. I'd like a definitive answer as to whether or not the washer can be put onto the pedestal without voiding the warranty.

Order - W717434290 and Order - [protected]

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1:38 pm EDT

Home Depot extended warranty service

I purchased a 5 year warranty for my LG refrigerator in June 2013, an LG 25776.

On May 2, 2017 my refrigerator quit working, neither the refrigerator or the freezer were cold. I called Home Depot, Ausurion, about the protection plan that I purchased and they sent out 'On Site' service, a week later.

A 'On-site' technician adjusted a stuck fan, but our fridge was still not
cooling. 'On Site' service then claimed the main board was not working, and sent another tech 2 weeks later to replace the main board, to no avail. A week later, another 'On-site' tech is called out and he diagnosed the compressor as the issue. He stated that he doesn't fix compressors.

Ausurion said that 'On-site' service, one of Asurions subsidiaries, was not authorized to repair the compressors. Refrigerator was deemed irreparable!

LG service was contacted by Asurion, they sent a tech out a week later. The LG tech replaced the main board once again.He alluded to possible improper previous work, and still our refrigerator and freezer were not cooling. Then the LG tech returns, one week later, examines the compressor and says our appliance is not repairable.

June 27, almost 2 months later, LG wants to replace the compressor, but not until next week (July 3rd).

My complaint is about the lengthy delay, and the multitude of technicians. Why wasn't this diagnosed correctly the first time On-Site arrived for service?

Asurion said the On-Site company wasn't qualified to change a compressor, then why did they send us an unqualified technician to fix our refrigerator?

Why didn't LG come out first?

Just a note, each time the tech finished their work, I received and e-mail and text about out completed work that said "Thank you for choosing Ausurion". All the techs, repair appointments, and all the parts replaced, with absolutely no results.

Why doesn't Home Depot just buy out the refrigerator and let us buy a new one?

We have spent so much extra money on eating out, which is much more than the cost of these unresolved repairs.

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8:26 am EDT
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Home Depot customer service and installation

I'd love to be able to place a picture here of the ridiculously installed exterior shutters I purchased at Daytona Beach, FL Home Depot. Home Depot installer glued shutters to house with gobs and gobs of caulking because he used the wrong nails that did not come with the product and they wouldn't hold. Minutes after he "glued" them, the shutters and nails started pulling away from the house. Told him to leave and he threw obscenities at me in a frightening way.

I brought pictures of the mess to Home Depot and subsequently more than 14 communications and I kept getting a runaround. Done with this company, I do not trust them and do not like being discourteously treated nor should I have to waste so much of my time getting more and more frustrated. I'm a senior with a bad back and hip and I now have to get on a ladder and scrape this gunk off my house which will also scrape paint off. But this will actually be easier than trying to deal with Home Depot Customer Service and managers.

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9:21 pm EDT
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Home Depot home depot help

Went to Home Depot tonight around 5:25 p.m. Want to buy some appliances nobody around to help me waited about 15 minutes walked up to the service counter ask the lady there if she could get me some help went back to the appliances and waited almost 20 minutes finally I walked out of the store told the lady I will go to store that wants people's business and it is actually open an employee criss was there not working but said he would help me I told him too bad went to Sears and in 15 minutes my truck was loaded with stuff and I was on my way I will probably never go Home Depot again I buy lots of plywood there also and it's not a very good grade Menards is better and cheaper sorry because I liked a couple of your workers and I won't be seeing them no more

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9:34 pm EDT
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Home Depot bird seed

The store on South Ave in Garwood NJ is selling seed filled with mold. Mold is poisonous to birds. I returned a bag and they said that 2 skids we're going to be removed. That was almost 2 weeks ago. I went back to try to buy seed again today and saw that the same wet, water soaked skids had the same bags of water stained seeds. You could see the gray mold inside. PLEASE remove these so your customers are not killing the birds they are feeding!

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12:20 am EDT
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Home Depot received wrong product

Order I received was incorrect, I ordered a Storm Door and instead got 10 door seals, do not even understand how someone can mess this up that bad. Went to the store a week ago and had them call customer service which said they would be shipping the door out. I went back to the store (0273) today (20 June, 2017) and had them call again to check the status. Order number W605425243. Representative on the phone stated that they were still not tracking anything about the order even being wrong. Now the order has been placed and again and I am delayed yet even further on a job since the door will not be here until July 10th to 13th. I will now have to wait two months for a standard door. This is ridiculous and unacceptable, because as a Contractor this makes me look bad and have to keep delaying the completion of a project. This is costing me money to delay it and future business. I am seriously thinking of moving my commercial account else where. This door needs to be delivered within a week to the store.

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.