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Home Depot / poor carpet installation and no recourse

MD, United States Review updated:
We had a large living room carpeted by home depot. We purchased the carpet through them and had them install it. The carpet was extremely poorly installed. There are ripples going all the way across the floor as well as little mounds against all of the walls. Obviously the installers did not know what they were doing — the carpet was not properly stretched. I even had a contractor come in and tell me he has never seen such a poor installation job. I contacted home depot regarding this issue and they ignored my complaint. I contacted them a second time and they simply sent a letter — complete with typos — telling me that my complaint was 'rejected'. I would never have anything installed by home depot again — we are stcuk with this awful carpet that guests trip over and many comment on. Of course, we are always happy to tell them just who installed our carpet just in case they are looking for the worst carpet installation service in the country,


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  13th of Jun, 2009
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I had a deck done by home depot as well and have never been more disgusted in my life! We're actually contacting the media and a lawyer as I have the ### installation they passed as complete. This has cost me a promotion at work as well as costing us the loss of 2 kids for my wifes daycare due to not having a proper fire escape.

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Home Depot Logo Home Depot
Customer Service
Overall Satisfaction Rating

803 Reviews
2455 Paces Ferry Rd SE, #B #3
United States - 30339-1834
+1 800 466 3337
+1 770 384 5038
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