Home Depot
reviews and complaints

Purchased a whole house window and slider replacement in August. During install, two windows were found to have damage from the manufacturer. I was told by the installers that a ticket would be started and I would be contacted when my windows were ready. I received a call from an inspector who apparently was notified that my job was completed. That was September, so I called customer service and spoke with Sherry who was unaware of the problem. She was the first who promised to get back to me and never did. I've spoken with various other customer service reps, I'm keeping a log, all promising to call back, never doing it. I've called nine times now, the last was to the corporate office who promised a call back within 24hrs. That was a week ago. Home Depot was paid in full in August and it wasn't cheap. Why can't I receive the courtesy of an answer as to when I can expect completion? Customer case [protected].

I paid over $22k to have Home Depot (Milpitas) to have hardwood installed in my townhouse in Sept 2017. It is now almost November and my floors are incomplete and there are damages on my walls and floors! They delivered the wrong materials and subcontract the installers that bring unauthorized workers to my home. I constantly have to contact Home Depot and installers about my issues. Its like they never communicate with each other and make thr customer do all the follow up.Never ever will I hire Home Depot again!

I have been a loyal Home Depot costumer for years. I recently bought a house and have spent thousands at Home Depot in the last few months (i have receipts as proof). I have always had either a great or okay experience, but today was disgusting. I never write reviews, but felt today is a must. I was waiting online at the paint department for about 15 minutes before it was my turn to place an order. The staff there (Jessica) saw I was after the lady she was servicing and there was a man behind me. All the sudden a lady cuts the line and Jessica right away tries to take her order, without addressing that she cut the line and must have air her turn. I spoke up and said "excuse me I was next this lady jumped the line". Jessica said to the lady " oh you have to wait online". The lady then said something in Spanish to Jessica and Jessica replied in Spanish. Jessica later took my order and I apologized to her but explained that I have been waiting and I have to go as I have my kids with me. She said no problem. she took the other people's orders and prepared them before mine. I continued to wait for my paint and only got one order. I inquired why my quart of black paint was taking long and she said she's working on it. I asked why she
took the lady and guy that were after me first. She couldn't answer me. She was dismissive and rude. I also believe it was discrimination because I was clearly not Hispanic. So I had to wait.

I found out day after purchase, by phone call, the rekeying is free only available at time of purchase. "Bring it on in and return it and then buy new ones and we'll rekey, only take about twenty minutes ". It's not like home depot is local, this store (that had the items I want) is 50+ miles one way. Staff said won't rekey if I bring it in. It is only at time of purchase. Check out did not notify me. No one in department asked me if I needed assistance. I haven't even opened pkgs.
Crap, now this thing wants me to create an account or sign in.

Purchased some floors from the dorman center SC location, said they weren't in stock at the store but were in stock at the warehouse. Promised a 7/10 day delivery. Two days after my order I recieve an email stating that the floors are on a backorder for 2 months. I go back into the store and request a refund for the amount of 4k. (I paid cash) they said that they didn't have enough cash in till, so they will pay me via check within 7-10 business days. Well, it's been 27 days and I still haven't received my refund in the mail, neither is the management helping me resolve this issue. I've purchased over 20k of material in the last 3 weeks with Home Depot, and I'm more than upset over this case. They will no longer be getting my/my family business from here on. Where is the customer loyalty when you can't reimburse the small amount. You're a billion dollar industry.

I had ordered a mirror online from Home Depot. After 30 days of no delivery I called to follow up. They saw the order but it was allegedly sent to a bad address (there is no town by that name in my state and somehow they had the correct address to charge my credit card. ) I reordered the mirror against my better judgment and when it was delivered it was completely shattered. Needless to say I will not be making any purchases from them in the future.

We bought counter top and trying to get them installed has been nothing but a hassle to say the least. We rarely get return phone calls from home depot to get this fixed. The granite people came took out the old countertops ask us to move and disconnect stove, dishwasher, sink, and refrigerator. We did that the next day they came out and remove the old counter tops few days later they came and did the measurements. Now everything is a part we have to stove no sink etc. Now they come back and say we cant install the new counter tops for 2 more weeks. Of course everyone has excuses and nothing they can do about it. You would think if this is a scheduling things they would not have us remove the old appliances until they are ready to install things.

Hi, I was shopping in your south portland Maine store this morning around 8:30 am. I am in the process of redoing my bathroom so came in to order all of my supplies. I was looking at bathroom vanities for about 15 minutes, with many employees walking by me, not one asking if they could help me. I had a lot of questions since I was buying all new fixtures. I finally had to walk around the store to find help and there were 3 people sitting at desks in the kitchen area. When I walked over, I had to say "excuse me" to interrupt their conversation and just a got a look, I had to ask for help with the vanities. They all looked at each other like.."who is stuck helping her"..Finally the woman put her yogurt down and started coming over, I thanked her and said I needed a 42inch bathroom vanity. She stopped in her tracks and said.."We don't have any..you have to go on line" Really? I had been on line for a week which is why I chose your store. My hope was she could educate me on the features and benefits and show me what you had and SHE could order it for me. I needed everything including a new tub. I was so disgusted I told her I was going to lowes. She then said .."no, I can help you." But I was too mad. It's upsetting when you go into a store ready to spend thousands of dollars and get treated like you're a bother. I did, in fact, go to lowes and was helped right away.

I just left the Staten Island Home Depot store (2501 forest avenue). And would like to put a complaint in about a cashier named ebony, she rang up my order then as I was talking to my dad about his purchase she was literally rushing us saying “you don’t want it” because I’m ready to clock out”. I felt that was very rude to say to a customer! then as my dad was taking his change out of his pocket before he could count it she counted it for him and took it out of his hand because she was in a hurry! I was not satisfied with her customer service and would like for her to be talked too about her customer service! I’ve never had such rude service ever in a store before.

I'm remodeling a master bathroom in my home, been a costumer and having a credit card from Home have most of my purchases done there.

I did most of the purchases for this project on Sunday October 15, 2017

From the list of items I needed I had to purchase items in two different stores and I can understand that some stores carry different items however in my list I needed 3 units of MS International White Double Beveled 4 in. x 36 in. Engineered Marble Threshold Floor .

Yesterday I visited a third store, in three days visiting 3 different I could only get 2 of this item.

When I look at the store inventory I see more quantity and when I ask a team member they tell me the inventory is always wrong and that this item sells immediately and lots of them.

Receiving the same excuse in the three stores looks that Home Depot doesn't care too much about costumer needs.

I was a senior merchandise manager for a few years at a wholesale club and I know that if you have a product that sells a lot like this one I been told as at sells any store manager, a merchandise manager or been the home Depot responsible to maintain levels of stock will make sure the product is available always available when the costumer needs.

Also making sure the costumers have to make tours at different stores to find a product "because the inventory is always wrong" are very innocent excuses and a lack of respect for costumers like myself.

They make me feel like a criminal
I was trying to pay my stuff at the register and the woman told me that she needs to see my ID
I was like oh really and she said yes, so I told her that I left my wallet in my car
So than I told her that I will pay at the self register
So I when but by the time I got there she already told the others employees to stop me at the self register
I feel discriminated because they don't ask white peoples for their ID
And is not the first time I paid with my credit card
I was so mad the way they treated me
This happens at the Home Depot on highland park
Around 6 6:16 pm on October 17/2017

PARK CITY Utah Store #4415

Just so we both have our story straight well my side anyway. I have already seen the flaws in the side of the story and the mangers. I’m fine with the termination, I’m not going to say I deserved it. I can deal with it. I can’t choose my consequences, just my choses. I never gave a call back to the management due to the problem of never getting through. Yes she did give me her personal cell phone number, I just never called it because she could tell me what ever she needed to once I got to work. Melanie never even made an attempt to check with me while on shift. However she does have time to send the local police to check on me while I’m at my other job. Which was a waste of their time and showed her incompetence. She says she called three time and left three messages. That’s funny I only have one. They said that I was a no show for work, nor did I call in on the 31st of August. “Surprise!” I wasn’t scheduled? This is proof of incompetence as a managers. I was suspicious of a set up. I was right.
The customers in that store are what we call Park City people, meaning the rich and privileged. No regards to anyone because they are too important to be bothered. They are very arrogant and demanding and it always someone’s fault because they can’t find what they need. They are the only ones in the store shopping, because no one else is as important as them.
Months ago I couldn’t find her and needed to talk to someone in management about this insurance problem they created, due to their lack of scheduling people to work. 6 hours in January and 4 hours in February. The HR department should be fired for their gross negligence. I left her two insurance charges for coverage. I paid the bills, yes over $300.00 and Melanie did NOTHING, NOTHING at all and I do mean NOTHING. Once again showing her true management skills. As far as management goes with my experience of 25 years in the military, Melanie has none, neither does Jeff, Matt or Derrick they are all sheep following the leaders as mindless as they are. Derrick is out to make himself a name at the coast of anything. That makes him extremely dangerous. So I don’t trust them nor have any confidence in their ability to do anything on their own. The only one there worth keeping is Fletcher.
Melanie has been either firing or people are fed up with her nonsense and inability to manage, they just leave.
Jeff is too afraid to do anything as well is Matt. Dakota as long as he stays hid from everyone he is alright.
However I am going to complain about the miss management of the store from people who should know better. I did bother to take notes once I figured out they were targeting me. Here is what I seen on a daily basis;
Why is it when I come in on my shift there is no one in Millwork. Yet consumers come to me looking for help while stocking Hardware but no one in millwork to help them. Where is the “coaching” to that?
Karen in flooring is too busy to help anyone. She sits in front of the computer all day and does nothing. She refers her customers to someone else, instead of getting up and actually helping them. Where is the “coaching” to that?
The same thing at the Pro desk. They are too lazy to walk around the counter and actually help a customer. So they call me on the phone to help when I’m right in front of them. On several incident I was in plain sight helping a customer when the Pro desk called me to go help someone on aisle 22…Really? No customer was at their counter either. Where is the “coaching” to that?
Lumber what can we say about lumber. There is never anyone there, so guess who has to help them. So just why do they have a department head who always goes into hiding? I don’t mind helping people at all. So why are these people getting away with this type of behavior, when I get coached for it. I’ll beat you not one of them got coached on anything. The good ole boy system is working well. Where is the “coaching” to that?
Why do the associate have to jump through hoops when they have a walk through? Isn’t the store supposed to look inspection ready every day? Once again Management and their incompetence, NOT doing their job.
In their letter or statement they made as a final record is only half true. When someone goes in for counseling. The conversations are then private. It is nobody business but the councilors. Not at Home Depot you can add words if you need too, make the individual look bad (as Derrick did). It’s is very obvious that You; Home Depot do not know how to take care of Veterans or help them to adjust into the civilian world. Your so called Metal Health people are mental. Just what is there Doctorate in? Basket Weaving? Unless they are a certified Mental Health Doctor They can’t say [censor] about anyone or make any type of statement or record. It becomes illegal. You can go to jail for it.
The mangers speak down to all the associates, very condescending. That should be addressed immediately if not sooner. You have no respect for me. I have none for you. RESPECT is a two way street. It’s earned not ever given because of your job title. Your managers think it’s in their damn job description.
Well I have ranted long enough but every one of you Managers in the Park City store need either a letter of reprimand entered in to their file. No coaching because “YOU” as Home Depot put them into that position and let them act that way. The managers and most of the customers in that store are very disrespectful.
Why are dogs allowed in the store? The State of Utah say it is illegal. A Class B misdemeanor $1000.00 fine 6 months in jail or both. Here we are compromising with the state law. I was hoping a dog would go after a service animal. Because I was going to encourage the service animal owner to sue Home Depot the manager and the owner of the other dog.
Home Depot return policy, “Are you all crazy?” I have seen stuff come back that I wouldn’t give you a dime back for the condition. Park City is defrauding you, and your manager allows it. A hammer comes back. Now at glance you can see that it has been well use, What does the Park City store do? Oh, of course give them their money back.
The Constitution of the United States gives me the right to say whatever I want, whenever I want, to whomever I want. I’m the one that took the time to defend the constitution against all enemies foreign and domestic, just what did you do? and that trumps Home Depot policies.
I know you are just going to trash this letter. I don’t care. You are all too paranoid to handle anything. Your bottom line get in the way. Home Depot management needs to grow up. You say anything in jest or with sarcasm they think is a threat on their lives. They have been babied their whole life and now can’t deal with reality. They think there is going to be a mass shooting or something in the store. I’m surprised you have stayed in business this long.
I really enjoyed working there and enjoyed some of the people I was working with. The stupidity that goes on behind the facade needs to stop. The liberalism is driving me insane. Cry babies!

Clark Shumway

Buyer Beware,
I ordered master bedroom carpet for my rental property. The carpet was to take 7-10 business days for delivery to store. Then I was to have a carpet installer to call for home install. Well I have not heard from Home Depot. When I called they stated they have the carpet however the installed has a busy schedule and it could be up to 6 weeks.
Can someone please tell me how come I was not given this information. Know I've paid for carpet and install I get the run around. This is crazy. I advice folks not to purchase carpet from Home Depot. I'm still waiting. And they have not returned my call! Sorry

I had set up a time from 10 am to noon for technician from ARS to come to quote a price for hot water replacement. I got a call at 11 am that said they would be over shortly. I waited till 12:20 pm after calling ARS an letting them know that no one showed up. I had a doctors appointment and I was late for that because no one showed up and I gave him till 1215 pm. When I got back home, I had a message that the technician was at my house at 12:33pm. I did have a call from ARS stating that they tried to reach me several times. This is not honest and is a flat out lie. How can I trust ARS as an installer for Home Depot after this poor showing. I have call several other plumbers which will come out in a timely mannor. I would not use ARS as a sub contractor due to the relax attitude. I should also not that ARS could not answer simple installation questions.

Soooo sneaky.
They use a very shady scheme. You buy an item, pay for it and get an email stating that your items are out of stock and they have no idea when it will be available again.
Refund? Forget about it. They will feed you with promises to notify you when the item appears again, but it will never happen. Why? Well, they don't care. They just promise. that's all.
Don't deal with them.

Wed 10/11/[protected] Price Match dispute/Delivery ext.

We purchased a 4pc kitchen set and washer/dryer over Labor Sale totally $4500.00 at Ranson, WV store.
Our home is under construction and was scheduled to have power 30days ago. However, few issues have delayed the power.
Home Depots' policy will not allow the driver to deliver/install without power or it voids the warranty. We requested to reschedule, due to no fault of our own, which exceeded our 3 attempts. We spoke to the 800 customer service number to request a one week ext and was instructed to go into the store and request to speak with a manager. We stopped by customer service, went through whole scenario and Brain sent us to Assistant Manager Dan in Appliances. He went refused to honor the price match and lost the sale over $300 and told us we would need to just go back to customer service and cancel the order and get a refund. We went back to customer service and requested the refund 1hour and 15mins later the Assistant Manager Dan comes to us and said "Our policy will only allow a check to be mailed because of the amount of the refund, although we paid cash for our purchase. I refused his offer and insisted that I needed a cash refund. He had Brian request a cash draw request for $3600.00 and 45minutes later came back and handed us $3600.. OR 360 in 10(ten) dollar bills and the remaining $800 went back on home depot card, of which I have discarded.
I have never been so insulted in my life. All we needed was a one week extension for delivery and all this humiliation could have be avoided and saved a customer that has spent over $15, 000 in this store in last 90days.

I needed to have some keys made 10/11. I asked 2 employees where to go before finding where the machine was. When I got there, no one was there to make the keys. Why couldn't they have called someone when I made the request both times for the location. Why couldn't hey have told me specifically where it was so I didn't have to ask again. Why couldn't someone have taken me there. Why couldn't the employee who was nearby talking to another customer when I first got there, who must have seen me (ten feet away) have come back or let me know he would come back when he took the other customer to what he was looking for.
Then an employee came but I couldn't tell if he was the one because he was talking away on a cell phone without making any eye contact. So I went looking again for some one.
Then when I told him about the poor service he began to deny and argue with me rather than acknowledging my frustration; making me more frustrated.

On Wednesday, Oct 4, at 11:50 one of your company vehicle drivers hit me from behind at my place of employment, 1820 W. Stassney Austin, Tx. 78745 Austin Community College Campus. I am a teacher/employee there and your driver was in our private faculty parking lot. I was leaving the lot, getting ready to leave, still in our private parking lot and he was in our lot, behind me. This is in front of our building so I don't know why he would be in our private faculty lot. He was behind me and hit the gas and hit me from behind, my car was at a stand not moving, waiting for students to cross. I am very upset about this, my vehicle is a 2017 Chev Camaro, brand new. I took pictures, there is a dent where the license plate is, scratches and the alignment of the bumper itself is off /where it split. The driver gave me such a difficult time and wanted to buff it out etc, he would not exchange information so I called the campus police where they did ask him to provide insurance for company vehicle. The information I got is: License place of your company vehicle he was driving is DJC 6725. Compactpowerrents.com is what is says on the side. The driver, license [protected], name is Salcedo Ralph Jr. The insurance is Travelers Indemnity Policy Y8102131P496IND16. The campus police did write up a claim #, and gave me a unit # Qs2Q36. My husband tried to help in obtaining insurance, he ran information he is a detention assistant officer and said that insurance was bought out by your company, you bought that company out so the insurance card he gave me is incorrect or not up to date. My name is Syl Flores Vickers. I have been so very upset about this and not being able to get anywhere with someone contacting me or providing me insurance that you have. I want to get my vehicle fixed, it has now been over 3 days and I have had no help when I called your firm to get this information, no one calls back. My husband went to Home Depot on Slaughter to report with mgr and he said he would turn it in to head quarters. When I tried to follow up no one knew nothing so please tell me how to go about getting my vehicle fixed. I do have pictures and the police said you can call and get the claim of report from them. my number is [protected] or my husband Louis [protected]. I'm not sure how to download the pics but I can print them and bring them to your office there on Slaughter since I live close by. I would appreciate if someone would contact me as soon as possible so I can get my car taken care of.

Purse was stolen 10/6. Police notified and are researching footage in local stores in which the thieves have already used several of my credit cards.in my purse were 2 home depot store credits ($641.84) and ($170.57) totaling $812.41. I have both register receipts that verify the date, time, transaction number and the last 4 digits of the two store credits. Corporate has verified that the credits were not used as of writing this complaint. However, according to ms. Clare with the corporate resolution team "home depot views the store credit as cash and will not reissue or replace the stolen cards with new cards". Ok, understood but still terrible customer service if you ask me, especially since I have the receipts and its been verified that the credits were not used (Looking to take a little extra from your customers hd? A free $812?)... But the worst part remains that home depot knows the cards have been stolen but still refuse to cancel the numbers associated with the stolen cards. Its one thing to not reissue the money, but its a huge disservice and a mark of shame on home depot that they refuse to even cancel the cards and thwart the thieves. Really hd? Isn't this one of the reasons why you instituted new cards being linked to a driver license? It was confirmed that these two cards were issued right before hd instituted the driver license association, however, they still have record of the card numbers, they still can see the dollar figure available and they still can see that they weren't used as of today, yet they will not cancel nor flag the numbers so the thieves cannot use them. Way to go hd. It's either a clear $812.41 gain for you or a nicely assisted win for the thieves.
Case # [protected] (Please note, upon calling to file a formal complaint, your "corporate resolution team" barely listened to what I was saying, totally missing the emphasis on police, proof of receipts and shutting the current cards down. She was only interested in repeating the words "treated as cash". Upon asking the rep to read back the complaint, she replied "I just have key words, when this call is over i'll finish writing my notes"
Receipt # [protected]
Store credit ending in 3454
Receipt # [protected]
Store credit ending in 6413

On Tuesday, September 19th, 2017 about 8:07 pm I went to the Home Depot (HD) at 1032 Research Center Dr. Atlanta, GA 30331 to rent a floor sander, I also purchased several other items to include 10 gallons of polyurethane for my team and I to work on the project that night. When I went to pay for the equipment, the gentlemen at the tool rental ask for my phone number which I provided, shortly thereafter he informed me that my account was flagged and I could not rent from HD until it is cleared up, and the reason for the flag was a ladder I from HD and did not return it.
Naturally, I was surprised and inquired as to when and where such rental took place. He informed me that the rental took place at store 0114 (Mt. Zion RD) Contract # 218358 on 8/14/14. I said that is impossible as I was not in the U.S. at that time and that location is over 50 miles from my resident. Furthermore, I was deployed with the U.S. military in Afghanistan during the time in question and can prove it.
I ask to speak with the manager, after waiting a few minutes, an assistant manager (Mr. Warren Spillers) came to assist me, I explained to him what’s going on and I handed him my DL and Military ID to compare the signature and contact information on the rental agreement. He said that “once the system flags me there is nothing he can do and it’s like when your driver’s license is suspended. You have to see the judge and pay the fine before it can be reinstated”. He said it as if I was a criminal and HD was the judge. I found the analogy he used very peculiar but after going through the entire ordeal I understand why he chose such comparison. I asked him again to look at the system and please confirm that the information in the system is as on my DL.
He looked and said yes and the only people that can help me is customer service and gave me their number [protected]). I told him that the information in the system is incorrect and it’s impossible that this rental is against my name as I did not rent the ladder and reiterated once again that I was not even in the country at the time in question. He mentioned that this is a customer service matter and proceeded to walk away. I called customer service at that moment and was not able to speak with anyone. During my contact with Mr. Spillers, his professionalism was less than desirable. I find that he had a “can't-do” attitude and treated me as if I had stolen something from his store. There were no respect or dignity towards me and made me felt as if I had done something wrong. I didn’t remember receiving worse service from a professional in the service industry.
He handed me back my ID’s and he said loudly as he started walking away: “let me go back and do what I should be doing”. I was very irate at that moment with his comment but I did not show it or said anything else to him. As he walked away…I said to myself Mother F$%@!#, you are doing what you are supposed to be doing, assisting a customer. Naturally, he did not see me as a customer as his previous actions suggested.
I left the store with the rest of my purchase after about 2 hours and proceeded to call HD the next morning. After about 134 minutes on the phone with HD and transferred to 4 different departments, I was finally given a number to contact Direct Credit [protected]) where I was told that this is not an issue that is handled by that department and I can only be help if I had a delinquent HD credit card. I mentioned to the person on the phone that I have been calling HD for over 2 hours to resolve this issue and he told me I have to speak with the store in question to solve this problem.
I asked him to transfer me to the Mt. Zion store and was transferred to the Jonesborough store. A lovely lady at the Jonesborough store transferred me to the Mt. Zion store and gave me the number to the store in case I got disconnected. Once connected to the store, I spoke with Ms. Victoria at the service desk. I explained to her the issue and offered to pay the bill. Given the fact that my work was stopped and my workers were being paid and not working, I had to choose the lesser of two evils and thus offered to pay the bill which does not belong to me by phone. She informed me that I could not pay the bill over the phone and I had to come to the store and do it in person. Naturally, I was very frustrated as the store was not close to my work site and having to go to the store would consume more of my precious time and costing me more money. I ask Ms. Victoria to have a copy of the original contract for my review upon my arrival to the store as to prove to the management of HD that I’m innocent.
When I arrived at the store, Ms. Victoria informed me that there were no records available for me to review due to the age of the debt and once I pay the debt the computer should generate a document/proof of payment for me. Let me repeated…yes, I was told I had to pay the debt before I can see any paperwork as to the proof that this debt belongs to me. Given the fact that I needed a sander and the tarnished of my name and reputation, I wanted to do whatever was necessary to prove my innocence and clear my name even if I was being bullied by HD and its employees to pay a debt that does not belong to me. Additionally, they could not show proof that it was my debt. As with Mr. Spillers the night before, everyone assumes I am guilty and they did not have to shore proof of my guilt.
I gave Ms. Victoria my credit card and was asked to say yes to several prompts during the processing stating that I agree to pay the amount and that the amount is true and correct. Naturally, I look at her with disbelief but given that HD held all the cards at that moment and I was being treated as a criminal and second-class citizen with no rights, I said yes.
After about 55 seconds the system provided a receipt with the information as it pertains to the owner of the debt.
Per the information on the receipt, the name on the debt was not my name, the address was not my address and the DL number was not my number. As I stated from the beginning, the debt does not belong to me. The only item connecting me to this debt was my phone number. To say I was angry is an understatement. The gentlemen manning the tool center at the time (I do not remember his name) showed a little empathy when he realized I was victimized by HD and said I should not have paid the depth if it did not belong to me and I should have spoken with him directly; yes, the same debt that I had to pay before receiving an proof... I paid for the sander which I was finally able to rent. This ordeal cost me about 2 days of lost productivity, frustration, treated as a second-class citizen and a criminal by HD and employees, the tarnished of my good name and reputation. At the end, I was bullied by HD and its employees to pay a bill of $221.40 that does not belong to me.
At the moment I would like to take legal action against HD and if anyone knows an attorney that would take my case please contact me. [protected]@aol.com