Home Depot
reviews and complaints

2/2/2018
Store: 5660 East Woodmen Road, Colorado Springs, CO

Home Depot states that they give a 10% military discount. However this store and probably others, are now picking and choosing what items qualify for the discount.

On 2/2/18 I purchased flooring and was told I would get $50.00 off a purchase of $2554.00. How is that a 10% military discount?

If a store advertises a military discount they need to live up to their commitment and provide it rather than finding ways to reduce it. This is clearly deceptive advertising.

I purchased a new refrigerator back on November 24th, Black Friday. I realize some time has gone by, but I have been busy and finally have been able to get to this. I have a formal complaint about the handling of my delivery and replacement of my new refrigerator that I purchased. The process seemed very simple Order my frig from Home Depot, pick a date for delivery, receive frig, end of story. This did not work out so well. The process for me was: order my refrigerator on Nov 24th, selected first available date for delivery Dec 2 just in time for our Dec 9 party. Refrigerator arrives at house on time. Crew removes old refrigerator and places in garage. Next one crew member organizes the truck, while second crew member brings the new refrigerator off the truck on the lowering platform. crew member proceeds to pull the refrigerator up the driveway and refrigerator falls off of dolly and crashes on ground. The side is banged up so I need to get a replacement now. Here is where things get more frustrating and where customer service failed. I get a call from Samsung for another refrigerator, I am told it will not be available until the 12th of December, twelve days later. I explain I would like one earlier and they should be able to get me one faster. I also state I need a time of delivery not a 4 hour window. Call Rep on the phone was not helpful, didn't listen to the questions I asked. When given an answer it was not aligned to question. And pretty much if I didn't agree to the 14th and a 4-hour window, to bad not her problem. I was told that GE delivered the frig and I would have to speak with them about the time. I asked for their number and she would or could not provide. So now I have no frig in the house, though a working one in the garage. I have to wait 12 more days to get a new frig. and I am having guests to the house for a party on the 9th. So I wait. The delivery dispatch is suppose to call to let me know my window of delivery the night before. I get a record call, but no time. I call back and I ask when my delivery time is because no one called. I am told that my frig is not being delivered until December 14. December 14? what happened to December 12. Well apparently the GE delivery company decided to change my time because they couldn't organize their route to deliver on the 12th. Didn't both telling me. I speak to the agent at Samsung he now tells me he can have it delivered on the 13th. This was like playing roulette. first I get the 12th, then the 14th, now the 13th. No structure. I go to Home Depot and they are not even provided a message about updates or changes to my delivery. Finally, get a 10am call on the 13th stating frig will be delivered on the 14th at 8-12 window. Frig arrives, gets installed. working. I spent approximately 8 hours of calling and going to home depot regarding this. If ever there was a case of "don't giver crap" home depots arrangement with its vendors is a great example of this. The Home depot manager refunds my the 3yr maintenance charge. This is not even close to enough to satisfy my frustration with this whole event. My time was wasted, My wife was not happy, and I work for a living. If I performed like that I would be fired. I make roughly $100 dollars an hour. I had to take leave to take care of this. Leave I could have used for a vacation or day off. I want to be compensated something for the carelessness of this event. If I don't hear something back in the next 3 days. I will spend the next 30 days telling people over social media to start going to Lowes instead, and that I think will be only the beginning.
Thank you,
Dean Padden
dean. [protected]@gmail.com

Very Unhappy and potential ex-customer of Home Depot, South Riding, VA 20152

I would like to file a complaint against an employee named Gabriel at store
907 . Worst experience ever at this store. I was buying some items at self check out and Gabriel, who was managing the self check out section had the worst attitude towards me when I asked a simply question. I asked him to split the purchase and apply my discount. Once I saw he had an attitude, I asked if there was another register open and he replied in a very nasty way "can't you see I'm the only one open" . I felt so embarrassed being talked to in that way, especially in front of other customers. This type of employee should not be allowed to work with customers, if he can not be professional.
I would hope this gets addressed because I would not like this to happen to me again or to anyone else.

Good afternoon. My husband and I purchased a washer and dryer set during the Black Friday sales event. They were delivered on December 19. The three men who delivered the set were prompt, but that is the only good thing I can say about them.

Once the washer and dryer were installed, I was told I needed to sign off on them. I said that I'd like to inspect them to make sure they were okay. I was "dismissed" and told they were fine. I proceeded to look over the set, much to their dismay. They left the washer and dryer at least 5 inches apart and crooked. This was not a big deal, as i was looking them over, but then they didn't offer to even push them together for me. It's little things like that that make for a satisfied customer. I then I asked if we could change the dryer door to open on the right side. One of the men showed me it opened on the left and bottom, but said it didn't open on the right. I told him that while in the Home Depot store, the floor model opened on the right. He insisted I was wrong and he couldn't change it.

Finally, one of the men told me that I was one of the first deliveries and they had 13 more to go so they needed to hurry up and leave. Did you seriously just say that? We spent extra money to ensure that they would be delivered, installed properly, and leave me feeling comfortable. Whether I spend $200 or $2, 000, I expect to receive a quality product and installation.

When my husband went to change out the laundry into the dryer today, he saw the positioning of the door. With the layout of of laundry room, opening the door on the left (or bottom) does not make sense. ESPECIALLY with 19-month-old twins who are constantly into everything and are with me most of the day. It is much safer and efficient to have the door open on the right. My husband then spent 1.5 hours (with the manual) having to reinstall the door. This should have been done by the delivery men!

I would like to know what can be done to remedy the situation. Please feel free to contact me by email ([protected]@gmail.com) or phone

Thank you,
Todd

I arrived at the Home Depot in Hays KS 3-minutes before closing. Explained I had just traveled several hundred miles to their location and the next store was an additional 350 in the direction I was traveling.

Katy, Dept head fin flooring was very helpful and answered my questions and provided helpful suggestions.

I told her I wanted to let management know of her great and helpful customer service and she said she was changing job next week, but appreciated the thought and comment.

Just information that not everything is a complaint, other than you should have a website tab for Customer Praise as large and accessible as the Complaint Tab; just complaining.

In early November I purchased a kitchen counter from the store in yucca valley ca .i spent 1, 100 fillets, I was told they woul be out to measure within 10 days well they called to reschedule ..when they finally came in dec they measured I then waited for a call! Waited and waited ..went to the store and no paper had been submitted to laminate co.so Fred said he would research... then Fred was off for two days I then went to another employee it took him 2days to figure out he had to call cporate.finally Andrew Lauren the installer called me and stated that some has to come and measure..:I said what they already did and they are installing on Jan 9th! She said they screwed up, this Andrew Lauren has horrible comm skills keep in mind they also rescheduled twice..so they came agin on Jan 9 to measure. I finally had my counter installed last week, I am so upset the top coat has crackles all over ! I have spent a lot in your store in yucca, I'm in there every other day, I love the employees there great but not happy at all with the quaility. I don't want to go to bbb if you can help resolve this sincerely Lisa schachter, order h6971-46940

January 26, 2018

Once again, I went to my local Home Depot store in McHenry, IL 60051:
I tried to make a larger purchase: this time, a snow blower. And, as has happened with other items I've tried to purchase, I was told that this item could only be ordered online, even though they did have a similar floor model (although a smaller version...) I was fine with ordering online, but was again informed that my 10% military veteran's discount was/is not available for online purchases. While I certainly appreciate the veteran's discount, I really do not care for the fact that I cannot use it while purchasing items Home Depot chooses not to carry in their stores.

I went into Home Depot on Linwood Blvd Kansas City Missouri on January 13, 2018 at about 10:30 A.M. and stood at the paint counter for a young black man (Tevin) to finish helping an employee and when he had finished he looked at me and continued wandering around behind the counter, when a black women walked up next to me he walked right over to her and asked her if he could help her. This after I had stood there for 5 min. or more. He left the counter with her to help her solve a problem she had, never acknowledging me. Finally a women (Lena ) came behind the counter and helped me.

I called Kelisha, on January 25, 2018 at 9:30 A.M. at the corporate customer service office and this is what was said to me after I called it a clear case of racism. You have to ask for help at Home Depot (even though the black women didn't ask for help, and I had been standing there for more than enough time to be acknowledged.) She said racism was a strong word.

I buy and sell old homes, and have spent thousands of dollars at Home Depot, but after this I went to Lowes and purchased my Kraft-maid Cabinets and bathroom shower, and more paint. I was treated with respect and had knowledgeable people who were more than pleasant.

I reside in Salt Lake City Utah. I have gone to your store located on 9000 West and Redwood 4 times. Every time it has been closed. Tonight I understand its Sunday and closes at 6 pm. Thats my fault. But other nights have been during the week. Which says they close at 10 pm. I have gone at 9 30 pm. 9 pm during the week and they have been closed. I work at a very busy prominent cabinet shop on the night shift. I am also the evening supervisor. When I need material or products I hate going to Lowes and have used Home Depot consistently for the last 8 yrs. I will say this is [censor] and utterly disgusted with home depot in Salt Lake City.

I was shopping at the home depot in Wylie Saturday 1/20 at 10 am I was at the self check checking out(wife witnessed as well) I over heard two female employees I saw their names on the apron they were wearing, one young lady called Rachel, the other I believe called Barbara, was speaking of another employee using vulgar language and I found this extremely disturbing and unprofessional. I was needing assistance and instead of helping my wife and I with our items not being scanned by the self check on its own, these two employees were talking aggressively about another employee laughing and pointing at this poor girl. (unsure of the employee's name they were speaking about) but I just wanted to let the manager in charge aware of this situation. I always shop here and was very disappointing to not only have the assistance of two employees whom should be of assistance at the self check but to be so unprofessional and using loudly vulgar language of another Home Depot employee was just not right and made myself and my wife very uncomfortable. I hope to keep shopping with Wylie Home Depot but also hope I do not experience this awful shopping experience again. I believe it's very necessary to let management know this so other customers do not experience an uncomfortable shopping experience at your store. Thanks and hope our feedback helps improve your emoloyees willingness to assist their customers.

Three years ago I had Home Depot install insulation in my attic. The salesman who I payed for the job told me I would need 12-14 baffles
installed in my attic. When the installers came out I specifically asked them if they brought the baffles with them. They told me no, but they would go up in my attic and look. The installer came down and told me I already had baffles up in my attic and that they would install them. The town building inspector came out for a venting problem I was having with my gas dryer. He came down and told me I had no baffles installed in my attic, and that the insulation was plugging up the soffiting along the eves not allowing for any air circulation. The mold is developing around the front posts in my front porch area as a result of no circulation in the attic. I have contacted a Melissa Stusvick at Home Depot in Poughkeepsie. I have also spoken with a Mary A.Burger in Albany. They tell me they have tried to get in touch with a Brian fellow and have even left an asap message. I have not
have not heard from a Brian fello. Everytime I try to get in touch with my local instillation dept. they give me the run around. I want this problem rectified, it has been going on for the last 2 yrs, with no end in sight. I have a mold problem as a result of improper installation of the blown in insulation.

This is not a complaint but a sad statement. I have purchased thousand of dollars of items from your stores. I recently spent 9, 000 on windows and front door for my house. I was doing it myself and was pulling the permit with the city of coral springs, florida. I was missing the product approval upon the permit submittal. Not once, not twice, three times I went into the store and spoke to the window dept and manager and they did not know what I was talking about. How could that be that I am the first person to buy windows and need to file a permit with the city . How could your staff and manager not know what it is and not know where to get it. I found it myself and making calls and going to there website. I would recommend that training of any product that needs to be submitted to a city for permit to teach your staff what is needed. That would have saved we hours of going to then store an being advised they do not know what that it.
john Lombardo [protected]

I bought a refrigerator at this store in Nov. 2017 and had delivery scheduled for it at my home. After confirming the delivery, the delivery truck never came inspite of me waiting and making several calls. Upon inquiry the Delivery support team could not really tell what happened, but promised monetary compensation and rescheduled the delivery. When the monetary compensation was not received, upon further inquiry I was told that they had no record of it. Regardless, they confirmed the new rescheduled delivery date. On the 2nd delivery date, the delivery truck arrived, but did not have the refrigerator on the truck and could not explain why. The delivery drivers were basically scratching their head. Through further conversations with the Delivery Support team, I was informed that somehow the order was cancelled and the Delivery Team had basically scheduled the delivery with no refrigerator. After wasting my time twice, they had no answers except for me having to reorder the refrigerator again.

This is 2nd complant - your process is NOT clear! Date of issue: 1/11/18 around 4PM.
Had contractor ( for 243 unit Mobile Home Park) repairing a paint problem. He primed area - and proceeded to paint with left over paint left by builder. Ran out of paint near end so said he would go to Home Depot and get a gallon of paint. Apparently placed order for 1 gallon of paint and did a few other errands. When he returned discovered that 5 gallons had been mixed. He questioned how 1 gallon turned into 5 gallons. Was told that order could not be changed...insisted he take the 5 gallons. Came back - I insisted that was NOT ACCEPTABLE and requested he take back and speak to a supervisor. He went back - managed to get his money back and returned to Paint Dept. to start over. That person told him that primer came with the paint. Explained that primer had already been done - only needed paint. Apparently there was problem with the mixing and when finally done, paint was darker than original. Asked to speak with a supervisor and was told that He was a supervisor. Then someone else got called... At that point - he left everything in disgust. His plan which I support is to go to LOWES to get issue done correctly. I support him. In meantime, I called store and placed a complaint with "Ben" who asked if the contractor had on a red shirt (wonder why he asked?).Ben said he would address with paint department. Was told that the contractor should ask for Ben when he goes back. I asked what I would get back (expecting a call saying what he had done and result). Got feeling he thought I was looking for money. Being as he did not seem to be interested in getting my name or phone number or to answer question... therefore, I wonder if the issue will be addressed. What I want is: 1. Call back letting me know what happened -IF there was a meeting. 2. An apology to the Contractor. In the meantime business is going to Lowes in Union City.
Sincerely
Elaine Schow
elaine.[protected]@gmail.com
[protected]

Here is what I sent to Mr. Blake,
Dear Mr. Blake

After reading that you needed more than a hammer and a few nails to land the top job at Home Depot, it is disheartening to see it all go to waste!

All that hard work that you have done to rebuild this organization is going to waste due to poor decisions as to whom your 3rd party suppliers are.

Am I frustrated customer …. you bet! Although the complaint itself is only worth the cost of a dishwasher, it is still frustrating that the customer has to chase after the status of their purchase…

Every person in this world - that buys something - expects a product or a service!

Go figure we pay for the item and then we spend numerous hours trying to find where it is - then waste not 1 but 2 vacation days to stay home for the delivery - only to never receive it…

So all the money I saved or thought I saved when I bought this item - is now actually costing me 2x more!

Bought it December 29th - original delivery date Jan. 2 - we are now January 11th and I am doing all the chasing to find out where it is -

NO ONE and I mean NO ONE as the decency to take the time to contact me.

Spent countless hours phoning the Project team and the delivery company and the actual Home Depot store - to no avail.

So of course - needless to say - I will be cancelling my order today after I finish work - so do yourself a big favour and ensure that you and all your locations use a delivery service you can count on.

TO THE PERSON READING THIS - I AM ADDING SOME MORE DETAILS:

Friday, December 29th

Went to HD to purchase a dishwasher - settled on the GE model instead of the LG. (The GE model was chosen as Rick Crowder the Appliance Specialist said that they were some in stock and that the delivery would be
Jan. 2.

Seeing that it was the holidays - we needed to schedule the day off to ensure someone was home to receive it.

Saturday, December 30th

Received a call from the installer to set up installation date - January 4th between 4-8pm

Received a call from Ovation Logistics the delivery people stating that the vendor did not have the appliance in stock and that there would be no delivery

Since it was a Saturday and holidays - we could not ask work to change our day off- SO LOST A DAY'S PAY - NEED COMPENSATION

Tuesday, January 2
Installer called to see if I received the appliance

Wednesday, January 3

I called the delivery company - was put on hold and then disconnected - twice

I called the Appliance Project team - was on the phone with them for a long while - and they could not resolve it - told me they would call back - which they did at 6:30pm- All to say that the vendor did not have any in stock - and that a supervisor would call me to ensure some sort of compensation would be made - No call was received.

Installer called at 8:14pm to see if I received the appliance - and then we cancelled the installation time

I called the delivery company - was put on hold and then disconnected again

Friday, January 5

I called the delivery company - was put on hold then hung up due to an influx of incoming calls and was asked to call again later.

Frustrated I called Guelph Home depot and talked to "Evan" who said that they would look into it

Monday, January 8th

Received call from Installation company - to see if appliance was received (8:05pm)

Tuesday, January 9th

I called the delivery company - was put on hold then hung up due to an influx of incoming calls and was asked to call again later.

Then called Guelph Home Depot - spoke with Linda - who said she would call me back as soon as she had some information - she called back at 2:22pm stating that I would receive a call from delivery company - which I had in the morning .

At 9:35 am - received a call from the delivery company - to set up a date then later that day received another call for time of delivery - Time set up for Wednesday January 10th betweeb 12-4pm

I called installation company to advise them - they called back and set up an appt for Friday Jan. 12th between 8-12pm

Wednesday Took the day to stay home and wait for delivery - NO DELIVERY AGAIN - NEED COMPENSATION AGAIN!

Frustrated I called delivery company - and again - was put on hold then hung up due to an influx of incoming calls and was asked to call again later.

I called Guelph Home Depot - to speak with Linda - was told she was tending to a customer and that she would call me back - No call

At 6:00pm - I called Guelph Home Depot - and spoke with Joe and told him the entire story - he said he would look into why the delivery never happened.

At 6:40pm - he called back - stating that the delivery company realized that my appliance was not on their load - THEY SHOULD HAVE HAD THE DECENCY OF CALLING AND ADVISING ME.

Joe stating that someone from Home Depot Corporate office would call me in the morning (Friday, Jan. 12th) - NOTHING!

Then I spent over half of my lunch hour call Project team again - and re-explaining everything again only to be promised a call - and even was asked if I could reach out to the delivery company.

ARE YOU GUYS FOR REAL!

My home depot roofing product is leaking into my house. I was issued a service order from home depot on November 6, 2017. I call Beth who is the service rep [protected] x2928) on a regular basis, and she then sends an e-mail to someone in the field. Bottom line...I never get contacted by anyone. My job number is 5172533. I have been putting up with the leaks for two months now, which I think is not at all reasonable. I have contacted General Analine, and they also issued a warantee claim [protected]. Please help if you can. My cell is [protected], or my wife cell number [protected]

Date of Incident 12/30/2017 - I would like to be compensated for my time and frustration with this matter. My parents ordered a Black Whirlpool Dishwasher for Christmas and was to be delivered on 12/30/2017. I received the call the night before stating they would be there between 230 and 6. 545 comes no call nothing, called the customer service number and appears they already delivered the dishwasher, TO A WRONG HOUSE, they picked up that persons old one and installed my dishwasher. I was told I had to wait for them to investigate, which was a 48 hours. That following Tuesday, I received a call that the delivery company cannot provide info as to where this was delivered and a new one has been ordered, but they delivered it. Next delivery date 1/8, delivery came and I refused the order, as the dishwasher had a huge dent on the front. This is the worst experience I have ever had with Home Depot. When I called to see when and how long for my new one, the manufacturer has 48 to 72 hours to provide a new one. This is ridiculous! Never in my life had so many issues having an appliance delivery go extremely poorly. I will not use Home Depot again for anything that requires delivery, EVER. Now I have to take a 3rd day off work for this delivery, without pay.

Hi,
This email is a dual complaint for both Home Depot and Samsung (since you sell Samsung products). It is to inform you how horribly they treat your customers. My experience with Home Depot has always been pleasurable but this last experience has changed my mind and if I will shop at your stores again. I was expecting a delivery from Samsung initially on Dec 30 which needed to be rescheduled d/t not all of the units being there (which is another story entirely). So with the Samsung delivery being delayed, the installer could not come out to hook up/haul away my old stove. I called to reschedule the installation for the next Saturday, Jan 6th. I was informed by your store employee that this is all set and that I would receive a call the day prior with the installation window. I did receive a call from Home Depot the day prior but they were calling to reschedule my appointment. I was confused. The customer service rep informed me that the installer wrote on some document that the reason he was not coming out to do my install was because of "inclement weather." Granted we did have a major snowstorm the day before but all roads were clear and salted. There was no "inclement weather" in the foreseeable forecast. I find this completely outrageous and absolutely unprofessional for a company to falsify information and present it as truth. I have been through hell and back with both Samsung and Home Depot regarding my delivery for the past month and a half and ended up cancelling my order because I feel like both companies just take your money and play games. In the end, I found out my appliances had been stolen. This was not communicated to me until AFTER I cancelled my order. Then they send a bill actually expecting me to pay for something I don't even have in my possession. So yes, you have a very disgruntled customer who wants a response to this email promptly because I feel like I was treated horribly by both companies. Thank you for your attention to this matter. If you need to contact me for any reason, please email me at [protected]@gmail.com.

Sincerely,
Crystal Grimes

I requested an estimate for installing a window in early December, Two oeople showed up promptly and looked at the window. they then told me they needed another expert to look at it because of a cap on the box window. the next man showed up, took measurements and told us they would be in touch with a quote. That was weeks ago. I called last week and inquired and was told someone would get back to me immediately. Yep I'm still waiting. I guess they don't need the business.

I ordered a black whirlpool refrigerator on Dec 27, 2017. I was told I would get a call the day before to let me know when they would deliver. The refrigerator was to be delivered on Dec 30, 2017. No one called or emailed me anything saying there was a problem, yet no refrigerator was delivered. I then called the 1 800 number. They told me that the order was taken out of the system and I was not charged on my credit card. That was not true. Someone took the order out and they had to reorder it again. WE HAVE TO KEEP INSULIN REFRIGERATED. I expect to be compensated for these mistakes, and this is not the way I expect to be treated by a company that I have done business with for years. I will let other people know how Home Depot dropped the ball as to informing people of their actions on online orders.