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4.2 11299 Reviews

Home Depot Complaints Summary

231 Resolved
2153 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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6:45 am EDT
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Home Depot i’m still waiting for a call to schedule a free estimate on fencing since last thursday

No one seems to be able to schedule someone to come out to give us a quote and pricing on a fence for my home. I've called many times and spoke to many people but still nothing. Customer service is horrible. I'm having second thoughts about future purchases and service from this place and I'm sure friends and family will be on my side. I need to get this done now. Can anyone help or do I have to go somewhere else for now on.

Suzanne vazquez
South River NJ
[protected]

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7:56 pm EDT
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Home Depot service

I ordered a hot tub 3 separate times online. Officially went through for the 3rd time Aug 7th. After numerous calls with customer service. Trucking company supposed to deliver and didn't have the proper lift. Delivered to the local store. Local store complained the hot tub was delivered there and they have no way of delivering to our house. Was told by the local store they had to move the hot tub outside cause they don't have storage room. 6 weeks later and still don't have my hot tub but clearly charged my credit card 9 weeks ago for the item. Spent 2 hours on the phone with online customer service and was told I need to cancel the order with the store, item needs to be picked up by the trucking company and returned then I can place another order for the hot tub. This is the worst company to do business with and after spending 25K buying supplies to finish our basement, I will be going to Lowe's from now on and will never shop at Home Depot again.

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10:49 am EDT

Home Depot shower kit

order was made and I was notified that the order could be picked up. I sent someone to pick it up .When I go to package I only got one package. There was supposed to be two packages. Immediately I called to store and they could not find to second package. I have talked to people multiple times each day, checked email often and have accomplished nothing. The local store keeps telling me its on its way but nothing has happened after 3 days. I tried to atrack the package via the tracking number on the computer. Have gotten no satisfaction. I am at my wits end and have an awful perception of Home Depot. I have shopped home depot for years, but all my purchases were done in the store. This unit was not in stock so I ordered it myself on line because the computers in the store were down at the time.

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Update by Steven Dunn
Sep 12, 2018 10:51 am EDT

made comment on previous

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10:15 pm EDT

Home Depot credit card

Unauthorized credit inquiry for a Home Depot line of credit !
Would like this hard inquiry removed from my credit report !
I am presently a victim of identity theft & have a 7 year fraud alert filed with Equifax, Trans Un, & Experian !
Also have a police report filed with Honolulu Poilice Dept!
Also have an identity theft report filed with The Federal Trade Commission !

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10:17 pm EDT

Home Depot customer service

I was at the Langford location to see about a magnum x7 airless paint sprayer retailing for $545 cdn and was offered $50 off the product by the sales associate working on saturday sept 1. I've found products to be different prices between the victoria and langford locations previously so i went to the University Heights location and was rudely informed they are told NOT to offer contractors discounts and its up to me to find a better price. The paint manager was so ignorant in his refusal to match the discount at the other store, I spoke to the store manager who agreed they wouldnt offer anything and too bad so sad basically. I came to University as its my home store and I do Alot of business there, as a busy renovation contractor. Both store and area managers were so ignorant and condescending I will Never set foot in that location again, but will drive to Langford as I did tonight, and was happily served the discount price by a different employee. I may only be one guy mad over $50 and rude people, but the thousands I spend a month will be gladly accepted elsewhere.

Josh Williams
Josh.[protected]@gmail.com

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9:21 am EDT
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Home Depot lawn mower

Got the royal runaround with your protection plan people; asurion.
Had to talk to 4 people and 1 supervisor named derek to resolve this repair issue. In fact the repair dealer also called asurion and had to talk to 6 people before he could resolve this issue. To be precise, the warranty form from them stated that lawn mower was covered untiil 03/14/2019 and on the same form the repair was declined. They finally approved after 3 days. A scale of 1 to 10 they get 2 for trying. If you want further proof, please call dewy with zack's lawn service, green cove springs, fl. At [protected].

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1:23 pm EDT

Home Depot kitchen remodeling

Went into the Home Depot in Burton MI to get a quote on how much it would cost to have Home Depot remodel my kitchen and was told by the representative that he had a customer coming in and he didn't really want to help. He didn't want to set up an appointment for us to come back, or anything. Thank God Lowes is right across the street. The rep there took time to go over everything with us and that is why they will be getting our $25K and not Home Depot. I will now always go to Lowes for our home improvement needs.

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5:56 pm EDT
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Home Depot washer delivery

We ordered a washer to be delivered and installed. When they came out to deliver it the washer wouldn't work. So they had to take it back. However, we had paid to get our old washer taken away so they had moved it to our driveway. Since they had to take back the new washer they didn't have room for the old one and left it in our driveway. Their next delivery date wasn't until 8 days later. So we had to wait 8 days for a washer and personally move our old washer into the garage from the driveway where they left it. Customer service told us they can't do anything. No loaner washer offered. No discount offered. Nothing. In a situation that was out of our control and very frustrating they were zero help and left us for 8 days without a washer in a household with 4 people.

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3:01 pm EDT
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Home Depot kitchen appliances

Ordered a kitchen suite, frig, microwave, stove dishwasher. When i ordered it they had it all in stock except dishwasher. Delivery scheduled august 8th. On the 7th, in the evening, they called us to say they could not deliver our order. My husband had already disconnected our appliances, our food was in coolers. Multiple calls were made, plus an instore visit. They said the microwave was not available and the dishwasher was discontinued. We found suitable substitutions. Delivery expected August 15th. On the 14th we called to find out when to expect delivery. They said they had no order. Meanwhile, they have already billed me, and I paid 30.00. We cancelled the order in the store. Nobody cared, no attempt to make things right.

My husband has metastatic cancer and spent his energy getting the appliances disconnected, cleaned, etc. He wanted me to have reliable appliances for when he was gone. Home Depot didnt care. Went online to close my account and get my 30.00 refund. Nothing. On August 21, my door bell rings. Delivery, unaware that the order was cancleed a week prior.

Call to the store manager. Not aware of the issue. No attempt to make it right. Still waiting for refund of 30.00. What should have been an exciting purchase was ruined. I will never shop there for anything again.

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3:54 pm EDT
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Home Depot kitchen renovation

In January, I signed a contract for refacing my kitchen cabinets.
It is now the end of August, and the work was almost completed by July, but I have not been reimbursed for the plumbing bills from having to disconnect and connect the kitchen sink (4x). This has been has been miserable experience with the contract people (Hagner-Conley, Lynchburg) who said they would reimburse me for the plumbing bills. I now have 600 dollars worth of plumbing bills and get no response when I ask where my check is. STAY AWAY!

My store folks are excellent, but nothing happens from the Home Depot Interiors contractors, especially their boss, Madison. Beware.
My customer number is 5311719

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5:10 pm EDT
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Home Depot penske truck rental rochester hills michigan

I wanted to share about my displeasure with the truck rental customer service I had Friday Aug 24th and Saturday August 25th Rochester Hills Mi. The service person first didn't not greet me or say Hi. I had to ask for help. He pulled up my reservation and and asked immediately if he could see my AS A card for the discount. I explained to him that I made a mistake but however I was told earlier in the week if my daughter showed her college ID she would get a discount. He told me that's only online reservation. Which is what i did. He offered not further help and then asked me if I wanted a 16 ft truck instead of 12ft that I reserved. He said let me check and walked away for 10 mins. Then comes back and says nothing. I asked him do have have the 12ft truck or not and he says yes but I am not giving you the 10% discount. I asked for a manager and did not acknowledge me. Once I walked to get my truck I asked if they had the 12 blankets that reserved online. There was nine in the truck. He said that he didn't see that on the reservation. Leaves for 10 mins and comes back and throws the blankets in the back and walks away. Horrible customer service . I will recommend to all my family and friend s never to rent from that store.
Mark Pilarski

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3:39 pm EDT

Home Depot customer service

I tried complaining on another site but it didn't go thru so I'm doing it on this one I just bought a house and had to return some items and the girl workin at returns had a funky [censored] attitude I don't know if I'm spelling her name right but I think it's spelled kanika or whatever don't no customer deserve treatment like that if they don't like they job then go some where else I won't be shopping at that store anymore the one on Portwashington Rd.on capital

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5:44 am EDT
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Home Depot installation of a storm door

My name is Carmelo Rivera 3895 Mechanicsville Rd. Whitehall Pa 18052
I made a large purchase from Home Depot for patio doors, exterior door for the garage and a storm door for the back door a total of $3800+ in 2016. it took over 3 months to get installed. We had problems with the back door storm door it was delivered with missing parts then they sent the wrong door I got upset and canceled the order for the door which was credited in 08/2016. This year I decided to give Home depot another chance they sent someone out to measure and then they ordered the door and then we set up for delivery on Wednesday 082218. They come to deliver and install door and why is it they ordered the door in the wrong size and here we are 3m later and I still don't have the door installed mind you my Home depot Credit card is being charged. This is the second time that I ordered the same door and again I am disappointed. I called Home Depot and was advised that door has to be re-ordered and they should have in 3 weeks and then they will set up installation. I have never been so disappointed in any company as I am in the dealing I have had with Home Depot. I really would like the situation resolved and my door installed as soon as possible. Of course I would like the Credit Card situation resolved so I get my full promotional month as interest free for an item I have !

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8:05 pm EDT

Home Depot credit card

Twice now Citicard who is the broker that holds the Home Depot credit card agreements, has charged us a late fee and have both times adjusted it off as this is an error on their end for NOT listening to us and therefore I have had to waste valuable time in contacting these people for their own mistakes! My issue is that on these two occasions now 2 months in a row, this erroneous conflict has caused my payment to go up each month for what they try to explain as best they possibly can however it is not making deductive sense what so ever! My husband is a mathematician and can not define a clear reason to their madness and inability to make things right.
WE WILL BE CLOSING OUR ACCOUNTS, AS WE EACH HAVE OUR OWN, AND MOVING ON TO A BETTER COMPANY, LOWES! WE HAVE NEVER ONCE HAD ANY ISSUES WITH LOWES, BUT CONSTANTLY DO WITH HOME DEPOT!
THESE PEOPLE HAVE NO CLUE WHAT THEY ARE TALKING ABOUT AND THIS IS SIMPLY RIDICULOUS AND NONSENSICAL.

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1:28 am EDT

Home Depot online order

On tue August 21 2018 around 11pm MST I tried to place a order with your [censored] employees first I could not hear them and the [censored] told call back increase the volume on the phone there was nothing wrong with the phone but the male [censored] employees need to turn up his mike, called back and got [censored] employee from az name with a s male and to, d me store credit was no good online I was going to pick up at store. Nothing on back of cards said you can't not plus called again a [censored] if a female said no PIN number on card wrong. So I call lowes got the order be in Friday mail new credit card prided off your cards and close but account do asshomes maybe your employee need to b e fired I had been shopping your stores fir ten years and had 20 k limit on cards guess what lowes had mt busines because your [censored] employees

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2:04 pm EDT
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Home Depot hurricane shutters

I ordered accordion hurricane shutters from the Home Depot in Coconut Creek, Florida on April 3, 2018. ( Order number [protected].) I was told there was a 12 week lead time for installation. It has been 20 weeks and still no hurricane shutter installation. I received an email from Quijona Yarbrough on July 6, 2018 stating the installation was scheduled for August 20, 2018. I didn't hear from anyone so I called the installation manager listed in the email, Hector Angus. Hector was on vacation and his voice mail referred me to Rody. When I spoke to Rody he couldn't find my work order in the Home Depot system and referred me to another installation manager, John Gamba. John couldn't find the work order either and referred me back to Rody. Rody was helpful and called the corporate office and they were able to locate the work order. The person at corporate said the installation was still scheduled for Monday, August 20, 2018.
I received a call on the day of the scheduled install from the installation company, BAJJ Storm Protection and they said they had to cancel my installation appointment due to a shortage of help and couldn't provide me with another install date.
The reason I chose Home Depot over other vendors was because I always had trust in your company. Please help me get this project completed!
John Hand
[protected]
[protected]@bellsouth.net

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6:09 pm EDT

Home Depot cabinets/ horrible customer service

The Home Depot in Crestwood (Birmingham), AL at 7001 Crestwood Blvd #1300, Birmingham, AL 35210 is a complete joke. We flip houses and spend $100, 000's per year on products and materials at either Home Depot or Lowes. This was my first time buying from this location and rest assured, it will be my last.

We spent around $3, 000 on a small cabinet set that needed to get here within a few weeks. We narrowed it down to Home Depot and Cabinets to go. Cabinets to go could have the cabinets there within 10 days guaranteed. We ended up going with Home Depot because the cabinets were pretty much identical and less expensive. The rep said they would be there within 2 weeks or 3 weeks at the latest. That was on June 13, 2018. It is now August 20, 2018, and no one can tell me when the cabinets will be here. At this point, I think the representative forgot to put the order in.

The main frustration is that NO ONE from the kitchen department will answer the phone when you call. I finally got a manager on the phone last week after I was on hold for 30 minutes. He was very rude and could not tell me when the cabinets were going to arrive. When I asked to cancel the order, he said I would have to pay an additional stocking fee.

I have tried calling today and once again, no one will answer. I called Home Depots customer care and they have got in touch with someone, but they said that the cabinets were supposed to be here already but are not. They cannot provide any information about where they are at, or when they will be here.

This is not the way to do business. I am not going to name drop on the representatives that "helped" me with this order, but it is pretty much the whole kitchen department since no one answers the phone. If these people worked for me, they would have been fired a long time ago.

This time lapse has caused more money from interest and other bills than the cabinets are worth. DO NOT ORDER FROM HERE!

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1:22 am EDT
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Home Depot employee

I am wondering any other job if you get arrested for drugs dui drug paraphernalia open container speeding 75 in a 25 why you should still have the job you have I'm pretty sure the rules apply if you get arrested you should get a drug test done to see if you have passed but with 6 charges should their be something done about an employee being a drug addiction and haveing multiple DUI's

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4:46 pm EDT
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Home Depot hampton bay outside furniture

I purchased a Hampton Bay outside furniture about 4 weeks ago. One of the rocking chairs stained my pavers on my outside deck. I already sent pictures to Hampton Bay, but got no response. I just purchased this house and had my outside pavers pressured cleaned. And this rocking chair made several stains. I am very disappointed in this product. And what now even if I return it. Will it do it again. And now I have to pay someone to clean my pavers again. This is ridiculous.
Please advise
Neil Catapano
[protected]
[protected]@ail.com

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9:05 am EDT
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Home Depot service from store manager

Was at store #357 in Baton Rouge La to purchase a generator. Had to get assistance from associate in lawn and garden to help. Which that took 30 minutes. Once associate arrived to help she went and found the generator on the shelf but needed a forklift to get it down. She couldn't get anyone to help with this. So we had to wait another 45 minutes and finally had to go to customer service to have the store manager Greg called. Once he came he got someone to get it down. While this was happening I was talking with the associate from lawn and garden and she told me that the manager had said to her that they are just gonna wait and that he did not care at all. The lawn and garden associate was upset about the situation also. In all it took us almost 2 hours to get the generator and leave the store. I will not be shopping at store #357 in Baton Rouge again and I will make sure to tell everyone I can that the manager Greg in that store does not care about the customer at all.

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

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