Home Depot
reviews and complaints

I purchased a dryer 3 years ago from home depot with a warranty that is not working. I called the warranty department 1 month ago and still has not been fixed. They have sent a service provider that does not show up does not answer my calls orders wrong parts and yet your center will not schedule a different service provider. I have been trying for weeks. Finally today the service provider came and said he fixed the dryer as soon as he left i went to do laundry and nothing it did not work so i called home depot again and they said for me to call a different provider and pay for it then you guys will reimburse me. Why did i pay for a warranty and why is this taking over a month for a dryer. I am beyond disappointed and upset. I work for a very large company and if this id how i treated my customers i would be looking for a new job for sure.

We have been renovating our kitchen. My husband and I and we have been to the new Home Depot store located in 3350 Hempstead Turnpike Levittown NY. Every time we ask someone for help they look at us like we are some kind of idiots. Walter from plumbing Cliff from electrical department they have no idea what they are talking about. Walter has a smart mouth very nasty and sarcastic. Cliff you ask him a question and he wants you to answer your own question he has no idea what his job entails. We have asked for Managers to help and I've been there so much that we pretty much know then. Bob is very rude we asked for help and he walked away from us completely ignored us. Asked him again and he said he was busy. He didn't even get no one else to come and help. Anthony and Chris were no help didn't care about a thing we had to say and didn't even want to help. They are lazy miserable and they shouldn't be working at a place that is fast paced. We gave up and we won't be returning to Home Depot.

Purchased Maytag dryer. Signed papers for what I thought was payment agreement and install/damage agreement. Salesman was told our dryer was not working after more than 20 years. When new dryer was delivered could not be installed because we have 40 year old outlet. Husband went to Home Depot where we bought dryer. They said we signed papers so too bad so sad. We have 48 hours to return dryer or figure out how we can get outlet changed. We have been customers with Home Depot since store opened. Never have we been so disappointed in customer service.

I had placed an order online to be shipped to my local store. The website and my comfirmation email said that the product would be available for pickup between June 12 and June 15th. They are still not at the store. The local Estes terminal that I was directed to call has been very helpful. Unfortunately, I am at least a week late on a job because Home Depot can't give an accurate delivery timeframe, nor do you state anywhere that shipments can easily be a week, or more late. When I called customer care to find out if this is a common practice or if something would be offered to assist me in making up the delay with my client, I was just told that sometimes things happen. If I can find an alternative product, I will be demanding a full refund and not picking up the order. If I cannot, I will make sure to not agree to a clients request if it requires ordering a product from Home Depot ever again. I cannot believe that a business is operating in this manner.

I am the service manager at a mobile home retail center. My husband is an independant contractor that does work for us on customer homes. On June 12th he placed an order and left his personal info with the employee Donettra. After he left the store she used her personal cell phone to start texting my husband on his cell phone. She began by telling him how handsome he was and even after he told her he was married a very long disgusting sexting conversation ensued. My husband is obvs as much to blame but due to this Home Depot will never again receive a penny from our local office nor our personal money. I have a personal credit card I will be paying off and cancelling over the next few payments. I'm sure this was not the first time this employee had done this nor will it be the last. If there is a time she no longer works there maybe we could do business again one day but as it stands this was the most disgusting unacceptable display of behavior I have ever experienced from any company anywhere and we do business with a lot of people. I called and spoke to the local "project manager" here in Alexandria la. who claimed he would investigate but as she is still working there today obviously nothing was done. If there is anyone in the Home Depot industry that cares about customer service at all this is the one to be concerned about. It is my deepest deepest regret the phone was forced away from me before I could provide you with the disgusting nature that conversation turned into. Good Luck with Donettra. Also if you randomly drug test her you will find weed in her system as she took a break while my husband was there to ask if he would smoke a blunt with her and stay with her while she was on break. Just another little tidbit I wanted to mention. I really didn't appreciate her having him buy her subway either. That's just insult to injury. Thank you for taking the time to read this.

Purchased a new refrigerator on my newly opened Home Depot card on 6/5/18, along with a 5-year service agreement. Order #: H8440-50919. Was promised delivery this past Wednesday (6/13/18) and got a call might before to confirm. However, delivery was a no show in day promised. No further call or any explanation. Tried to call delivery and got no answer. Called store the same evening and spoke with Phil Pisano, store manager, who promised to call me back next morning. That was a LIE! After not getting a call from him today, I called the store again to learn that he was off. WTH? I told him on (6/13/18) that I wanted to be compensated for my lost day and time because I live an insanely busy life as a full time SAG actor and Pastor. Mr. Pisano replies, "I have no problem doing that after I got my delivery." Well... was you told today that delivery can't even locate the appliance. How is it that I'm called to say it was coming the next day if it couldn't be located? Was it stolen by the delivery guys? This is the worst service I've ever had from a retailer and Home Depot should be ashamed! I intended to tell everyone I know about this terrible experience! I've since canceled the refrigerator order and the 5-year service agreement, and gotten a credit back to my new card (which I will probably never use again). Home Depot doesn't deserve my business! I am totally frustrated! I'll go elsewhere to buy it. I've done a lot of business with Home Depot in the past, but that's over! This is poor customer service! It seems the right hand doesn't know what the left hand is doing! Thank you to Allison in Corporate Customer care for making sure my refund was issued and to Robin at the Miller Road Wilmington store for processing the refund. As for Mr. Pisano... is this the way to manage a store? This experience was not cool at all and now I have to go refrigerator shopping all over again. LIVID! Bishop William B. Wilmore, Jr.

Estimate requested for restoration of flooring. Paid, rep came out and performed a detail inspection of the home to include 2 bedrooms and office that wouldn't be performed in the job order, but informed would be good for 1 year, just in case I desired future service w/o having to pay for another estimate. The flooring project was to cover the damaged areas that consisted of master bedroom, master closet, living room and the connecting hallways that would require a full replacement since it was all connected. Stated work would take 2 days. Initially overcharged for items to move and/ or disassemble/assemble, but informed the customer was required to do. A credit was applied.
Sub-contractor sent 1 person on scheduled flooring install day. I was informed that 3 days were to be required; not acceptable as I am already taking time off work which will result in time not paid. After call from Home Depot rep to check on status of project, I expressed my dissatisfaction as to the poor management and operation of just sending 1 individual to the project site and then requesting more time to complete job. It was stated he would contact the company POC installer of my complaint. Received a call later on, for which I was informed that there was apparently a shortage of workers due to other circumstances, but that there would be a team of 2 the following day and the current worker would do his best to get the most done. This is of little concern or not my problem that the company has poor management and operating service skills. I as the customer was informed to have the home prepared as required to avoid delays, but the company wasn't prepared and yet this is be acceptable; not to mention the worker was present for only 4 ½ hrs. This is not an indication of making an effort to complete the work in a timely manner.
The developing of other issues; now informed the prep flooring of the living area was not included in the estimate/job order, the hallway that obviously connects to the effective damage area was also not included, the fireplace section which requires additional work was not included as well.
I paid for a service, which included a service charge to perform an estimate of repair, in which he observed, took pick pictures and measurements and used leveler to determine floor prep, and to which I specifically informed what areas were to be actually restored.
Why would there be so many errors in what was to be performed?
I made a conscientious decision to accept and pay for the floor restoration, based on clear communication and the estimator knowing how to perform/determine the requirements. Obviously common sense lacked in the estimate performed, not to mention the measure inconsistencies such as the SF of the master bedroom that was placed @ a higher amount than it actually is, but informed the only room charged for floor prep. The estimator himself stated the living room would likely require some floor prepping, but not on the quoted estimate. Why?
I should not be held responsible or liable for Home Depot and their subcontractor poor judgement or lack of establishing a valid and properly calculated estimate, especially with suppose detail work performed @ the time of the flooring estimate.
I request satisfaction and compensation in the errors, oversights currently encountered and those likely still to come, as the work project is nickel and dimed for extras in an attempt to inflate and charge substantially more than the anticipated estimated costs.
I'm expecting a call from the manager of the Home Depot Killeen store, to address the current issues and mishaps and possibly come to a satisfactory resolution.
My intention is to elevate this action to the BBB and the PAO on Fort Hood to alert the military and civilian population of what is interpreted as deceptive practices if this continues to be a problem.
Thank you for your time and assistance in this matter,

I ordered an LG side by side refrigerator from Home Depot on Friday June 8 and paid for it with my credit card. After the transaction was complete, it gave a list of things to do to prepare for delivery. One of them was to measure to make sure the fridge would fit the space. I thought all side by sides were the same size so I didn't measure before ordering. Once I measured, I saw that the fridge was too large.
I immediately went back on line to cancel the order. There were special instructions on how to cancel an on line order. I followed the instructions 3 times but was never take to a place to cancel the order. I tried calling but got no response. My old refrigerator stopped working completely, so I needed a new one ASAP.
On Saturday I tried calling Home Depot again and finally got to speak to a person. At first I was told I could not cancel the order until the refrigerator was delivered and I refused it. Then they would issue me a credit. I said that was not acceptable. I asked if I could substitute a smaller refrigerator. I was told NO. After talking back and forth the lady said she would call the delivery company and see if the delivery can be stopped. She got back on the phone and said the refrigerator was taken off the truck and she would issue me a credit. BIG LIE NUMBER ONE.
Monday, I received a call from Home Depot's automated call system reminding me of my delivery on Tuesday. By this time, I had already received a refrigerator that I had ordered from Sears. It was after 6:30 PM, but I called the number given by Home Depot Delivery and left a message say I had cancelled the delivery and was supposed to be getting a refund. I left my name and number. No one called back.
On Tuesday I tried calling Home Depot again & got no response. I even sent an email that was never answered. This morning (Wednesday, June 13) I check my credit card and did not see my credit. So I again called Home Depot, I was told that my order was not cancelled until Monday, June 11. I said that was a lie and I have an email dated June 9 confirming my cancellation and stating my refund was being issued. After another long conversation, the guy phoned LG (supposedly) and he said he was told they never got notice from the delivery department that the refrigerator was never delivered because it was taken off the truck! I really didn't understand what all this had to do with my refund, since the delivery was cancelled and the refund had supposedly been issued. I was told that I could not get a refund until the delivery company told LG that the refrigerator was not delivered and the order was cancelled. Then LG would tell Home Depot to issue me a refund. I was told that this would take 48 hours! OK, so I said 2 days for you to get permission from the manufacturer to issue me a credit, then you take another 2 days (by this time it is next Tuesday) to issue the credit and another 4-5 days for the credit to show up on my credit card account. The guy said yes. I said this was the most ridiculous thing I had ever heard of.
Since when does a company need permission from the manufacturer to issue a refund for an order that has been cancelled. I was told the credit had been issued. I received an email confirming the order was cancelled and the refund was being issued.
Having to wait 2 weeks for a refund is not acceptable under any circumstances!

I have an LG TV, and LG DVD player and an LG phone. If this is the way the company operates with cancelling orders for large appliances, I don't think I will ever buy another LG product. What does LG have to do with Home Depot issuing me a credit?

To whom it may concern: I was in home depot in lady lake, fl. Store #8447 a month or so ago and they had a manned display from an air conditioning company (arb) with all the home depot clothing on. I spoke to them about getting a price on a new system as well as getting my current system serviced as they were advertising. I set up appointments for both an estimate and to get my system serviced. Very punctual on trying to sell me a new system but as to the tune-up not good at all. The first appointment made with a four hour (2-6) window they cancelled at about 20 minutes to the last hour of the window. Needless to say I was not pleased after waiting for them for over 3.5 hours... And then they cancelled. I foolishly let them reschedule for another day after they called me to apologize. Time (9-1) this time they called at 11:30 and said they were running an hour behind... I said could you make it slightly later (after 3:30) no problem,, hah.. No show at all, no call no show... Nothing... Surprised and disapointed.

To Who it May Corcern:

On June 10, 2018 around 8:00pm, I Ramon Colon Santana when to store #6869 To pick up my special order #W829966041 air filter 16 3/8× 21 1/2× 1; which this store #6869 received on June 8, 2018 and ready to be pick up by me. The customer representives could not fine it. After waiting an hour the representative, she reordered without asking me or asked for my approval. I decided not to reorder the air filter. Nor the customer service representative or the manager do not said we are sorry or apologize for the inconvenience. They are incompetent, They are not customer service orient, they just don't care about the customer's, they just care about there paid checks. I had bad experiences on this store #6869 before; from now on I'm going to buy my stuff at Lowe's and Amazon. The Store #6869 is very incompetent.

Thanks,

Ramon Colon Santana
[protected]@gmail.com

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I wish I knew which location this picture had been taken at, but I do not. What I do know is it is a picture that is ticking off a great many people on Facebook, and I am one of those people.

This is disgusting and while I appreciate the fact that people have the right to express themselves, I do not believe it is appropriate that they do so while on the company dime.

Were I to enter a store and see this, I would leave immediately; without any purchase whatsoever. Additionally, I would not return.

Rented sod remover week of may 13th to prepare new garden. Since it was busy time of season I worked may 21st stat in order to be off fri may 25th and rent a rear tine tiller to avoid busy weekend. Called on tues may 22nd to book tiller on friday. Rental told me they do not allow pre-booking so I asked what time they open friday as I want to rent rear tine tiller. They said 6am so I was there at 530am... Unfortunately when I went in someone had rented the tiller the night before... Service person told me he rented it around 4pm and guy said he would return in the morning. He took my phone number. I called back after 10am and still not return. I waited until 4pm in case of shift change and lady this time said depends on customer and if late they just charge them... They called me at 430pm... Told my wife that I need to hurry as they cannot hold more than 1/2 hour. I got their by 5:07... I told her it is hard to rent without camping on their door step... She told me again it is first come first serve... Grrrr... Even after I told her my plans above... She then said return is due at 9:07... No option to return next am at 6am when I am driving by... Special trip back again that night (live 1/2 hr away)... No problem. So I return it early... Around 8pm just in case someone else is waiting. When I return it another service person I rented sod remover from before who didn't know my story asked how it worked... I said great... He then said we just got our other rear time repaired and back in service today? I didn't say a word but was ugly. Unfortunately during the day thankfully no stores had the tillers in stock or I would have bought brand new. At no time did anyone say they had 2 tillers and one is being repaired... There is no offer to book even with a credit card, etc... Why not for good customers... Charge me if I cancel... I am ok with that... Just give me a better option than camping on a door step even when I take a day off which is rare to do a job.in the end I bought a used one for next year because that is not worth the hassle. I have rented other tools over the years, home depot is my store of choice for shopping and rental but lowes is closer to me... Not that I want to go there because I simply like home depot more. I feel I am completely let down in where I was put into same box as a poor customer with first come first serve option only... Even if they had recommended or mentioned someone might rent night before... However I only wanted it for 4 hrs but paying the extra for the day would have been done if I had known. I have bought so many things from home depot and need to rent a carpet cleaner soon but not sure if I should. I am a very patient person (business professional as well) and this is first complaint letter I have ever written to a company because if this was my customer service I would not be happy how this worked and would want to make my system and people better. At no time did any of the customer service people at the rental place say sorry for your inconvenience, sorry you had to wait... Nothing... The lady was cold. I was prepared to rent each year vs buying one as 10 rentals sure pay for the tiller but I can have new every 10 years. I would except a free rental since I plan to do carpets to restore my faith in continued rental. My contact is [protected] or paul. [protected]@saputo.com

Customer service and knowledge of the products of the store you work at should be important. I placed an order Friday evening online for store pickup. By Sunday noon it still wasn't ready. So in front of me three individuals argued over which one actually should work some that shift to pull my order even though I asked if I could do it myself since I was there. I was told it would be ready within the hour. It wasn't so I came back 3 hours after that. It took 15 minutes for them to find it my cart of items. When I checked the items, some were randomly replaced by what I had actually ordered and considered "close enough". One item I'd ordered wasn't on there. And because It wasn't pulled for me I was actually told I'd have to pay for it twice if I wanted it since they didn't get it the first time. After 45 minutes of attempting to get the order right I said to just cancel it and give me my money back. They attempted to short change me $30 telling me the prices had changed overnight and I couldn't get my exact change back. I now get to go to Lowe's and start over again.

I'm at my wit's end with the employees at home depot. It's hard to find someone willing to help and have even had some start coming up our isle and turn around and walk away when they find out we need to help. Today was last straw. My husband was returning latches for our cabinets cause wrong sizeable she( heather) was very rude and said there is no exchange buttons on cash register along with horrible attitude. With such rude behavior our business will now go to Lowe's. It's so uncalled for when we're just trying to shop.

06/07/2018
The customer service at the macon ga home depot was terrible! We were there to buy a zero turn lawn mower-very large purchase-and the associates literally acted like they clueless. We had to ask 3 associates for help and none of them were truly helpful. The mower we picked out was leaking some type of oil, so we said we did not want that one but the one on display outside would work. Oh boy did we inconvenience them by saying this. Then we go to pay and they wouldn't accept our military discount because it was not a holiday? Needless to we went to lowes, has a fantastic sales associate, did not have to ask for help, ended up spending more money with them, and got the military discount.

On June 8, 2018 the Home Depot contractor delivered my stove and we also paid for installation kit and installation. The older person checked the fittings on the gas valve and found that the fittings in the kit were the wrong size. He then dismantled the end of the valve which caused a gas leak in the house. I informed him that the fitting was not a re-moveable portion of the valve. He ignored my warning and continued to install the adapter into the valve. When he tightened the fitting the valve was jammed. He put the valve back together and informed me that I would have to purchase the correct install kit. I informed him that was not my problem and he became belligerent and indicated that I could refuse the order. My wife called Yomanti at the contractors office and was informed that they would have to get the correct install kit and return the next week. When I spoke with her she informed me that I would have to purchase the right kit. I told them to leave and I would install the range myself. Because of the damage that was caused by disassembling the valve, I was forced purchase a new valve and the proper install kit. Took me 10 minutes to connect the range. This is the second time for poor installation service from Home Depot. Buyer beware!

My handle broke on my sliding glass door over 3 months ago and brianna at home depot keeps giving me the run around. This is the second time i've had problems with this sliding glass door since it was installed in 2011. The first time the lock broke on the door and when they replaced the handle, tommy the repair man replaced it with the wrong screws so inevitably it was bound to break again. When he came to my house he asked if "someone had tried fixing the handle" and I said"no you were the last one to work on it". So this is what you get when you buy a "double warranty" from home depot. All I have received is double the headache, double the lies from the outside and inside sales rep and repairmen that doesn't know what they are doing.
I am still without a handle. I swore after so many bad experiences with home depot that I would never buy anything from their store again. And whomever is reading this take my advise never never never buy any home improvements from this place. Their customer service sucks.
#fixmygddoor

Date: June 7, 2018
Time of incident: 3pm ET
The delivery personnel was extremely rude and disrespectful to the 72 year old female consumer by yelling and speaking negatively about the living arrangement of the female. The dark skinned driver was loud and kept stating that he was running late and did not have time because he was getting off of work. The dark skinned driver told the elderly female that her home was junky and that she needed to get help. He further told her that he was running behind and he will not deal with trying to get that refrigerator into her home. Because the dark skinned driver was running late, he took his frustrations out on a 72 year old elderly woman. The yelling and cursing was not called for. The dark skinned driver told her that the delivery will be rescheduled. He yelled at the other driver and told him to "put that s**t back on the truck". The younger driver was going to help move three items but the dark skinned driver told him "no and to get that s**t back on the truck".

I ordered online and was sent email it would be delivered Wednesday. Just now received email it would be Thursday. I have ordered online twice from you and you have managed to screw both orders up on delivery. The first order i cancelled and i will never buy online or from a home depot establishment again. I have people lined up to help install due to its location and now I have to reschedule them until the dam unit comes in. Hell of a way to do business. Lowes looking better all the time.

We ordered Bulk Mulch for almost $800.00 and when 2 weeks went by, we still did not have the product. When we checked to see what the status was, Home Depot said it was delivered to the Carrier that was to take it to our home. It turns out the Carrier had no way of delivering (no means of how to take the Mulch).

Home Depot took absolutely no responsibility for this, and just left us to deal with the Carrier, which did not offer any kind of solution. Meanwhile, Home Depot has collected our payment.

It was very important for us to get the Mulch by this week, as we are doing a remodel to our Yard, and had a deadline. I called back again today, and was told that the order was canceled, which was not the case, and that we have to start from scratch.

Needless to say, there is no way that I will order from Home Depot again, but their lack of assistance, was what really struck me. We were left out there with no help, except for collecting our payment for goods never received. Now, they say they will refund the money which will take 5 days, where I have to wait to order it from somewhere else. We are regular customers of Home Depot, but not anymore. This has been a very frustrating experience.