Home Depot
reviews and complaints

Dear Home Depot:

Can you please assist with an ongoing, unresolved issue I have been having with the Deco combo washer and dryer?

I have reached out several times to get assistance with this and have been told that it cannot be repaired as it is not within "network." When I purchased Deco combo washer and dryer I expected to have the outstanding customer service that I have always received from Home Depot. The extended warranty that I bought detailed that it will replace or repair any part of this product which proves to be defective in in workmanship or material under normal personal, family or house hold use in the USA and Canada for a period of one year from date of original purchase. Nowhere in the warranty does it explain that I have to live within "network" to have it fixed.

Shortly after the purchase I had to have someone come and repair the washer/dryer. This was not only concerning but I was satisfied with the level of customer service I was provided at that time. Dave's Appliance Service came out and repaired it and I was not asked by Home Depot or Assurion to pay for it up front as I am now being asked of.

Is there a reason why I am not getting the level of customer service that I always have from Home Depot on their purchases?

I would like my washer/dryer to be fixed/replaced without being billed or having to pay up front. I expect to have this resolved before the end of the month or I will be taking further action.

I can be contacted by email via at: [protected]@yahoo.com or by phone after 6pm at [removed]

Thank you,

[removed]

I went into the Home Depot On Rosedale Highway in Bakersfield, Ca. On Wed 4-25-18 to Purchase a Water Cascade for a project here at home... When I noticed the product was damaged(the box) and dirty with dust etc, the Manager of the Store By the name of Martin was very professional and gave me the customer service I was appreciated with... Also I never had a problem at this location with any of there associates, , , , , , probably because LEADERS DONT CREATE FOLLOWERS, , , , , THEY CREATE MORE LEADERS, , , , , Kudos to Martin of Bakersfield, Ca. 93312 Rosedale Home Depot ...

I ordered appliances through Home Depot online on April 17th. I received my receipt and confirmation delivery date for the 26th. I just got a phone call today on the day before my delivery date that 3 out of 4 appliances was cancelled due to processing issue. I was not informed before this. Now I don't have my appliances and they can't do anything about it.

I need someone to please contact me at [protected]. I am filing a complaint on behalf of my mother (mary joan viscuso) who trusted home depot 5 years ago to renovate her master bathroom in waterford lakes, orlando fl. The project is still not complete and it is by no fault of my mother's. She has been in regular contact with home depot locally, as well as jeremy, the contractor, to wrap up the project and no one ever follows through from home depot. Jeremy's phone numbers are [protected] ext. 8823 or [protected]. I am getting involved in hopes that someone through this complaint line can help my mother. She does not need this affecting her health, with the aggravation and frustration it has caused her for 5 years. I think you can say she has been more than patient. I don't want to have to proceed with legal action yet, so I am hoping you can reach out to me and let's get this project wrapped up for my mother so she can enjoy her life and her home. She is 76 years old and does not have the means to email so I am helping facilitate. Please call me asap. My number is [protected]. Thank you in advance for your prompt attention to this matter.

Tina lauder

I had a delivery scheduled on 4/12/18. The delivery guys showed up on time as scheduled. My laundry closet is located on the third floor of my townhome. When the guys arrived I explained its location and apologized that they were carrying my washer and dryer up three floors. He said it wasnt a problem and 'the quicker we get this done, the sooner I get home' were his words. They took the items upstairs then called me to join them a few mins later. He had installed the dryer yet told me the washer 'did not fit in the drip pan' which had been installed by the builder of the new construction home I had just purchased. I asked the delivery guy what the issue was and he said I needed to purchase a different sized drip pan. He said to call the store when I got one and someone would come out and install the washer. So...he left my new washing machine in my hallway and ran out the door. I am a white, single mother of two children who chose to believe the two gentlemen that showed up at my house. I discover as soon as they leave by measuring the appliance that it DOES fit into the pan and he wanted to leave in a hurry and did not want to take the time to install it. What do I do now with a washing machine sat in my hallway because he was in a rush to go home? I feel he treated me this way due to the fact here was no man in the house and it was ok to save himself a few minutes of his time so he can get home quicker by leaving me with no washing machine when it CLEARLY fit in the space allotted. To say I feel betrayed and lied to is an understatement.

I am a regular shopper who comes in at least twice a week.I have a guitar repair shop and I use alot of woodworking etc.

I am handicapped.I operate with about 45% of my heart left.I also have severe arthritis, congestive heart failure, Atrial Fib torn ACL, Shoulder problems among other issues.

I cannot walk all over the store.I have to use a motorized cart.3 times in the past week there were none available.I understand other folks use them, HOWEVER, The attitude and rudeness of the staff when I ask if there is one available at the registers is unnecessary. The $20.00 I spend at a time may not mean much, but it means my selling a guitar and feeding my family

First of all I wish to remain anonymous. I've been involved with HOME DEPOT for many years. I've watched the change, some good done bad. I don't understand in a company so large why there are so many staffing issues. The Egg Harbor Twp. Store in NJ is a great store. That being said, you can never find any associate and when yoh do the employees are obviously being asked to handle more customers at one time than they should be. This doesn't give great or even good customer service. I shop both Home Depot and the Lowes directly across the street and find that believe our not I get more service at Lowes. Thats a shame because I like HD more. I tried to buy cabinets but found that I could never get an appt or even someone to answer my calls so i went across the street. I also ended up next door to get my siding because I could not access the aisle due to there being loaded with carts. If you're going to allow customers to order merchandise for a later pickup then you should have someplace else to store it. I don't believe this is a single store issue, I'm a contractor and see it in your other stores too. This is your season where is your staffing?

Your website is a nightmare and caused me a lot of problems. Went to Home Depot Christiana De store to order cabinets. My husband and I waited for over an hour for salesperson to returned. Went to service desk asked for help and the appliance dept I asked salesperson if he could help. He said I didn't have an appt but I was told if they were not busy I didn't need one. He couldn't find sales person so we finally left. Went on web site ordered cabinets. Later went to Rehoboth DE store because this order is for our place in Rehoboth. I wanted to start the order for the countertop. I asked for a print out of the cabinets I order. I found out the two lazy Susan's were 36" and not the 27.5" as stated on website. I had to reorder cabinets, would not fit because small area no room for mistakes. The sales person was very nice and helped me. When I went online to do survey the user ID was not valid it's has been more than 2 weeks. Which is not correct. I ordered sat April 14 it is the 20th. I can't do survey for my sales person, Mary Lenz. I then try to cancel my online order. I now have $3, 400 wrapped up in cabinets. Of course I can't cancel. I asked for supervisor and I talked to a woman named Veronica. She went the extra mile got the order cancelled. I hold on the line and there was no survey at the end of the phone call. Again I cannot do the survey and let you know how much I appreciated Veronica. I feel this is totally unfair to your good employees your survey on service is totally bogus. Have no idea if your complaint survey works because I didn't bother to tell you that your Christiana location was very rude by ignoring my husband and I because we didn't have an appointment. I then try to track my order. The email and password according to your website is wrong even though I saved it so would not have the hassle of remembering another password. So cannot check on my order. I have t o be honest with you. My next order will not be with you. This has been such a hassle and I will not go through the aggravation of rude employees and a lousy website. I wonder if your employees know that you make it impossible to comment on their service.

Thursday, April 19th there was a one day sale for vegetable and herb plants for today only, priced at $1.98 per plant. After driving to the store the only vegetable plants they had were tomato plants. No other vegetables. I asked the associate on duty where the others were t and they said they didn't and hadn't had any. He said their shipments were behind due to the weather. I asked if he would give me a rain check and he stated it said while supplies last so he couldn't. you never had a supply to run out of so how can you fall back to the no rain check because line. I consider this the normal "advertising bate and switch". Thank God we have Lowes and Menards in the Omaha area as Home depot has truly gone down hill.

I placed a online order and received a confirmation that it was ready. I went to homedepot and rented a truck to transport my order. I ended up waiting an hour and a half and order still wasn't ready. I couldn't get any assistance from pro desk and they were very rude and ignorant. I've spent a lot of money in the Vineland nj store and always have problems at this location at its pro desk. Long story short, I canceled my order and returned the truck.

We ordered Allure vinyl flooring on 03/29/18. We were told it would arrive in 7 to 10 days, and we had an estimated arrival date of 4/10/18. We called several days before the 10th to find out that the arrival date had changed to 4/15/18, which is a Sunday. No one had bothered to reach out to us. This flooring was for a rental home, which we based the terms of the lease with new tenants on this date. Beginning Friday, 4/13/18, we attempted to find out exactly where the truck was that was carrying our product so we could let the renters know how many more days it would be to expect the flooring. No one could tell us whether the flooring was in Maine or almost to Texas. We needed to know this information so we could cancel the order, if need be. The order arrived Monday, 4/16/18. This has been a financial loss in excess of $300 for us due to no intake of rent since there are no floors in the house! We spoke with Jason in the shipping department of store #0527 in Plano, TX. My husband asked if there is anything that could be done to help us in this situation. Jason was extremely defensive from the beginning, stating that he had already checked the 7 to 10 business days and that Home Depot was compliant with that. From purchase date of 03/29/18, 10 business days would be Thursday, April 12th! (Not Monday, April 16th.)

We have been customers of Home Depot for many years and have spent an enormous amount of money with them. We own 12 homes and frequently replace flooring and all the other things that come with rental homes. We would like to continue doing business with Home Depot and hope someone in management reaches out to us.

Thank you,
Patrick and Marisa George

I was in the garden department at Home Depot and there was four workers there in the front near the register of talking and having a good old time chit-chatting drinking their drinks and I was asking them about a buying a pallet of grass nobody knew how to do it went to the service desk there was nobody there nobody there knew how to do it so went back to the Garden area and still the lady called up nobody's answering let me check out this person I'll get back to you it's just unbelievable!

I'm a general contractor and owner of a small construction company. I purchased 3 40' Aluminum extension ladders at Home Depot yesterday April 17th 2018.
One of the ladders had a crushed foot upon purchase. My crew did not notice, until the ladder was fully extended on the side of a building.
When they did notice, they were instructed to take the ladder down immediately for safety reasons. While they were taking it down the foot gave way and the ladder fell and and injured one of my employees. The ladder also caused damaged to the siding of my customers house when it fell. I am now responsible for fixing the damage to my customers home as well as stuck paying thousands in workers compensation claims not to mention the upcoming medical bills. My employee will not be able to work for quite some time and I will need to hire new to replace him, costing me more money, time and effort that I do not have to give.
I attempted to exchange the faulty ladder at a store but was basically told to go f* myself. They were extremely rude and insensitive to my situation.
This whole thing has been a horrible, painful, embarrassing, expensive f* nightmare.
I need help cleaning up this mess.

I went to Home Depot on 4/8/18 and the girls at customer services new nothing about the storage rooms outside.
No matter what question I asked... they were rude and when I asked for management-- they were out to lunch or no one was there.

I call on Tuesday 4/11/18 to the store to file a complaint and the manager Matt
who stated that he was the complaint manager - he took my complaint- apologized and stated he would get my questions answered.
He stated that he knew who the girls were and would talk to them.
He also stated he would call me back... and as of today
He hasn't even called or nothing

I am very disappointed and will Never shop there
I will buy my storage room at Lowes... a lot more knowledgeable and not rude.
thank you

I'm writing to let you know I will never order another product from your company on line .every piece of furniture I bought from you recently was damaged I had to return the first desk I received was damaged returned to the store reorder it the second one was damaged didn't realize it was damaged until after I put it together order my daughter a vanity witch also was damaged still haven't put her new bed together yet but willing to bet its probably damaged .I will also be sure to let my family and friends no about my experience. Unhappycustomer

I placed an online order back in February 2018 for a door. Once the order was placed I was informed that the estimated delivery dates would be between April 19 through April 24 of 2018 for an in-store pick up. I always check my emails every day multiple times a day to get status updates. In March my order still said Pending status so I called the customer service number and was told that the manufacture custom makes each door that is ordered. I check my email today & still no shipment email instead my order is now in BACKORDER status! This has happened numerous times that I have placed online orders. Furthermore I ordered a vanity for my Bathroom remodel and one of my three bathrooms and lo and behold my vanities that was last night on back order not damage completely lost! Needless to say I will never order through Home Depot ever again whether online or shop there personally. If it were to not affect my credit report for closing my Home Depot card I would do so.

Do not go to home depot on mccain blvd in north little rock, ar garden center. You have the rudest old lady in customer service you ever want to meet. No, wait, you don't want to meet. You will be looking stupid standing there for her to ask you if you need some help finding anything... This is what she says, "whadda you need"!
Verrrry hateful. I do not discriminate to no one. But when the other race came in, she literally broke her neck to assist them. Look, I spend my money just like they did and... Should've been treated equally. She is bad business for home depot. Lets get rid of the negative and rehire the positive

Went to the amsterdam ny home depot store on April 6th. Ordered and paid for a whirlpool 5 burner gas stove. Stove was delivered today and arrived without a propane converter and manual. I called and the manager is on the proverbial lunch hour. Customer care number isn't much help and we need the store managers approval to return it. Supposedly the conversion kit comes with the stove. I will never shop at home depot again.

Purchased a carpet install from this location, 3 weeks ago. The carpet was special order. When received they damaged it. Had to wait another week. Then the carpet was received and we were notified by HD that they had it and the installer would call us to schedule a new installation. They never called, after waiting another week, we decided to call them, the installation company said they are booked up for the next month and can not fit us in. . . My wife is due to have our child next month and we explained that this would not be a good time. The installation company proceeded to tell me that they would gather a skeleton crew and try to get it done on a Saturday. He also mentioned that the crew would be upset as they don't work weekends...
All of this happened last week. Today, the Tuesday prior to the Saturday install that we were told would happen, we call to confirm and plan our weekend around this installation (Moving Furniture, putting pets up, keeping kids occupied). The installation company says we aren't scheduled.
I call HD cooperate installation line, they tell me there is nothing they can do about 'my problem' and rudely transfer me to the local store. I speak to the Flooring Dept. Manager, he calls the installer and calls me back and gives me the same damn run around. They will call and let us know.
Needless to say, this is the most unorganized installation I have ever been a part of, and WILL NOT, nor will I ever recommend or use HD Installation again.
Fair Warning to All.

We went to Home Depot on March 31st. We ordered a bath tub & paid in full that day. We were asked "what day would you like to pick it up?" We said monday 4/2. We were told that it would be ready. My husband went to pick it up on 4/2, we also live over an hour away from this homedepot. When he got there they told him nobody had ordered a tub for pick up that day. They assured us that they would place the order and it would be in by 4/6. We gave them until 4/9, and called to see if it was ready for pick up. They told us that it had failed to be ordered again. I find this service to be completly unacceptable. Somebody flat out failed to there job, & deserve a serious repremand if not more.