Home Depot
reviews and complaints

The delivery service and installation service are too slow. It has been three weeks we have not received ANY toilets. when I bought toilets, staff told us that it just only took several days. But after three weeks, they just called me and said to delivery last Friday. I took one day off to wait, but in the evening. I was told that they were unable to come. Installation staff had to book another appointment for delay delivery. And then They told us they would come today. But the most rediculous thing happened, they went to wrong place! I believe they know my address. It is too stupid mistake. And then, we are told that they will come tomorrow and installation has to entend to next Tuesday. Until now, we have not received toilets.

I did this on this site before. No one called me. I called the person who is supposedly in charge. He responds with good words and forget about it soon after. I went to the East hannover store where I bought the doors and talked to a deputy manager . he promised to get back to me in a couple of days. A lady then called after that. She gave me a choice of Saturday Nov 11 or Monday, Nov 13. She told me to be at home at 4:00 pm which I did. No one came to fix the problem, no one called.

My issue is not expensive but it is either defective product or problem with installation.

All this happened from October to November 2017.

My conclusion - Home Depot does not care and their is no accountability. Thank God the legal system cares.

Yacob Zewoldi
[protected]. Please don't call me to make another empty promise.

I have purchased flooring for close to 2 k. The sales rep guaranteed the merchandise is in stock and ready for a pick up. I scheduled a pick up 4 days later. When finally came to pick up my flooring, found out that there was a mistake and they do not have anything available. At the same time I already paid contractors to come and do the repairs that day and tore up my house to get it ready for the work. Assistant manager did not offer any solution to the problem on hand or remediation expect getting rid of me and refunding money. I ended up having to take time off work and find a better product at Lowes. I lost time and money with Home depot and incurred disappointment and agitation to be a victim of such unprofessional and poor customer service.

Port Charlotte FL .My name is Robert a Brown .we are doing a addition on to our home for my parents .the only thing we have not bought is the block aND concrete. Every one has been kinda helpful .until now I'm into the painting. A man named John seems to not like his job .is the nicest way I can explain it.I went in to pick out colors and he had no intention of helping me at all. Not even a hi how r u today. Doesn't want to be asked any questions at all .doesn't acknowledge or care if u need any assistance. I'm very upset with is attitude and the way I was treated. I want to know what is going to be done about this .makes me not even want to go back into the paint depth.
Thank you
Roberts brown [protected]
383 harbor Blvd Port Charlotte fl.34954

In July I had my 4 doors I ordered from your store at midway mall measured by mr Bob, I picked out and paid for these doors in August order number H3827-22653 In took forever for them to be delivered to the store, finally they arrived there and I scheduled a date of today to be installed. When they arrived the workers remeasured and found out doors were an inch to tall. Are your people that incapable of doing a job right now they tell me it will be another 4-6 weeks I will be out of town then . One other thing your people didn't tell me was I had to purchase new locks and hardware, needless to say how disappointed I am in your company especially when I paid for these doors when they were ordered

Merikay Walton
13827 hale road
Oberlin Ohio 44074

[protected]

I order a patio door on aug. took 4 weeks for delivery and than more than a month for appointment to instill it...a day before I get call from the installer that he had to cancel for personal reasons...this is not acceptable, I don't now why a company like Home Depot use TBC when the get one bad review after another the get so may bad reviews and Home Depot still uses them

Went to the Yorkville illinois store on Sunday november 12th at 130 pm needed to purchase new appliances for our home.
Went to the store at 930 and was told an associate would be coming in at 1030 am.
Sabrina was very helpful she was able to direct us but DiD not have the technical experience. We left to go to menards but intened to get competing cost estimates.
Home depot was a few hundred cheaper than menards with the promotion.
So the older man who was working there was grouchy and inpatient.
He was in a hurry and tried to move us along. Bad customer service leaving a bad taste
May be going back return don't know yet.

When I signed up for a pro account you'd send a check for the savings we accrued, 5% of what we spent. Now you give paint savings? Maybe 1% of my business is painting. Doesn't do me any good! Why cater to only painters? You HAVE to go back the way it was or you are going to lose my business to Lowe's, who will give 5% off. I've always shopped at Home Depot, it's right down the road, but if you don't switch back I'll drive the extra miles to go to Lowes! I've spent 10's of $1000's there and got nothing for being a pro member. You screwed up!
Thanks,
Kraig Burns The House Doctor
Disgruntled customer

We wanted to install a 15x24' outdoor green grass type carpeting beneath a wooden deck. The measurer came to our house, we discussed the project and installation including rubber reducers to go along the edges of the carpet. Twice the installers arrived without the reducers, and twice with insufficient amount of carpeting. Once the carpet had two major defects including a hard crease that would not brush out, and curved cut in the middle of the carpet. This forced reordering the rug 4 separate times. Finally on the 5th scheduled installation date plus one cancellation for rain, the carpet was finally installed. Considerable carelessness on the part of Home Depot in not measuring correctly or checking the carpeting before sending it out with the installers. Carelessness on the part of ACS installers for not coming with the rubber reducer edges when they were on the original order and paid for.

I am very disappointed with Home Depot and American Carpet South installers and its lack of service.
We first talked with Home Depot carpet on 6/13/2017 about installing an outdoor grass cloth carpet on a cement patio pad underneath a large wooden deck. The patio to be covered measured approximately 24'x15', and was to have a rubber reducer around the edges to keep the edges from fraying. Because of other work being done we delayed installation until September, but paid $35 for a measurer to come to the house and measure. We discussed the rubber reducer with the person who measured, and with the Home Depot salesperson who completed the sale on 7/18/2017. The measurer and the salesperson both agreed that because the carpet measured 12' wide, only 2 strips of carpet 12'x15' would be necessary, and the rubber reducer would be supplied for an additional charge of $90. We completed the purchase on 7/18/2017 and paid a total of $486.30 by credit card. This included $244.26 for carpet, $182.27 for basic installation of glue down carpet, $90.00 to furnish and install rubber reducer, sales tax, and a credit of $35.00 previously paid for measuring.

Installation Day #1
We agreed on installation on Tuesday, September 5, 2017, however, this needed to be cancelled and rescheduled because of heavy rain that morning. Installation was rescheduled for Wednesday, September 13th.

Installation Day #2
When the installers arrived, not only did they not have the rubber reducer, but they did not know anything about it even though it was written on the invoice and already paid for. They checked in with the supervisor at ACS, and one of the installers left our house to go to the local Home Depot store to buy the rubber reducer, which the store did not have. He continued to check with other stores. In the meantime, the other installer opened the roll of carpet, cut one 15' length and began to glue it down, except along the edges where the rubber reducer would be installed. The right-hand edge of this roll of carpet was badly mangled, bent, and frayed, most likely from having stood on end for a long time. The installer said he would have to trim off several inches. When he took the remaining carpet, which also would require similar trimming, he called me to explain that he did not have sufficient carpet to complete the installation. The roll of carpet was supposed to be 12'x31' but measured only 11'10.5" wide, (see Image 1) and would require several inches to be trimmed off the right side. This left a gap on the side of the patio which would require numerous pieces and cross seams, and even with that the installer doubted that he had sufficient carpet, and he was loath to complete the job. The supervisor was again notified. It was agreed that additional carpet would be ordered, and the installation rescheduled for Monday, September 25th. I talked with your customer service representative who said she would reorder the original 12'x31' carpet plus an additional 12'x15' piece. We discussed that we would need three lengths of carpet at least 15'3" long, and she concurred and said she would make sure that we had sufficient carpet. We also discussed ordering the rubber reducer and said that the invoice only mentioned 36 linear feet as the measurer only included the left-had side and the edge along the grass. We had discussed that the reducer should also be installed in front of two 6' sliding glass doors as it existed. Looking at the quote, he ignored our request, even though it is shown on his diagram. When the first installer looked at the right-hand edge, he said that we should have a reducer along the right-hand side also. Therefore, we would like reducer installed along a 15' retaining wall on the right-hand side of the patio as well. The customer service representative agreed, and said it would be ordered.

Installation Day #3
The reordered carpet came into the warehouse on Wednesday, September 20th, and the same customer service representative called us to see if we would be available for installation on Friday, September 22nd. We replied that we would be available for that date.
When the new installers arrived today, they had two rolls of carpet, but they did not know anything about the rubber reducer. They had one small piece of white rubber reducer less than 5' long, but they should have had at least 80' of black rubber reducer. We talked again with customer service and the supervisor known as "JD." When the installer opened both rolls of carpeting he discovered that one roll was the new roll that measured 12'x15'. The other roll was supposed to be 12'x31' as written on the tag attached to the plastic wrapping, but it measured only 12' wide by 21' long. Once again, there was insufficient carpet to complete the job even with two seams. And once again, there was no rubber reducer.
Your company claims that it works until customers are completely satisfied and that has been the foundation of your success. You have disappointed us consistently, and communication among your employees is poor to lacking. Everyone who visited our home saw the existing rubber reducer before the old carpet was removed, and promised that they would supply it. The measurer and the salesperson at Home Depot guaranteed us that only two strips of carpet 12' wide would cover the area, yet the installers and the supervisors all agreed that carpet in never exactly 12' wide and that it always requires trimming. There is severe and gross misinformation among the people representing Home Depot and American Carpet South, Inc. It challenges me to understand how your company has remained in business for many years with this degree of inefficiency and ineptitude.
The initial installer had glued the first piece of carpet to the cement, but he did not want to remove it because wet glue would be on the back side of the carpet and the cement, and would track over anything it touched or touched it. He suggested leaving it for the next installers to remove. Of course, it rained again between scheduled installations. Four days after the first failed installation the carpet was still soaked with water, the cement patio was wet with puddles beneath the carpet, and the glue not dry. Knowing that the second installation was approaching, and that they could not install carpet on wet cement, I folded the carpet in half each day for several days allowing the glue on the cement patio and on the back of the rug to dry, and then pulled the carpet off the patio so that the patio could completely dry.
Time is of the essence as we have planned to leave town in early October for several months and wanted to complete this project before cold weather set in. We have had one rain delay, and two delays due to miscommunication in ordering.

Installation Day #4
The saga continues: We were called on Monday, September 25th, by ACS who said they could reorder the carpet from a local Home Depot and install it on Wednesday, September 27th. We called customer service on Tuesday afternoon because we had not heard from them by 2 pm. The representative said it would be installed sometime between 3-7 pm. We emphasized that this was an outdoor glue-down install and questioned if they had the rubber reducers. We also emphasized that it will be dark outside by 7 pm, and asked if the install could be moved up. The request was denied. Later that day we received an automated call from customer service to tell us the install would be between 3 and 7 pm. We called back and talked with another representative stressing the same things and requesting moving the install time soon. Again, we were informed that the time could not and would not be changed.
On Wednesday, September 25th, we waited patiently for a call says that the installers were on the way. We called customer service at 3:40 pm, and were told not to worry because the installers were now at the local Home Depot picking up the carpet. The store is only 6 miles from our home, but it took over an hour for the installers to get the carpet and finally arrive at our home at 4:45 pm. It was already getting dark because of approaching storm clouds. The installer told us of slowness at Home Depot so bad that the installers threatened to leave. The carpet was already cut, rolled and wrapped when they arrived. The installers said they wished they could have moved the install time to mid-day instead of late day because the reducers would not flatten and stick properly to the cement pad. There were several telephone calls to the supervisor while I helped the assistant put tarps on the deck over the install area. Finally, the storm clouds passed, but the lighting did not improve. The cold cement and rubber reducers remained, and a lot of time was lost trying to get them to stick. More calls were made to the supervisor trying to set up a new installation time on Thursday at mid-day. Ultimately it was decided that the carpet, cement, and rubber reducers would be left at our house in the garage, and because the supervisor would not change his rigid program, the installer agreed to return on their own time and install the carpet over the weekend.
I find your supervisors and corporate representatives unyielding in their discussions with the customer, unwilling to appreciate the need for understanding of weather, timing, supplies, or changing the schedule. If your employees had read the original order form when we talked numerous times they would have realized that it was an outdoor carpet for outdoor install, required rubber reducers, was light and temperature sensitive, had already been rescheduled several times because of failure to notice details which were written down and repeatedly discussed by the customer. I have previously already cited Home Depot, the measurer, and scheduling. The subcontractor installers were just as frustrated with the supervisors that they called for the same reasons. You have disappointed us many times on this relatively simple project. I cannot recommend your company to anyone because of it continued poor service.

Installation Day #5
The installers returned on their own time on Sunday, October 1st to complete the job. They finished installing the rubber reduces, and rolled out the first length of carpet. There was a very sharp fold that went perpendicular along half the width of the carpet. (See Images 4 and 5)

Because this carpeting measure 12' ½", the installers hoped that two widths would suffice. They then unrolled the second length of carpet, and they continued to do the glue-down and initial trim. When they unrolled the third width of carpet, there was a curved cut through the carpet which measured about a foot long. (See Image 6)

The edges were peeling because of the curve of the cut, and piecing it together would not give a cosmetic result. We looked at first piece of carpet with the fold again. In spite of being warmed by the sun, and attempts to flatten and stretch the carpet, the fold was still highly visible and unacceptable. Both pieces of carpet were rejected as unsatisfactory. The installer called his supervisor once more, and was instructed to return to the Home Depot store and obtain another piece of carpet. None of this was the fault of the installers, as I witnessed both these imperfections as the carpet was unrolled and photographed them. This report has been written contemporaneously as the work is not being done. This project has been one continuous series of errors with fault widely distributed at multiple levels. The three separate sets of installers are not to blame; they have tried their best to work with us.
Shawn, the Assistant Store Manager at the East Liberty Home Depot just called me to inform me that they do not have sufficient carpet at the store to fulfill the order today, and would have to special order. We discussed getting the carpet from another store…today, which was impossible. They would try to get the same dye lot, etc. After much disappointment and disagreement, we agreed that the installers would return on Tuesday, and that they would unroll and inspect the entire carpet at the store before bringing to our house. The time and cost wasted on this project has been enormous for Home Depot, ACS, and us. We have had plans since last summer to leave Pittsburgh on Tuesday, October 3rd to travel south. We have made hotel reservations for two night's accommodations in South Carolina and Florida which have been cancelled, and plans now are indefinite. We have cancelled plans for visitations in Florida until this project is complete.

Another phone call from Shawn, the Assistant Store Manager, confirmed that he could get additional carpet tomorrow, and that he would inspect it himself. The installers, Orin and Anthony, returned to our home, took up the glued down carpet, collected their supplies, and said they hoped to return on Tuesday. They asked us to call the Pittsburgh area supervisor, Josh, tomorrow, and request them for Tuesday, October 3rd to install the carpet about 12-1 pm. The weather is supposed to be favorable. Hopefully, the rest will be too.
On Monday, October 2nd, I received a telephone call from Frank at ACS asking if everything was satisfactory with the carpet install. I told him of the multiple problems and that we were instructed to talk with Josh, who was not in the office at that time. The caller replied he would personally talk with Josh and have him call us back.
At 3:12 pm, Shawn from Home Depot East Liberty called us to say that the carpet was en route from the North Versailles stores to the East Liberty store and would be checked for defects by the Assistant Manager before it was released to the installers.
We called ACS several times to check on progress, each time requesting Josh the project manager for Pittsburgh. Each time we were informed that he was ‘working on it.' Finally, Frank reported that we were scheduled for installation on Tuesday, October 2nd during the 12-4 window.

Installation Day #6
Once again, we have been disappointed. The installers called us at 3:45 pm to say that as soon as they finish their current job in about a half hour, they will pick up the carpet at the Home Depot store in East Liberty and come to our house. The 12-4 window that the installers requested for warmth and light passed, and no one has yet showed up. It is now 5:15 pm, a full half hour later than when this team arrived on Installation Day #4 complaining that the light was disappearing and the temperature was dropping. They requested this day, and the 12-4 widow, and yet they have missed their requested and promised time. We have been greatly disappointed again. We have cancelled out planned trip south, cancelled arrangements to meet friends and relatives, cancelled two hotel reservations, and stayed an extra night in Pittsburgh awaiting what has been non-existent promises and service. With so many disappointments I have no alternative but to be furious at ACS, Home Depot, and the sub-contractors. You promise to make things right the first time, but I have failed to see anything that has been reasonable service on six attempted installation dates. Every promised has been broken.
The installers finally arrived at 6:20 pm, and after unloading the carpet and supplies, they began work at 6:30 pm. It was dark by 7:00 pm. They continued work under the light of a lamp suspended under the wooden deck above the cement patio. It is ridiculous to attempt an outdoor carpet installation in the dark especially when the installers knew the situation, and this was their third time at our house. They completed their work at 9:45 pm. Everything appeared satisfactory… at night, with a flashlight.
Cursory inspection the following morning also appeared satisfactory, then we left town on our delayed trip. Two days after installation, while driving on the Interstate in South Carolina, I received a phone call from Frank checking up on the installation. I appreciated his call. I repeated the message that I think the installers are over committed and over scheduled. It must be difficult for them to work day after day into darkness. Frank explained about the company 3-year guarantee if there are any problems from the installation. I thanked him. We shall inspect the carpet installation when we return north, and we shall let you know if there are any problems with it.

Sorry, but I could not download photos. I did respond with this complaint to Bob Santagata, CEO, American Carpet South, Inc. without his acknowledgement or response.

Charles Haeussner
408 Wickford Drive
Pittsburgh, PA 15238
[protected]
[protected]@earthlink.net

After leaving this horrible company and asking for my 401K money which belonged to me this worthless company tells me I have to wait 30 days. Then after 30 days they tell me it will be processed and I now have to wait another 3-5 business days for it to be direct deposited after day 5 they tell me they have a banking error on their side which is now in its 5th day and still no money. As an former employee of Supplyworks which is Home Depot now I have to say this is by far the worst company by far that I have ever worked for and no one is even close. This company has cost me things that i was counting and planning.on this money helping me with since it is in fact MY money. We are heading into 40 days since I left and still they are making over 1, 000 of us wait for 401K, Tuition Reimbursement and more. I personally would run and I mean fast from doing any and all business with this highly unethical company. Both Supplyworks and Home Depot is a joke and I am not alone in feeling this way they have over 1, 000 employees dealing with thia and evertime I called to find out the status they tell me this has alot 9f people over 1, 000 clogging up their phones for this issue. These people who run this company are crooks. I would be very careful doing any and all business with these crooks. Lowes is so much safer foryou to go to because Home Depot is eventually going to screw up your order and depending on what you buy could cost you money, head aches, and even leave you broke if you are getting money back from them. You have been warned so shop at your own risk. This company is awful to work for and awful to do business with...watch your back and pay with cash only. Good luck if you shop there or buy anything from Supplyworks...it could be a major ordeal if anything goes wrong cause they most likely will leave you a mess and angry at them.

We went to the Loveland, CO store to look at refrigerators. The associate helped us buy one on line while we were there. Said it would be $15 for take away fee and free delivery. Great. Service comes out to deliver. Before coming he called and I told him it would be easiest to go around back. He said well if there is snow we won't deliver. Snow depth around 1/2 inch. Anyways he came and looked at how to get there from inside. Then tells me he has no order for take away and if I still want that I have to sign a waiver cause water will leak all over carpet. Told him we didn't use the water line, still says it will happen. Have they heard of a tarp? Next looks at access points, won't go through snow (not deep enough to cover your shoe). says he would have to lift it over metal rail 3 steps, and other way says I have to take off all my hand rails. I called hubby because I knew he could explain how it could be done with all this gentlemen's I don't do that words. He works 10 minutes away. Guy left Without a word. My elderly alzheimer's parents now do not have a refrigerator. I want to know, who compensates me for my lost work, my husband's lost work and the hassle of finding another store? Never buy from them again. Customer service was a waste of time. 11/7/2017, Windsor, CO. Order name William Olsen

Nearly 6 weeks ago I applied for Home Depot Credit Card online. As part of the process, I had to go into a local store and verify my identity. I was very clear that I was there for verification only, but the store rep chose to restart the application due to it being a positive statistic for the store I was in, Middletown Delaware. We determined that through several phone calls between myself, CitiCorp, and the store itself.
It is grossly unfair for you to have done this to my Credit Report, and it is not a fixable problem apparently according to CitiCorp as well as all 3 major credit bureaus. I have lost points on my Credit Report, which are extremely valuable to me, and spent many hours on the phone at this point trying to get everyone to agree that i have done nothing wrong, but again - this is not fixable.
The worst part : My friend with a Lowes card said she had a bad feeling about you, but I pressed-on. I trusted you and now I have nothing but a Form Letter from CitiCorp and a Store GM that does not return calls although she knows the subject matter, and has even gone on vacation after a solid week of not returning calls.
I will pay off my balance, and hope that nothing else about our arrangement changes before it is over, but you have to understand what it feels like to be taken advantage of, prove it, then get ignored by the aggressor. This would be that 'thing' that separates you from your competitor when almost everything else about you is identical : You would prefer today's 'good stat' over tomorrows customer.

I went in to the Costa Mesa store today which is where we shop all the time. I came in to by a lot of tile for our kitchen and bathrooms due to our house being flooded. I came in with pictures from the Home Depot website and asked Paul if he could help me figure out which to order. He said well what we have is on aisle 8 and I said I had been in earlier and looked but didn't see what I was looking for he said well that's all there is and that he had a customer coming in shortly and he didn't have time. So I walked to aisle 8 and came back and asked if he could look online cuz I had seen some on my phone on the website he said it's easier if I go and look on the computer I said well I don't have our computer right now cuz our house got flooded and everything is gone for the last four and half months he said ok wel I will try. Everything he pulled up on computer when I asked about certain ones he clicked off and was just very rude! He said I should probably go to State College Ave in Anaheim to get my tile! I said I came here to buy tile he was just bothered by me coming to ask for help and to by tile! It went on for several minutes I was there for 45 minutes and felt like I was bothering him so I finally said You know what nevermind I will go somewhere else!
Very rude employee! Paul! I worked for Home Depot for 5 Plus years and I never experienced such a rude encounter!
Customer service used to be Home Depot motto

My name is Maria mccartney and I ordered window in September. They were supposed to get installed nov 7. Home depo didn't even call us to confirm the appointment. We called Monday and they said they needed to reschedule. We still haven't set up a date. We close on this house dec 4. The windows need to get done NOW. This is ridiculous this has been set up since September. I expect to hear something soon. My number [protected]

Mario Nunez [protected] El Paso Tx
Have been trying to get info from kitchen tech Cynthia called left my name and reason as I had already talked to with her previously asking her to contact counter top installer how much longer it was going to take or an estimated time so we could plan also I wanted to know the out come of measurements on a section that we had assumed it was included on the actual billing only to find out it was not, than on another occasion we shopped same store for a garbage disposal to install new since the cabinet installer suggested we replace old one with new one while there we asked cynthia about the installation on disposal and she said it wasn't included, we were surprised since it was part of plumbing and the reason we asked was because cabinet installer had charged us to replace on and off water handles, if the plumbing is taken down to replace cabinets and we were informed the plumbing was included than why all the extended charges for errors that were created by cabinet tech, I am sorry to say but I am very discouraged to do any more business with homedepot especially with installation and process I will not recommend homedepot to my friends than the sad part is I call to talk to Cynthia and I am left on hold twice third time someone answered and when I said I needed to talk to Cynthia they asked for my name and left me for another twenty minutes finally I hung up and decided to complain

We purchased an LG Gas dryer Model DLGX5781VE
from Home Depot in Kona Hawaii. We also purchased a washer and a waranty from home depot for both products for five years.
The cost was 2716.88
invoice [protected]

The dryer never worked properly and home depot was unable to find anyone licensed to do the repairs. We just want to order a machine that works and have home depot dispose of the one that doesn't

Let me know what to do

Warmest Aloha
Shannon

I ordered 3 doors from Home Depo. they said it would take 2 weeks to come in, 2 months later they came in, one was damaged. Contractor came a week and 3 hours later to put doors in, front door was not all their, he made 3 trips to town to get rest of order, at 5pm the front door was in. It don't shut their are nails sticking out and a large dent at the top of door and a scratch at bottom of door, and this was not the door that was damaged. Here it is two days later and one of the doors is still not up. Out side on the ground and the looks like it could be damaged to. Please help me.

I scheduled an appointment on-line with a kitchen designer at the Home Depot in Ewing, NJ. It was on Saturday, November 4, 2017at 9:30am. The designer assigned to me was James. When I arrived at the scheduled time and ask for my assigned designer, not there. Another store associate went up front to find out about where my associate was. He took about 15 minutes to return and told me that person doesn't do kitchen design and that it should be Gabriela who doesn't come in until 10:00am. By this time it is 10 minutes before 10:00am so I wait. Another couple comes in for Gabriela and ask me are you waiting for Gabriela. I say yes and they hover around as they are waiting for her as well.
Gabriela arrives around 10:00am comes to her desk and I explained to her that I had scheduled a 9:30am kitchen consultation, she yells, I don't come in at 9:30am. Then I explain, my appointment is supposed to be with James. She doesn't answer me but the associate behind her and says, he shouldn't be in the computer assigned to consultations as he doesn't design kitchens.
After that she says, what can I do for you? At the same time the other couple interrupts and say they need to speak with her. Turns out they are cancelling their kitchen and the front customer service won't process it without approval from Gabriela. Gabriela has to go up front with the other couple, leaving me to wait again in the back. After about 10-15 minutes, I get up and leave. I know mistakes occur and their must be a glitch in the system when scheduling an appointment at this location. My problem is no one apologized or seemed to have any urgency to assist me or really cared about the scheduling problem or me waiting forever. My kitchen project would probably be around $25000 - $30000 as I need a full gut and remodel and was very excited. Needless to say I most likely won't be going to Home Depot after this experience. If you can't schedule the initial consultation correctly, or have good customer service, why would I trust you with remodeling my kitchen.

Over the last two weeks, I spent about $6000 US in home depot stores ( beechmont ave, Cincinnati)on renovation products for my home but my experience was very unpleasant .First my carpet was one weeks late from when it was supposed to come, causing me to extend my lease $600. Then when the carpet was delivered, one piece was 2 foots short . when back to the store, all that was left was what we need but one foot longer. When I asked the store assistant managers not to cut .Response was that the will be losing money when it was obvious that it was going to the trash .Yet when we get home the carpet was again miscut causing us to use Scrap.
We all those I will appreciate all the refund to all those issues.

Today I went to buy some pvc pipe and rebar to make a flag stand for a state park. I was told home depot does not give military discounts on wood or plumbing parts because the prices fluctuate. I left the the stuff that cost $15.00 at the register at your Columbus Ga store and went right to Lowes bought the same stuff for $10.00 and got a military discount. Done with anti_American home depot. I hope you fall just like the nfl. Shame on you home depot! Never ever shop there again and I will be posting about this online. We come from a long line of military HOOAH! Tom Roe