Home Depot
reviews and complaints

Two years ago, I remodeled my entire home. I put new light fixtures and ceiling fans throughout all of which are Hampton Bay and along the same theme. Recently and for no apparent reason, a globe from the flush mount light fixture fell off and shattered on the upstairs landing. I went to home depot to replace the globe. Of course they do not sell replacement globes for flush mount fixtures. I spoke to a Home Depot employee in the lighting department and she told me the line had been discontinued and that I would have to purchase all new light fixtures. I felt she was rude and uncooperative. I would like to replace the globe with the same or similar lines. I would like to be treated with respect and understanding.

We purchased a condo in Glendale, AZ in September of 2010. Excited about our bargain, we came back to WV and waited to find a good deal on appliances for the condo. We purchased four major appliances over the phone at the end of November after seeing an ad online. The salesperson worked with us and we thought everything was fine until we set up for delivery.
We set the delivery date for January 26 after clearing it with a friend who was to let the deliverymen in and be there for the installation which was to take about 2 hours. On January 24, the delivery company called and said the appliances were still on back order and delivery was then set for February 2. We explained to the delivery company, GE Delivery Company, that we would like delivery around 10 am because our friend had obligations later in the day. They said OK, they would try. Around 15 minutes before the delivery company closed on February 1, we received a call and they said delivery would be the next day somewhere between 12 and 4 pm. We told them this wouldn't work and the only solution they could offer was somewhere between 8 and 12, which still wouldn't work. They could only give a 4 hour time frame.
We immediately called the Home Depot in Peoria and talked to the manager on duty. He called GE Delivery Company and tried to work out something to fit our time frame and the delivery company wouldn't give him any satisfaction either.
After a lengthy discussion with the manager and getting nowhere, we decided to cancel the order. He said an expediter would call us the next day to credit our account. She called and said the account would be credited and we would receive a check for $125 payment we had made on the appliances. At that time, she informed us that the refrigerator was still on back order which no one had bothered to tell us. So that would have meant another delivery hassle to go through. She said she would inform the sales person about the canceled order and also contact the bank about our refund check.
We received a call a day or two later from another lady, whose name we didn't get. She offered to take $500 off the price of the appliances and have the appliances delivered to the local store to await delivery when we could be in Arizona. Our counter-offer was to take a $1000 off the price. She said she wasn't authorized to do that amount and would have to take it to someone higher up and would get back to us the next day. We still haven't heard anything from her.
We finally called the Customer Care Center in Atlanta and told them the whole story. They were to contact the local store in Peoria and try to work something out. After several days, the original complaint taker passed us off to another person to deal with the complaint. Following this, we finally received a call from another store manager at the Home Depot in Peoria and she said there was no way they would give us $1000 off on the appliances.
The case worker in Atlanta returned our call and informed us that Home Depot would not give us the discount we asked for and could not give any explanation why they wouldn't nor did they have any kind of counter-offer. He told us case closed, we had gone as high as we could with the complaint. We made it clear to everyone we spoke with that we had hoped to buy flooring and several more things to do our remodeling of the condo. We were looking at one stop shopping and had hoped Home Depot would fill the bill. Obviously not!
In the meantime, we have found out that GE Delivery Company has a very lousy track record with Home Depot's delivery, not just in Arizona but all over. Much to our dismay, we found out our sales person had not been informed that he had lost a significant sale until we told him.
In our opinion, there is not customer service in any stage of Home Depot nor is there any communication between the management and the sales people.
We will now take our business to someone on the local level in the Glendale-Phoenix area when it comes to remodeling our condo. We have also told a lot of people they shouldn't deal with Home Depot and they have agreed to do so. Please beware when dealing with Home Depot and having anything delivered.

A

I was a customer of Home Depot, and as a veteran used the discount they offered to us. Last weekend went into the Glen Mills store and wanted to purchase the items I would need to redo a floor in a bathroom. When I went to check out I was told they changed their policy. Now the discount was only offered to active, retired or those with a service connected problem. I put the items back and went to Lowes where the military discount was not only accepted but I was thanked for my service. A veteran is a veteran. I served for six years and spent a year in Viet Nam. But since I was one of the fortunate that made it back without being injured, my service is deemed not good enough to qualify for the discount. I called Home Depot to see if what I was told at the store was in fact the company policy and the person I spoke with told me it was. There are millions of us out there that served our country with pride, even during a time when it was not a popular thing to have done. I for one am proud of my service and thrilled that I was one of the lucky one's that made it back alive. Think about my comments before you decide which big box home improvement store you decide to shop in. Thank for the chance to pass this along. Klaus

Do not be fooled by their cheaper carpet or installation prices. We decided to try them for one room before doing whole house installation. Thank God.. because, We have been waiting over a month & the sub contractors are rude & unreliable. The store is no help & after they have your money you are stuck... We will update how the installation looks if it ever happens.

Placed the order at homedepot on lg 2501wha/dlex2501 washer/dryer on nov 27 2010, and got delivery date on dec 18.

On dec 17, they said they cannot get it and postpone to jan 14, 2011.

Wait to next year until jan 12, got a phone call said has to postpone to jan 21, the 2501 are no longer in production, so they "upgrade" to 3360hwca, and lg told me would be available on jan 21, 2011. on jan 18, got another phone call said got another postpone to jan 27.

I went to homedepot and asked them if jan 27 is a sure delivery date and I told them lg 3360hwca is not available for 90days in my area on www.homedepot.com. homedepot guy asked the lg and lg told them the washer/dryer will be sure delivery on jan 27. (btw: check the bestbuy website, and the same mode will delivery within a week at my area)

Today I call back (they won't me this time) to check the delivery date. got delayed again. temp delivery date is feb 4.

What's the hell, they lied in front of your face and intentionally do not commit the promise. never go back with lg/homedepot.

On 3/17/2009 walking back to work desk @ home depot cascade #130 atlanta.. Cust. Turned lumber cart in my path tried to stop for falling over cart went airborne. Fell over cart on my right knee and wrists... Filed complaint.. They waited nine months before they would give me mri.. Torn ligament... After that liberty mutual have been trying and spending lots of money to not replace my knee.. That their dr.[dr. Raines] said I needed... Is this how home depot treats associates 12 years of service... I am still fighting for my health this case worker josh sparks has treated me like I am just some idiot.. Why would home depot have a insurance company like liberty mutual working for them.. They know that home depot is a is sometimes a dangerous place to work...

Purchased washer-dryer for home depot on black friday order number - [protected]- went on 5 am to the store. Got it. Was very happy. Purchased on 25th November, credit card was charged on 26th November. was suppose to be delivered on 7th December. My dryer was not working a week before black friday, however, thought to wait to get good deal. 7th decembers did not sound good, but obviously did not have any option. Got phone call - delivery postponed till 21st Dec (14 DAYS LATE). Again, another voice mail - it can be delivered in mid January. Contacted home depot customer service/local store - if they can change the model - or help any way. Was told to cancel the order. did i order this washer/dryer on black friday at 5 am to cancel the order eventually? If I want washer/dryer in this price - I don't have any option than to wait. Would you have expected this from home depot? They are blaiming to company (LG) for the backlog - whom should i blame? I purchased the product thru Home depot, not thru LG.

First I want to say I really like Siemens products and will continue to use them even though they had a recall and this review is about the recall and Home Depot Negligence. I purchased two Siemens Q120 (20A single pole) circuit breakers on 18 Dec 2010 and found out Sunday night that Siemens had a recall on a large number of circuit breakers manufactured during June-July 2010. Recall was issued 23 SEP 2010 however, Home Depot continued selling the recalled Siemens circuit breakers up to at least 20 Dec 2010 which is the day I returned the two breakers I purchased on the 18th Dec 2010. I told them they were recalled and was only told they didn’t show that however I did leave the recall paperwork with the return desk and asked them to give to the store manager. Beyond that I can’t say what happened at store level but when I sent an email to Home Depot Corp HQ asking why they were continue to sell recalled products and the fact I have lost trust in Home Depot their only response was very lame. Below is the communiqué between the complaint and the reply with the complaint first followed by the reply:

(Complaint)
Hello,
I purchased two Siemens 20A circuit breakers model Q120 over the weekend and had to take them back to swap out today (Monday 20 Dec 2010) due to the fact the ones I purchased are the ones being recalled by Siemens since 23 Sep 2010. When I went back to the store, of which I live 25 miles away, I looked and found that there were a large number of affected Siemens breakers on the store's shelf. When I told the employee about it he said he didn't know about it and used his pocket computer to scan one but he said it didn't show as being recalled. I was able to find two replacement breakers that were not part of the recall and took them to the service desk to make an even swap. I gave the employee a copy of the recall and asked her to make sure the store manager got it however, I don’t know if that will happen or not. My concern is the fact that Siemens issued the recalled on 23 Sep 2010 on a large number of breaker models with date codes of 0610 and 0710 (June-July 2010) and your store are still selling them as of 20 Dec 2010 and the recall is based on a risk of fire hazard. That to me is unacceptable as most home owners and small business owners that replace their own breakers as well as most electrical contractors would not even be aware of the recall and would install these devices in buildings. Why would Home Depot continue to sell recalled products? Not only did Home Depot sell me defective product on a recall list, http://www.cpsc.gov/cpscpub/prerel/prhtml10/10354.html and http://www.sea.siemens.com/us/Products/Residential-Electrical/Product/Circuit-Breakers/Pages/plugin_recall.aspx I had to waste more of my time and fuel to drive back to Home Depot only to swap out two breakers that were not part of the recall and the two issues put together makes me an unhappy customer. I’m glad I was able to get replacement product (Safe) but that does not solve the problem as to why Home Depot is still selling recalled products. This will make me question everything I buy from Home Depot in the future that is electrical or gas powered.
Please let me know why this happened so that I can make an informed decision as to if I can trust Home Depot and their products they sell to be safe. Yes this is a manufacture problem however, Home Depot failed to removed the recalled product from their shelf therefore my trust in Home Depot has been lost.

(Reply)
Dear *****,

We appreciate you taking the time to forward your concerns about the recalled product at the Spartanburg Home Depot store. We apologize that we did not meet your expectations.

We strive to hire, train and retain knowledgeable associates who will exceed our customers' expectations and we obviously missed the mark with you.

We are committed to continual process improvements based on the input of our customers. Please know that the feedback you have provided is taken seriously and will be used in the overall evaluation of the services we provide to our customers.

If you have any additional questions or concerns, please feel free to contact me by replying to this email or at the number listed below.

Your record number with Customer Care is *******

When I ordered online there was not a check-off box that they would pick up the old appliance. I called Home Dep0t Customer service and they assured me they would pick up the old appliance. When the delivery day came, they delivered the new appliance and said they were not supposed to pick up the old one. After hours of phone calls with Home Depot - they still have not made it right. I did have a phone conversation with the store manager and he said they would pick it up, but then he was trumped by corporate who called me and said that they would not pick it up. I will never, ever ever order online from Home Depot again!

I had my roof installed by Home Depot in 2007. The sales person at Home Depot offered me several packages to choose from and I selected the higher priced package because it came with a 'Lifetime Peace of Mind' guarantee. The sales Rep also guaranteed if there were any damages inside my home due to any leaks from their roof, that they were fully insured and would be responsible. The roof began leaking in 2008, again Sept 2009. They came to 'fix' these leaks. In April 2010 the leaks worsened causing a great deal of damage to my home. Home Depot sent their 'field team' to investigate the issue, and this is when they discovered the installation was done incorrectly. Their installers used aluminum and copper around the skylights causing a chemical reaction, deteriorating the frames of the skylights, causing $86, 000 of damages. It has been 3 months of dealing with Home Depots insurance company, Sedgwick, and the rep there avoids my calls, and my attorney’s calls. After NUMEROUS attempts to reach the rep, he claimed he lost the estimates provided by both a private adjuster, and my General Contractor. Meanwhile, The reps adjuster never provided any estimate. An obvious and total run around and stall tactic.
Now Sedgwick Claims the issue is being investigated, this was the last we heard from him and that was November 18th. No Investigator has contacted us and it has been 4 weeks. This is absolutely disgusting.
Though Home Depot admitted their error caused these damages, their insurance company refuses to be cooperative, and clearly dragging out my claim, making a bad situation severe. Home Depots ‘lifetime Peace of Mind guarantee" is an absolute scam. After three years of the installation of my roof, they are ignoring my phone calls. I am left with a $27, 000 roof that leaks, and a house that is inhabitable It has been a homeowners NIGHTMARE. I am continuing to getting justice! Home owners be very aware.

In May of this year I purchased 14 boxes of Santos Mahogany Hardwood flooring from the Gig Harbor Home Depot after speaking with 2 different Home Depot employee's about which hardwood product to buy that would withstand my Great Dane and still look good without damage. I was told that this hardwood had a 25 year finish warranty and that the product was regularly in stock so I wouldn't have to worry about coming back to buy more and having the store be out of the product. I re-measured my living rm and later came back to buy 2 more boxes before we even lifted up the existing flooring. The week before Thanksgiving we began laying down the flooring (after ripping up our carpet). As our custom, we were walking the dog outside to use her "bathroom" and upon returning to the house, saw that there was a scratch / damage trail from our bedroom to the front door on the new non-even-fully-installed floor!

This floor was so soft that one trip across the not even completely lain floor was enough to ruin it.

Upset and dismayed, I called the local Gig Harbor store where I purchased the flooring. I spoke with Evelyn Davis, who was wonderful, who indicated that whoever recommended that flooring had mis lead me and I should take the flooring back (both the unopened and opened boxes would be honored as returns she said) and they would give me a cash refund since they misrepresented the product to me.

When I went to the store on Saturday the 4th, Ms. Davis was not in.

The manager on duty, however, refused to provide me with a refund. Instead he issued a "store credit" card and led me back to the flooring section where he indicated that they didn't even have any hardwoods that met my needs. However, I'm still stuck with a worthless "store credit only" card!

I feel as though they stole nearly $1400 of my hard-earned money as I NEVER would have purchased any flooring from them had they been honest when I specifically asked what product to buy. I could have purchased a different hardwood somewhere that had a hard-enough product for me. I hate laminate and will never put it in my house.

Paid for flooring products one day. Returned the next day to pick up 34 cases of flooring. This was after receiving a phone call that morning that the flooring was ready to pick up. When we arrived at customer service there was some confusion about our receipt not being the proper receipt for pick up. Well this was the receipt that was given to us by a home depot employee. An employee behind the customer service desk made this comment. How do we know that you did not already take this home and came back for more. The salesman who helped my daughter the day before made this comment. I know she did not leave the store with this product. After one hour and half of total confusion trying to locate my 34 boxes of flooring, mind you paid cash for. I was told by the assistant manager billy " your not going to like me but I need to review our video camera tapes to see what happened o the flooring. I told them what happened to flooring was not my concern. I have a receipt you have the product. I received a phone call this morning stating the flooring was ready to pick up and I would like to pick it up. Well it the situation became worse. The manager garregt would not release the flooring until he reviewed the video tapes. Because we don't know what happened to the flooring. With accusations that I already picked up the flooring. I felt humiliated and disrespected. I'm a long time customer of Home Depot
with an account. They can find me They know where I live. I went home empty handed with feelings of distrust, disgruntle and humiliated. Thanks Home Depot Auburn Ca. Your customer service leaves a lot to be desired.

I have been trying to get info on these products from "Hamptom Bay" an apparent house brand for "Home Depot" which is not stated anywhere, as is a phone or website with the info that comes with the items in the store. Apparently the Customer Service desk at Home Depot either doesn't know this is a house brand, or refuses to let it be known.

Unfortunately the phone number provided goes to "Home Depot Customer Support, " which might be good, but it is an automated system, and when left running for more than 5 hours, NEVER picked up, just kept repeating the same recording for several choices (none which were appropriate).

A gentleman named Kevin that worked in appliances answered the phone. In getting the details of what I was calling about, he acted so put out and irritated that I couldn't feed him word for word exactly what he needed to know. I knew it was entered on the computer, so when I asked if he was using a computer, he REALLY acted ticked. I told him it was the second time I had encountered a rude person at that store. He acted incredulous. Him? Rude? Well, he certainly hated that. But it was a fact. I am an employer. I would not want any of my people talking to our clients or customers that way. The manager is a really nice man. Too bad he can't work with worthy employees.

Nancy Steen

Do not ever buy from Home Depot! We have been a week with no washer and dryer and still no delivery date in the future. On November 20th we placed a telephone order with Home Depot major appliances for a washer and dryer. At that time we were given a delivery dates of 11/26/10. On 11/24/10 a confirmation automated call was received at 5:15 pm indicating delivery was scheduled on 11/26/10 between 8:30 am and 12:30 pm. On 11/26/10 at 8:15 am a call was received from the delivery company stating they had not received the washer and dryer, the earliest delivery date would be 11/29/10. It is now 11/29/10 and we have not received any telephone calls regarding if the washer and dryer is going to be delivered. Once we had received the original delivery confirmation, we disconnected the washer and dryer and donated them... it has now been 5 days with no appliances. Numerous calls to Home Depot have resulted in nothing, so far they have passed the buck to LG and to the delivery company. I realize I am a small fish but the lack of customer service is unacceptable.

Our GE Adora electric oven works most of the time, but on the convection roast setting, it frequently turns itself off. After you've turned it back on once or twice, it will usually (but not always) work properly. It's a pain in the neck to babysit one's oven! And why doesn't GE even mention the Adora brand on it's website? It's like it doesn't exist!

We had owned this washer for a few months and the spin cycle never worked right. I had GE come out and they said the filter needed to be cleaned. It still didn't work right after that. It never spun the clothes good and they took forever to dry. Now it won't ring them out at all. Horrible washer and Ge is not Helping.

i did a return for $952 at this store in simi valley, ca. i had all my receipts for this return and for some reason the head cashier named "neal" did not take a liking to me and soon as i left the store with my $952 store credit the head cashier deactivated my store credit card (which means he gave it a balance of $0) and then they told me i was not going to receive my merchandise back. what the ###?

We were in the paint dept. to purchase some paint.I looked for the paint I wanted but didn't see it.There was two other people standing there and without a hello or how are you "I'm busy at the moment and i'll be with you in a few mins."He was putting stock away and using the computor.We have had other occasions of the same sort.We ended up going to Rona for some excellent service.We are now going to go where the service is great. The person who was on the desk was your department manager.Ironic isn't it. Sept 29/2010 approx.9.45am.