Home Depot
reviews and complaints

March 2008 I purchased a new clothes washer and it was delivered directly to me from haier and had water sloshing around in it before I installed it, never used by me. I was told by both haier and home depot that they were not responsible and it was my fault! It was never used by me. I bought a brand new washer and receved a refurbished machine!

I purchased a LG washer/dryer combo back in August 2007 and bought the extended service plan as I know these machines are quite new and the sales person re-assured me that it was a good idea. So I did.

By September 2008, I was already having issues with this machine and contacted Home Depot Extended plan and Home Depot told me they don't handle the Extended Service Plan - but they outsource it to General Electric. So they told me to contact the phone number in the plan, which I did. GE agent told me to call LG directly because it should be part of the manufacturer's warranty. But that was not true, because LG warranty is only for 1 year. So I contacted GE again and they sent out a service repair man. The vendor had no idea about how this washer/dryer combo works and said he couldn't help me out. Another 2 visits from other vendor - and still couldn't figure out the problem in my machine - or how to fix it. I was sent back and forth between calling vendors, Home Depot and GE. No one can give me an answer. My final call was back in January 2009 and I actually spoke to a Supervisor at GE. She offered a letter for me to go get my own repair company to fix the issue and offered a credit of $250, as it seems that the vendors they contract do not know how to handle my machine. Every vendor that was sent from this Extended Service Plan have no idea how to fix it, and so they report back that there's no problem with my machine. So I'm stuck here with no fix, and also - that letter with the credit - never arrived.

The supervisor I spoke to was Ranee, her ID # is 344-397, and she works on the Headquarters department of GE Extended Service Plan.

It is not end of February 2009 and I still haven't resolved my issue. For the past few months I have been spending money on laundrymats and I just think this is ridiculous that I have a washer/dryer at home, yet I have to spend hundreds of dollars outside to wash my clothes.

If anyone has gone through similar issue, can you reply to me and let me know how did you resolve this issue, if you ever did?

Thanks,
Mei Chen
[protected]@hotmail.com

I was in O'Fallon Illinois Home Depot on Tue. Feb.9th and a female employee went off on her bosses. The language was unacceptable. This happened in the morning. That afternoon I called my company to stop doing business with Home Depot until a formal apology was made publicly.

Employees need to respect there companies. These statements should have been made behind closed doors. This employee has no right to work for this and any other company who deals with the public. The bosses should demand more respect from their employees. That why other countries are taking over our country because they demand respect.

THD At-Home Services is a horrible place to work for. I subcontracted for the Kent Wa branch every job I went to for the 1st 4 months the customers complained of poor customer service. Or they were outright hostle with me due to their poor customer service.
This company wanted me to work for free but charge the customers an arm and leg.
My biggest issue with them is waiting 6 months to get paid for a job that was completed. They paid the wrong contractor I had to prove the other contractor didnt do the job. Then they still did not pay I had to wait another month.
They do not pay for extra work they want us the contractor to do for free. Example they had a fair cost for me to hang wood trim outside $35. That was fair for the labor but the materials usually cost $35. So they paid the labor but not materials.
They charge the customer a less than 3 window charge but that doesnt always go to the contractor. I had a job that was 3 windows. I get to the job 1 window was mis-measured by one of the THD's many unqualified project managers. I put in the 2 that did fit the one that didnt was not my error. I could not get paid a less than 3 charge of $50 because the job wasnt sold that way.
There are alot of cost to the cusomer that does not get paid to us. They charge $40 a window to dispose of the old windows. You can throw them out yourself and save it but we get paid the same either way.
They charge a 2nd story charge for windows above groung floor. We dont see extra.
Dont buy with these guys find you a good dependable local contractor because you will get a better deal than Depot.
And Depot will hire anyone with a lic. & Insurance. Doesnt matter if they are qualified they will send them to your door step.

I bought a microwave from Home Depot with an extended service plan, but they will not honor it. I have the receipt and contract number, I'm trying to have my microwave replaced, but they told me the plan that they sold me is not for the microwave and is wrong.The plan is misguiding, it says complete replacement for one year ($100 to $149.99 value) for $14.99. I paid !49.00 for it But on the other hand they put the microwave in the same category as Major appliances and the fee is higher.I bought the plan because they proposed it to me and I bought it in good faith.
I'm not getting anywhere with them, the store manager tried to give me my money back with a credit, they won't cut me a check. Something is fishy. I have tried to call Home depot about the plan but get nowhere, they keep me calling in circles.
Who should I file a complaint with, The BBB?

I have been making payments since I had the card and it never comes down from 700.00 dollars my interest is to high. I want to pay on the principles only so the intrest could come down. I need you to stop charging me too much interest so that I can pay off my account. I want to know how much I really owe with out the interest? I need some aswers so here is my cell #[protected] my name is susana reyna.

we purchased over 5000.00 in new appliances at home depot including our GE stackable wash-dryer in may of 2007. on dec 27th 2008 my washer door locked shut. i called the extended warrenty dept(we bought the 4 yr.plan on all appliances) and they told me that they could see we purchased the washer but did not see the 4yr serv plan listed. i told them it was on my reciept but now its been over 30 days and still no service also i have been spending 50 to 75 a week on laundry mat...WOW... talk about frustration. ive just about decided to turn them into the BBB and also i have the name of the CEO of home depot. that i am going to call on monday and explain whats been going on. if anyone has any suggestions on what to do please send email. thanks for letting me vent...

Well I just placed this order, however after reading many of the negative comments many of which seem to be in regards to problems with installation measurements etc. It's very important to note that many people in such trades have differant practices when doing measurements, such as carpet etc.
One of these reasons is associated with problems that may arise with which way the carpet may be instlled, some also order extra to be on the safe side.
And lastly many carpet mills have a minum carpet roll size which guarantees that price per square yard, any carpet rolls that must be put on a special order size requires added costs.

As an example sometimes ordering a larger roll is cheaper than ordering a special cut roll size.
Other's have complained about the condition in which their bed had arrived by the shipper, it is important to note that the shipping company is always responsible for the condition the carton is in when the item arrives upon delivery, and from that point it is the responsibility of the buyer to refuse and make a claim for damages with the shipper, (I have had to do this myself).
Once a customer refuses the product for the reason of damaged packaging the shipper will fill out a refusal slip and put the reason for the refusal on the form, (if the item is refused and not excepted no rma is required)in addition any other information may be added such as the specific damage of the carton, this protects you as the consumer, also it is important to note that retailer's never open packages they receive from the manufacturer's unless it is mean't to be a demo, therefor they have no idea of how the contents are packaged and it is unfair to blame any retailer for the lack of reasonable content protection in the packaging area.

One other poster stated it took over 10 days to receive their order, however notice that they ordered the product on 12/15/2006 that was 10 days prior to the Chistmas holiday, this is the busiest shipping and retail weeks of the year.

Do people not have any idea as to how many packages get misrouted, lost damaged during the holiday season? that person is one of the few that complain about everything, and probably have a long history of getting free meals at resturants, because the waitress didn't fill their drink ften enough.

eople need to stop being so selfish and start thinking for the better of us not me, or them.
Nothing is ever perfect, go buy a brand new car look at any of them on the car lot long enough and you will find imperfections, live with it.
Sure we should all struggle to make the best of things, and should not be taken advantage of, but we also should hold ourselves with the same manner of duty to humanity as we expect from anyone else, including a fictional entity we call corporations.

Water/moisture got into the computer board which was replaced before I washed the first load.
A yellow grease-like substance started to form on the inside gasket where door closes .additionally
the letters that tell me which cycle to choose wiped off when machine was cleaned according to
their maintenance manuel.The service person advised "IT IS NOT GREASE, although it looks like grease,
this machine has no working parts that require grease".
He then said there had been some issues with this gasket and agreed to replace it along with the
upper panel (lettering Issue). The parts were sent to my residence absent the gasket. The service
person came, the lettered part was replaced. He told me to call when the gasket arrived. After 20
days had passed I called Cus Svc and was told someone would get back to me. It hasn't happened, it's
now the 48th day. I now have a washer that sounds like a bucket of bolts being shaked when it goes
into spin cycle. Could it be that the non-grease-grease has leaked out totally causing this noise. I'm
at wits end. I feel as though GE doesn't care about their customers being happy, after all they won't
go belly up because they have lost one customer.
This washer/dryer set was purchased August 10th 2007. Two people live in this household.

I purchased a Arrow brand Shed in June, and one thing led to another and didn't end up setting it up. So my husband (a former employee of Home Depot) went to the store to return the shed only to be told that because it was more than 90 days we are not entitled to the refund. The purchase was made on our Home Depot card and all we wanted was it to be credited back to the card.

Well after talking to thier store manager Roger, who refused to give us the credit, because he states "It is corporate policy and nothing can be done". He wanted to give us an in-store credit for $349.99 (the current retail for the shed), which forces us to spend money in his store rather than a credit on our account. Anyways he refused helping us so I turned to the Corporate Customer service line. After 3 days of calling back and forth and not getting anywhere I reached a man named Joe who took care of the whole thing and later told me that returns are completely up the the management of the store.

So on a short note. I will not be returning to the Sherwood Home Depot store to shop and hope that others will consider the same due to thier lack of customer service.

I purchased an item online that was named incorrectly on the website. I returned it immediately and requested credit for shipping as well, as the item was named and described wrong on the website.

Not only were none of my requests acted on, but it is impossible to plead your case directly to the returns department, as they do not take calls or emails. I was promised twice they would call me, they never did.

On my most recent call I was told that none of my requests were passed on to the returns department, neither for the full credit, nor for the return call I was promised twice.

To add insult to injury I was told that the partial credit was made by issuing me a gift card!

I would by no means use the gift card, as I would not purchase from their online department again!

Incompetence added to an unworkable policy and structure.

Return an item and get a gift card instead of a refund! Outrageous.

I spoke with someone and was told you did not price match on line, so I went to your local store when I was told they did price match but the item I wanted was on line only. This was a lie since I saw it in lexington s. C. Now you are telling me the only items I can buy online are your specials of the day, seems to me I was told anything just to get me off the puter, item 1191819 was forsale at big lots for 30.00, caparing them to your price of 100.00, since my husband and I shop your store for all our do it yourself projects I never expected to be treated in the run around till your worn out game, im terribly disapointed in your handling of this matter and will not be doing any holiday shopping at your stores this christmas.
Sincerely ms. Kim g. Young

This is a copy of the e-mail I sent to the Home Depot customer service center. I did get a reply back stateing they would have someone from the store call me, they never did. I remailed them and told them so, they said it would go to corporate now and some one would call me, still no call. I e-mailed them again, no response as of yet. I did try the customer service line since there is no address or phone number for corporate listed anywhere, but I was on hold for 1/2 an hour before hanging up.

I purchased a 10'x10' Princeton shed on 7/22/04. At no time did the salesperson nor the manager who was also assisting me inform me of any additional items that would be needed to complete the construction of the shed. I was informed that the partially assembled shed came in 2 large boxes/crates and would not fit in my small Ford pickup, so I would need it delivered or rent their truck. When the shed was delivered I found that it was 1 package the size of a sheet of plywood about 8? high (It would have fit on my truck).

After spreading half of the unassembled shed across my lawn and started to build it, I learned from the instruction manual that the flooring and roofing materials were not included. I have no problem putting the shed together, that's why I bought a kit and not a prebuilt shed. I do have a problem not being informed by the salesperson and manager that I needed to purchase additional materials. If I had known this at the time of purchase, I would have looked at a prebuilt shed. After paying $700 for the shed, I do not feel it was necessary or right to have to pay $50 for delivery (which I did not need) and another $200+ for flooring and roofing materials (which I should have been told were not included).

This was an extremely inconvenient situation that required additional trips back to the store, interruptions in my construction time, and more money than I wanted to spend. This problem would have been avoided if the salesperson/manager had been more informative. Something needs to be done so that future customers do not have the same situation happen to them.

I am very frustrated with this situation and hope that you can help alleviate this situation. In what way is Home Depot willing to reimburse me for this problem? I buy a lot from your store; feel it to be better than Lowe's, but I have never had the same situation happen to me at Lowe's.

Please feel free to contact me at any time at work 717-***-*** and/or my home at 717-***-*** if you would like to discuss the matter further. I have not gone back to the Home Depot since and the store is less than a mile from my house.

We ordered kitchen cabinets from Home Depot in May, 2007. When cabinets were installed, there were poor quality issues, bad measurements, wrong size cabinets ordered. 2 cabinets & a couple of doors had to be replaced. The cabinet sides were particle board, covered with a plastic woodgrain that peeled off when painters tape was removed. After an installation that took 7 months to complete, we are stuck with poor-quality cabinets that had a top quality price. Home Depot-Atlanta has given a partial refund, but refuses to discuss the matter anymore. We feel that we paid more than double the value of these cabinets because of the Thomasville name.

Obviously, we don't recommend Home Depot to anyone!

I ordered a 82 1/4 inch custom-order door from Home Depot. Supplier -Emco. The door that was delivered measured 81 inches yielding a 1 inch gap at the bottom of the door, rendering the door virtually useless. Response from Assistant Manager: "Thats the way all these doors are delivered from the manufacturer - anywhere from 1 -1 3/4 inch smaller than the Rough Opening size". After a frustrating debate with this individual he said "there are no returns or refunds on custom orders due to company policy- sorry about the gap at the bottom of the door - perhaps you should shim out the door frame at the top by 1 inch then it should fit." I say this is totally unacceptable. What is the purpose of a customer order? A 1/4 inch gap at bottom of the door could be acceptable and compensated by adjusting by the door sweep. If had wanted an 81 inch door, I would have ordered one. Home Depot's arrogance really miffed me. This situation is just not right and their response is not acceptable. "You can do it - and we can help?" Right! Next step, escalation to Store Manager and then to District Manager, President of Home Depot Canada, then small claims court. My patience with this company has now run out. There are other building suppliers out there and they will get my business in the future.

Stan, Wilmington, NC. We purchased a Maytag French Door bottom freezer Stainless Steel model MFD2561KES unit with the extended warranty from Home Depot. Shortly after delivery we started hearing a noise probably from the compressor that now lasts about 3 seconds each time the compressor starts. Recently we called the extended warranty number and they told us that it would need to fail before they would do anything. Today I read about all the Maytag problems and have decided that if it stops working I will not even consider fixing it. No more Maytags for us.

In January of '06 we purchased a GE water heater with installation and lifetime labor extended warranty from Home Depot. 2 1/2 year later, this past Monday night, the tank developed a leak and flooded our basement. For the past 3 days I have been on the phone and in person with the store, Executive customer relations, GE and the Warranty department, and they have still failed to replace our water heater under the warranty. I don't think I have EVER come across a more incompetent bunch of ###s in my life. I have been given nothing but the runaround and excuses. The latest was the store manager, David Moriarty, who told me yesterday, when he said that the installer was coming, he got it confused with another customer by mistake. UNBELIEVABLY. We haven't been able to take a shower, or wash dishes or clothes for over 3 days now, with little end in sight. NEVER buy a major appliance from these incompetent thieves. And DEFINATELY do NOT but an extended warranty. It's as worthless as they are.