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4.2 11299 Reviews

Home Depot Complaints Summary

231 Resolved
2153 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Home Depot reviews & complaints 2412

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8:48 am EST

Home Depot window shutters

I requested a price quote for window shutters for my home in Soledad CA at the Salinas CA Home depot. A rep contacted me and we scheduled a date for a visit. She came to my home and provided a quote for the services we agreed on. After considering the quote we decided to go forward with the project. I contacted the rep and she never returned my call after several attempts I gave up and we never went through with the job. I am hesitant to precede with this or any other Home depot project as my confidence in your store has been diminished.

I am still in the market for window shutters.

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7:42 pm EST

Home Depot delivery and installation of patio door

Order # 1-6D42WEB
On August 7, 2018, I placed an order for Patio Door Order # 1-6D42WEB with Home Depot in Toms River, NJ. The patio door was a special order with specific color for indoor and outdoor along with blinds between glass. The door was not delivered and installed till Oct 8, 2018 because the first door came in damaged in September and had to be reordered. On Oct. 8, 2018 after it was installed I asked the installer where were the blinds. He informed me I had to pay extra for that. I placed a call to Gary at [protected]. He informed me that the correct doors would be ordered and it would take another 3 weeks. On Dec 4, 2018, I finally had the correct doors installed. Congratulations it only took 4 months Home Depot get the order completed. I have other work that I need done for my home but instead of improving in customer service Home Depot has been doing the opposite.

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4:56 pm EST

Home Depot carpet installation

I recently had my carpet installed last week and there is a small hard spot that hurts when you step on it. I have tried calling the store several times with no one answering the phone and just being put on hold for over an hour at a time. When asked to speak to a manger the person directing calls accidentally has disconnected me several times. This is the worst customer service I have ever experienced!

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8:36 pm EST

Home Depot homedepot credit card problem

Homedepot credit card sent me a coupon for $30 back after spending $300 before 11/30 2018, Well on black Friday I spent over $350.00 and the coupon doesn't work and the manager never seen a coupon like this, So I call home depot Citibank the rep says he sees a lot of this but his supervision will not give me the $30 because i was give 12 month interest free, I never ask for it or new I was given this or wanted it because I pay the card on time every time, I wanted the $30...Hes say no...So I cancelled the home depot card...The supervisers say you will never be able to get another home depot card...I replyed that great...Please cancelled my account...What out for home depot company credit card promotions !

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3:52 pm EST

Home Depot carpet installation and bathroom remodel

From the Coldwater MI Store:

1. CFI, carpet installers came to install new padding and carpet. They did not remove any of the staples (some with old padding attached) prior to laying the new padding and carper. A project inspector came and said "wait to see if the come threw".

2. SIR, home improvement contractor was contracted to remodel our residence bathroom. Shoddy work was performed due to shortcuts being employed and attention to detail was lacking. Below is copy of email I sent to SIR to terminate the contract.
Since the project is as it is:

1. Pattern of shower/tub wall lines not aligned as in brochure and can not be corrected without a complete tear out.
2. Wall structure integrity compromised and can only be corrected at an additional cost to me.
3. Shorted four month in my payment plan (increased my monthly payment) due to early billings.
4. Only thing outstanding is touch up of the latest cosmetic repair via plaster, so instead of someone coming again (another time we would have to be at the residence) to do only touch up (I did some already and can do for this last area that had superficial action taken on it) the project can be classified as complete, as for your involvement!

I'll be cashing the $300 check "rebate per Amanda Customer Appreciatio" for the amount of time and inconveniences for all the additional appointments and results as they are!

I'm not the only one, according to Yelp reviews, that projects by SIR didn't go smooth with.

Home Depot will be furnished a copy of this communication for reference.

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Update by Hawaii7
Dec 14, 2018 6:18 am EST

I have photos of the staples that were left during the carpet installation and of the short cut creating the wall structure integrity compromising.

Send me an email, larrywalworth@hotmail.com, and I'll respond back with photos attached.

Update by Hawaii7
Dec 13, 2018 3:54 pm EST

Kim of the Coldwater MI store has been a go between in the the problems encountered.

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4:54 am EST

Home Depot loud speaker going off all day and night into the morning.

This Home Depot was forced to built a wall to keep noise out of the mostly older people in the non commercial neighborhood across the street which is N.E. 12 Ave. They constantly have a load speaker making noise ignoring the noise ordinance laws. We will have to get the police involved in order to get code enforcement to cite Home Depot. Our talking to the night manager has been in vain; we are surprised to see Home Depot breaking the law. Please have it stopped. Thank you in advance.

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6:54 pm EST
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Home Depot counter top / customer service

On August 27th 2018 I spoke with David Brand in Middletown ct Home Depot regarding a quarts counter top I purchased 18 months earlier. A chunk fell out of counter top . David told me he would contact the counter top company and get back to me to get the matter resolved. Between August and November I called and went to the store several times David could only say they hadn't responded yet .finally he told me they had a new counter top company and mine wasn't covered under warranty but he could get me a price to repair ( which he never did) .
Not sure what good a15 year warranty is if you don't look at the product but know it's not covered?
On November 8th I called store and asked for manger was given asst manger Bruce who referred me to Scott who took all my info again and said counter top company would call me . It's now December 9th and never heard from anyone. I'm a local contractor and myself and several of my customers spend 10's of thousands of dollars at Home Depot every year that is now on hold until we see how this matter is resolved.
Shame on you Home Depot

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3:10 pm EST
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Home Depot service provider dispute

I am a service provider for the home depot 881277
mvendor # [protected]

I recently received a notification from home depot saying I was missing a form for a permit on an installation.

Install # [protected]

store # 3409

key rec date 11-19-18

they are looking for a permit or permit waiver form.

I clicked on no permit when I was uploading to HDConnect

I am not able at this time to print this form they are asking for, since the job is completed.

I have brought this to the attention of the store and to the district install manager and I have not heard back on how to handle this.

I replaced two doors: both in the garage. one leading to the house and one outside.

I replaced both with the exact same type doors as the customer required.

Please advise on how to handle this situation.

I am a new vendor since June and I am a bit confused on how this works. They are claiming to charge me $500.00 plus for this so called violation.

I would like to settle this with a person I may have a conversation with. I only have contact by computer.

You may reach me at [protected]

contact by e-mail can be a start.
sampet.[protected]@gmail.com

Best regards,

Sam Petillo
New England Carpenter Specialties, LLC
Pvendor 881277
Mvendor [protected]

[protected] cell

sampet.[protected]@gmail.com

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11:56 am EST

Home Depot gas grill lost - 5 calls to get it delivered by on-trac - online order wa44091606

Ordered a gas grill on-line November 23rd which was scheduled to be delivered November 26th. After more than 5 calls to your customer service, it appeared the shipment was lost and I never got any new schedule of tracking which still indicates "will deliver on the next day - in transit" by your On-Trac supplier (which is the most "unreliable" carrier I ever seen. After all complaints I did with your customer service, they were in touch with them to trace my package, they always confirmed they would ship next day, but they never did. (See tracking C12606424243277).

This carrier hurts your reputation. Final complaint I issued was November 28, in which I took time to explains what was going on with the delivery of that gas grill. Your employee, Yakima Johnson, issued a case # [protected], November 30th, stipulating I had to call or text for delivery, which I already did on 5 occasions, but my order never got updated by your carrier. I added pictures to show that order was lost somewhere and there was anything I can do to get my delivery. I was so frustrated that I took the time to detail what happened and that I got that impersonal letter.

I told her I wouldn't call one more time, because I did every effort (and more) to get delivery of this damn gas grill. I asked her that Home Depot do their job, that she ship me another one and that she makes arrangement with your carrier. By the way, on my letter, I told Home Depot that I had no phone number, no email address, I mean there was no way that I can contact your carrier or Home Depot customer service to be able to get my order delivered.

When I hear your advertising to order online, this is absolutely not the king of awful service I was looking after. So, we're stock at home waiting for your carrier who will probably ask for a signature.

We are a seasonal customer and constantly bought lists of material because we refurbished a house here in à Mesa Arizona. Service was always good in the past. As a positive feedback, I can tell that your after sale service, is non-existent.

Christiane Béland
Mesa, Az

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10:45 am EST

Home Depot danvers in back of the mall

The store manager is the most dis respectful person I have ever met .she makes fun if her lot associates .I have heard her say there special breed if people and and laugh she also makes fun her cashiers I've heard her say when there cold sux it up butter cup it going to be a long winter near the door and that to a seventy year old women very immature .

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11:26 am EST

Home Depot delivery & installation

My name is Cheryl Taylor, 110 Enchanted Trail, White Bluff, Tn. 37187. Telephone is [protected].
I placed an order for the installation of a LG Microwave Oven on 11/23/2018 and order and delivery was confirmed to be delivered on 11/30/2018. I first received confirmation that it would be delivered/installed 10:00am. After checking online my delivery status it stated that the delivery/installation would be between 3:00pm-7:00pm. With that being said I had to cancel my plans for the evening due to the hours of delivery/installation. At 6:30pm on 11/30 I received a call stating that the delivery was not going to be made and that I would receive a call from the delivery department (GE) rescheduling my installation/delivery. The call never happened and therefore, I called 12/1/2018 and they had no confirmation of my order to be rescheduled; although the lady I spoke to did arrange for the delivery/installation to happen 12/8/18 and she was very professional. I am totally disappointed and just curious as if the delivery/installation will occur on 12/8/2018 as I had to cancel my plans on 11/30 & after that received the call stating that it was not going to happen?
I have done business with Home Depot for many many years and after this experience, I am not sure if I will be shopping there again and will definitely share this terrible experience with others that shop there. I was looking at purchasing a Washer/Dryer from you guys but now I realize that your delivery & installation team are not reliable.

I do hope for your sake, I receive a response from you.

Best~
Cheryl Taylor

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6:25 pm EST

Home Depot customer service

I went to the home depot in southaven ms. I was exchanging a slow cooker. It was a gift. I wanted a more expensive one with locks on the top. The cashier wouldn't exchange it because i didn't have the receipt. She looked it up and it was online and it was their product. I didn't want any money back i was actually going to have to pay extra for the other one. I am so upset with the service i received from this store. This was very poor service. She didn't ask anyone or managment to help. She looked on line herself and saw the slow cooker and still didn't try to help me.. this is not a good look for home depot.

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Update by Tamara Reed
Nov 30, 2018 6:26 pm EST

Contact information...
Something_4me@yahoo.com

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june detheridge
, CA
Dec 07, 2018 9:31 am EST
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Overview Model # 5230-72625HD Store SKU # [protected]. ... Home Accents Holiday 72-inch Animated Dancing Santa | The Home Depot ...

https://www.homedepot.ca › home › p.7...

just wondering about parts for moving left arm..i purchased this last xmas. my email junemaried@hotmail.com [protected]

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12:03 pm EST
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Home Depot appliance pick up

My new refrigerator was delivered when promised and very pleased with it.
My old refrigerator was not removed although I requested it.
It was dirty but it had no roaches. I was dismayed that the drivers told the store that. Home depot would not send anyone so my old unit is sitting in my living room. I am very dissatisfied with this situation, and the removable of the old refrigerator was a factor when I purchased.
Disappointed customer.

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8:30 pm EST
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Home Depot employee service

I was in the Danville Va store on 11-23-2018 I wanted to buy the $169.00 Storm Door Series 2000. I was told that " Its too late at night to buy a Storm Door. I said thank you Lowes in down the street. I left store. I recently spent over 1, 000.00 dollars in this store. Open a credit account and paid bill in full. I understand this employee didn't work that department. I didn't understand his comment. Thank you. Diane Hatcher.

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3:31 pm EST
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Home Depot I am complaining about appliance delivery

My name is Elzein, I placed an order through Home Depot for a Samsung Washer, order# H6679-150292.
The delivery was scheduled for Wednesday, 21Nov18. The delivery guy showed this morning with a dirty shows, I asked him politely to remove his show as our house rule is no shows allowed inside the house. He refused, I offered booties, again he refused. Complete disrespect. He left without delivering stating I would get a call. Nobody did, I spoke to the supervisor, her name is Linda ID#585745 who was so rude, unethical and showed no sign of cooperation of getting my washer delivered. Instead, she changed a delivery to 24Nov where I have been waiting for over a week to wash our dirty laundry. I have been disrespected as a customer, my experience with Home Depot has always been great, I got nothing but dignity and respect. I want this formal complaint to be escalated to the highest level possible. Loyal customer can not be disrespected like this. My cell# [protected] email [protected]@gmail.com. thank you for giving this issue your utmost attention!

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11:02 am EST
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Home Depot order and delivery services - this is my second complaint

November 15, 2018
I'm waiting 1 hour already to speak with somebody and they disconnected me twice. Today will snow here in NY and the Home Depot delivery service placed my heavy items outside (tiles and cement), because they do not copy and paste the instruction for delivery.
I called to place the order November 07 and they had not have the items ready. So when I went to the store they told me that they will delivery the items Friday, then Monday and then the delivery was wrong; they placed my heavy items outside (tiles and cement), because they do not copied and pasted the instruction for delivery.
I called the store several times and I know by sure they know me by name. I spoke with Dee several time even on Monday November 19 when she told me that somebody will come and place the items at the correct location and I waited all day from 10am to 7pm and nobody call me... when I called to the store Dee just told me that she is doing the best that she can...she promest me that she will send somebody today 
It is 2pm and again nobody is here or call ... I hope that this post can help me and somebody from Home Depot can call me this situation is very frustrated and I do not know what else to do!
------------------------
I Spoke with the manager Patrick and they send the people to move the merchandise to inside the porch. Unfortunately, as I predicted the items are not wrapped like they will face a tornado, those are the words that Dee told me or she said the damage products are on them. 
I can't believe the terrible service, the Home Depot associates moved every thing from outside to the porch, the cardboard of the boxes are so wet, a lot of tiles are broken to the point that you can't even lift some of the boxes because they are falling in pieces (totally broken) at lease 5 of them, 2 concrete bags are hard and I cant find the separator of the tiles.
My contractors finished with one room and I have to keep wet boxes in my apartment with some broke tiles and at least 5 boxes totally broken. So my thanksgiving project is taking off all the boxes to the tiles to avoid mold problem. 
Here is my question now, What is suppose to be on us in this case for Home Depot?

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5:28 am EST
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Home Depot lg refrigerator

my issue with a 3 month old LG refrigerator that I bought ordered new this year, my freezer went out needing a new evaporator ( I was able to use the refrigerator portion of it but I had to wait for a service person to come out, then wait for a the part to be delivered, wait for the service person to come back out to find out that when the evaporator was installed it caused a mother board to go out and the entire refrigerator was out. I was told perhaps another part could be order which would take another few weeks, then a few weeks for installation etc. I needed a refrigerator because I lost food that I bought for the holiday, my sister who's diabetic needed storage for her insulin and Thanksgiving is coming in a few days as well. I did speak to a supervisor at LG a very nice lady who suggest the I get a new refrigerator from the place I order it Home Depot, they approved a new one but it's on back order till after Christmas Home Depot, it was suggested that I get a comparable model that's in stock but they can only give me a refund then I can go and order another one, no refrigerator because I thought I bought the best never will I buy another LG product.

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1:33 pm EST
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Home Depot carpet install

I need someone to contact me asap regarding a pretty screwed up deal ok no a carpet install. This had been going on for three months and I am fed up. They were going to charge me $100 to move each piece of furniture even an empty shelf Soni had to have people come and do all of it a tremendous amount of stuff and furniture Some of which needed several guys as well as furniture dolly. They then messed up the first install by not doing something they were supposed to do correctly. When I was finally able to reschedule the reinstall for today I have told them both times to come as early as possible because I work from home and it's important for my line of work to have done as early as possible. They gavee a window of 10-1. They were also supposed to call when about an hour out So I could accommodate them to come. When 12:15 rolls around and still haven't heard from them I contact the flooring company who contacts the installer and says be here in 20 minutes. The installer calls me about 15 minutes later and tells me they are going to another install and be about 2 1/2 hours before coming which is my BUSIEST time of day plus I had Made arrangements for someone to come around 3 to help since hey we're supposed to have already been gone by then so had to rearrange schedule with that person as well. This has been the biggest joke I've ever seen for such a huge company and customer service is horrible. They screwed the job up notbme so just because they have to reinstall for free doesn't mean I should just be put aside for money jobs and I am ticked when I have asked to be the earliest as possible and nothing has been a priority with this whatsoever and I would appreciate a phone call return asap as you guys need to find another company to install if this is the way it's going to be as you are going to lose a lot of business this way. I'm about to take on a huge job with a deck replacement and I don't know if I'm going to use home depot anymore because of his fiasco. My number is [protected]. Thanks Brenda korte

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1:13 pm EST

Home Depot facebook post

I'm waiting 1 hour already to speak with somebody and they disconnected me twice. Today will snow here in NY and the Home Depot delivery service placed my heavy items outside (tiles and cement), because they do not copy and paste the instruction for delivery.

I called to place the order November 07 and they had not have the items ready. So when I went to the store they told me that they will delivery the items Friday, then Monday and then the delivery was wrong; they placed my heavy items outside (tiles and cement), because they do not copied and pasted the instruction for delivery.

I called the store several times and I know by sure they know me by name. I spoke with Dee several time even on Monday November 19 when she told me that somebody will come and place the items at the correct location and I waited all day from 10am to 7pm and nobody call me... when I called to the store Dee just told me that she is doing the best that she can...she promest me that she will send somebody today
It is 2pm and again nobody is here or call ... I hope that this post can help me and somebody from Home Depot can call me this situation is very frustrated and I do not know what else to do!
Please call me [protected]
Thanks

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S. Franco
, US
Nov 21, 2018 10:22 am EST
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I'm sorry but I have problems trying to add more pictures here

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S. Franco
, US
Nov 21, 2018 10:14 am EST
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Here are some of the pictures

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S. Franco
, US
Nov 21, 2018 10:09 am EST
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I finally Spoke with the manager Patrick and they send the people to move the merchandise to inside the porch. Unfortunately, as I predicted the items are not wrapped like they will face a tornado, those are the words that Dee told me or she said the damage products are on them.
I can’t believe the terrible service, the Home Depot associates moved every thing from outside to the porch, the cardboard of the boxes are so wet, a lot of tiles are broken to the point that you can't even lift some of the boxes because they are falling in pieces (totally broken) at lease 5 of them, 2 concrete bags are hard and I cant find the separator of the tiles.
My contractors finished with one room and I have to keep wet boxes in my apartment with some broke tiles and at least 5 boxes totally broken. So my thanksgiving project is taking off all the boxes to the tiles to avoid mold problem.
Here is my question now, What is suppose to be on us in this case for Home Depot?

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8:57 pm EST

Home Depot treatment by staff and false promises

On Friday, November 9th I was to have a stove and refrigerator delivered to my home between 9 and 1. At 9:20 I got a call from the delivery company saying they took my things off the truck because they overscheduled. They would deliver it by Tuesday. We found this unacceptable. It took several hours and numerous phone calls on my girlfriend's part before someone named Jody finally had the delivery rescheduled for the next morning. The refrigerator, unfortunately, did not fit so I needed to purchase another one. While purchasing it I was told that they would need more time to refund me the oversized refrigerator. I wound up putting it on my Chase Visa Card but I realized I would have to pay the whole bill right away. I then asked if I could put it on my Home Depot Card but because they could not remove the oversized refrigerator charge for a few days I had to ask for an extension of my credit. This caused my credit score to drop. I was assured all would be taken care of by Tuesday. Today, I received a phone call from Home Depot saying because of a "glitch" I would have to come to the store to rectify this. I did and the assistant manager, Sue, kept telling my girlfriend and I that I was already refunded on my Visa Card. We tried to explain, though she kept interupting us, that the oversized frefrigerator had to be removed from our Home Depot Card. Finally when my girlfriend asked Sue to stop talking and listen did she realize their mistake. What I find amazing is that there were no notes on my account which would have rectified it, that I had to come in to fix the problem when most people just make a simple phone call to fix it, and the compensation they promised us ($108 delivery refund by Jody (I was told by Sue, Jody did not have the power to authorize it, and the compensation from the delivery company, (50-75 dollars) was also forgotten. I was treated like a piece of garbage, especially for a person that has spent over $25, 000 at Home Depot (Nanuet, NY and Fishkill) over the last 5 years. It is inexcusable and I will never shop at a Home Depot again.

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.