Home Depot
reviews and complaints

I purchased one of those miserable gas powered 2600psi Husky power washers less than two years ago. I pulled it out this spring to use it for the first time this year and I couldn't get it to start. I was able to use it ~6 times before it broke. Unfortunately I had lost the receipt sometime during the last 2 years, but the manufacture date was 4/29/2008. So on 5/1/2010 I carried it into my local Home Depot to see if I could return it. I couldn't since I didn't have the receipt, so they sent it off to be repaired.

The repair company just called to tell me that it was going to cost $156 to fix the machine since I don't have the receipt. Husky made these worthless machines for Home Depot. The manufacture date was 2 years and 2 days earlier than the day I brought it in. Are you going to tell me that this pressure washer made it from China (or wherever it was manufactured) to Gloucester, VA in less than 2 days? I told them to send it back. I am not willing to throw good money after bad.

To deny my claim is total BS. Home Depot has a responsibility to take care of their customers after selling them total garbage. My pressure washer looked brand new. The air filter wasn't even dirty and I stored the thing inside a heated room during the winter instead of keeping it in the garage so it wouldn't freeze.

Home Depot Customer Service in Edgewood, MD and installed my windows and patio door. The contractor did the best job he could within limitations. The limitations were they ordered the wrong patio door left some of the wood exposed and now I have to wait ten more days to get the correct one! I will never buy anything from Home Depot again there customer service is the worst, and the product was not what I expected it would be, Don't buy the Simonite 6500, the quality is poor!

We ordered a Sportsmans 4000 Generater from Home Depot on-line in May, 2009, to power our camper. The weekend after receiving the generater we took it out camping and it ran fine and supplied more than enough electrical power. Three weeks later we took it along on our next camping trip. It started and ran for approximately 3 hours. It began coughing and sputtering and suddenly stopped running. We tried for about an hour to get it started again, checking the oil, fuel, connections, etc. and could not find any problems. Several hours later we again attempted to start it and it started up right away. We went into the camper and switched on a light and no power. We plugged in a work light and nothing. We finished our weekend trip with no power. We contacted Home Depot and they informed us that we would have to contact the online people, which we did. They told us there was a 30 day warranty and we were several days over that and they would not honor any warranties. They took another week to come up with their "NO EXCEPTIONS" decision. They told us to contact the manufacturer, Buffalo Tools. We contacted Biffalo Tools and spoke with a man who said he was sure he knew what the problem was and would send the parts right away. We waited another 10 days with no parts showing up. We again contacted Buffalo Tools and spoke with a young lady. After another week of sending information back anf forth, she said her technician was sending the part they felt was the problem. Another 7 days and the part showed up, and of course it was for a different generator. We called again, spoke to another man and he said he would send the parts he was sure would solve the problem. Another 7 days and the parts finally arrived. They were installed and did not solve the problem. Buffalo Tools was called again and they sent a Return Authorization. We took the return authorization to our local Home Depot and of course they would not honor it. We are now waiting for the on-line division to make a decision as to what they are going to do. So now the warranty from the manufacturer has expired and there is still no resolution. Tjis is not the first time we have had problems with Home Depot and their attitude is "oh well". We live in Elko, Nevada.

I purchase three Hampton Bay ceiling fans at a cost of almost 1 thousand dollars. They are all in the same room. The fan blade arm fractured on one, sending the blade flying almost hitting my wife.
Hampton Bay said the parts are no longer available. I bought them 1 1/2 years ago! What kind of garbage is this? What happened to the ten year clause to always have parts available.
It says life time warranty! Model involved "Berlinini" Model 403 652. I will never buy another thing at Home Depot. Lowes is more professional in their dealings with brand names to choose from. I learned my lesson, don't buy garbage. I should contact my lawyer and sue for my cost in replacing all three fans.

About 5 years ago Home Depot Consumer Credit offered me credit by sending me an unsolicited preapproval in the mail. I applied, was approved and used my credit line.

I was never late and always paid more than the minimum.

Later, they periodically reduced my credit limit to the amount that I owed stating there was something in my credit report they were holding against me. Remember, they solicited me. The fact is there is nothing (bad) in my credit report that wasn't already there before they solicited and approved my business.

I tried talking to someone about this, but didn't get anywhere so I stopped charging to the account and continued to make payments. I paid off the balance in full in Dec 2009 and requested the account (which has always been in good standing) be closed immediately.

In Mar 2010 I started getting calls from their collection department about a 60 day past due balance of $12. Apparently, over 30 days after I paid off and closed my account, they hit my closed account with an $8 finance charge without mailing a statement. I didn't log in anymore because remember, I paid off and closed the account.

Their website makes it nearly impossible to easily dispute a charge or email customer service!

I had the Home Depot install a granite countertop. About 14 months after installation, a hairline crack appeared on the countertop in front of the sink.
I called the store and they sent someone to look into it. We were told that we must have cracked the countertop and that it was no longer under warranty. They refused to take responsibility and said that it would cost $1000 to repair.
It has now been almost 3 years since installation. the hairline crack has now "spidered" and is 17 inches long and the granite is sinking. The crack is wide enough for food to get stuck in there. I have repeatedly tried to have this store address the problem and they keep ignoring me! They've had so many different managers in the last 3 years that I just keep getting lost in their changes and no one cares.
The most recent manager gave me false hopes of finally resolving this matter. He told me he would call me "tomorrow" to set up an appointment to come over and see the damages for himself. It has now been 4 weeks and I have not heard from him. I will NEVER again buy anything from the Home Depot.

The dhr Miranda Wilmot does her investigations (witch-hunt) anyway she pleases. She is never held accountable no matter how many complaints are filed against her (which are many)! Or it might be that Home Depot has no real process on how their employees are questioned when any allegations are filed against them! Makes you question all their core values mainly the one that state "taking care of you're people'' . Miranda makes that statement false by not being impartial when asking you any questions. Associates at the Holland Tunnel Home Depot need outside help! (unless they are friendly with Miranda of course)!

Here's one for you. I picked out flooring based on a 7 - 10 day install window after measurements taken. Two months earlier I had measurements taken for the same project, but they couldn't find them.

About 10 days after signing the agreement, and 5 days after the measurement, I received a call saying the flooring I chose would not be available for 4 to 6 WEEKS. I said to cancel my order, as I was rushing to get the flooring installed and place the townhome for rent. The person said she would cancel it.

Over a month later I received a statement from CitiBank for the flooring. I was confused, so I called Citi first. They said to call store. Store was no help.

I called their corporate offices in Atl. The department I reached was helpful and contacted the store. The store said they tried to cancel the charge but couldn't reach me to get MY approval to credit my Citi/ Home Depot Card account. So the store said they would request and send a check so I could pay my Citi bill.

NO CHECK ARRIVED.

I kept in contact with corporate and they supposedly bantered back and forth with the store for a few weeks. According to corporate, the store requested ANOTHER check and mailed it.

NO CHECK ARRIVED.

Next, corporate said they would take care of it and faxed me a waiver to sign that would excuse Home Depot of any liability and would facilitate another check. AT THIS POINT, I am a LITTLE UNEASY signing over my rights. I would like corporate to sign the waiver/reimbursement agreement, so I can have a copy, before I sign.

As of now, I'm a little tired of it all. I just called CitiBank and contested the charge. The charge will now be reviewed a "judgement" passed in under 60 days.

Bottom line: don't trust Home Depot. 'nuff said.

I went to Home Depot for pricing on new carpet and received what I thought was a good price for Stainmaster carpet. The salesman said it would be 50.00 dollars for the measuring and that it would be deducted from the total price if we purchased the carpet. I asked if the measurements would be available to us and the salesmen said they would call me to come by and get the measurements and the final quote. I asked the kid that came out to measure, how long it would take to get my measurements and he said usually a couple of days. I went to Home Depot for the final quote and was told i could not get the measurements unless I was going to purchase the carpet from them. After a long heated argument with employees and management they finally agreed to give me all the measurements and the cost break down. The measurements included 2 extra closets we didn't have and also was being charged for the wrong carpet. The padding was different than the one we selected and the installation charge was not the 39.00 quoted for the whole house, regardless of size. When I told there sales person about all the mistakes she said what difference does it make if your not going to purchase it from us. I called the corporate office to complain and a few days later got a call back from someone that did not say much but that they would look into the matter. I received numerous calls from sales reps asking if i was still interested in getting the carpet without any remorse for what they had put me through. I looked around and found a compatible carpet at another place and payed 4000.00 less than what Home Depot quoted me.

Recently we purchased carpet from Home depot; the 139.00 installation per house was the deciding factor after being told that the 139.00 installation would be of professional grade & no short cuts were to be used. I had only 3 bedrooms to be carpeted so I removed all the old carpet, all doors, floor vents and bi-fold closet doors.

I guess you get what you pay for? My first disappointing discovery while vacuuming the mess the installers left was that several wall sections lifted right up from the vacuum suction, it appeared that the carpet was never stretched out and secured properly to the floor that meets the walls in 2 out of 3 rooms. I also noticed that the installers made several deep cuts into my freshly painted base boards, After calling Anderson installations and being confirmed for a Thursday morning appointment I had to wait till 2:30 for a person to come out & properly install & secure my carpet, After they left I noticed that I had one extra floor vent & no hole in one room to place it in, my worst fears came true, "Yes" the installers carpeted over a floor vent opening, WOW want a poor job, what a disappointment! I called Anderson installation to see if anyone can come back that day to correct this concern and was left disappointed again, I can't keep taking days off to have these screw ups taken care of.

At this point I can't waste anymore of my time with this type of service; I will finish the install my self, I don't think the 139.00 install was any value at all? I had to take two days off work to accommodate installers and now a possible 3rd day to have floor vent cut out, I've lost more than 139.00 worth of time off work. I wish to receive a full refund on my installation fees.

I'm a single woman with a modest income, restoring a 1925 house alone. I have shopped at HD exclusively for 15-20 years. I probably spent 15-20k in there last year.

In November, I needed a 10' 1x12. There was only one left and it was busted up. I asked if they would mark it down, and I could use part of it. The manager, Quentin, said no. Then I went back 2 weeks ago to spend another 2-3k. I asked if they could work with me a little since I spend so much money in there and give them so much free advertising. They were not very agreeable. I felt as though my business really didn't matter to them. I know I don't drop 100k a year in there, but I spend a huge portion of my salary there so I can do my own work. With the economy in this condition, you would think HD would try to keep customers.

I ended up at Lowe's, where they bent over backwards to help me with everything I needed. Unlike HD, Lowe's associates did not act as if it was a chore to take time with me. They also had far lower prices and gave me an additional 10% discount.

I am converted. In Colonial Heights, Va. Lowe's beats the bad service of Home Depot hands down.

My GE Adora Dryer purchased through Home Depot started making horrible noises. After two service calls (expensive) and no fix I was advised to call GE since the drum was flared and was still under warranty. The tech said he had seen a lot of this with these dryers. GE refused to replace the drum, telling me the warranty was for only one year. My owners manual only covers 3 models of GE dryers. They tell me that I have the wrong manual and it does not cover the drum, even though the manual says it does. I was told that the manual covers many appliances, (not true) and did not cover mine. I well never buy GE appliances again.

ridgid 24 volt tools are no longer being produced by ridgid, so your expensive tools are going to be worthless, as home depot quit buying them from ridgid, so ridgid quit producing them for this reason, you can not even buy this saw from ridgid to expand your set if you do not already have one, try and buy a 24 volt ridgid circular saw or even the max select 18/24 circular saw, so i guess your set, like mine will never be expandable, your stuck with what you have unless you buy a used one or new discontinued one from ebay or a site like that, but remember you can never register it for there great life time warranty.

below is the reply directly from ridgid tools

01/26/10 15:47: JAMES

The line was discontinued. When Home Depot does not order the tools, they are taken out of production as the Ridgid tools are sold only at Home Depot. ALl items are sold direct to Home Depot, we do not have any stock of the tools.

Best regards,

Tim Beasley
Consumer Response
One World Technologies, Inc.

The Home Depot in Danvers, MA east has gotten really bad towards their employees since manager DeVito took over. He has continually set up people that make the highest pay to be fired for anything to save comapny money. These unethical procedures need to stop as this BIG Box is screwing with real people that wanted to do well there. Hope this manager finally gets his due during 2009 shakeup.

I bought 1200.00 worth of product from home depot In Showlow Arizona. The customer then called to have the product returned after a falling out over cost. I called home depot before the pick up was made and explained what was going on.
I was assured that home depot would credit the card that the materials were purchased on (mine) instead they gave my former customer a 900.00 gift card for my materials. I have been on the phone for 3 weeks now trying to resolve this issue. I must say the concept of calling back when they say they will has escaped all but one home depot employee to this point.
I have been given nothing but run around and promises of this being handled with no results thus far. When I ask to speak to supervisors i am given runaround and not given names and numbers of the people I am trying to reach. What kind Of policy is this? Stonewall people till they get tired and go away? Its a good thing lowes has opened accross the street from home depot i will do business there from now on.

To whom it may concern,

I was in one of your stores on northern blvd, and I wanted to purchase 5 blinds for my new apt. I proceed to wait half an hour for someone to assist me. I asked numberous times for someone to help me and they couldnt seem to find the person incharge of blinds. Eventually they sent me over a lady named olivia who worked in the paint dept and had no clue about blinds. As a result I ended up walking out of your store with no purchase. I just think this was appaling. I was trying to spend some money I n your store and noone could assisit me. As you can imagine I am really pissed of and will not be returning to your store ever again. I just wanted to inform you of what is happening in your store.

I ordered a 82 1/4 inch custom-order door from Home Depot . Supplier -Emco. The door that was delivered measured 81 inches yielding a 1 inch gap at the bottom of the door, rendering the door virtually useless. Response from Assistant Manager: "Thats the way all these doors are delivered from the manufacturer - anywhere from 1 -1 3/4 inch smaller than the Rough Opening size". After a frustrating debate with this individual he said there are no returns or refunds on custom orders due to company policy- sorry about the gap at the bottom of the door - perhaps you should shim out the door frame at the top by 1 inch then it should fit. I say this is totally unacceptable. What is the purpose of a customer order? A 1/4 inch gap at bottom of the door could be acceptable and compensated by adjusting by the door sweep. If had wanted an 81 inch door, I would have ordered one. Home Depot's arrogance really miffed me. This situation is just not right and their respon se is not acceptable. "You can do it - and we can help?" Right! Next step, escalation to Store Manager and then to District Manager, President of Home Depot Canada, then small claims court. My patience with this company has now run out. There are other building suppliers out there and they will get my business in the future.