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4.2 11299 Reviews

Home Depot Complaints Summary

231 Resolved
2153 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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6:27 pm EST
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Home Depot tired of returning items all the time because they're broken, missing pieces or packaged incorrectly

Tired of bringing things back all the time because they break easily, inferior products, missing parts, clothes shrink 2 sizes (and they're washed properly), loose elastic waitsbands on tights, knobs breaking off dehumidifiers, screws not threaded on grills (only to find out after it's ALL PUT TOGETHER AND ON VACATION), Bristles falling out of their best brushes when painting, caulking not adhering properly, Bolts missing from chairs bought there, etc., etc., etc.?

I know I sound like a whine bag, but seriously, I'm not. I am tired of having to bring things back over and over again. I live 17 miles from a Walmart and unfortunately they're the only game in town since they've driven all our Mom & Pop businesses out of Business.

I have started demanding 10-20% back when I return things, depending on the price of the item and the severity of the issue. Sometimes I get it, sometimes I don't.

The point is that if we all start taking a stand - demanding that they provide better products (like made in America which is what the premise was when it all started) and taking responsibility for the crap they sell.

If it happened once in a while, I would say no big deal, but over and over I have to return items all the time to Walmart, Lowes and Home Depot.

My statement comes down to this "TAKE A STAND"AND START DEMANDING THEY RESPECT THEIR PATRONS BY PAYING US FOR THE HASSLES WE GO THROUGH EVERY TIME WE HAVE TO TRAVEL TO BRING SOMETHING BACK. If we all stick together and make them realize that we've had enough of their inferior products just to make huge profits, then we may get somewhere

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Jkoe1978
, US
Feb 12, 2010 10:57 am EST
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You're ridiculous. I wouldn't even think twice about a screw not being threaded. Or a paint brush that had a bristle fall out of their best brush. Get a new screw. Pick up the bristle, and throw it away. You sound like a whiner even though you claim to not be one.

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2:30 pm EST
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Home Depot - employees

I was shoping with my customer to pick out tile for a job. While we were walking into the store we overheard three store employees yelling at a delivery driver. "big white truck windows outside." They just kept going on and on. The driver had a stunned look on his face. I felt bad for him. "three people yelling, well really just the one guy yelling" We...

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4:57 pm EST
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Home Depot firing of an employee who wore an all american pin, etc

Shame on Home Depot for firing the young man who was supporting his family member
by wearing an All American lapel pin addressing One Nation under God or military. It is a sad time
in America when American companies --as Home Depot regardless of who owns it..cannot
stand in support of what this country is all about...our freedom...our rights.. SHAME SHAME
I no longer support any Home Depot in purchases.

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MARK PEDERSEN
Plainfield, US
Nov 14, 2009 9:38 am EST

TO THE CEO OF HD IF A AMERICAN FLAG AND THE PLEAGE ONE NATION UNDER GOD DOES NOT MEET YOUR DRESSCODE. THEN MY DOLLAR WON'T MEET YOUR DRESSCODE AND MY DOLLAR THE UNITED STATES OF AMERICA (IN GOD WE TRUST) HOME DEPOT YOUR FIRED.

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bwilsonmssw
Rushville, US
Nov 04, 2009 5:19 pm EST

Thanks for letting me know. As a Marine, I won't ever use them again either.

Good Bye to Home Depot.

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3:28 am EDT
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Home Depot god

It has come to our attention that a young man was fired due to the fact that he wore a pin with God on it. This country was founded "under God" and before that the Native Americans believed in the "Great Spirit" which also is God. We have a Home Depot card but we plan to cut it up and we also intend to encourage others to do the same. we have freedom of Religion and feedom of speech so far.

you may not realize it right away but there are going to be a lot of people who will shop elsewhere due to your inability to see that all of the mess we are in is due to people forgetting and now refusing to let God in whatever religion, be part of our lives openly.

"In God We Trust" "God alone is real" quotes from famous men.

May God and His angels awaken your heart and soul.

George and Rosemary Richards

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583586
30223, Georgia, US
Nov 09, 2010 5:36 pm EST

@tired of stupid lmfao! hahahaha

to OP, you may not realize it yet but more and more people are starting to realize the absence of god. the christian god anyway. so lets say home depot allowed you to wore pins, any pin that represented your religion. heres one with a cross and here is another with a pentagram. are you still going to shop there because of the pentagram. you religious people sure are whacked in the head

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7001
Troy, US
Apr 25, 2010 7:40 pm EDT
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your wasting your time over a button. Sounds like this religious employee was pushing the envelope. you and I don't really know what happened. He could have been pushing his views to employees and customers which is not acceptable. Go do something that matters and start another crusade and try to wipe out some muslim extremeists

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rogerramjet
South Haven, US
Apr 25, 2010 7:19 pm EDT

I actually hope you do boycott Home Depot there so will be fewer religious fanatics I have to be around. Just stay home.

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3:13 pm EDT
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Home Depot overcharging

I just received a faxed estimate to install vinyl flooring in a 12'x12' kitchen and I just about passed out. How can a company justify charging $1, 932.92 to install a vinyl floor? With $1, 500.00+ of this going for labor, are they nuts? The average yearly wage in Amsterdam is 40k, so I would have to work 100 hours (before taxes or 3 weeks after taxes) to lay down a piece of vinyl in a small kitchen? I would like my $35.00 deposit refunded as I feel that I was misled that the project was affordable and that they wanted to do the work.

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1:26 pm EDT
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Home Depot no delivery

I bought a tolet from home depot on [protected] they shipped it on non stop delivery this is now the 10-20-2009 and still no tolet by their tracking number it is now in memphis tn. about 60 miles from me and has been there sence 10-17-2009 now keep in mine this carrier is called non stop delvery thats a joke form indianoplis to cherry valley, ar whitch it has'nt made yet it's take this long home depot said it's out of there hand once it is put on the carrier the carrier said it will try to make delivery by the end of the week which will be maybe. this is poor service by home depot and non stop delivery both that I will never use again and that Others should check them out before buying any thing and having it ship by this carrier.

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genivieve
, US
Oct 23, 2012 7:59 pm EDT

Here is an example of what I got paid and what I made. Attached is a copy of their addendum sent to me on [protected] keep in mind then sent a revised on with even lower rates in 2011. In order to make any money you have to combine deliveries. This means you cannot do just basics, you need to do threhold 2's which mean two men even though 80% of the deliveries are basic. So reality their getting a two man service and only paying for one man which is robbery. Non stop is ###.

Normally I would do these deliveries but at that time I could not work for 7 months as I was rear ended by a fully loaded 26 foot rental truck and broke 3 ribs, my foot, and femur.

12-18-2010
1- basic 30.00
2- threshold 1's 45.00 don't kid yourself threshold ones include huge hourglass bathtubs you move one by yourself
1- threshold 2 63.00 +mileage = 141.75
1- threshold 2 63.00 plus mileage =125.00
1- threshold 2 63.00 plus mileage = 95.50
total 500.25
fuel 200.00 as you just drove a total of 376 miles round trip in a 15 foot Ford cube truck with a lift gate
labor 2 men at 9.00 an hour for 12 hours = 216.00

Profit 84.25 but not really.
1 hour of two men at warehouse for unloading the shipments on dock, inspecting 18.00
Matching the taxes for your employees (the state wants their money) around 30.00
My time for faxing all this paper work, dealing with the ten emails and six phones call to why these deliveries did not get out fast enough. Calling all 6 customers to arrange delivery. Organizing and mapping the deliveries to get the most out of one trip. 2 hours worth of work. And customers love to call your cell phone at 10pm.

Ink, paper for printing of two copies of the the 6 delivery forms. NSD likes their color delivery forms.

I've made a whopping 34.00!
NOPE NOT REALLY AS NYS STATE WANTS 15% OF THAT PROFIT.

28.90 PROFIT AND I DIDNT EVEN DEDUCT MY TIME OF 3-4 HOURS WORTH OF WORK.

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genivieve
, US
Oct 23, 2012 7:14 pm EDT

Your an idiot NSD supporter. Assembly and white glove does not pay dirt. I worked for Non Stop delivery for 4 years. I terminated my contract two years ago, because after running 108 deliveries I was in the hole over 4K and that is with ME doing 80% of the deliveries with a minimum paid worker. I am the owner of my business and have seen this service gone from excellent to crap because you get what you pay for. I lowered my rates over 11 times in 4 years and I can post every email to prove it.

I was a delivery provider for Home Depot for 4 years. Actually I was a third party. Home Depot contracts with Non Stop delivery which in turns finds businesses like mine to hire to do the deliveries. Upon starting with this company, I did make good money. I did my job to perfection. Then the pay cuts started. First it was 10%, then 20% and so on.

An example: Going "up north" for five deliveries at 400+ miles I would earn about 900.00. Before leaving the company I was going "up north" with 11 deliveries and going in the whole about $80.00.

Several times I received damaged merchandise from YRC or Roadway, emailed my coordinator and was told to conceal the damage and make the customer sign off on it so they were responsible for it. I have three emails to prove this. And the same goes when being short pieces such as flooring boxes. Make the customer sign off and walk away. Its was "their fault" for not inspecting the items.

One email I have is when they had a service provider punch out a customer. We were told we couldn't lay our hands on the customer? Who the hell are these people hiring? Are you kidding me. Then there was an incident with a wood stove falling on a 70 yr old customer because the delivery provider brought his 13 year old kid on the delivery because he could not afford to pay anyone else to help because Non Stop Delivery reduced his delivery rates to rubble.

I gladly terminated my contract with Non Stop Delivery. This company is joke. When I left they were handling the Staples furniture delivery account. We were told to add extra time on the slips for assembly so they could earn more money to pay better for the Home Depot Account.

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Non Stop Sucks
Ada, US
Aug 14, 2012 5:36 am EDT

Non stop really is a bad company! they wait until they have another delivery in your area to stop by...we paid well over $1000 for patio funiture and THEY said 5 to 10 days on delivery...we are on day 15 and they still no delivery...funny how they think its just business as usual...we will deny load when it shows. The office has way to many excuses that get pointed back to you on record...which is different from whats really going on. NSD really is a crappy company...Im not dogging drivers...just management!

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NSD Supporter
Woodbridge, US
Feb 11, 2012 12:45 am EST

I strongly DISAGREE, EITHER you pissed them off and didn't pay for your goods or you just had a ### day. I've used NSD and I got SUPER SERVICE. The support team was always helpful and when it came time for the delivery, the men went over and beyond to make sure everything was okay...Like I said, I don't know what you did or where your getting your information but if that's how you feel won't you go report them yourself...But make sure you have hard core facts to back you up...Another thing even if the driver is getting paid $15, (which is most likely for the basic services) he or she will get paid more for other service such as, assembly, white glove delivery and threshold. I'm sure your only getting paid little vs. Your boss or CEO of the company. That's called Corporate America!
Keep up the Good work NSD. I'll refer you anytime.

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DIMITRIOS MANDALOS
Tannersville, US
Aug 14, 2011 5:24 am EDT

GO AHEAD MICHAEL ANSWER ME BACK ON THE UPPER COMMENT SO I CAN GIVE YOU THE LOW DOWN ON NONSTOP DELIVERY CO AND THERE SLAVE PRACTICES COME ON I DARE YOU I OPEN YOUR EYES TO A CO THAT RIPS OFF HOME DEPOT AND ITS DELIVERY PERSONEL LETS SEE IF YOU WOULD DELIVER A 140 LBS TOILET 80 MILES AWAY FROM POINT A TO POINT B FOR 15 BUCK ONLY PEOPLE MAKING MONEY IS YOU HOME DEPOT AND NONSTOP NOT THE DELIVERING DRIVER THE SHOULD REPORT BOTH OF YOUR COMPANYS TO THE INTERSTATE COMMERCE COMMISION YOU BOTH SHOULD BE FINED FOR SLAVE LABOR

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DIMITRIOS MANDALOS
Tannersville, US
Aug 14, 2011 5:16 am EDT

DONT EXPECT TOO MUCH FORM HOME DEPOT THE CARRIER NON STOP DELIVERY ONLY PAYS IT SUB CONTRACTORS 15 DOLLARS TO DELIVER YOU TOILET TO YOUR HOUSE . THEY SCREWED THE WHOLE AMERICAN TRUCKING INDUSTRY I DONT BUY ANYTHING FROM DEPOT OR L;S THE BOTH MISUSE THE DRIVERS AND THERE HELP I GO TO THE LOCAL SUPPLIER MIGHT BE A FEW DOLLARS MORE BUT WELL WORTH IT SO MANY PEOPLE COMPLAINT ABOUT NONSTOP DELIVERY AND ITS PRACTICES . HEY YOU GET WHAT YOU PAY FOR JUST HOPE NEXT TIME YOU GET A TOILET DELIVERY YOU DONT GET A TURD IN THE TOILET WHEN YOU OPEN UP THE BOX

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IndianapolisDesign
Indianapolis, US
Nov 06, 2009 2:04 pm EST

I'm not sure about that service. But the store deliveries are top notch...
I think that Adrenaline Treks Handles the deliveries for Home Depot in Indianapolis, and Louisville. I own a home repair business and I always ask for the. Willing to help and always going above and beyond. I wish I could say the same for the stores.

HomeDepot_Care
HomeDepot_Care
Atlanta, US
Oct 22, 2009 6:14 pm EDT
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Hi this is Michael from Home Depot Customer Care. I’m sorry about that. I would like to look into the reason for the delay. Let me know if I can help. Feel free to email me at michael_care@homedepot.com

Michael
Customer Care
The Home Depot
Atlanta, GA 30339

Check out The Home Depot on Twitter, Facebook, & YouTube

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2:15 pm EDT
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Home Depot simply terrible

In the fall of 2004 we went to home depot to by a hardwood floor, and saw many we were interested in. When we decided which one we liked we went to the sales person there and asked how many boxes we would need to purchase for the dimensions we gave them. They asked us a bunch of questions and talked us out of hardwood and into pergo laminate stating that it was virtually indestructible. We have children and they told us you could not scratch this flooring, you could drop stuff on it and nothing would happen, the kids could do anything to this floor and it would keep itself in perfect condition. They also told us you needed to do nothing to maintain it. We were sold right away. We were also lied to right away.

In oct. 2004 we had a pergo floor installed the kitchen, powder room and laundry room of our home. Instantly after they installed this floor I was a little unnerved. I did not like the way they put the molding down, it just did not match. They did not angle it professionally, they had just cut it flush, but I let that go because they gave me a sob story that this is the way it was suppose to be, it wasn't even the same color. Then when they helped move the refrigerator back into the kitchen they scraped the molding which I also let go.

As the months and years went by I noticed that the floor started to separate in certain spots. I went to home depot and they said that would happen when the laminate expands and contracts, once again I let this go. Well now my floor looks awful. It is separated in certain spaces with a significant gap of about 1/8th of an inch at the entrance way to the living room. It is uplifting in certain spots throughout the whole kitchen and the seems are rolling up throughout the kitchen also.

I called home depot several times and was told there was nothing we could do without a receipt. I kept calling and asking for a manager and was told numerous times there was none available and they said they did not know what could be done. I then went in to home depot twice to see what could be done and they told me they could not look up my sale because they do not keep records. I said to them who keeps a receipt for a floor. We expected it to be done properly. I then called the consumer complaint department for home depot and they found out when the floor was installed and said they would get back to me. They told me I needed to call pergo directly, so I did.

It took them a while but they finally sent out an inspector this summer and he told us that pergo should never be installed in the kitchen because it should not be around water. All of our problems were from water damage which I believe is bull crap. How could water damage affect the middle of the floor and the part of the floor that is by the living room and not affect where the sink is, the bathroom or he laundry room. They sent in their report and home depot called us and said they would not replace our floor. I believe that this floor has been installed improperly. I know three people who have pergo and they have not had one bit of trouble with there flooring because they installed it themselves.

I want this letter broadcasted all over the country because I can not get any cooperation from pergo or home depot. I will be calling them again and another news station and if it goes far enough the attorney general, the better business bureau and anyone else who will listen. This is a travesty that we paid $2, 500.00 for a floor and no one will stand behind their product or guarantees. I want my floor replaced and I am getting very impatient with all this runaround.

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jerisj
Saint George, US
Jan 03, 2010 3:51 am EST

We have a Bruce wood floor that after 2 years has actually curled up on 4 or 5 boards in part of our living room. This is a second home and we had only lived in it maybe 4 months when this happened. Now for 6 months we are getting the run around and the "must be water on it" story like you are. BS I have used wood floor cleaner! They act like we are lyers. My husband is a retired Vietnam veteran and Brigadier General (R) and they don't come anymore honorable than he is. I have lost all faith in home depot, We spent about $25, 0000 with then at the time - not good customer service

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Home Depot be aware

My wife and I ordered kitchen cabinets through Home Depot in Valley Stream NY in May of 2007. When the contractors installed them, not only were all the measurements wrong, but the cabinet doors were not at all what we wanted. In fact, we and the contractors thought they were damaged but found out that they looked the way they did because they were "glazed". We were never told nor shown what that would look like nor agreed to getting glazed cabinets. We had ordered from the in store samples (which looked nothing like what we got). It seems that he Home Depot salesman took it upon himself to order glazed cabinets. After months of wrangling, we were basically told "tough luck" because we didn't return them within the 30 day warranty period, even though they were not even remotely what we agreed on with the salesman. Also, we tried to resolve this through the local Thomasville representative (the cabinet makers) and she said that it was the obligation of Home Depot to educate the comsumer about the product. She expressed her belief that we were wronged by Home Depot as well. Now we are so depressed and we deeply regret ever redoing our kitchen (not to mention the expense) because it will be worse than the one we are replacing, thanks to the ineptitude and unethical practices of Home Depot.

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Tomaska
, US
Sep 24, 2009 4:22 pm EDT

I am writing in regards to HomeDepot and there Credit Card Service. We had purchased Kitchen Cabinets and Appliance. Once we received the Cabinets they were damaged, not stained and different colors, every time they replace them there is something wrong. Now they will not take them back. We had spoke to Customer care 1 and 2 and it is getting worst, They took the charges off our account cause we had dispute it and now put back on. This is an on going problem. No one from Home Depot nor the credit Card Company will resolve this. Any other Credit Card Company would protect the customer if they have damage goods, this has been going on since November 2007. We also had Consumer Affairs involved and they were at a lost but agreed they are damaged and not acceptable. Now we have to pay for an attorney to resolve this. I wish you could put this on TV to make any one that buys from HomeDepot and gets a credit card to be aware that if you products are damage you are stuck with them and have to pay for them no matter what.

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Home Depot unfair interest rates

0% interest for 12 months, 24 months later the job is still incomplete. Guess who's paying the interest rate?

Being charged unfair interest rate for a job that was not properly installed. It took 2 years for the job to be rectified and completed. I was told the interest rate would be postponed for another year but the interest rate continues to be accrued. Now they tell me that the interest rate will not be deferred.

The job was started approximately March of 2006
The job was just completed April 18th, 2008. Today I still have major leaks, the siding warped and popped the trim.

Total cost of job was $27, 343.
Deposit of $8, 202 was taken from Home Depot credit card 2-9-06.
$9, 800 was paid 1-3-07. (job was still not installed correctly.)
Balance was $17, 543
The current balance is $20, 425.77

The contractor they used was unlicensed.
The insulation was wrong.
The house wasn't wrapped.
Siding was not installed properly, used wrong siding.
Siding trim was not done correctly.

Consumer affairs was called. The contractor was found not to be licensed. When Home Depot was confronted about this they agreed the wrong material was used. They agreed to re-do the job and allow me another 12 month 0% interest. They redid the complete job but didn’t allow the interest rate to remain at 0%.

To date I have been charged $2, 882.77 in finance charges and it continues to accrue. I'm getting no help when I call corporate offices for dealing with this injustice of unfair interest rates due to their negligent workmanship.

I'm being charged for their incompetent, unlicensed contractors. Home Depot should be responsible for the time frame it took to complete the job according to quality workmanship.

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Home Depot ceiling fan slow

60" brookdale brushed nickel ceiling fan too slow.
Sku 764-567 upc [protected]. Need replacement part
7058ym-01 rhine. Info provided by home depot.
Please inform about your decision asap. Thank you.

Juan rosario
Urb rexville
Calle 38 be 3
Bayamon, pr 00957
[protected]

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Jose Castaneda
Channelview, US
Jan 24, 2015 3:43 pm EST

I have the same fan and it seems like the receiver module is defective, Im actually worried that if I replace it, it would do the same. I crack it open and one of the main capacitors is fried.

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Home Depot home depot (citi) credit card

Beware of HD credit cards issued by Citi.

I thought something was wrong initially when I would purchase something with 6 or 12 month free interest. While making ontime payments monthly it seems that they have a clever way to somehow seperate your payment into an amount that goes to your standing revolving credit line and a smaller amount that goes to your interest free purchase. But of course you can't tell by your statement with out being a forensic accountant. Them somewhere down the road you discover that you failed to pay off your interest free purchase in full within the specified period so they now ### all sorts of back interest on your interest free purchase. This happened twice before I started paying very close attention to my bill. When I would make a payment I had to go into the store and tell them to apply a specific amount to a certain part of the bill so the promotional purchase would be paid off in time and I would not incur any back interest. Nice scam, huh?

Additionally, I generally carry a very small balance on my card, $100 -$300 and pay my bill on time every month. I have had my card for over ten years. Recently I was one day late on a payment ( $10 minimum - first time) and was sent a letter telling me that my APR was being raised to 30%. Outraged I contacted India to speak to someone at Home Depot/ Citi - I have no idea which company I am speaking with
about this issue. I was told that they could waive the late fee ($39.00) but the standard policy is for my account to be reviewed in six months and if I make my payments on time they would consider lowering my APR again. I could not speak to anyone about the 30% APR screwing I was getting. I waited on the phone for
a good twenty minutes before hanging up. It is virtually impossible to speak with anyone since you end up in a phone cue that sends you nowhere. I am paying off my balance and will never use my HD card again nor will I go to Home Depot again ( I used to go every morning with neighbors and shop- no more) . I have had a much better customer experience at Lowes so that's where I'm going. Good job Home Depot!

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theend
, US
Jun 23, 2010 8:02 pm EDT
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Read your credit terms. Dont blame Home depot for the contract you signed with citibank! You were LATE ! Its wrong but its the name of the game now. Go into the store have special servoces call the credit card company for you ans you will get a American. Just remember Credit card companys are out to make money not make friends. They know you will be back to shop and if its not the retailer citi has many other retailers they work with .

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Home Depot awful experience

I just wanted to share my recent experience with Home Depot that I feel is a growing trend with them. Consistent under-estimations regarding work their ourside contractors can do.

We recently spent about 3 hours at our local Home Depot picking out a new door for the side of our house. The reason it took so long was because they had accidentally deleted our original quote from the system.

Anyway, that was just the beginning of our problems. We picked out a door that cost $126. Standard installation of the door was $285. We thought this was high, but just in case it takes a few extra hours labor, we can see why they might mark the price up.

So we scheduled an appointment for a measurement. We had already measured our door and brought the dimensions in with us. The door measured out to be a 32x80 inch door. Well the contractor who came out to measure spent about 5 minutes here said he would submit the details to HD and we'd be contacted regarding the scheduling of the installation. Well HD calls us the next day... tells us the contractor said we needed a bigger door, and that door would have to be cut down to fit our house. This new door would cost us almost $500. And he also said there would be additional labor to make it fit, so the total cost of getting our door installed was now $900!

I am currently having a different company come out and do the installation. If the new company measures and installs the original door we ordered (32x80), you can bet HD will be hearing from our lawyers. We will be seeking our $30 measurement fee back, as well as time wasted at their store and on the phone with them.

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Valerie
Valerie
, US
Nov 12, 2008 5:28 am EST

I purchased a Homelite gas blower on June 9, 2008. I only used it a few times, but it was always hard to start and didn't seem to have much power. I finally took it back to the store when it wouldn't start at all in the early part of August. I figured it would have at least a ninety day warranty and that I could exchange it for another Homelite (maybe one that actually worked).

After waiting in line at the 'returns' area, and after discussing my plight with the 'returns person', he made a call and said he had been informed by the manager that I would have to have my blower serviced as I had had it over 30 days. I unhappily walked over to the 'service' lane, just in time to see the 'service' person walk off from behind the counter into the store, without so much as a glance, let alone a word, in my direction. By this time I am starting to feel a little put upon. A young lady then comes out of the office behind the counter and asks me if I've been helped. I told her no, I had not, and explained to her that I needed to get the defective blower I had purchased form them fixed. She said that the 'service' person wasn't there right now, but that she could give me the paperwork I would need to fill out.

Have way through the paperwork there is a statement that reads something to the effect of ' I acknowledge that I will pay such and such a fee for diagnostic service...'. When I read this, I asked to see a manager. No way in the world I am paying for them to look at their defective equipment. The 'manager', who was apparently ' on loan' from another store, told me that if it turned out to be Homelite's problem I wouldn't be charged. He said that if, for instance, the fuel had been mixed improperly, then I would have to pay. I told him that I'd been mixing fuel for longer than he'd been able to spell it and that I was sure that was not the problem.

Anyway, I finished filling out their form and proceeded to wait for someone, anyone, to come back to the counter. But, as is usually the case at this store, when you need help, you can't find anyone. After 20 minutes, I left the blower, (with gas still in the tank), in the box on the counter with the paperwork and the pen I had borrowed on top, and left the store. Believe me when I say that I had to fight the urge to impale the paperwork to the box with their pen!

After not hearing from them for over 3 weeks, I went back to the store to check the status of my blower. I gave the 'service' lady my phone # and she made a call. She then said she had to wait for their person to call her back. When that call finally came, the person at the 'repair' shop said they didn't have my blower, nor any Homelite blower at their facility. She repeated this to me the same way you'd tell a 5 year old that his shoes are not under the sofa. I asked her ' So, what do I do now'? She said ' I'm not trying to argue with you sir'. Argue? I had only asked a simple question, and under the circumstances, I figured that was the only kind she'd be able to answer. I asked to see a manager. 20 minutes later, a very hesitant and disinterested looking person came over and once again I reviewed the events. He asked if I'd dropped it off 'during the hurricane'. To my knowledge, San Antonio hasn't experienced a hurricane in the last 30 years (if ever), so I told him 'no'. He said he would 'go in the back' and take a look. 2o minutes later he was back, and still no blower. Then I was quizzed as to the date and time that I brought it in, as if maybe I was making this all up and just looking for a free blower. I told him to have his loss prevention people look back at their cameras so they could pinpoint the date and time and maybe see where my blower had gone and he replied 'oh, they won't do that, that's not their job'.

In closing, I have learned that customer service is non-existent at Home Depot, and that it's 'not their job'. For $107.00 they have lost a customer for life because they will not only Not Go The Extra Mile, they won't even take the first freaking step!

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Simon
, US
Jul 08, 2009 5:12 pm EDT

I went in for a garage door install quoat. I was quoated one price, when I went to the service desk, was told it was 40.00 dollars more (was quoated last week's prices) The I was told after I complained I would have a 40.00 credit to use towards future purchases. I went to purchase an item today and they told me the credit was only good if I bought the garage door install. New story every day!

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Supermacho
Clinton, US
Dec 28, 2010 6:44 pm EST

It is because home Depot Hires random contractors from all over. They need to hire contractors that work exclusively only for home depot only. Lowes does the exact same thing. When we got our water heater put in by a Home depot contractor we had nothing but a great experience with him. He actually fixed something that was missing from code and we appriciated that a lot. Sorry about your experience though. Sounds to me like they are just trying to rip you off big time. The installation fee alone sounds fishy. On a door that costs so little, they shouldn't charge that high amount on the door. If your door went up from the original amount to 900 bucks, they are taking you for a nice ride. I wouldn't trust them for anything. Usually local contractors will do it for a lot less. Feel free to email me though and let me know what that other company quoted you on the door. Send me an email on here.

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VegasDealer
Las Vegas, US
Jul 08, 2009 6:38 pm EDT
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I won't call it a scam that you were trying to do, but it is close.

You really expect a store to just give you $40 because you complained without making a purchase? With that logic you could go into any Home Depot for a quote, complain that the quote was lower the previous week. Then when they give you the $40(or whatever) credit you spend that on other merchandise, never getting the install. Do this a few times a month and you can get quite a bit on "free" merchandise.

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purvislets
, US
Mar 02, 2009 4:27 pm EST

I understand the frustration, but technically you abandoned the blower when you left it at the service desk without paying the diagnostic fee to have it sent out for repair. The store is not responsible for it. They will not send it out if you did not pay the fee.

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Home Depot bad workmanship

In aug of 09 we ordered special order kitchen countertops for our home. It took 1 1/2 more weeks than they originally told us, however if you look at your work order they put in the first of the month to the last day of the month for them to get your merchandise to you. That wasnt really the problem. When they delivered it I thought it wasnt cut right, it turned out to be fine. The problem was when I got home from work that same night, the laminate was literally falling of the brand new countertops! Now it has been resolved with very little caring for what happened. Ok so maybe it was only $700 to them and not a big fricking deal, but to me, being in the retail business myself, where is the apology and some kind of call from somebody? The one person I talked to said just so you know, this has never happened before, ok yea right! Gee that makes me feel sooooo much better! So, I will never spend any more money there! Apparently, I didnt spend enough for any one there to give a crap!

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Home Depot misleading use of product

after consulting to the home depot staffs' opinion about how to clean the sticking paper on the glass door, and home depot staffs suggested us to use the acetone, we bought a can of acetone in the home depot----located at Markham road and Castlemore aveniue in the markham city of Ontario, and we used to clean the sticking paper on the glass door, but a big accident result is our door glass all cracked terribly, and we don't dare to move anything because it is dangerous to fall down all the door glass. we reported to the home depot, and asked them to send staffs co come to investigate.that is a typical service problem.
we need your concern and help.
thanks.

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Home Depot worst company on earth

We have purchased kitchen cabinets from Homedepot in Nov. 2007, till present they are refusing to take back nor replace them. We have been at a lost till present. We also opened an credit card thru homedepot and while trying to dispute it the credit card company said to me they are working for Homedepot. I feel the consumer should be aware of this before opening up a credit card from HomeDepot. We have hired an attorney to write a letter and still at still. I would love to air this. We have spent thousands of dollars to eat with our four children. Someone haves to put a stop to this and it would be a dream come true if this could be on TV. please help. I am disabled and have a ill husband. But most of all to go to the court the lawyer wants over 6, 000 as a deposit, that we can not do at this time.

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Home Depot buyer beware

Buyer beware! If you're planning on having any work done by a company called tuff shed through your local home depot, or even tuff shed directly, do your homework and make sure you're not getting a substandard subcontractor and their unqualified help (Which by the way their website say's they don't use those but oh yes they do!) you'll be left with a custom cabin that is nothing short of a custom nightmare with it's crooked walls, crooked foundation, broken truss, leaky roof that creates a huge mold issue, shingles falling off, bucked roof, wavy hardie plank siding, crooked floors, rickety staircase, and oh my the list does go on. They started work on our cabin 11-26-07 and said it would take about 3-5 days initially.. Yes that left us scratching our heads.. But then were told it'd take about 2 weeks because afterall it was a shell.. It's now june 2, 2008 and our cabin still isn't fixed correctly and we are left unable to completely finish out the inside of our cabin. After the first subcontractor did such a horrible job, and 3 attempted "repair" jobs which just made the problems worse, tuff shed finally sent a second crew of capable contractors out here to repair the problems and what was supposed to be a 4 day job turned into 8 long weeks and there are still problems that can't be fixed because it was done so bad in the first place. We've still got wavy siding and bows in the outer walls (Exterior framed walls crooked) still have an unlevel upstairs floor, have a post that sits off the front of the porch by a good 2"because the contractor that had to come fix the shoddy work of the first subcontractor they sent out here said the only way to fix it was to rip the whole porch off and start from scratch. Our foundation, we've got several piers that are leaning and crooked on a load bearing wall.. They had an"engineer"come out to render his thoughts on the situation and he gave them a report on it, which I was told on 4 separate occasions they were going to get that report to me but surprise they never did and when I put them on the spot for it, they conveniently didn't have it with them. Guess what else we've still got a problem with.. Mold.. Yes, mold. We had the state health agency out here to look at the problem initially and do air sample tests which came back moderately eleveated, but the tuff shed person in the longview office lied and said it was less than a 2% contamination.. When I talked to the state agency they said the ts guy wasn't given any percentages and that it didn't go by percentages.. The agency told them the entire roof decking and all had to go, trusses were to be scrubbed down to clean good wood, cellulose insulation had to be reblown on entire tainted area, etc. They were given a protocol to follow by the state health agency and did they follow it? Of course not! We still have a mold issue, tuff shed has had their reps out here off and on and know there was a problem but they didn't seem concerned and still don't. They have done nothing but lie to us, deceive us, and take every cheap alternate route they could find to get out of doing something right and saving a few bucks here and there. I even had a higher up in the tuff shed chain come to our property to assess the cabin and he wanted to know why didn't we call someone before things got any worse than they were and I looked at him and said I did call someone, I called you and you told me you were going to be out within 2 weeks and here it is over 2 months later you finally decide to show up. Yes they did replace our carpet, and furniture, but not without a knock down drag out having to take place to make it happen. They were trying to get"the best price possible"for what they were having to replace and were delaying it as much as they could. Home depot has had one of their reps out here, nice man but haven't really had much success with that either. When these tuff shed people were told what had to be done with the mold removal, they had direct instructions on what to do, afterall they said they were able to do it, rather than send a remediation specialist in to do the job right. They had full instructions and still didn't do it the way it was told to be done and in the process they ruined our brand new carpet, our furniture and several of our other personal belongings. We're still in the process of duking it out with these people because rather than fix the entire mold problem, they're still looking at the cost and they just want to fix a few of the molded trusses.. We were also told that with that happening, the remediation specialist can't sign off on our cabin, we can't get a 100% mold remediation certificate to verify that our cabin is free and clear of any and all mold that was here, which means our insurance won't cover any future problems that could arise, and if we ever decided to sell, it would be near impossible. We've been more than patient and worked with these people to allow them time to fix the problems and they have failed in every way humanly possible. If you are considering doing business with these people, please make your choice wisely.. If you want a cabin, take your idea to a reputable contractor and tell them what you're looking for and let someone who has the credentials to back up their work do the job. I'm sorry I know there's some rambling but just trying to cover all bases and make all aware. After all has been said and done, we're still having to fight with them and they are still trying to squirm out of doing the right thing and are being jerks about the whole issue just because they're ready to"put it to bed". These people have made our lives a living hell on earth and it hasn't ended yet. They have turned our lives upside down and we are not willing nor for one second are we going to be swept under the rug. Make certain you do your homework on whoever is doing your work, make a daily account of the goings on no matter what they are and take pictures of everything! That's one thing that is going to help us, we've got over 521 pictures documented, 2 notebooks full of documentation of daily accounts, eye witnesses to the shoddy work that has been done, and the living conditions we were being subjected to because of these people and their severely gross negligence. We won't even do business at hd anymore because they represent these people.. Consider yourself forewarned.

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Thomas Nguyen ky
, US
Mar 04, 2021 10:37 am EST

Bad Customerservice. Bad installation. Never finish installation. Didn’t show up for appointment to finish up. No paint. No anchor. Not finish trim. Start installation on 12/8/20 and now 3/4/21. Still hanging!

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Home Depot terrible service misleading ads

On 9/6 I went to the Home Depot in Spring Hill FL to purchase a Shop Vac that was advertised on Sale from 9/3-9/9/09. The ad said nothing about supplies limited or while supplies last. I was told that they sold out in 3 hours and do not offer rain checks. While there I purchased ECO SMART CFL light bulbs as I am replacing all of my lights. When I got home out of the package of 4 only 2 worked. I went right back to the store to return. The large lady at the return desk told me that I did not put them in the right fixtures. She also complained that if 2 out of 4 worked why was I returning all 4 (Do you think they would have opened up another package to replace the 2 that did not work?) Finally, she said they would let me return this time only next time I would have to deal with mfg directly. Home Depot was selling a defective product that did not work and they tried to make it my problem. I went across the street to Lowes purchased the light bulbs from them and miracle of miracles they worked!

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bobtheman
, US
Sep 16, 2009 9:50 am EDT

CFL lightbulbs are a joke. Don't waste your money. They don't last as long as they claim, they're made in China, and they have mercury in them.

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Home Depot blah blah blah

We ordered remodeling of our bath with "Rebath" through Home Depot and put down $2, 493.18. We were supposed to have work done in about five weeks. That deadline passed but we heard nothing from Contractor and called them and called and called. They didn't return our calls==for weeks.

We asked Home Depot for a refund, they said no. Too late. We finally got in touch with contractor who sneered and said if we didn't go through with the work we could "kiss" our deposit goodbye. We then demanded that Home Depot refund our money. We are getting a runaround from "customer care."

We've spoken to five agents as of now. They all tell us what a shame that we have to put up with this blah blah. But no resolution.

Then, lo and behold, yesterday contractor leaves voice message telling us we either set a date next week for the work or they will keep our deposit. They said Home Depot instructed them to do that.

HOme Depot GIMME MY MONEY BACK. you owe me $2, 493.18. This was with the Seekonk, MA store and the contractor is Chaves in Rhode island. I have r kept all the sarcastic voice mails the contractor left on home answering machine. Home Depot, want to hear how your contractors speak to customers? I can only assume that you approve of this kind of service since you are not doing the right thing by us.

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Home Depot terrible company

Home depot day by day really going down. Looks like they are not interested in customer satisfaction any more! They used to be really good and quick in their job but now they have really fallen down. They were the best. That is what I thought. But now they have become one of the worst. I used to go to them for everything. From purchasing stuff to home cor to anything they have. But now before I go there I think a thousand times whether I should or shouldn't. The last time I went there I had a terrible experience. I was there without any assistance. I had to look all over the place for what I was looking and I wasted so much time doing that. I could not even find any one around to help me out. I am very disappointed with them. They have really let a true and loyal customer down. I will give them one more chance but if again they fail to impress me then they will lose me as a customer for sure.

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Bernard
, US
Jul 11, 2009 11:02 am EDT

Wanted to charge on Expo card and could not use my card at Home Depot. Expo has been liquidated for months. This should have been transferees.

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Collin
, US
Aug 01, 2009 4:26 pm EDT

Home Depot sells Husky Tools' air compressors that break after a short time. The compressor is belt driven and the belt is such a bad quality belt, it breaks after very little use. You can't replace the belt. Your only option is to buy the whole assembly for $109. The compressor sold new is $169. Home Depot and Husky Tools both were very rude and did not share any responsibility for selling or manufacturing such cheezy compressors.

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Helor
, US
Dec 07, 2009 11:39 am EST

On Thursday Sept 27 I visited Home Depot to Purchase a hot water heater, they had no one working in the plumbing dept to assist me, I then went to customer service and they put me on the phone to set this up.I was assured that the water heater would be installed the next day before I purchased it.I was told someone would call me in the morning.I take the day off losing pay and someone calls me from plumbing company @ 11:30 to tell me they are going to install on Sat instead of Friday.I then call customer service to find out why I was told it would be installed and its not, was put on hold and never got an answer.This is really a way to treat a customer after they spend $ 700.00 @ your store.Home Depot will not get my business anymore.

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Aster
, US
Dec 08, 2009 4:56 pm EST

The Wal=Mart Company here in Grants, New Mexico knows that that the townspeople have no choice but to go to them since we are about 80 miles from a city. Their handicap spaces are always taken by people with no placards! We have had to walk from the last aisle way out in nowhere because of this. We have complained but they don't listen. And try to find a manager, you mught as well go look for gold. I have seen 80 yr. old people have to take out their wheelchair and go into the store from where they parked way off somewhere in the parking lot. What would it take to have someone in charge check the handicap parking areas once in a while? When you see a teenager get into a car in the handicap parking, throw yourself down and tell them you can't go any further because they took your parking place.

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HomeDepot_Care
Atlanta, US
Sep 03, 2009 11:58 am EDT
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Hi this is Michael from Home Depot Customer Care, I’m sorry about your experience with us in our store. We are making a lot of improvements in our stores, and your feedback helps. If you would like to share more details, feel free to send me an email.
Please try us again soon.

Michael
Customer Care
The Home Depot
Atlanta, GA 30339
michael_care@homedepot.com

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Elmo96
Marseilles, US
Aug 31, 2009 4:52 pm EDT

That sucks, but product research go a long way here. I work at Menard's and we sell Tool Shop. They are pretty much the crappiest tools I have EVER seen. Hence why they have a lifetime warranty, hence why everyone buys them. I'm not totally sure about what the other stores have that's crappy, but I do know that Home Depot carries some nice brands. Doing some research and product comparison before you buy can save you a lot of trouble in the long run.

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Home Depot flooded kitchen

Contract April 1 with work to begin on Monday May 4 and to be completed that week .
Showed up a day late 1045AM. worked 4 hours
next day Electrician Thursday 6 hours
cosistently showed up whenever for maximum 4 hours at a time weekly. This one week job is now in its 4th month for a 6x8 bathroom.

Tiles in shower uneven/ not joined, 13 tiles small chips on corner.

Floor tiles uneven

Forgot to use bullnose trim had to change tile design. Chosen tile not suitable for the shower stall-had to change.

Tap and sink not compatible. Contractor had to bend to drain pull to work drain. Decision was made to remove drain stopper completely since it was too difficult to use ( no drain plug).

Caulking in bathroom not paintable. Has to be removed in order to repaint bathroom.

Electrical outlets mortared / caulked into the wall. Mortared outlet, l chipped out and replaced.

Bugs or dirt in ceiling fan light since installation.

Electrician holes in ceiling, l repaired, still needs to be painted.

No Door thresh hold- called back contractor. Installed cheap metal strip

Contractor did not know what or how to install water diverter on shower to allow shower or hand held unit. Installed a toggle switch on shower head and connected hand held unit. Wife is 5'2" tall-cannot reach toggle!

Lost heat register.
Lost caps for toilet screws. Told at Home Depot that they are a special order.

This is the best part ...Glass shower doors installed on Thursday July 16, told by glass installers not to use for 48 hours to allow caulking/silicon to cure.

Wife took the next day off work to clean up the construction mess/dust.

Saturday wife had Ist shower since May 4 in the new bathroom for 20 minutes. All drain water poured through the textured wallpaper kitchen ceiling and light fixture .Flooding the kitchen.

Called contrcter, left messages on cell phone and home telephones.
He called back and told us he was on a weekend holiday and wouldn’t be back until Monday. We were told the drain was working perfect when he installed it.

Called Home Depot (Kitchener west store).

Put in touch with regional manager, who in turn called in assessor to check out damage-told us not to call insurance company as Home Depot would take care of damage.
He in turn called in cleanup crew who arrived at 900PM -1130Pm and built a containment room in our kitchen, complete with industrial de-humidifier and blower. Both ran until Monday morning when cleanup crew arrived.

Contracter arrived 10:00AM cut out our bedroom wall and cut out our new textured wallpaper kitchen ceiling . Tapping electric light switch and removing light fixture.

Contracter repaired and repainted section of drywall that was removed.

Kitchen ceiling was repaired and wallpapered with rolls with grease on the sides. Paper not joined together .Told they were not as good as the original installer at matching up.Must be replaced with clean rolls and put up properly.

No light or power in Kitchen since July 18.
Contractor was to return on Monday August 17 . No show! I have been available every day since May 4 . Showed up whenever for a maximum 4 hours once or twice a week.
Complained in writing to the Home Depot manager in person with 2 copies of this letter yesterday morning. No reply-total lack of interest or responsibility on behalf of Home Depot.
Consumer beware. Deal with local contractors only with references, stay away from Home Depot for they're contrctors.

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Update by UWaterloo
Jul 05, 2010 1:38 pm EDT

In response to your offer of $2000. credit for compensation on our Home Depot Installation. I don't think you understand the magnitude of my frustration over this amount and your carefree attitude towards this 6'x8' bathroom renovation start to finish.With contractors coming and going for 15 months to do this renovation whenever they felt like doing any work.

The reply from the Better Business Bureau of Hamilton and Millward Construction regarding the flooding our kitchen, removal of light fixtures, moving our eating area into the livingroom and refusing to turn on the electricity and repair our kitchen ceiling and master bedroom wall for 8 weeks To be held hostage over payment in full of our Home Depot bill by Millward construction in order to get this job completed is not satisfactory from any company representing Home Depot now or in the immediate past!

The $2000 amount you offered covers the Home Depot incentive program and Canada Income Tax rebate. We hired Home Depot to do a renovation because of these promotions not as a compensation 15 months after the fact. That is not compensation! That is what we should have received a year ago when this job should have been completed.

To let this go on for 15 months with damage to our house upstairs and downstairs, lack cleanliness on behalf of the initial contractors as well as complete disregard of our home and life .We lost complete use of our washroom for a year and a half -shower, toilet and sink.
As with any renovation there is always minor problems but to have those problems compounded and carry on for this long was ridiculous.To have you offer as compensation what we were initially entitled to is a slap in the face and offers no compensation for what Home Depot has put our family through.

To have Home Depot contractors still in the house after my wife's major surgery and have her move from her own bed while recuperating into our sons bedroom for 3 days while they rushed to finish this renovation boarders on moral and unethical behaviour of any organization.

I will be posting our Home Depot renovation video story on the internet this week and in national newspapers in hopes that should anyone else decide on Home Depot Renovation Services that the should consider our story and your compensation offer before they ever begin their renovations.

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Update by UWaterloo
Jun 28, 2010 7:17 pm EDT

Copy of letter sent to President of Home Depot Canada, shown on CTV Province Wide with Diane Verniel, published in the Toronto Star-emailed to whoever would listen.
Thats was a lot of potential customers.
Our bathroom renovation by Home Depot Installation was completed on Friday June 11 after 15 months. This renovation of a 6x8 bathroom began as a one to two week remodel.

The renovation is fantastic and long overdue. Esvari Construction of Kitchener was an excellent choice for Home Depot in cleaning up the damage and mess done by the previous Home Depot installer Millward construction of Brantford.

Our Home Depot bill for this renovation will come due with full interest July 13.We have already missed out on the 10% Home Depot cash back incentive promotion as well as the Canada Income Tax credit for home renovations for 2010 due to the length of time this has taken
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When Home Depot installers (Millward construction) flooded our kitchen due to improper plumbing and consequently cut up our wallpapered kitchen ceiling and put a hole in our master bedroom wall .An apology would have helped ease our situation. Instead we were left with a repair company from Toronto running industrial sized dehumidifiers and fans in our kitchen for an entire weekend. A 3 foot diameter hole in the kichen ceiling, removal of the light fixture and power cut off for 6 weeks. When contacted through the Better Business Bureau of Hamilton/Branford their response was to pay our bill in full and it would be fixed.
The area manager of Home Depot became aware of the damage at this time and promised it would be corrected. That was September 2009 when we first met in the washroom. Our washroom door was closed and the construction area was off limits to the entire family .
I was told in January 2010 that Millward construction were done and had walked away from our renovation.
February 2010 Esvari Construction took over the renovation removing tiles that would have caused serious injury to anyone cleaning them as well as replacing water soaked wall board in the corners of the shower. The toilet was popped up with cardboard wedges and motored to the floor to conceal all the broken tiles underneath. Considering the quality of work that Esvari Construction had to replace and repair that was done by previous Home Depot installers we must commend them on a job well done.
I understand that this renovation has had its problems and that this is not unusual for Home Depot and its Installation program but we should have been told of possible problems or delays upfront before any work began in our house.
Home Depot should acknowledge the error of their ways and make amends. I understand former Home Depot Installation customers have benefited from financial compensation from being put through this sort of renovation .
We have lived through this 6x8 washroom renovation for 15 months dust, dirt and unsure when and if the first contractors would appear to do any work with their 3-4 hour once a week work routine. Three times we found Home Depot Installers (Millward Construction ) sleeping in our washroom.
Loss of a family washroom and running water for this period of time as well as loss of electricity and light in our kitchen for 6 weeks. Looking at a hole in our kitchen ceiling and toilet sitting in our bedroom for 2 months has not been a pretty sight.
It wasn’t until my wife required the bedroom and washroom for recuperation after her operation that we required the renovation completed. Even with this extra push she still had to get out our her own bed after surgery and spend 3 days in our son’s bedroom because the job wasn’t yet completed.
The former area manager now based in Calgary Alberta had wanted this renovation to be completed as soon as possible so that all parties could move on with their lives .Home Depot owes our family for 15 months of vast frustration.

Update by UWaterloo
Sep 10, 2009 2:45 pm EDT

Over 5 months and no results. HOME DEPOT (Kitchener west store and MILLWARD CONSTRUCTION have left our home a dusty dirty mess, wrong colour paint on flooded kitchen ceiling repair and have not corrected any previous problems when they returned with Home Depot area supervisor,
Still NO LIGHTS, NO POWER in kitchen ( since July 17 when faulty drain installation caused kitchen ceiling to flood)
DO NOT HIRE
anyone that does not accept responsibility for their actions.
BEWARE
of hiring Home Depot sponsored contrctors.
Once they get their money you do not see them and they don't finish the work or honour the contracts on the reverse of the inital orders.
CUSTOMERS BEWARE
Think twice before hiring contractors through Home Depot (Kitchener west)including this fly by night operator!

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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