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4.2 11298 Reviews

Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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9:47 am EDT
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Home Depot awful company

Visited Home Depot on 03/22/09 looking for a storm door. Found what I was looking for. Came back on 03/25/09 to place the order. Sales associate was professional, knowledgeable and knew what he was talking about. Gave me a mail-in rebate, plus a 10% discount (opened a Home Depot account). Sales Associate stated that the order will be delivered with 10 days. I expected 15 days (basic delays). On 04/08/09 called Home Depot checking to see if the Storm Door has arrived to their premises so we can schedule an installation date; The sales associate stated that it will be delivered to home depot on 04/10/09 (Friday eve). I understood the sales associate and was happy to know that at least the door will be at the premise. Today Monday 04/13/09 I placed a call to schedule the installation, I get a manager her title is Expiditer (what an irony - she is supposed to expedite your order - Hahh); I gave her my phone number to look up my order. I told her I was hoping we can schedule the install this week either today or sometime this week. And all she had to say is that the door is not even delivered, and that installation services are not even available for another 2 weeks that if we can book them! I held my self back, and tried to understand what she was trying to say, but that did not help. She kept repeating her self again and again.. At that point I had to end our conversation and call Home Depot Corporate to file a complaint... All I need is a Storm Door installed soon, and not in the next season...

In Such a bad economy, while customer portfolios are shrinking in every business, holding on to your loyal customers must be or supposed to be the vendor # 1 priority. But that does not seem the case. Even if you are a come back customer, and you open a credit account with the vendor and follow the sales associate recommendations, that conduct is no longer appreciated by Home Depot. The only resolution in this case would be an advise to all readers, to pay an extra dollar and go to LOWES. My mistake was not going to LOWES thinking I would save some money, ... but you know what, I would rather be told the truth about a delivery, pay the extra dollar than being delayed over and over again after being promised something else.

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Arnold
, US
Jul 11, 2009 10:34 am EDT

Visited Home Depot on 03/22/09 looking for a storm door. Found what I was looking for. Came back on 03/25/09 to place the order. Sales associate was professional, knowledgable and knew what he was talking about. Gave me a mail-in rebate, plus a 10% discount (opened a Home Depot account). Sales Associate stated that the order will be delivered with 10 days. I expected 15 days (basic delays). On 04/08/09 called Home Depot checking to see if the Storm Door has arrived to their premises so we can schedule an installation date; The sales associate stated that it will be delivered to home depot on 04/10/09 (Friday eve). I understood the sales associate and was happy to know that at least the door will be at the premise. Today Monday 04/13/09 I placed a call to schedule the installation, I get a manager her title is Expiditer (what an irony - she is supposed to expidite your order - Hahh); I gave her my phone number to look up my order. I told her I was hoping we can schedule the install this week either today or sometime this week. And all she had to say is that the door is not even delivered, and that installation services are not even available for another 2 weeks that if we can book them! I held my self back, and tried to understand what she was trying to say, but that did not help. She kept repeating her self again and again.. At that point I had to end our conversation and call Home Depot Corporate to file a complaint... All I need is a Storm Door installed soon, and not in the next season...

In Such a bad economy, while customer portfolios are shrinking in every business, holding on to your loyal customers must be or supposed to be the vendor # 1 priority. But that does not seem the case. Even if you are a come back customer, and you open a credit account with the vendor and follow the sales associate recommendations, that conduct is no longer appreicated by Home Depot. The only resolution in this case would be an advise to all readers, to pay an extra dollar and go to LOWES. My mistake was not going to LOWES thinking I would save some money, ... but you know what, I would rather be told the truth about a delivery, pay the extra dollar than being delayed over and over again after being promised something else.

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Stlina
, US
Sep 28, 2009 4:54 pm EDT

On 8-20-08 I ordered a 2, 000.00 dollar tractor from home depot's website I paid 204.00 for delivery, Home Depot delivered the tractor to my residence 4 days ago in a locked 200lbs metal cage/crate that can not be opened by the average consumer, special tools are required to set the tractor free from its prison, I called Home-Depot, The Shipping Company and they refuse to come over to my residence and set the tractor free, they actually asked me to go out and buy a drill a wrench and a rubber mallet so i can set my tractor free, Home-Depot is the worst I will never purchase anything from them as long as I live and i will tell my story to as many people as I possibly can.

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Maser
, US
Dec 23, 2009 11:53 am EST

I was referred to a HVAC contractor by Home Depot. After deciding on this contractor who mentioned 12 month no interest on HD card, I decided to apply. I called and emailed to inquire about 12 month 0 interest. Was told via phone only 6 month existed! I noticed online that 12 mon was available on HVAC installation. I applied online and received 1200 (not enough for 12K job. I called number on temporary card to request increase. I was asked several question about credit info (i.e. car loan company, etc.)passed series of questions, but was then transferred to someone else who asked me questions about my nieces residence, ex-husband's sisters birth month, which I explained I had no knowledge. Asked about my twin sister's rental property and several other addresses. Nevertheless was denied credit because I couldn't be "verified & high fraud rate online." Explained questions had no relevance to me & credit report. Ashley, Judgmental Coach & Teresa, Credit Underwriter, (Tenn) "can't change questions." Went into store, store personnel couldn't believe my story and called credit division. Stacy & Joe (Florida call ctr), "we use public database that is in my report" I check credit report monthly, since bank institution had laptop stolen several years ago...all info correct! How would I know my ex-husband's sister's birth month! My twin sister's rental property locations or her daughter's city of residence? WHY was I denied credit with a 700+ credit score. If home depot doesn't want to give credit, say so, but don't put up BOGUS questions that have nothing to do with me!

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djdan
, US
Dec 22, 2010 4:55 pm EST

correct...

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djdan
, US
Dec 22, 2010 4:53 pm EST

Home Depot claim the corporate code of ethics the "do the right thing" however, they do not... they treat customer with disrespect and no diginity. Corporate policy is ahead of any reasonable customer concerns or complaints. Doing what is right sometimes requires thinking "out of the box". They do not and it is dissapointing...I personally will never set foot in another Home Depot...they are not the type people I like to do business with. I would encourage others to think about your next purchase, Lowes is the same quality and Menards is cheaper...

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11:04 am EDT
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Home Depot water heater

I’ve ordered Home Depot Installation of a GE 40 gallon 12 Yr warranted Water Heater to be installed. Because I wanted to use my Home Depot card and it was an emergency I went with Home Depot. I paid 887.00 total. $300 for install and $587 for water heater. It became a nightmare. I was sent to 3 different stores after being charge and refunded 3 times. I needed a water heater! The store that’s closet to me is Elmont LI, NY; an appointment was set. Waited for the contractor to call me each time. I waited 2 days to be told that Home Depot Elmont NY, does not install in Queens, NY. Ok. So now I call Home Depot back and the representative advised me that Freeport Long island NY can install in Queens. Now this was too good to be true. It was. The Manager from Home Depot Freeport said no after telling me yes. Now mind you these stores are the closest to me.
One month gone and my second refund later. Home Depot rep advised me that the only store in Queens to install a water heater was Springfield, NY. I was very please to hear that and anxious to proceed with appointment, etc. I was also aware of complaints online, regarding installers for Home Depot especially water heaters and the $100 charge they’ll try to impose.
So with that all being said, the installers from Tristate arrived and just like a script; First of all they sent what seemed to be very young and inexperienced (assuming approx. 18-21 yrs). As soon as they saw the heater, first words were (yes thats 2 installers) said Oh no we have a problem. Like I said just like a script. The water heater is tall and require additional cutting. I said ok, How much? I do contract work as well. I said Do you need snippers to cut the tin vent. I will do it my self. I was actually advising the plumbers. The young man quoted me a price of $90 for a valve and then it seemed like he forgot what else to say and decided to call his manager. After speaking to the manager he turns to me and says we are not equipped to do the work and did offer me an alternative water heater which was shorter and with 6 year warranty. He told me it was not boxed. For all I know it could have been a return so I declined. The plumbers left. I called the Tristate contractors myself so what happens next since they were not equipped to do the work. I was advised that they will have to place another order to install with proper items. So I went to the Home Depot to obtain a refund. was told $887 minus $ 100. Of course I told my story and declared “Its not my fault the plumbers were not equipped and seemed inexperienced.” I also advised that Home depot has alot of complaints online regarding installation services. I was given my refund. I decided to purchased the water heater and get a 20yr professional to install and was charged only $250.00 It appeared to me that these young plumbers were rehearsing along with the manager going from home to home to collect a $100 fee providing no work and/or poor service. Keeping a used water heater in their truck. This is truly a scam and quite tacky. Until they came to me.

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Jose Batistuta
los angeles, US
Apr 20, 2011 6:52 am EDT

I will never use GE Water Heaters sold at Home Depot. I am a licensed plumbing contractor. I used GE water heaters purchased at HD several times - and every one failed. HD will not take the heater back. I had to call GE to send somebody over to take a look at it. If he determines the heater is really defective he issues return number. In the meantime my customer is 2 days w/o hot water - and I have to repeat the installation for free to save my reputation. Shame on Home Depot. Never again. Thank you.

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2:30 pm EDT
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Home Depot interior doors

Ordered 5 interior cherry wood 6 panel doors for one hallway area in my home. Three of the door were installed, after found out that the other 2 doors were special order at 600.00 a piece. This was never discussed ahead of time, the doors were about 350 with installation. The install took place over 2 years ago, still trying to resolve the issue! Still no offer of how to resolve the issue, I have now offered to return the door installed for full refund of all doors, and no response. I left about 5 messages over the past 3 weeks, seeking a resolution, and no response from my calls. They have the worst possible customer service, not to mention they didn't know what they were doing when the order was placed. People in the community all complain about the terrible service.

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Mr. Dealz
, US
Feb 01, 2019 3:07 pm EST
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It's 2:51pm at the Oak lawn home depot. I came over to purchase a propane tank. I was told that they were out. Before going back to my car I checked and found at least 18 tanks. I will post my experience on social media about this store. Thank you for lying to me.

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10:12 am EDT
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Home Depot loan sharks

Got a Rain Soft sytem that they promoted these clowns to finance, after 30 days raised rate 2% after another 30 days raised it again another 2% and gave me 15 days notice of the chage. When I called they said they needed to do this due to having a bad portfolio. To bad Finco you are crooked and I am going to presue legal remedies as proper notice was not given. Stay away from Rain Soft and American Finco and Home Depot knows better.

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JT^^^
Downingtown, US
May 07, 2010 3:47 pm EDT
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Had a conversation with a rep from Home Depot/Rain Soft last night. He said my friend received the Rain Soft unit for free and no maintenance cost. My friend used me as a reference. Rain soft rep. went through the demostration with our water but we ran out of time. I have him coming back later in May. This is when he will tell me the cost! What is the newest scheme they are using to give a "free" unit out to my friend. I have a bad feeling about this whole process now from reading these comments above. I did get a $25 gift card from Home Depot for the first hour of this guys time!

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duckie19982000
Falconer, US
Mar 21, 2010 5:34 pm EDT

Wow..it is upsetting to know that we were not the only ones who have been ripped off by these people. We owe more now that it cost to purchase the product also, and I am to the point where I just don't pay the bill and don't answer the phone calls. I am hoping to pay them off via a loan or another credit card but now they show on my credit history as bad. This company is nothing but a scam...right along with the company who installed the Rainsoft system! They are giving Home Depot and Rainsoft a bad name..you would think these companies would learn their lesson.

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learned a lesson
Oklahoma City, US
Feb 12, 2010 2:18 pm EST

The same thing has happened to us. Purchased our RainSoft water system over a year ago and every month American Finco has raised our interest. We have never been late with a payment but they raise it anyway. We're up to 26% interest now and owe more than we did when we purchased the system. Big LOAN SHARKS. We are borrowing money from a reputable company to pay them off and will file a heated complaint with Home Depot which you're right should know better. Would be nice if theres any legal action we can take. Might take an ad out in the paper warning people about them.

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broke_n_tennessee
Knoxville, US
Dec 22, 2009 1:21 pm EST

We purchased a Rainsoft system through FINCO also. They are disgusting! The monthly "service" fees are unbelievable. It will take us 15 years to pay this off! What they are doing should be against the law. I have told everyone I know to stay away from this company. I totally regret ever doing business with Rainsoft.

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P J
Oklahoma City, US
Jul 06, 2009 6:18 pm EDT

I purchased a water system from a local dealer in Oklahoma City in December 2008, which was financed with American Finco. Made one payment in January 2009 received a notice interest increased to 22.99% for February 2009. Then July 2, 2009 received another notice beginning July 17th interest rate increased to 25.99% if paid on time but if you were 30 days past due the increase would be 30.99%. I will not deal with any company that finances with American Finco or CIT BANK AGAIN.

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Pam
Mantua, US
Mar 25, 2009 8:16 am EDT

American FINCO is financed thru CITbank (not citibank), which became an actual bank in 12/2008, and received $2.33 mill bailout then. CIT financial company is run under Japan laws.

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5:29 pm EDT
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Home Depot no refund

I submitted a rebate request via the internet on Oct 30, 2008. There was no acknowledgment of the request at that time. Bad sign. Submission # [protected] On 12/31/2008 i received a letter from HD saying they were unable to honor my request and asked for further purchase information. On Jan 5 2009 I mailed ALL the purchase information for a Maytag refrigerator. Home Depot HAS NOT refunded a $65.00 delivery charge as of March 3, 2009. They also did not acknowledge receipt of the proof of purchase and delivery.

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cali consumer
Fresno, US
Aug 27, 2009 11:51 pm EDT

FYI, rebates usually go through the manufacturer not the store, and rebates often require a receipt. Just ask for a copy, and the cashiers or service people will give you extras so you can keep your original.

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1:27 pm EST
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Home Depot fraud and cheating

Went to Home depot to place a cabinet order, back in July of 2008, had a designer do my kitchen design. Designer had a blank room no windows or anything else installed at the time. Found the style of cabinets etc. Placed the order.

First cabinet order came beginning of September, he ordered 42' cabinets for the walls and a 96' oven cabinet problem was we had 96' floor to ceiling, also ordered crown molding totaled 6' to go on top of cabinets. Guess you all know it wouldn't fit. Designer said no problem we'll fix the order.

Here we are after 8 orders most of them wrong type wrong sizes. Still trying to get a refund on what we already returned to them have had our entire home dismantled for all this time.

Finally have had to call corporate offices to try and get somewhere. Long story short. We paid over $10, 000 for what should have only cost us around $8000 not to mention the fact the original design is off by over 3' sink isn't where it should be outlets switches etc. are all wrong window is in the wrong spot cook top hood is in the wrong spot. Holes in roof and ceiling are in the wrong spots have to repair and redo everything over. We went entirely by their design. Forgot to mention had to pay to have them measure, and guess what that was wrong too. Designer says the problem is we were the installers. Got in my husbands face in front of store manager and the joker still hasn't been fired yet. Now they have the nerve to tell us we owe them a balance due on our orders at minimum 15-20% more than we already paid.

After going over all the bills, it appears to me that they charged me almost double for smaller cabinets, to make it look like we owe them money. We had to cancel family dinners, vacations, a 70th birthday party and almost life in general since August until now. Install and uninstall reinstall etc. all these cabinets, repair holes in walls ceiling roof and they think we are going to pay them more money.

We were ignored by store managers for months. Threatened by a designer, and just entirely ripped off by Home Depot. I would love to be able to find anyone that has had similar problems and file a lawsuit. If we were charging just labor to them for the damages it would be over $30, 000 that they should owe us. Not to mention all the stress etc. I would love to see them have to pay us little guys for the damages. Oh forgot to mention the 8 cabinet orders have been in my living room all this time finally had to pay to put some in storage so we could at least walk in our room. They don't want to pay the storage either think that part should be our problem never mind they were supposed to come and pick them up 6 months ago. Still waiting for that to happen too. If you want to redo your kitchen please please please go some place else. Learn from our mistake.

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Edward Harris
,
Jul 24, 2008 2:55 pm EDT

I purchased a garage door opener on 06/09/08. It wasn't installed correctly an the door doesn't come down the way it should. I have been calling them for a month an a half an they won't send anyone out to check on it. they say someone is coming the next day an they never do come. I am very very upset!

Valerie
Valerie
, US
Sep 26, 2008 7:34 am EDT

I was shopping in the store w/ a friend and had to rush to the hospital in his car to see my grandma at the ER room. When I came back several hours back from the hospital, my car was towered by Home Depot. The store manager had no apology and was very rude. I was directed to call three different numbers which nobody answered. I still had no clue where is my car. How outrage this is!

Home Depot ***! Will never ever shop at Home Depot again! Watch out your car on Home Depot parking lot while shopping!

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rachit
,
Dec 04, 2008 9:15 pm EST

like to chat with girls

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1:23 pm EST
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Home Depot credit card address error

I bought an old house four years ago that i have been slowly remodeling. I had spent close to $80, 000 in purchases from Home Depot over that time period using my visa card. I opened a Home Depot card to get a discount one time. I never activated the card so they (Home Depot Credit declare it lost/stolen). When I tried to use it they informed me of that so destroyed the card and they were more than happy to open another card for me right on the spot so I could get my discount on a chop saw. I never had to fill out another application...very easy at the time. Several months later i'm getting weird calls from Home Depot that sounded to me like telemarketing calls so i was very short with them, "thanks but no thanks and take me off your call list". Well eventually i learned that it was a home depot credit card company collection agency. they had reopened my credit card so i could get the discount on the chop saw but used a previous address (five years old) not my current address. I have a fantastic credit score, i've spent $80, 000 at there store and they're treating me like a deadbeat. I was pissed. They have my SSN from my previous credit card and my current address because they send my stuff all the time and i also had a contractor credit card with them. I immdediately attempted to resolve the matter on the phone, i offered to give them another credit card number to pay for the saw but they said that the only way i can do it over the phone was if i gave them my bank routing and account numbers...i told them there was no way i'm going to be giving out that info to them. I also said that they is no way i'm paying late fees and finance charges given that i considered this their fault. They were ok with that so i went to the customer service desk at Home Depot to pay off the saw but she needed my card number, i said i never recieved a card because they probably sent it to an old address and she could not contact a human at the credit department without a credit card number. She effectively through up her hands and said sorry. I told her to dial the number again and give me the phone. I kept hitting zero when prompted for the number and eventually got a CS person. I once again explained the situation and she told me the amount to write the check for and to simply put my SSN on the check and the service desk person should be able to accept the check...i hung up. well that turned out to not be the case, the service desk person didnt seem to be well versed in that process so i once again had to jump through hoops on the phone to get the credit card person back. I handed the phone back to the girl behind the counter and she eventually accepted the payment. So i thought this unpleasant matter was behind, today i am still getting robo calls from the home depot credit bureau/collection agency. i called home depot pissed and they said that they are not responsible. I tell them that they're name is on the card. They have contracted with the credit card company. They make money from my credit card purchases with that card. They offer discounts to use that card. They accept payments for purchases on that card. I would say that they have some skin in the game when it comes to how that credit card company does business and how it treats Home Depot customers.

Anyway, Home Depot is the last place i will choose to do my shopping in the future. I've had other bad experiences in the stores but this one finally pushed me over the edge.

Pete
Old Bennington, Vermont

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Trillan19
Stoney creek, CA
Feb 11, 2013 9:04 am EST
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My husband got a Home Depot card a few years ago...it doesn't matter if he is putting payments on it late or on time because Home Depot calls every single flippin day anyway. They don't just call once. They start calling at 8:30am all the way up to 8:30pm and even on weekends. I have tried being nice and asked them not to call 10 times a day everyday and def not after 8pm, they don't listen. I have tried being mean and yelling at them...also doesn't work. There must be something that I can do to stop these harassing calls. I'm so sick and tired of these people. I will not shop at Home Depot ever again...I have advised every person I know to never ever get a card with them. Ill deal with Lowes any day of the week over Home Depot. I am almost tempted to cancel my home phone line because I can't take the calls anymore as I'm 8 months pregnant and on sick leave from work. I hope anyone reading this takes my advice and stays away from Home Depot. Seriously people...they are relentless.

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Tim
mariett, US
May 09, 2009 1:58 pm EDT

I can top everything. I have had a card for 3 years. I have never been late one time. I even bought some zero interest for 12 month stuff and didn't get it paid off in time so all the interest hint. I blame myself for the mistake. I paid accordingly because it was my fault. So, I got laid off 3 weeks ago. I called Citibank (they run Home Depot's program) the next day. They informed me that there was nothing they could do to work with me because I was on time and the account had to go past due before they could work with me (DUMB COMMENT #1). So, I called when the account went past due. They then told me that they could put me on a program. Ready for this...I could close the account, pay $100 a month MORE on my payment for 6 months and that would help me. (DUMB COMMENT #2). So apparently, even though I have $70k a year less income, adding $100 a month to my payment is some big help that I should be thankful for! Finally, I got a supervisor on the line. He told me that because of my perfect payment history, I don't qualify for other programs (DUM COMMENT #3). Apparently, you have to have really bad credit with them to get any kind of help. He then tells me that the only way I can get the payment lowered would be to go to a Credit Counseling service. I am trying to work with them to avoid hurting my credit and make sure they get all that is due to them. They want me to go to a Counseling service that will actually cause them to get less money. Additionally, I have spent nearly $10k with HD in the past 3 years. Now, because of their actions, I will become a loyal Lowe's customer. People wonder why banks are failing? It is this kind of stupidity that causes it! Don't shop at HD and NEVER USE any kind of CITI Card.

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FTBLFAN
Nashville, US
Mar 28, 2009 8:44 am EDT

I have had a HD Card for over a year...I was accidentally late on a payment this week and started getting robo calls immediately. I finally got a call from a live person and proceeded to let him know that I had posted a payment online after the first call - 2 days earlier - and then I told him to put it in their system that he and his telephone harassment pals could ### off.
I will pay this card off this month and NEVER use it again, and I will NEVER shop in a Home Depot again either.

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Home Depot haier clothes washer

March 2008 I purchased a new clothes washer and it was delivered directly to me from haier and had water sloshing around in it before I installed it, never used by me. I was told by both haier and home depot that they were not responsible and it was my fault! It was never used by me. I bought a brand new washer and receved a refurbished machine!

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11:09 pm EST
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Home Depot washer/dryer combo extended service plan does not w

I purchased a LG washer/dryer combo back in August 2007 and bought the extended service plan as I know these machines are quite new and the sales person re-assured me that it was a good idea. So I did.

By September 2008, I was already having issues with this machine and contacted Home Depot Extended plan and Home Depot told me they don't handle the Extended Service Plan - but they outsource it to General Electric. So they told me to contact the phone number in the plan, which I did. GE agent told me to call LG directly because it should be part of the manufacturer's warranty. But that was not true, because LG warranty is only for 1 year. So I contacted GE again and they sent out a service repair man. The vendor had no idea about how this washer/dryer combo works and said he couldn't help me out. Another 2 visits from other vendor - and still couldn't figure out the problem in my machine - or how to fix it. I was sent back and forth between calling vendors, Home Depot and GE. No one can give me an answer. My final call was back in January 2009 and I actually spoke to a Supervisor at GE. She offered a letter for me to go get my own repair company to fix the issue and offered a credit of $250, as it seems that the vendors they contract do not know how to handle my machine. Every vendor that was sent from this Extended Service Plan have no idea how to fix it, and so they report back that there's no problem with my machine. So I'm stuck here with no fix, and also - that letter with the credit - never arrived.

The supervisor I spoke to was Ranee, her ID # is 344-397, and she works on the Headquarters department of GE Extended Service Plan.

It is not end of February 2009 and I still haven't resolved my issue. For the past few months I have been spending money on laundrymats and I just think this is ridiculous that I have a washer/dryer at home, yet I have to spend hundreds of dollars outside to wash my clothes.

If anyone has gone through similar issue, can you reply to me and let me know how did you resolve this issue, if you ever did?

Thanks,
Mei Chen
[protected]@hotmail.com

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Robin
Arlington, US
May 22, 2009 2:27 pm EDT

I just found out something that you might want to know if they replace your appliance with a new one, if it can't be repaired. You will need to purchase a new service agreement to cover the new appliance. My LG dishwasher was replaced within the first year because of continued problems. No one told me that I would need to purchase a new Extended Service Plan for the new dishwasher. I now have to pay for the repair of this unit, since it is out of the manufacturer's warranty period. I would have purchased the extended warranty if I had known I needed to do that.

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Pilla
, US
Mar 07, 2009 12:08 pm EST

I am a Home Depot appliance specialist and I have a customer similar to your problem, coming in and out with the same issue on an LG washer and dryer combo. My suggestion to you is to call the extended service plan number [protected] and tell them your situation and demand them to replace your appliance since you've had several people go and attempt to fix your appliances. Our policy s that if they cant fix it within 3 attempts they HAVE to replace it. So Im sorry for your inconvenience and I hope your problem is resolved

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Home Depot their employees are terrible

I was in O'Fallon Illinois Home Depot on Tue. Feb.9th and a female employee went off on her bosses. The language was unacceptable. This happened in the morning. That afternoon I called my company to stop doing business with Home Depot until a formal apology was made publicly.

Employees need to respect there companies. These statements should have been made behind closed doors. This employee has no right to work for this and any other company who deals with the public. The bosses should demand more respect from their employees. That why other countries are taking over our country because they demand respect.

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purvislets
, US
Mar 02, 2009 4:03 pm EST

Did you ever speak to a member of management at the store, or follow up with them to find out if the employee still worked there? As a store associate, I'd be surprised to hear if she still worked there after an outburst such as the one you described.

Please don't judge all Home Depot employees on the actions of just one.

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Home Depot - custom paint colors

The manager of the paint section at the Merrifield Home Depot in Vienna (VA) indicated on 2/1/2009 that he could mix Behr paint to match any color from another paint manufacturer using his computerized data base. However, when I got home it was clear the colors were not even close. Telling customers that Home Depot can match the colors of other manufacturers is just a lie.

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Home Depot poor pay practices

THD At-Home Services is a horrible place to work for. I subcontracted for the Kent Wa branch every job I went to for the 1st 4 months the customers complained of poor customer service. Or they were outright hostle with me due to their poor customer service.
This company wanted me to work for free but charge the customers an arm and leg.
My biggest issue with them is waiting 6 months to get paid for a job that was completed. They paid the wrong contractor I had to prove the other contractor didnt do the job. Then they still did not pay I had to wait another month.
They do not pay for extra work they want us the contractor to do for free. Example they had a fair cost for me to hang wood trim outside $35. That was fair for the labor but the materials usually cost $35. So they paid the labor but not materials.
They charge the customer a less than 3 window charge but that doesnt always go to the contractor. I had a job that was 3 windows. I get to the job 1 window was mis-measured by one of the THD's many unqualified project managers. I put in the 2 that did fit the one that didnt was not my error. I could not get paid a less than 3 charge of $50 because the job wasnt sold that way.
There are alot of cost to the cusomer that does not get paid to us. They charge $40 a window to dispose of the old windows. You can throw them out yourself and save it but we get paid the same either way.
They charge a 2nd story charge for windows above groung floor. We dont see extra.
Dont buy with these guys find you a good dependable local contractor because you will get a better deal than Depot.
And Depot will hire anyone with a lic. & Insurance. Doesnt matter if they are qualified they will send them to your door step.

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awwwwww
Bradenton Beach, US
Sep 23, 2011 3:07 pm EDT
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For the most part, All of the complaints I hear here are do to Cheap People buying the cheapest product and then complaining that it is not the best. For what it is worth Premium Quality windows do not cost 450.00. I had windows installed in my rent home and used the American Craftsman PREMIUM window. It is a good window for the money. I also had it installed by Home Depot's Installation services. I paid around 800 a window. This included everything. Permits, fixing a couple pieces of wood and installing the window and had a great experience. I really wanted to have them install the other line of windows but they were more. If it would have been my home I would have installed the Simonton windows. The old saying is you got what you paid for.

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T-Bone Steak
Lombard, US
Aug 22, 2011 4:20 am EDT

Home Depot at home services is going down the toilet quick! Management treats employees like trash and then sticks it in your ### for good measure.
They are good at brain washing you to believe that Home Depot is the only way. Do yourself a favor and escape the HELL that is Home Depot and you will be free at last. Wake up people! You are being told to put in 50-60 hours a week with NO base salary. Get a real job, get paid for your time and be respected. I did! =)

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Kelly Randall
Rehoboth Beach, US
May 05, 2011 6:08 pm EDT

Having sold windows for THD in the past (left 2 months ago), I can agree with some of these comments, but not most). THD is set up to make the company a profit first. There are areas that the company needs to improve upon. The installers should be paid more for additional work. However, THD absolutely does not charge a "second story" fee. Nor do they charge for haul-away (many companies do). I don't know what the market was in your area, but I have nothing but great things to say about the installers here (Delaware/Maryland Eastern Shore). They are professional and dependable. I have always been proud of the jobs I've sold. They've done a terrific job with installation - as have the project managers. I haven't worked with anyone I considered even marginally unqualified. It sounds as though you weren't clear about your arrangement before starting with THD. BTW, the installers here are paid the same week that the job is complete. Good luck to you.

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emphanidzo
Willard, US
Aug 20, 2009 3:21 pm EDT

You are a bumbling idiot, and need to get your facts straight. They do not charge to dispose, they do not charge to do second story and so on. Sounds like you were looking for the pot of gold in the Depot and ended up with a bucket of reality.

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Home Depot won't honor service plan

I bought a microwave from Home Depot with an extended service plan, but they will not honor it. I have the receipt and contract number, I'm trying to have my microwave replaced, but they told me the plan that they sold me is not for the microwave and is wrong.The plan is misguiding, it says complete replacement for one year ($100 to $149.99 value) for $14.99. I paid !49.00 for it But on the other hand they put the microwave in the same category as Major appliances and the fee is higher.I bought the plan because they proposed it to me and I bought it in good faith.
I'm not getting anywhere with them, the store manager tried to give me my money back with a credit, they won't cut me a check. Something is fishy. I have tried to call Home depot about the plan but get nowhere, they keep me calling in circles.
Who should I file a complaint with, The BBB?

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Chris
Shelton, US
Mar 12, 2009 6:06 am EDT

The problem was Home depot only wanted to refund me the cost of the extended plan, that's what this complaint is all about.
I have since contacted Georgia BBB and the HD headquarter did contact me and directly resolved the problem by giving me a gift certificate for the amount of the microwave replacement. I still resent having to make phone calls after phones calls that led me in circles with no one willing to help or bother to help.
Last summer I had to use the same strategy to get a $200 refund on the purchase of a $4000 shed, installed and all. It was promised by the store but HD tried its best no to honor it by denying me with the phone calls to nowhere. By the way on both occasions the proper phone numbers to call are clearly marked on the contracts. But they choose to honor my request with changing reasons. Contacting the BBB was the best thing to do with them.
This is not the way it should be, I will shop to other stores in the future as much as possible. That's the way they want it, obviously.
thanks for the support.
Case closed.

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purvislets
, US
Mar 02, 2009 4:10 pm EST

As far as offering you a store credit, that is unfortunately the only thing that they can do. The computers will not authorize a refund other than store credit for any purchase over 90 days old (or 30 days in some situations).

It's obvious that whoever sold you the ESP didn't know what they were doing. If I were you, I'd take the store credit refund and use it to purchase a new microwave with the correct service plan. You'll even end up with a little money on the store credit left over since the cost for the correct service plan will be less than what you paid originally.

Basically, you'd be getting the same deal you would have had if the ESP was inputted correctly: a replacement microwave.

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Home Depot payments

I have been making payments since I had the card and it never comes down from 700.00 dollars my interest is to high. I want to pay on the principles only so the intrest could come down. I need you to stop charging me too much interest so that I can pay off my account. I want to know how much I really owe with out the interest? I need some aswers so here is my cell #[protected] my name is susana reyna.

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purvislets
, US
Mar 02, 2009 4:13 pm EST

I agree with above. If you are only making the minimum payments, you will never pay off your balance. The APR on Home Depot cards is over 20% and usually the minimum required payment is only around $10-20 depending on your balance.

If you want to pay it off and pay less interest, then you need to either make bigger payments or transfer the balance to a credit card with a lower interest rate.

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Russ
Goose Creek, US
Jan 24, 2009 12:58 am EST

I hate to say this, but didn't you read the interest rate on the card? You should have read the interest rate on the application. You have to make more the minimum payments to pay off any credit card. Minimum Payments barely pay the interest on any credit card. I would suggest that you pay more then the minimum payment to get your principal down faster.

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Home Depot will not honor extended warrenty

we purchased over 5000.00 in new appliances at home depot including our GE stackable wash-dryer in may of 2007. on dec 27th 2008 my washer door locked shut. i called the extended warrenty dept(we bought the 4 yr.plan on all appliances) and they told me that they could see we purchased the washer but did not see the 4yr serv plan listed. i told them it was on my reciept but now its been over 30 days and still no service also i have been spending 50 to 75 a week on laundry mat...WOW... talk about frustration. ive just about decided to turn them into the BBB and also i have the name of the CEO of home depot. that i am going to call on monday and explain whats been going on. if anyone has any suggestions on what to do please send email. thanks for letting me vent...

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JKAYBROWN
Longs, US
Oct 28, 2009 11:13 am EDT

TAKE YOUR RECEIPT TO THE STORE. THEY WILL CALL AND GET IT STRAIGHT FOR YOU. SAME THING HAPPENED TO ME WITH LOWES. YOU HAVE THE RECEIPT SHOWING YOU PAID IT... THEY CANNOT DENY THAT.

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joesou
Buena Park, US
Mar 29, 2009 1:19 am EDT

hello
I work for washer repair service. Home Depot has their warranty for washer and dryer you buy from store. You need to find out name of warranty group and phone number to call for service. GE does not sell you warranty, don't get confuse about this. Place you bought washer sells warranty not from GE.

You bought third party warranty, its big mess and Home Depot does not explain to customer about warranty they sell.

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Home Depot worst service ever

Well I just placed this order, however after reading many of the negative comments many of which seem to be in regards to problems with installation measurements etc. It's very important to note that many people in such trades have differant practices when doing measurements, such as carpet etc.
One of these reasons is associated with problems that may arise with which way the carpet may be instlled, some also order extra to be on the safe side.
And lastly many carpet mills have a minum carpet roll size which guarantees that price per square yard, any carpet rolls that must be put on a special order size requires added costs.

As an example sometimes ordering a larger roll is cheaper than ordering a special cut roll size.
Other's have complained about the condition in which their bed had arrived by the shipper, it is important to note that the shipping company is always responsible for the condition the carton is in when the item arrives upon delivery, and from that point it is the responsibility of the buyer to refuse and make a claim for damages with the shipper, (I have had to do this myself).
Once a customer refuses the product for the reason of damaged packaging the shipper will fill out a refusal slip and put the reason for the refusal on the form, (if the item is refused and not excepted no rma is required)in addition any other information may be added such as the specific damage of the carton, this protects you as the consumer, also it is important to note that retailer's never open packages they receive from the manufacturer's unless it is mean't to be a demo, therefor they have no idea of how the contents are packaged and it is unfair to blame any retailer for the lack of reasonable content protection in the packaging area.

One other poster stated it took over 10 days to receive their order, however notice that they ordered the product on 12/15/2006 that was 10 days prior to the Chistmas holiday, this is the busiest shipping and retail weeks of the year.

Do people not have any idea as to how many packages get misrouted, lost damaged during the holiday season? that person is one of the few that complain about everything, and probably have a long history of getting free meals at resturants, because the waitress didn't fill their drink ften enough.

eople need to stop being so selfish and start thinking for the better of us not me, or them.
Nothing is ever perfect, go buy a brand new car look at any of them on the car lot long enough and you will find imperfections, live with it.
Sure we should all struggle to make the best of things, and should not be taken advantage of, but we also should hold ourselves with the same manner of duty to humanity as we expect from anyone else, including a fictional entity we call corporations.

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Home Depot poor quality

Water/moisture got into the computer board which was replaced before I washed the first load.
A yellow grease-like substance started to form on the inside gasket where door closes .additionally
the letters that tell me which cycle to choose wiped off when machine was cleaned according to
their maintenance manuel.The service person advised "IT IS NOT GREASE, although it looks like grease,
this machine has no working parts that require grease".
He then said there had been some issues with this gasket and agreed to replace it along with the
upper panel (lettering Issue). The parts were sent to my residence absent the gasket. The service
person came, the lettered part was replaced. He told me to call when the gasket arrived. After 20
days had passed I called Cus Svc and was told someone would get back to me. It hasn't happened, it's
now the 48th day. I now have a washer that sounds like a bucket of bolts being shaked when it goes
into spin cycle. Could it be that the non-grease-grease has leaked out totally causing this noise. I'm
at wits end. I feel as though GE doesn't care about their customers being happy, after all they won't
go belly up because they have lost one customer.
This washer/dryer set was purchased August 10th 2007. Two people live in this household.

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Home Depot - holiday accents led lights

We bought 8 strands of indoor/outdoor 200 count c7 white led's after christmas in 2007. We looked forward all year long to decking our whole house out in these lights the 08 season, as me and my wife had decked the tree out with these type lights in 07 and loved the way they looked. We put the lights up and turned them on as we always do thanksgiving night...

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Home Depot return policy

I purchased a Arrow brand Shed in June, and one thing led to another and didn't end up setting it up. So my husband (a former employee of Home Depot) went to the store to return the shed only to be told that because it was more than 90 days we are not entitled to the refund. The purchase was made on our Home Depot card and all we wanted was it to be credited back to the card.

Well after talking to thier store manager Roger, who refused to give us the credit, because he states "It is corporate policy and nothing can be done". He wanted to give us an in-store credit for $349.99 (the current retail for the shed), which forces us to spend money in his store rather than a credit on our account. Anyways he refused helping us so I turned to the Corporate Customer service line. After 3 days of calling back and forth and not getting anywhere I reached a man named Joe who took care of the whole thing and later told me that returns are completely up the the management of the store.

So on a short note. I will not be returning to the Sherwood Home Depot store to shop and hope that others will consider the same due to thier lack of customer service.

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Lazyshedputterupper
Washington, US
May 05, 2010 8:19 pm EDT

Lady---90 Days...Get your lazy husband off his ### and make him setup the sheh...Simple!

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Home Depot bait and switch fraud

Bait and switch at Home Depot. I couldn't believe it. Big sale on product signed outside. Go in and order it, and 2 days later they try to sell you a more expensive version, because "yours was discontinued at the same moment we wrote the order uo, with no substitution." Give me a break..I'm calling the local paper too.

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RupertDBear
W. Vancouver, CA
Mar 04, 2011 2:07 am EST

Yep, those [censor] just tried the same thing up here in Canada. HomeDepot.ca advertising an LG washer and Dryer that, according to the salesman "has been out of stock for months". It is currently advertised with another 10% knocked off. Salesman tried to sell me a way more expensive model. I asked them to remove the offending items from their web site "we'll look into that"...

Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.