Home Delivery America
reviews and complaints

Really feel bad for home depot. If you are buying an appliance from home depot be warned.
Certain manufacturers use home delivery of america? My experience with them has been
Sooooo poor that it has tarnish how i feel about home depot. Until home depot no longer uses
This company i would never buy another appliance through home depot again. I bought three
Appliances - a dishwasher, a wall oven and a cooktop. They called me the day before delivery to
Confirm that they were delivering my appliances. That call was in the morning. They called me
Back in the afternoon late and told me my wall oven was on back order. They then told me that
They could not deliver the other two items, that all the items had to come together. I told the
Person on the phone that i wanted my other two appliances delivered. She then told me i would
Have to cancel the wall oven and re-order it at home depot in order to get the two items that
Were in. During this delivery they were also supposed to install the dishwasher. The next day the
Man came and delivered my dishwasher and my cooktop. They then told me they could not
Install the dishwasher because home depot had a policy about a half inch clearance that had to
Be in order to install my standard size dishwasher. They then said that they could install it if i
Gave in the right price and they would come back at the end of the day and install it. I told them
No thanks and they left. I went to home depot to reorder my wall oven and to speak to them
About this policy they never told me about. Home depot told me they had no such policy. So
Then i was rescheduled for another saturday installer to come for the dishwasher. The morning
Of, they called me 20 minutes before telling me they had to postpone my appointment and
Reschedule due to the snowstorm the past thursday. That they had to make up for those
Appointments even though i was waiting since the weekend before. Now comes today when my
Wall oven is finally going to be delivered they called yesterday to tell me that my delivery would
Happen and i had rescheduled the installation for today too because i figured if i was going to
Take off of work for the wall oven it would be a perfect day for them to come install the
Dishwasher. They called yesterday to confirm the delivery of the wall oven. But i never heard
Anything about the installation. I called the company this morning and spoke to a woman who
Told me oh no they will be doing it at the same time. So i waited all day and when they came
With my wall oven they knew nothing about the installation of my dishwasher. I asked them if
They could call their boss and see if they could get the ok to do it, and the guy gave me a
#### answer as to why they couldn't install it. I have never seen a company operate the way
This company does. And oh by the way if you try to call them you're lucky if they respond and
Pick up less than 20 minutes. When i called the company back after they left, they had me
Waiting with that lousy music for 20 or more minutes. I spoke to a woman by the name of rose
Who told me she would call the dispatcher to see what happens and she never came back on
The line. Some other woman picked up and i told her i was waiting for rose and oh,
Conveniently i got disconnected from her. I know this is long and wordy but i have never
Experienced anything like this before. Home depot is going to be the one that gets injured from
All this.

The Home Depot Appliance Order Confirmation for W520642850

I ordered a Refrigerator from Home Depot online on Aug 21. It was supposed to be delivered Sept 3. HD passed on delivery responsibility to Home Delivery America. Briefly, my appliance has still not been delivered and I've been treated very poorly (or completely ignored) by Home Depot and Home Delivery America when I request assistance.

1)My order was rescheduled against my will (by LG itself, which called me to reschedule since they couldn't fill the order as promised.) Delivery was pushed back a week. I was promised $100 credit for the inconvenience, but have yet to receive that or know how to get it. I was also told they would do all they could to reschedule delivery for the morning of the 10th as requested.

2) On Sept 9 I received an automated call to schedule delivery for between 12 and 4pm the afternoon of the 10th. I called them back. The delivery company Home Delivery America claimed they received no request for morning delivery and would not adjust the time for me. I then adjusted our family schedule only to lose a full Saturday waiting for a delivery that never came!

3) When I called at 3pm on Sept 10 to find out the ETA, I was on hold for a over 30 minutes in total with several different people. I was flatly lied to and argued with by the delivery company. They said they had attempted to deliver at 1:20. I was home. They never came. No truck drove by, no one came in my driveway, no one rang my door. I did not receive a call regarding delivery at the phone numbers I gave them. We were waiting for the delivery, watching the driveway all day from 10am to 5pm.

4) All Home Delivery America would do is reschedule me for Sept 17 - a week later. I now expect the same problems this weekend and I want to speak to a Manager at either company to be sure I will get my delivery this week and this doesn't happen again.

No one is replying to my requests for customer service assistance. Please help.

Home Delivery America came to deliver and install a dishwasher. The worker came and said I have to look at the connections first. Then he said he can't install the dishwasher because there is no separate shut off valve. When Home Delivery America called a day before delivery, it was an automated machine and you couldn't get a live person to go over everything that was needed to be done for the day of the delivery, and we had explained to Home Depot it is a condominium where we share the water and they did not have a problem with that. The installer called his company and we were talking to him and Home Depot when his company didn't want to hold on while we were seeing our options and hung up. We asked the installer what changed in the past 3 years, because when we installed a dishwasher 3 years ago, there wasn't a separate shut off valve needed. His response was it is needed now and who knows in 2 weeks he may just be delivering and not installing anymore. I explained when we got a setup call the day before there should have been someone "live" to talk to about this and go over this with us, instead of an automated machine. His response was companies don't do that anymore. I explained this is not true, Fed Ex, UPS, and doctor offices to name a couple places do this. Our choices were to get someone to put a shut off valve in and reschedule the installation, or drop off the dishwasher and get someone else to install it and get a credit back through Home Depot. We choose the latter. Then we checked the outside of the dishwasher to make sure it was okay and not dented. It was fine. I asked for the manual and installation papers. He couldn't find a manual, but found some other paper and started showing me some other language it was in. I asked his other delivery helper to leave the box and the helper took it away while we acknowledged we didn't have it installed. I asked him about this and his response was if I don't take the box some people make us come back because we left it behind. We stated what if the installer doesn't hall it away, he stated call the home depot and they will work that out with you and we will come back and take it away. He put someone from his company on the phone to verify they weren't installing the appliance and he explained they do not come back and haul the old dishwasher away. The delivery guy explained if we would like to comment here is who we can call. He mentioned to put a 5 and it is not really his fault with what happened. We called the number and explained everything to the girl Alexis, including we would like to rate the deliverer with a 1 for the lowest, and she transferred me to the supervisor who just mentioned Home Depot should have gone over the valve switch with us. I explained that Home Delivery America should have gone over this in the setup call the day before however, it was just an automated machine. He didn't want to hear that. I got a survey call about a half hour later. It stated rate the service so I rated it a 1 for the lowest and then it stated press 1 to talk to someone. I pressed 1 and I was transferred to a lady, and after about 5 or 7 minutes she hung up. I called back the original number that the delivery gave us and got the same girl Alexis that transferred me to the supervisor. I explained I was leaving a survey and wanted to make sure it was complete, while I was going over this with her she put me on hold. I asked her to please not just hand me back to the supervisor, and sure enough she did. I asked the supervisor to have her call me back and Alexis never called me back. We will never use them to deliver and install again.

Purchased a new refrigerator on 1/23/11 and a delivery date of 1/25/11, took a day off work to be home for the delivery only to have it canceled. Got another date of 1/27/11 for delivery, took another day off work to be there for the delivery. Got a voicemail on my cell phone, which I saved, that said they would be there between 10:30 am and 2:30 pm. Got up early and shoveled the driveway and walks so the delivery could be made as easy as possible. Received a phone call at 10:45 advising me that they are not delivering my refrigerator and would have to re-schedule AGAIN! They suck!

First and foremost, it would be remiss of me to only express my disastisfaction with this company; I cannot forget to mention the traumatic and exhausting experience my mother and I had with the staff. My mom ordered some furniture from Bob's Discount Furniture, spent a pretty penny too; she ordered a bedroom set, and a sectional for downstairs. This morning, the delivery men from Home Delivery America (which is a terrible & unimaginative name for a company), with a terrible attitude. Nice way to start the day, correct? The started by bringing in the couch through the garage door, after 1.5 minutes of effort, they simply told my mother that they could not get the couch through the door, and that they were ready to take the couch back onto the truck. My mother encouraged them to try again, and was even willing to take the garage door off the henge's herself to make the job easier for them. While I went upstairs to grab the tools for her, I heard her asking the men if they knew what they were doing when it came to setting up the furniture. What had happened was that a third delivery guy came in to help move the couch through the door, and got it through in less than one minute. My mother was concerned by the lack of effort from the two previous men, and was simply expressing her concerns. One of the delivery men got offended, and threw a frame picture against the wall that happened to be in the walk way. My mother asked him to step out of the house, so that the other two men could continue the job without him; she didn't want the confrontation to get any bigger than it had. Since she asked the other man to step out of the house, the remaining two refused to finish the job, and one of them we're going to take the couch (that they had such are hard time with) back on the truck. The confrontation, unfortunately, escalated when my mother told him to leave her furniture..which she paid for, in the house. My mother asked to speak to their boss, and the man refused her request and told her to call Bob's furniture. The police had to come out to moderate the dispute, and in the end, the men got away with the furniture. Now we're stuck with a piece of a sectional in our basement, with the rest of our PAID FOR furniture with those evil men in some warehouse. The whole ordeal was a terrible experience, I understand 100% why Home Depot got rid of them; they're bad for business. Bob's furniture is a piece of crap for using that company as well; maybe that's why he's able to sell his furniture so cheap, he's using illegal immigrants to service.