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2.4 20 Reviews

Holmes Motors Complaints Summary

7 Resolved
13 Unresolved
Our verdict: Engaging with Holmes Motors, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Newest Holmes Motors reviews & complaints

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11:04 pm EDT
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Holmes Motors Customer service is terrible

I have purchased my car in 2021 and have been making on time payments since. I fell into a financial hardship and set up arrangements with Holmes. Since I fell behind on payments I’m paying twice the amount of the original monthly payments. Every week I make a payment them a few days later they shut the car off for something different. Insurance is always current and payments as promised. My sorry account manager won’t apply the notes in the account properly so they shut it off even though a payment was made. I was on hold for an hour and still no resolution they went home and my car was shut off again. So now I’ve lost hours from work trying to get an answer and have no way to even get to work. How can I pay my bills without a working car. They won’t tell me everything up front and just keep making more excuses to get more money out me. Worst mistake I’ve ever made was getting a car from Holmes.

Desired outcome: They head of the company needs to reach out to me.

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4:27 am EDT
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Holmes Motors I bought a dodge

Where to begin? I purchased a 2012 dodge grand caravan in March of 2020. I was told the car was in excellent shape. I didn't even have the car for 2 months and the engine went out. They put it in the shop for 3 weeks after they said it would only take a week at max. I was stranded during this time. I got the van back only for the transmission to fail. I called again and was told that the warranty they claimed I had wasn't valid to fix it because of too many miles? When I bought the car it had 65000 and I had only made it up to about 72,000 miles. In the 36 months I paid on it, I had to replace the alternator twice, the power steering pump, the serpentine belt twice, just about the whole front end, the driver side window,all the gaskets and seals, the rotors, and they shut off my car in 20 degree weather because they claimed I hadn't made payment and when I proved I had they had to turn it back on. Now I'm being told less than a month after I paid it off that the engine that they supposedly fixed is blown, again. They sold me a lemon and I will never recommend this place to anyone...they sold me a van for 10,000 when it wasn't even worth half of that.

Desired outcome: In a perfect world I would ask to be reimbursed..but I am aware that's likely to never happen. I'm a single mom of 3 and I'm completely stranded. I babies that car got oil changes and filters changed very 3 months

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7:19 pm EDT

Holmes Motors I used vehicle

Deposit on a vehicle from them 3 weeks ago Saturday when I called on Friday and spoke to George the sales man ager he tells me they're at which ends with it because they can't get it to pass admissions so for 3 weeks I'm thinking I'm going to get a vehicle and they told me I'm approved for a vehicle and then all of a sudden this guy George the sales manager calls me and says hey you have a bankruptcy so we can't do business but if it's not credit checking place how do you even know I had a bankruptcy are you waited 3 weeks to tell me that that's for business could have been honest from the beginning but your policy says no credit check

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5:25 pm EDT
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Holmes Motors Poor service

I purchased a vehicle in February 2022 and I have had issues since the first week I’ve spent over $1000 in maintenance and every time I call for services it was always a reason they couldn’t help, the service dept the case manager and the Sales rep knew the vehicle was in the worst condition and instead of fixing what was wrong before I purchased they just put it all on me and it was big problems oil leak, bad transmission, brakes, and you would think they would help but that wasn’t the case they old me to ask for help from family members and I thought that was weird considering I didn’t purchase a poor used vehicle from family ! I wouldn’t recommend anybody to Holmes motor it’s a step up finance and ever worst insurance policy ! What’s the point in saying they’ll help repair but really don’t ! I called every month to get service and time I didn’t pay the insurance because the truck don’t work they picked up my vehicle BUT IT WASNT RUNNING ! Why would I pay insurance on a broken down vehicle in a pandemic! Yea they should think about the customers !

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7:47 pm EDT

Holmes Motors Insurance verification department

Tuesday, May 3,2022 5: 25 pm

So I have had this car for a little over three years always paid my car note always paid my insurance. I get a call from the insurance verification saying that I need to send in information about my insurance. Number 1 it’s 5:25 pm and y’all department closed at 5:30 number 2 my phone is on 1% and you want me to call my insurance company to tell them to send the paperwork over saying my insurance is paid in 5 minutes and my phone on 1%. So I said no I can’t call them you call them. I go in the gas station come back out and my car is turned off. I specifically told her my insurance is paid for and do not turn my car off. She did it anyway. Did I also mention I had three kids in the car stranded with no phone and my car is off. So even though my bills are paid you still turned my car off. I have had this car for three years never have I once had this issue I will be done paying it off in September and I have always paid my insurance. So what in the hell would I not have insurance now.

Desired outcome: I want the owner of this business to call me. That’s what I want.

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9:22 pm EDT
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Holmes Motors Account department

Hello, I'm hoping I can get this matter resolved. I had Purchase A vehicle before from Holmes Motors I paid it out the length of the notes were 3 to 4 years I believe. I paid it out I was never late, so I sent someone that I know to get a vehicle there because I had a good experience with them but it was different people that work there back then. now it's new people that I don't even remember seeing the first time anyway I purchase another vehicle recently from there and then I got sick with Covid so it put me out of work for almost nearly a month and it made me late on one payment I called the account person and let him know (Dereck) and immediate he had a problem with it he did not understand that I was sick with Covid I was like I can send you documentation from my job that shows I was sick (I work for a hospital) he had immediate problem and attitude because he said I had to pay for the license plate also. And now that I'm back at work I explained to him I had to make a check first and I will pay my behind payment and which I did. I had explained also that I was going to pay the license plate when I get paid again which is today Thursday 10/21/2021. I couldn't pay it during business hours I was at work and can't be on my phone so When I called to make a current payment and pay the license plate through the machine it said my account was closed. I know he was the one that did it, I don't understand this way of business and his attitude towards me and not understanding I was sick with Covid and it's all the reason for this mishap. I didn't know it was okay treat a customer for the second time like this.

Desired outcome: I don’t want anyone to go through what I been through specially if they trying to catch up his/ her

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12:20 pm EST

Holmes Motors Ford fusion

Hi I purchased my car back in feb 2020.. It had 101, 000 miles on the car already. My first time buying a car used. I was told nothing was wrong with the car. I have been fixing on this car sense july. Car hasn't had no tune up on it. I have pictures of parts that are old and rusty from a 2016 year car. Mind you they won't fix anything on the car of its over the mileage. I had to replace the alternator myself. Haven't had the car a year it has transmission and catalytic converter issues. Had to change the breaks the 2 back tires. Plus I'm getting harassing phone calls for payment or if you don't have insurance they comply with your held responsible for any accidents is what the insurance lady told me. Mind you they will repo your car if you don't have insurance. When been in a pandemic most of this year. Unemployed and still trying to make payments before are car is shut off or repossessed all while fixing a car. Being harassed. I want to take them to court for all the money I have spend and the emotional strain and stress it's putting on me

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12:26 pm EDT
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Holmes Motors Vehicle maintenance customer service

May 2, 2019 I leased a 2012 For Fusion. When I got the vehicle it had 195043 miles on it. I had my first issue September 4, 2019. They fixed the water outlet. June 17, 2020 they had to fix my ac compressor. On September 28, 2020 I called because my power steering feels like it is locking up and there is a "service power steering now" light that comes on. I called to try to schedule for my vehicle to get looked at by Holmes Motors and I was told they will not look at it and it needs to go to a Maintenance shop. I took it to one and they started by resetting the sensor. This did not solve the problem. They told me I need to take it back to Holmes Motors and let them look at it. Again Holmes Motors refuses to just diagnose the problem. They told me to take it to Ford that there is a recall and Ford should fix it. There is not a recall on this specific vehicle and even if there was it would not cover the recall because the mileage is too high. I have been trying to just find out what the problem is with my vehicle. Holmes Motors have fixed other issues but they are saying this is electrical and they won't fix it. I am on disability and can't afford to continue to take my vehicle to a mechanic and pay to have it diagnosed. I lease this vehicle from Holmes Motors and pay Holmes Motors on time every month. If it is a lease here pay here, why will they not help me find out what is wrong with my vehicle? Their customer service is horrible. No one wants to help when it comes to issues but they are quick to lease you a "lemon" There is an airbag recall on this vehicle. I want my vehicle fixed. I am not trying to get over on anyone. I just need an operational vehicle. If the repairs are more than what the car is worth I should not have to stay in this vehicle.

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3:20 pm EDT
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Holmes Motors Van

BEWARE STAY FAR AWAY FROM THIS PLACE!

I went on approximately November 18th, 2019 I purchased a Ford Expedition from Holmes Motors out of Birmingham, AL location. I drove the next day all the way to there Mississippi location to pick it up. Approximately three days later the engine lights came on and wouldn't go no where. They had there repo team come get it and very nicely put me in a 2017 Chrysler Pacifica van around November 27th, 2019. I picked this up from there Montgomery, AL location. November 30th, 2019 I get an engine light on and error code P0305 (Cylinder Misfire on 5) Spark plug as well. The spark plug cost $15.00 and the Coil cost $73.00 with tax it was $86.79 and $150.00 for installation. Low and behold after 100 miles of driving the engine light comes back on and basically needs a new engine. Holmes Motors comes and tows it I get a call two days later saying it needs a new starter but they cant locate one. I drove a total of six hours and paid $270.00 for a new starter. Holmes Motors takes the van back puts in a new engine. I get the van back and stuff is looser than hell. There are bare wires showing I call them and let them know this immediately. I am told bring it down and it will have to be here two or three days. I haven't had the time due to working non-stop and finding a good time to be without a vehicle for my kids. I am bringing this van down tonight and I DONT want it back until it is SAFE for my kids. If we cant get it that way I need a SUV (I will pay the down payment difference) or my money back. I have spent a total of $506.79 not including gas running all over the place and only been refunded $223.00. I am beyond pissed with this company and I have got NO WHERE. I have talked to so many people trying to get the rest of my money back I was promised it is not even funny only to get no where.

As shown in the video below the engine shakes back and forth without it even running. Going from drive to reverse to neutral the whole van rocks back and forth. The coolant line either during changing out the engine or with the motor rocking back and forth has caused it to be bent in half in two spots.

I just need a safe and reliable vehicle for my kids and family. If this cant happen like I say I gave two other options, If we cant come to an agreement and resolve all these issues I will be taking this to my attorney. I have given ample time and patients with all these issues. I expect the van to be thoroughly checked over I will not be bringing it back any issues within 30 days after getting it back Holmes Motors will need to come get it.

Exactly one month ago I got it back from Holmes Motors. They tightened the motor mount. I now had the engine light come on over the Fourth of July leaving me stranded again. The van is shaking again and engine light is flashing giving me error code P0305 (Cylinder Misfire on 5) Spark plug as well AGAIN. I brought it down to be fix 7/7/2020 they call me 7/8/2020saying it's ready. I go back to get it get 50 miles away from dealership SAME thing happened. I go in this morning 7/09/2020 they tell me after sitting forever waiting this code reading machine is broke. They don't know what's wrong with it but it my responsibility to fix out of my pocket. This is [censored]. They had this issue three days after I bought it rebuilt the parts and now it fails again and it's MY responsibility?

Almost $10, 000 later and was in the shop more than I had it. Also engine is SUPPOSED to be under warranty. They tell me this isn't under warranty but getting the SAME error codes since three days after I got it.

Joshua Lisenby
[protected]

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1:29 pm EDT

Holmes Motors 2017 toyota camry disabled

My vehicle was supposed to be enable to drive Thursday and it is now Saturday and the vehicle won't start. I am current with the note. I have been stuck with three children on two days because I thought it was start the next day after we got stuck. I was told to wait 5 minutes the first time I called. The second time I called I was left on hold, just for the sales rep to return to the phone and say the payment department left. So I was left stranded for 2 hours in the rain with three kids in the car even though the car note was paid.

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6:05 pm EST
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Holmes Motors Not being able to get my personal property out the truck

My 2015 Chevrolet Traverse got repossessed on February 26, 2020 and I start calling on Wednesday and the same day of the repossession they sent me a text . I have talked with 6 different people 5 of them was rude and very unprofessional Jammie was the nicest one Nichole Patrick Suzann are super rude. I know my rights and the law and by not telling me where I can go get my personal belongings is not right. Everyone keep sending me over to rude Patrick who will not tell where to go get my belongings I am in title to that y'all have the truck I just want what belongings to me I been calling since last Wednesday to today 3/5/2020 Patrick will not come to the phone Suzann smart mouth saying he busy which I know it's a lie. Guess small claims court it is. YALL ARE WRONG AND BREAKING THE LAW. All I want is my belongings

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12:50 pm EDT
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Holmes Motors phone call

Kristen in the Albertsville office does not know how to speak to her customers. I called about my truck she was rude and she hung up in my face. She needs to learn how to speak with her clients if she is working for a company that is all about good customer service. I will never refer nobody to this company ever again due to the experience I have had with her.

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11:55 am EST

Holmes Motors holmes motors — scams

I brought a car from this car lot and I have paid my car notes on time all the time and I gets calls of saying that I haven't made payments. I have went to the office many of times tell and showing them about this. At first she told me that don't worry about that because you paid your bills on time it an auto that send before days or it just an reminder. This happen all the time she said. I keep all of my receipts of everything that I do. So got tired of these lies of trash that she was telling so I went again and this time she says, "its the auto computer that send out reminder but it don't say its not late but she goes to say this if you past due it would sent". I look at her and said have I every been late and she said no. You have paid on time and early. I ask her why you keep sending me these past due reminder. She said I don't know why it keep sending you those past reminders. This is bad business. I know it a bunch of customers said this about Holmes Motors they are slammers. Please buy a vehicle from them go somewhere else to purchase.

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12:22 pm EST
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Holmes Motors almost fell for it.

Hello, I am writing this to let as many people know as possible to reconsider or take a chance anywhere else, but do not go to Holmes Motors if you are loOKing for a good pre owned vehicle. We traveled a nice distance to see what they had to offer. Everything seemed so good, especially from loOKing at a boOK that puts their dealership ad in it. We did not have any problem with the salesperson, as a matter of fact, highly courteous and professional at his job. We found a vehicle that really caught our eye, and at that time we just knew we made the right decision about the drive, until we test drove it. The good thing about the situation is that I know a lot about vehicles and what price is reasonable according to the vehicle's year, the mileage driven, and overall shape, inside and out, of the vehicle.
When I began to test drive it, the vehicle cut off as I was reversing. One Bad Sign! Not thinking much on it, crank it up and proceed with test drive. As I drove it, it handled OK and I almost overloOKed the reversing issue on the lot. As I proceeded to push more on the gas, I felt that it toOK a few seconds to respond, plus it would seem to want to cut off whenever we were in park. The conclusion to that was I knew that this vehicle either had water in the gas, or a decaying fuel pump. When I got back to the dealership, I never said nothing, but I wanted to do the figuring on what they were asking in all before I gave my opinion.
Long Story short, they will hustle you by intriguing you to buy a vehicle for twice the amount that it is worth. and that bi-weekly pay is the worst thing that can put you truly in debt. They wanted us to pay over $400 a month for a vehicle that is not worth paying $250 a month, with an overall price of over$18, 000. The vehicle with all its flaws was not even worth being sold for $9, 000. It really disappointed me because we went to them thinking that this was the better place, but turned out to be the worst of them all.
I hope that if you are considering a vehicle from Holmes Motors, do not go there. It is not worth it. You willl overpay for a vehicle that is not even worth half of its total price. And for Holmes Motors, you guys need to either do better by the people with the prices and that crazy bi-weekly mess, or go find something else to do. I Thank God that we did not fall in that trap!

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8:22 pm EDT
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Holmes Motors buyer beware!

I bought a used vehicle from Holmes Motors in D'Iberville, MS. I put $5, 000 in cash down on the vehicle, and never had a late payment. One morning, I woke up and our vehicle was gone. I called Holmes Motors immediately and discovered that they took it because I didn't have insurance. My insurance expired one day before they took the vehicle. I called my auto insurance company and asked why I never received a renewal notice...they had sent it to a wrong address. I advised Holmes Motors of this, and was told that I would still need to pay $500 dollars in order to get my vehicle back. Furthermore, when they took my vehicle, they also took our carseats for our 2 and 3 year old. They left us with no legal way to transport our children anywhere. Buyer beware, Holmes Motors doesn't play around. They are cutthroat to the core.

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Mrt20819
Ocean, US
Apr 25, 2012 12:30 am EDT

I would like to start a class action lawsuit against Holmes Motors.
Would you be interested in joining? I have both heard and experienced
Aweful things with these crooks!

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11:45 pm EDT
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Holmes Motors rude sales person

I took my little sister here because she needed a place that would finance her (her credit isn't as bad as this establishment though). As soon as we got out of the car a sales man came up to us and started off by telling us that they don't check your credit, it's $1400 down, and he needed proof of income and residency.

I told him that $1400 was a bit much for my sister and after a bit he said he could sell her a 2002 Malibu for $1000 down. Cool - I've had a Malibu, it was fine. After seeing it and driving it, we saw that THIS Malibu was not. It should have been $1000 for the whole car.

My sister asked if there were any other cars for $1000 down. He said there were and directed her to drive around to the side of the building and around - WHILE HE POINTED OUT VARIOUS CARS WITH NO ENGINES, NO FRAMES, OR SIMILAR UNDRIVABLE PROBLEMS.

I got his name and left. He said, "It's Chook, " and as though we were stupid - spelled it out slowly, "C-H-O-O-K".

I worry about a company that would keep an employee like this, but should you end up at Holmes Motors - beware of this guy.

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Holmes Motors rebuttal

Well I have to say there are always more than one side to a story. At Holmes Motors we work very hard to do the right thing in every scenario, in some cases losing money to keep our customers happy and their vehicle rolling. While there are a few people that have written these reviews...(possibly our jealous competition) we have over 50, 000 families that have done business with us over the last 20 years since we've been in business. Of the 50, 000 families there are thousands of repeat customers every year. So, I ask that anyone reading this will take that into consideration. We will work hard for each and every customer and you WILL be satisfied after doing business with us.

Unfortunately, and I cannot say I'm any different...people have a phobia about dealings with car dealers. I can attest that people walk in the door with their dukes up in the swing position. There are many times we literally go beyond the call of duty and offer vehicles or service with very small profit and still a customer doesn't believe us and walks out calling us liars and cheats. It's a very difficult fine line to walk...you just cannot win in every situation...you cannot make everyone happy. Don't let a few stories that may or may not even be true keep you away from a 20 year old successful business. Successful at making people happy and providing great service.

We have good cars, good staff, and good programs so please don't stay away from us because a small few complaints that again may or may not be true. We even see on this site where someone poses as a partner in the business and acts really cocky. That brother doesn't even know how to type much less get on the Internet and type up arrogant statements.

We look forward to hearing from you, and seeing you in our showroom for the next 20 years.

Sincerely,

Jason

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Holmes Motors got a lemon

i purchase an 02 lincoln ls in july of 07. thank god i got the extended warranty because since then, ive had 3 misfire with the vehicle, the water pump need to be replaced, my passenger side rear knuckle which is over $900 needed to be replaced, & several problems with electrical systems. when they were trying to sell the vehicle to me, some of the windows & the sunroof switched weren't working. i have had to take it to them several time to find problem that they couldn't fix. i have tow coverage in my warranty but since they didnt fix anything i had to pay the tow charge after they held my vehicle both times for over 5 day. they also wouldnt assist me in getting a rental vehicle any time i had taken it to them which is covered in my warranty, supposibly. & at the point of sale i was told that my deductable would be waived if i was to use them to fix the car instead of another repair shop, but when i've taken it to them they said that gentelemen is longer with them & that covergae is not in my warranty. so i was directly lied to about certain coverage that i do not have. so the warranty has paid for itself but the hassle of dealing with them has made it not worth it. i wish i woulda shopped around move & i didnt get the warranty from them. i would say that i wouldnt get the warranty from them next time but there is no way that i will every get anothe vehicle from them again. i hope you don't make the same mistake i have.

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WJW
70819, US
Aug 11, 2009 12:18 pm EDT

The notice above this box should say "please check text spelling and grammar before submitting a comment. Anyway! Just because you got a lemon does not mean that the car dealership is bad. I've bought a brand new lemon, so don't complain about the dealership when it isn't their fault that they are not car psychics!

:-)

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9:37 am EDT
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Holmes Motors - scam and cheating

My husband and I bought a 2001 Lincoln Continental from Holmes in April, 2008. My husband had already been pre-approved for a loan, but when we arrived at the lot, the salesmen didn't seem to know what we were talking about or who we were. We waited over an hour, while a salesman showed us several cars. We explained that we did not want to see any vehicle...

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Holmes Motors scam!! rippoff!!!

In 2003 I bought a 2000 Camry with a reported mileage of 58, 950 miles. Car had a 6 month warranty. It slung a rod at 66, 000 miles 7 months later. It was given a free oil change for 6 months at the dealership. The oil was changed 2 weeks before the engine blew up.

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Update by Michael
Mar 26, 2009 9:38 pm EDT

sorry the post above was by another person. Her name is Glendia.

Update by Michael
Mar 26, 2009 9:37 pm EDT

I bought a car on Mar 24th 2009 and when I got home they had me come back to sign the "corrected paperwork." They had added another $1500 onto the amount financed so they could offset my $1000 trade-in and my $500 down payment. Basically they were trying to get my trade-in for free. Here is some more links to complaints about them.

/URL removed/

/URL removed/

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liberty1776
Cottage Grove, US
Feb 25, 2013 1:54 pm EST
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