The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Hollywood Video / Terrible refund policy

1 United States Review updated:
Contact information:

DAMAGED Video/DVD policy needs to change as we rented a bad movie and when we brought it back in for a refund they told us we had to rent it back out again. We didn't have time to watch as we were leaving town. That is why we go to the store to rent it is because we have time to watch. Obviously, they, hollywood video should refund your money and offer a credit for another moive another time JUST FOR THE INCONVENIENCE for the customer as it ruins their whole plans for the day.

Sort by: UpDate | Rating


  • Be
      15th of Mar, 2010
    -1 Votes

    Here is a number to hollywood video that has worked for me. They are rude but they stole from us so be hard as nails back. 360-450-6137. They do not answer it hollywood video just say thats who you are looking for and they will tell you that hollywood video is a client of theirs. Good luck.

  • Hv
      14th of Apr, 2010
    0 Votes

    wow really? Im not even going to explain this. people are so ignorant. all i need to say is that's not how a business conducts business, if they wish to stay in business. besides they are in chapter 11 which means they do not offer refunds without district manager approval

    policy is that you will be given a different copy of the same movie, even at another time if you wish. But that you can't get a different movie (because too many people say they are "damaged" and they really are not--therefore they made that policy) so stop complaining!

  • Hv
      21st of Apr, 2010
    0 Votes

    The (360) number mentioned above is not a number to Hollywood Video. For best results contacting Hollywood Video, call 1-877-325-8687. They are open daily from 8am - 7pm and are very friendly and helpful. If you have a problem, they are your best bet for solving it.

Post your comment