Hollywood Video / bad customer service
When I went into the store it was a Friday night right after work. My feet hurt and I was not planning on looking around if it was too busy. When I entered the store there was not a lot of customers so I decided to stay and choose a movie to take home. My husband and stood in line for nearly 15 minutes without anyone saying a word to us. The person in front of us thought they had an account so they spent a few minutes looking up various phone numbers and names but apparently ended up not have an account so they decided to open one up. Instead of the cashier asking them to politely step to the side so they could help the next person while they filled out the paperwork she stood there and waited as a line of 10 or more people formed. She didn't even acknowledge that she would be with us as soon as she could. There was another gentleman behind the counter checking movies in. After waiting for 15 minutes I decided to ask if there was someone else who could help us. They said unfortunately she had the only till open. I couldn't beleive that on a FRIDAY night they would have only 1 single till open. Finally after finishing with the new customers I came to the counter where the young lady gave me a dirty look. I had enough at that point and asked for their corporate phone number. The young lady starting rummaging through papers on the counter top behind her looking for the phone number. As she did that the gentleman decided to jump on the register and asked me to step aside so he could help the next person so i looked at him and said "you should have asked the last person to do the same thing" So because i was asking for a phone number to report this bad customer service i was treated differently than other customers. I felt like i was being discriminated against. The girl couldn't find the phone number so she called her manager over the phone and asked for the coporate number. The manager asked why and she told her because there is a customer who wants it. Obvisouly the manager asked what the problem was because the girl said "she had to wait because someone was opening an account" She jotted down a phone number and gave it to me. I left and while sitting in my car immediately called the number. It was the wrong number. I went back into the store and the gentleman asked me what i needed and i told him it was the wrong phone number. So he asked the girl what the correct number was and she said it was the regional managers phone number not corporate. I asked if they had a corporate phone number and she said "no". How can any business as big [censored]lywood video not have a corporate phone number?? I then went back to my car and left a message for this regional manager to please call me. I have yet to receive a call back. This was over 3 weeks ago.
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