I went to Hollister to use my two $25 promotional gift cards that I received when I spent money at Hollister during the Christmas holiday. NEVER did anyone inform me that these cards would expire, and no where on the card does it mention that these cards will expire.
When I complained at the store, they told me that MANY people were complaining and gave me a card to email the main Hollister email address. I obviously wasn't the only one that wasn't aware that these cards would expire.
I sent an email, and their response was that if I had checked on their website or if I had been a "friend" of Hollister on Facebook, then I would have known that these cards were going to expire.
Really? As a customer I have to be the one responsible for checking to see if a gift card is going to expire? Even when nothing was leading me to believe that the cards would expire?
I was going to complain on the better business bureau website, but Hollister is already rated an "F" so I am not going to waste my time. That company obviously doens't care about its customers.
I will never shop there again.