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Hollister CO / Online service

1 CA, United States

July 20, 2009

I just received an exchange in the mail today from an order I placed 2/9/09. I find this caliber of service to be completely unacceptable. I contacted this support service on the status of the return twice and was never given any information aside from "we will process it when we receive it". I find it difficult to believe that the exchange took 5 months to reach the Hollister warehouse. Due to the inappropriately lengthy period of time that it took for me to receive the package, I was forced to shop elsewhere for the products I initially order from Hollister. I do not usually provide feedback for online orders, but I have never been so disappointed with an exchange. I have sent the products back and hope to receive my refund before December.


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