Hollard Insurance Company / funeral policy / payment not received waiting since 24/02/2017

cape town kuilsriver, ZA
Contact information:

Thank you for contacting hollard.
We have received your email and you can expect a response from us within 2 business days. If you do not hear back from us, please contact our claims team on [protected] (Standard rates apply)
Kind regards
Life claims team
Hollard life assurance company limited, reg. No. 1993/001405/06. Hollard life is an authorised financial services provider, fsp no. 17897
This mail was on the 7th of march2017
On 02/03/2017 I have received a text message on my cellphone:
Hello mrs daames, we are working on yourclaim, wf579699769 & you will hear from us wihtin 2days hollard auth fsp...
That is after I called them to follow up on the claim that I have put in on 24/02/2017 already. Everytime I need to phone to follow up on the claim... When your love one pass on... I mean my mother passed on you want your policy company to assist you sufficiently and efficiently. Hollard never allowed me to grief the death of my mother because I constantly have to fight with them over a r5000 that me mother was assured for. I have a bigger policy with them that if I need to claim for that??? Will I ever get my money than??? Hollard if you don't no... We take out policy to assist us in time like death and we need to arrange funerals... When we the accidents and so forth...
Please get back to me urgently...
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Mar 13, 2017

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