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Hollardcell phone claim

1
J Aug 26, 2016

I Jabu policy no GMPOL1229448
Put in a claim beginning of June for a lost phone and August is nearly over I have not received my phone I have paid excess fee already .on the 18th of August I was told by a call centre agent named Dean that my claim was approved, he took down my address and contact details and he advised that the phone will be delivered in 3 to 5 working days and that promise has not been kept, weekly I contact the call centre and Im kept on hold for over for over 30 minutes before I get through and I'm constantly told the same thing that I will be called with a feedback and no one does, I have done so since june I have not delayed in paying my premium since December 2015.I am highly disappointed I trusted hollard insurance I was even willling to take out home and car insurance but with this poor service I would not recommend it to anyone
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