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1.6 279 Reviews

Holiday Inn Complaints Summary

44 Resolved
234 Unresolved
Our verdict: With Holiday Inn's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Holiday Inn reviews & complaints 279

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10:00 pm EDT
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Holiday Inn 4 night charge, 1 night stay

Ibooked a 1 night stay on 8/22/09 and was charged for 4 nights because there cleaning supervisor said we were there and she said she cleaned the room every morning for 4 days. Me and my wife stayed for 1 night and left the next morning, we didnt leave anything in the room except for the 2 key cards both were laying out on the desk when we left after 1 night, NOT 4 NIGHTS.I spoke with the manager and the guest services manager and neither one would let me talk, they are very rude and very unprofessional. I couldnt get them to listen to anything i had to say.If you ever stay there, pay by cash and dont trust the cleaning supervisor ether.
So the $ 113.05 night for me and my wife to spead away from the children turned into a $ 446.55 robbery from holiday inns express and suites in heath ohio.

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BluntnessIsMyFirstName
La Salle, US
Sep 15, 2009 5:38 am EDT

While I don't agree with the hotel charging you for four nights rather than one, I also can't help but wonder why you haven't contacted their corporate offices.

Please e-mail them https://secure.ichotelsgroup.com/h/d/ex/1/en/guest_relations?secure=true

And also call their customer service and discuss this issue. [protected]

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1:27 pm EDT
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Holiday Inn smashed up antique car

My father stayed for a week at the Holiday Inn Express in Tuscon while he was working. He comes back to the hotel last night to find his antique classic car smashed to bits...It was parked well away from everybody (as usual) and apparently someone who can't drive a trailer smashed into it, drug it two feet, smashed windows, bumpers, etc. . My father goes to report this to the hotel clerk, as well as asked for the manager to get the video tape of what happened. The manager was too lazy to come back to the hotel for even the cops to view the tape. I called HI's corporate office and was told each hotel is individually owned. So apparently you just pay them the right price and you can put their name on anything but don't expect them to take responsibilty for anything or even have the same policies from one of their hotels to another. I will never stay at a holiday inn express again, nor will my father who travels every week of almost every month and always stays at holiday inn. I will make sure I post wherever I can that this company will help you in no way shape or form. I'm just glad that whoever did this to my father's car also tore up and caused quite a bit of damage to the holiday inn express property so that maybe they can feel a little bit of the pain my father is going through with his car.

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HotinVAUS
Salem, US
Oct 15, 2009 11:12 am EDT

IHG is a great franchise to stay with and work for because of their high standards. As I stated before, I know that all hotels are not owned by indians, didn't know the percentage. Yes, people do complain about stuff ALOT, some things are simply a waste of time because they are being beyond picky. BUT, if a housekeeper makes over $1200.00 in a 2 week period, should there be anything to complain about, NO. That is my demon, we do have illegal immigrants working for us (8 months in the state) a husband and wife couple. They work 7 days a week. I get complaints constantly and the manager ALWAYS act like the guest did something crazy to the room to try to get money back. How can two people clean 70 rooms (by no later than 4pm sometimes) and those rooms are actually clean? We started out with a full staff when our new managers took over, now we have MR and MRS PATEL. All of the other housekeepers that were here left due to pay being cut from $6.35/hour to $2.50 per room. Hotels are allowed to pay this way, BUT according to labor board, the worker must clock in and out everytime they work, in a pay period, hours are to be added up and divided by the money made. If that does not equal out to whatever minimum wage is, otherwise the difference is to be paid. That was not done. MY housekeepers that were here, were making about 3.50 per hour. And they don't pay that way because they want to be fair and make sure their workers are taken care of, if a housekeeper is on the clock, they work to slow, if you piece pay, they want to clean all the rooms they can, just to make a better check. It is not fair. It's not like the money being saved goes into the business. Holiday Inn is good because they will check into properties that fall below that 84% satisfaction. There are too many chains that don't care. I think our last inspector was paid off because there was no way we should have passed inspections. I think I just need to get out of the hotel business because nothing will change, and people just look at me as a complainer. Is it right that I can't work in a field that I absolutely love, because I will never get anywhere.

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tigerlilyhb89
Lansing, US
Oct 04, 2009 12:35 pm EDT

This is absolutly ridiculous. I am very sorry to hear about your father's car. However, please check your information before spouting off about things you obviously don't know.

One, not every IHG brand hotel is individually owned and operated. There are corporate Holiday Inn's, Holiday Inn Express' and so forth.

Second, IHG is VERY strict about their standards. I believe it is safe to say that they are one of the strictist hotel brands out there, if not the strictist. They do get quarterly inspections and if they fail, they get fined. If they fail again twice in a row, IHG will pull their sinage. Additionally, in order to pass a quality inspection, the hotel must have an approval rating (according to satisfaction surveys) of 84% or above. That is an acceptable rating, and anything below that is failure.

Think about it. Would a corporation prefer to have a bunch of failing hotels and get a about 10 grand in fines, or would they prefer to have a lot of great hotels that people want to stay at? Therefore making the IHG brand look more appealing to prospective franchise owners.

Third, your complaint probably went through guest relations, another venue for a hotel to get a fine in. And they must report every single one of those back to the hotel for a resolution. In your case, there isnt anything the hotel can do. It is not liable for theft or vandalism (which was probably something your father signed when he checked in).
Not to mention how is the hotel supposed to have vehicle information on the vandal? Was the vandal staying at the hotel? What if it was a local citizen?

And no hotels do not hire housekeepers that are foriegn because they are cheaper. The minimum wage thing does not make sense. If you haven't guessed by now, I work at a hotel at the Front Desk. Our housekeepers get paid $3.50 per room they clean because guess what!? They end up making MORE money that way then if we paid them by the hour! Wanna know why? Because they do clean around 20 rooms. And do you want to know how long that takes them? Normally less than eight hours. And they end up working less hours and making more money then if they worked eight hours. Typically, our housekeepers make as much (if not more) than a person on Front Desk. And none of them are illegal immagrents.

Please go stay at some Super Eight for a couple of nights and see how well you like it. Hopefully your experience their will help shed some of your ignorance.

On a side note you have no idea what hotel employees have to put up with as far as guests. If one little thing goes wrong (even if its not the hotels fault or something that is beyond their control) everyone wants a free night. My light bulb went out, I want a free night. Housekeeping woke me up to ask if I wanted service, I want a free night. Some guests are ridiculous and have these false preconceptions about how a hotel works, not unlike most of the people writing these comments, but really they have no clue and just want something for nothing.

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GETALIFE1
Irving, US
Sep 29, 2009 6:23 pm EDT

How does an accident at an hotel, all of an sudden turns into an negative connotation toward indian owners. Did you know 50% of all franchise hotels are owned by indians? Even though you dont see an indian at the hotel, suprise its still probably owned by one.

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HotinVAUS
Salem, US
Sep 05, 2009 8:02 am EDT

I'm sorry dlakers, it is not fair for me to assume that every hotel is run by Indians, I know that they are not. I know that there are a million instances that may have happened that made it impossible for the hotel to get in touch with the driver. I am in a real funk right now because of my own experiences. I read all of the hotel complaints every other day and they just make my blood boil that some of the things that go on, go on.

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dlakers
Davenport, US
Aug 29, 2009 10:32 am EDT

How do you know this is an Indian run hotel? How do you know the front desk was able to get the info on the truck? It obvoiusly left without reporting it. How was the manager not acting like a manager? Maybe he was unable to make it back to the property? How do you know how much the employees at THAT property are making...hmmmm. I totally agree with the Inidan post but dont assume every hotel is run by them.

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HotinVAUS
Salem, US
Aug 29, 2009 8:22 am EDT

They could at least act like they care. If the desk clerks did their job, they would have had vehicle info on the perp, cops could have gone after him/her and tried to resolve it, and excuse me, but if your making manager pay for a property, you need to act like a manager. HolidayInnExpresssucks is absolutely right, hotel chains will let anyone be part of their franchise if they are willing to pay the roalty fees, the minute that stops, the flag gets pulled. Not if there are continuous complaints about a property, an inspection doesn't go well or even if the labor board has come in to investigate unsavory labor practices. Personally, if a hotel cannnot provide 100% satisfaction in EVERY area of a persons stay, they need to be shut down. Once an owner becomes part of a franchise, there are standards manuals that have recommened practices to keep guest happy, of course managers do the standard and never above, to keep cost down! UGH, they hotel industry needs to be overhauled because there is some sick stuff going on. Did you know that hotels will hire foreigners before Americans to clean rooms because they can pay the foreign worker between $2.00 and $3.00 per room cleaned, versus minimum wage/hour to Americans. Now for someone to make decent money doing this, they have to work 6-7 days a week, cleaning 20-30 rooms/day. How clean do you think these rooms are? I got totally off track. Like I said in another post, if you don't have to stay at an Indian run hotel, don't, and I would bet money that HolidayInnExpresssucks, stayed at one of these hotels because, no, they don't care!

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dlakers
Davenport, US
Aug 28, 2009 1:59 pm EDT

So how is the damage the Holiday Inn's fault? Maybe the manager was unable to immediately come to the hotel. Other than a video tape, what are you wanting them to do? Buy you a new car? Reimburse some of the damage costs? NOT GONNA HAPPEN!

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8:45 am EDT
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Holiday Inn charged me twice

I made a reservation at Holiday Inn Express on 8th July, two rooms for one night at a special online rate of £81 total. I phoned the hotel at kettering on 25th July to say that we would be arriving late that evening as was told this was no problem, but when we arrived they had no rooms available for us. They booked us in to the Hampton by Hilton for a special rate of £45 per room (total £90) but now I find that I have been charged for this as well as the original £81. I have sent emails to the head office who say they cannot deal with it because hotels are owned locally but I have had no response from the Kettering hotel

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Pat Bern
Farmington, US
Sep 19, 2010 3:35 pm EDT

Holiday Inn Express Carlsbad NM charged me for 4 nights on one of my credit cards and I only stayed for one night. When I called Hotels.com and the Holiday inn express they said they already have my money so it was too bad. To add insult to injury they charged my other credit card also how did they get the other CC number? They were as rude as can be, the manager practacally laughed and said they had my money too bad. Happily one of the credit card companies said they would dispute the charges. I just received the other statement yesterday. I have a copy of the reservation for goodness sake ONE night. They are blantantly and fradulently overcharging me, ON TWO different cards no less. DO NOT stay in the HOLIDAY INN express in Carlsbad NM.

The pool was unswimable, it looked like a cesspool, they said it was being worked on that night. No one was working on the pool. Comments from several months ago from another poster, revealed that others stated that the pool was disgusting at that time. Someone should report them.

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7:57 pm EDT
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Holiday Inn scam charges

The Holiday Inn in NYC as well as various other hotels in the city allow non-guests to use their pool for a fee. I contacted them a week prior to verify the cost. I was told that it normally costs $60 dollars but after 3pm Monday through Sunday it costs $25 per person. I decided this weekend to take my mom and 7 year old niece. When we arrived the pool attendant asked for $60 for each of us. I explained that the person on the phone indicated that it was only $25 per person after 3pm and had we known he was going to charge the full $60 we would have come earlier. He refused to at least allow my mom to enter for $25 who was not even going to use the pool. It would be nice if we received some sort of compensation at least the $60 dollars for my mom who did not even utilize the facility and we only stayed for an hour maybe an hour and a half. The front desk at the lobby refused us the free passes or compensation the pool attendant indicated we would receive. I do not blame the Holiday Inn since the pool is a seperate business, however the pool attendants need to ensure that they give the correct information to the receptionists at the front desk when customers call.

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Holiday Inn - bad business practice

On Tuesday, June 2, 2017 my wife and I were traveling from Phoenix, Arizona to Birmingham, Alabama. Late in the evening we stopped at the Holiday Inn Express in Van Horn, Texas. I requested a non-smoking room for two adults. We were given a room for one night and was quoted a price of $85. (Plus tax I presumed). The accommodations and service were very...

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Holiday Inn - car broken into in parking lot, no help from management/corporate

while posing for bridesmaid pictures inside the lobby of the Holiday Inn Express in Florida City, $3, 000 of property was stolen from my car. My car was parked less than 300 feet from the hotel entrance and it was 4 p.m. in the afternoon. The stolen property, while possibly unimportant to you, was quite important to me and the other two bridesmaid...

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Holiday Inn - employee treatment

I am an employee of a Holiday Inn Express in the Washington D.C. area. I have to say, I have never worked at a more racist, prejudiced company in my entire life. The constant racial comments towards African-Americans and Hispanics is unbelievable. The front desk staff is entirely republican which is no problem, but the constant remarks made my way about the...

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Holiday Inn rip off reservation policy

Holiday Inn Express apparently has a policy that forbids you from canceling a reservation without still having to pay the full price for the room. My wife and I had June 17, 2009 reservations for a room in Colorado Springs, CO for our summer vacation which we had to cancel. Holiday Inn Express informed us it is their policy to charge us full price for the room even though we cancelled the reservation nearly 3 months in advance. I will NEVER stay and another Holiday Inn Express in this lifetime.

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Eddy Camp.
, US
Dec 24, 2015 9:20 am EST

Holiday Inn Express - 1305 Walnut Street, Philadelphia, PA, 19107
Made a reservation on 18th Nov 2015, canceled same reservation on 23rd Nov 2015 (This was for a stay on 4 Dec 2015). The reservation was canceled 12 days prior to the stay. However Since it was an "Advanced Purchase" it is Non-Refundable. We have lost $675 and have no recourse. What a scam.

STAY AWAY FROM HOLIDAY INN EXPRESS

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blanchey
ipswich, GB
Jan 25, 2010 11:17 am EST

I too have been stung by this, howeverI went in to amend my booking just to change the date, the new room was more expensive however, i paid this as i thought rate still not too bad. At no point did the site say that this amended price was in addition to the price I had already paid. I received no cancellation email and no notice at all that I was still to be charged.

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tigerlilyhb89
Lansing, US
Oct 04, 2009 12:48 pm EDT

Did you do an andvance purchase of the room? If so that would be why. The website clearly states that you are purchasing in advance and that the discount rate is non-refundable.

Whatever venue you used to book the room, they provide the cancellation policy at the time you make the reservations.

I know for a fact that it is not the policy of IHG or Holiday Inn Express to charge full amount for a cancelled reservation. IF you did not reserve an advance purchase (which Im 99% posistive you probably did). Excluding special event dates, and reservations cancelled outside of the cancellation period (which is typically 6pm night of or 24 hours)

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WbSurfer
Zanesville , US
Aug 16, 2009 7:52 pm EDT

Good replies from november 07! When booking things, folks you have to pay attentions to what you are doing whether on-line or over the phone!

In todays world no one is going to hold your hand! It is up to the "consumer" to become informed.

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november07
Flagstaff, US
Aug 12, 2009 1:14 pm EDT

Troi123,

I apologize for the bad experience. When things as such happen, please contact our corporate Guest Relations department by filling out the following form:

https://secure.ichotelsgroup.com/h/d/hi/1/en/guest_relations?secure=true

Being an employee of the company, I can ensure you that we never, ever, ever, ever charge guests anything higher than what they booked at. However, we do make mistakes sometimes, and we always look into the situation carefully and compensate our guests for the loss. In this case, if all the details provided are correct, we would refund you $20 (if not more), and put this hotel on probation for not respecting our work ethics.

Please fill out the form and expect a call/ e-mail response from Guest Relations soon. They are open 7 days a week, and never fail to contact an unsatisfied guest.

Thanks,

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troi123
Detroit, US
Aug 12, 2009 7:15 am EDT

I recently booked the best flexible rate two days in advance, at 129.99, and even have an email confirmation directly from your online reservation system. When I arrive at the hotel, however, the rate changed to 149.99 according to my reservation number.

After phoning various departments, even with the solid evidence of the confirmation email, they still charged me at 149.99.

This is your so called "best flexible rate" - best and flexible at your hotel's convenience, not your customers.

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november07
Flagstaff, US
Jul 12, 2009 3:59 am EDT

Hi,

I just want to verify one thing that Holiday Inn does not have any policy that forbids anyone from canceling their reservation. All Holiday Inn hotels provide rooms at different rates - there is one called "Advanced Purchase", which is probably what you booked at, that requires a deposit of the entire stay and forbids any cancellation. This rate always come at a significantly lower price than the standard rate (which is called "Best Flexible Rate") that allows changes and cancellation up to 6PM on the date of arrival (sometimes a couple of days before, depending on the time of the year). You did not specify how you made your reservation, but all cancellation policies are always explained clearly either on the phone by an agent (if you book by calling Holiday Inn) or in print on the website. When you pay a discounted rate, you take the risk of not canceling afterward. Please understand and take responsibility of your choice.

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Holiday Inn rude employees

My fiance and I went to C&W BBQ in the Alpena Holiday Inn to celebrate our engagement. There was a waitress working named Shannon Krueger, she was laughing and pointing at us to her co-worker. She then walked past us and called me a "ugly [censored]" My fiance and I had just ordered our drinks, and were still looking at the menu when this verbal assult begain. We then asked for the manager. We told Shannon's manager what had happened, she promised it would be taken care of. We did not even get to drink our cocktails when we could no longer handle the rudeness. If that was not bad enough we once again tried to go there for lunch when we walked to the door there she was right back to the pointing and wispering. I don't know what kind of people you have supervising this place but not only was I treated horribly and verbally abused on my first visit, I was treated horribly my second time around. The fact that this waitress is still employed is a good show of the lack of good customer service that is allowed to take place at Alpena Holiday Inn?C& W BBQ!

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Holiday Inn stealing and hookers!

I am in charge of my school's 8th grade Washington, D.C. trip. We had a HORRIBLE experience with the hotel in Largo, Maryland. Our second night there, 2 girls were missing items from their room. I immediately went to their room, helped them look ALL over to be sure they were missing and not just misplaced. After 1/2 hour of looking, it was obvious the items were not in their room. I went down to make a complaint and the front desk manager was quite rude! I understand that he would not want his staff acccused of that, but his comment was "well, perhaps you don't know your students as well as you think you do. I suggest that one of them stole it from the other". I then told him that ONE of those girls was MY DAUGHTER and he did change his tune some. However, he did NOT want me to make a formal complaint.
Next, at 10:30 that same evening, one of our students had to be taken to the emergency room for an accident. While wheeling him down to the front desk, in walked THRRE HOOKERS to complete their "business" there. One of the hookers bent over so the same front desk man could see she had no underwear on! Later that evening, they tried to get into 2 of our students rooms! I am so disgusted by this whole thing, I can't even begin to tell you! That same front desk man did NOTHING! Needless to say, we will NEVER stay there again as the type of education they are giving us certainly isn't one we want to pass on to our students! BEWARE of HOLIDAY INN EXPRESS IN LARGO, MARYLAND!

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tigerlilyhb89
Lansing, US
Oct 04, 2009 1:16 pm EDT

The Front Desk Rep. does seem to be in the wrong in this situation. Please tell me you reported all this to his manager?

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Holiday Inn added overcharge

Upon checking into the motel just after midnight on 12-25-08, the night shift clerk informed me that I could smoke in the room but there would be a SMALL fee for cleaning (this is standard with most motels at $15). After just falling asleep at 2:30am, the night clerk woke me up banging on the door to drop off my bill (which stated the room charge was $124.03). I was very upset about being woken and could not get back to sleep until 5am. Upon checking out, I tried to complain, but was ignored. Days later I checked my bank account and there was an additional charge of $150 on top of the room bill. When I called the night clerk, he stated that was for smoking in the room and was very hateful to me. He claims I signed a paper agreeing to pay $150 to smoke, but refused to provide the document. I called the next day to complain to the manager, but the manager would not take my call. I called the 1800 complaint line for the motel. They stated they would have the manager contact me within 48hrs or the motel would be fined more money than the amount in question. This did not happen, and the manager still ignored my calls even after leaving a voicemail with my complaint. Two days later I called the 1800 complaint line back and they said I had to allow 24 more hours because of the holiday. After another 24hrs, I called the complaint line again stating the manager refused to call me and they said too bad that it was not their place to do anything and for me to call my credit card company. This is very poor practice and they refused to help get me a copy of this supposed statement they say I signed. I have contacted my credit card company to file a dispute, but while I wait my $150 is tied up and is causing me financial grief. If nothing is done I plan to sue the motel for mismanagement.

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tigerlilyhb89
Lansing, US
Oct 04, 2009 1:40 pm EDT

First Holiday Inn Express' are HOTELS not MOTELS.

And they don't have to verbally tell you your being charged a smoking fee. If you signed it you signed it. Maybe you should READ what your signing.

I bet you the night clerk said this is a non-smoking fee. If the room was smoked in there would be a fee for cleaning. No Front Desk Rep would ever say "hey, you can smoke in this NON-SMOKING room but theres going to be a small fee."

And this standard motel $15 smoking fee is nonexistant. There is no hotel that would only charge you $15 dollars for smoking. Do you realize how much cleaning has to be done to be able to sell that room to a non-smoker and not have them complain.

If you want a smoking room... rent a smoking room.

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HelpNeededinVA
Warrenton, US
May 27, 2009 1:19 pm EDT

I work at a holiday inn express, and they have you sign a bunch of areas when you check in for no smoking, but they are supposed to tell you. If they didn't tell you, they can't charge you without telling you. The practice of managers at these hotels is intolerable and unprofessional. Take em to court!

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8:01 am EDT
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Holiday Inn terrible experience

I was actually hired on to a Holiday Inn Express for Front Desk Clerk, only to go for my first day to find NO one had a clue that i was coming. I was told to be there at 5:30, when i arrived the clerk was shocked, i was then taught how to do the breakfast area, which was fine i was told upon my interview i may do so a couple times per week.

Upon completing my day, which i had to wing because NO one showed me anything, but was certain to put out what i should have done or didn't do. I was told to come back at 5:00pm to interview for the Front Desk Clerk position. I tried to explain to the owner/general manager i had already interviewed and was hired for the position. To no avail, the person managing is incapable of managing anything, has no idea of scheduling, and unable to use the software program. GREAT person for the job. NO wonder customer service rating is only at 74%.

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FEDUPWITHBS
Oklahoma City, US
Nov 15, 2010 8:41 am EST

I worked at a HIE as well and it must be a company thing to hire people with NO managerial skills, but are sure able to kiss the guests [censor]! ;) I have never worked for such an unprofessional person or company. Holiday Inn Express needs to reevalutate who they hire to be the GM!

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Holiday Inn - reservations

Watch out for the holiday inn express advanced reservation rate — it is a consumer trap. They will not accept your cancellation (Even with 2 and 1/2 months notification in advance). Be especially wary of the lake okeechobee, florida location.

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Holiday Inn scam and cheating

I really can't explain what happened in 100 words because as I sit here, the situation is still not resolved and I've been on the phone with my bank and their Woodstock VA- Holiday Inn Express for over 2 hours ([protected]@ 8:30pm). In a few short words, they over charged my account because they forgot they took a deposit ($186.50) a week before my reservation. This is an error of $186.50 not to mention when they were supposed to be fixing it... they charged me again... still waiting Mr. Patel. Calling Corporate office.

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motoprofe
Rockfalls, US
Nov 04, 2009 10:52 am EST

again this is an easy fix...sounds like some front desk problems...lets get to work there management team this need resolved fast with apologies in order...an the other hand maybe someone didnt forget...they were just plain dishonest...investigate people!

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8:16 am EDT

Holiday Inn overcharge

My wife and I stayed at the Holdiday Inn Santee SC on the night of 8-19-08. I used my bank debit card and we checked out on the morning of 8-20-08. The receipt left under the door was for the agreed upon rate of $95.50 which with the tax came to $106.96. However, my checking accounted was debited for $128.35. I've telephoned, e-mailed and written to the Holiday Inn to no avail and the have refused to issue credit. They first told me that they normally do a 20% upcharge when the card is swiped and follow this with a credit a few days later. Can you believe it? Then they suggested that the bank made a mistake and that I should ask the bank to call them. What a scam!

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Holiday Inn - overcharged/ripped off

We specifiacally asked for a SMOKING room. Later that evening, I decided to have a smoke and there was no ashtray in the room. I called the reception desk and asked for one. I was informed that I was in a non smoking room and unless I wanted to be moved to the second floor I couldnt smoke there. I said we asked for a smoking room and I thought we got one...

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8:27 am EDT

Holiday Inn bad bad bad services!!!

A letter which I sent to general manager

Dear mr damian,

Good day.

This will going to be a long email which I am concerning the services that holiday inn melaka is providing. I am one of the tenants who booked up a wedding dinner on 26th july 2008 and there were too many dissatisfying and unpleasant incidents along the way which I think I shall address them to you but no one.

First of all, I have approached one of the ex-staff named jessie last oct and then afterwards confirmed my booking with quinn when jessie left her job half way. I was in fact ok with quinn as she gave prompt and at least response to enquiries and changes made during upon confirm of stuff for my wedding night plan.

Quinn was leaving her job was what I heard in may and lastly she stayed back by passing her on hand jobs to margery which she herself relocated to qc dept. My night mare started from there as the hotel basically is having a mess internally. Quinn told me there will be contra-off 1 table if no food tasting is taken place hence I didn’t take any. This was happened in may itself, so sorry that I am from rather a corporate bank background that I actually requested every promised/remark points to be in the beo where I have requested couple of times and have actually tried calling quinn and margery as well as email also to confirm of floor plan and beo, there weren’t any replied at all only when my sister called david, the f&b director. You will not believe his excuses of not returning my calls and emails by his staff that he actually said that hotel is short handed, omg, do you disclose what problem that hotel is facing to guests and external party then what do the hotel expect me to do? Shorthanded and then? Meaning you don’t even ready for such services. Should I cancel of my booking with deposit paid to ballroom packages by giving them easy time or should I continue to do the staff job by calling them crazily and confirm and again and again and again? This is totally unacceptable excuse to client with your organizaiton internal problem especially a global chains hotel group, how can we help with that? Put your all feet in my shoe and in any other situation. It has now gone beyond my tolerance level.

This is rather ridiculous shocking experience that I am going through. And david has actually told me food is very subjective where some say nice and some say bad, but, mr, a professional way shouldn’t be it to ask your customer preference choice first before you tell them is subjective? You didn’t even know what your customer is expecting. Can I request a lighter taste or more salty taste dishes be served? Yes. Go back to contra-off 1 table issue, so I rose this few times and finally I got it after maybe few weeks? There is another staff just joined I believe, and they take turn to ask me questions such as my signature book selection, where I have confirmed when I first met up with the person who dealt with me for all this, quinn, and they didn't even communicate, and she once said she will take care off everything and she will be the only person incharge. I don't want to answer same questions for 10 times, what is going so wrong how could it be like this? 3 different person repeatedly taking turn serving me when there weren't any answer from my inquiries but at last I need to answer again for what I wanted and answered.

Until today that I am actually sick of it, I will need to worry that why didn’t they reply me and I was polite and patient enough to be friendly in asking why? But there is still none of it be done up to my expectation. I have once told quinn and margery I wasn’t happy with such a slow to none to ignorance and poor services that I wanted to cancel my wedding dinner package but she assured me everything will be fine, margery did not even explain and reply anything with my email showing my unhappiness.

Prior to that, there are bunch of people who heard or who experienced the bad food services etc which I most concern because I believe people will not want to, for the sake of making ownself in feeling better and then convince ourself that second marriage wedding ceremony can do better if the first ceremony experience is not good. Let say I am no body but my mother’s family is running renaissance melaka by marriott and I am not comparing which I hope I could to have a pleasant experience in other hotel too.

I seriously have no idea what is going wrong with holiday inn and only my previous mails with the hotel with date can story all. There are blogs/forum which people from around the world commented holiday inn melaka, good and bad though I haven’t experienced good one but is facing the bad one.

All in one, I sincerely hope everything will be improved and below are some of the articles/forums that maybe good fyr:

Hotel catering services

http://www.malaysiabrides.com/forum/Holiday-Inn-Malacca-t6099.html
http://www.malaysiabrides.com/forum/index.php?showtopic=584&st=120

Hotel overall services
http://www.tripadvisor.co.uk/ShowUserReviews-g306997-d680527-r13376816-Holiday_Inn_Melaka-Melaka_Melaka_State.

http://youtube.com/watch?v=aBpEvI8xRaY

I am not here asking for making up things but to share of my feeling, no points in arguing thru and flow and it will be then, an endless story, just want to get over this and you know, after all, no one wants to have this kind of experience when their wedding is just around the corner while I only will be in malaysia on 23rd. All the best.

Yours truly

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Stefanii
, US
May 14, 2018 8:53 pm EDT

My ordeal started with this particular hotel in Jan of this year. I called to reserve the hotel for a family reunion that was to take place Memorial day weekend. I called back to conform that everything was a go in April only to find out that the person I spoke to had not forwarded the information to the correct person. So... at that time, I spoke with the manager (Stephanie) in person at the site. She confirmed everything at that time. the room rates for the event as well as the meeting room and the cost of it for two nights with the option of canceling if we did not need it for the second night as long as we canceled before the day of. I called again today 5/14/2018 just to touch basis with Stephanie who at that time had double booked the room for Saturday without hearing back from me saying we would not need the room. So here we are two weeks away from the reunion and NO place to host it. I called the hotel three times today to speak with this Stephanie (the so called manager) who dodged my calls all day knowing she had wronged us. So I filed a complaint with the better business bureau on the Holiday Inn Express in Tullahoma Tn.
I would stay away from this hotel unless I was surely out of options... She also never sent the link she said she would for the family to use to make the reservation... Stephanie...your a terrible manager !

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Nillo
, US
Jun 21, 2016 4:32 am EDT

The following complaint was made about American Express. Since the hotel in question is an Holiday Inn, the issue between the hotel and American Express Travel should be of concern to everyone.

"I made a reservation for a hotel in London using American Express Travel. The payment was in the form of cash and American Express points. Because of the volcanic eruption in Iceland, I tried to change the reservation. The hotel chain, Holiday Inn, would have readily made the change; however, the reservation was owned by American Express so they REFUSED to make the change. American Express expected me to pay the full fee of $2, 892.71 to change the reservation. A ripoff by American Express and a ripoff by Holiday Inn if they are unwilling to make the change.

I have had an American Express Card since 1976. In that time the service has been reasonable. This event has raised a "red flag" about a possible deterioration of service at American Express."

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Ray Boling
, US
Apr 30, 2016 9:53 am EDT

Good morning,

I was over charge for my stay I included my receipts to show that I did check out on the morning of 2/24/2014 and checked into another hotel in Arkadelphia, AR. So please refund the over charge. This is the 5th request.

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The State
Poplar Bluff, US
Jul 14, 2010 7:02 pm EDT

Yes, I work for the state of missouri. we had for some time stayed at holiday inn at farmington missouri. then they started to go back and forth on taking the state rate to pay for hotel stay. Now they have decided to not take the state rate. Another hotel is being built in Farmington Missouri (Hampton Inn) and lo and behold we found out that Holdiay Inn owns it to (at least the people/person that owns the Holiday Inn in farmington). Other Holdiay Inns in Missouri take the state rate. I dont understand why these people are being difficult. Now we are having to stay in rat traps. Just because we are state employees does not mean we are wanting to stay in the finest hotels, only clean ones.

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Ray Boling
, US
Apr 30, 2016 9:55 am EDT

Good morning,

I was over charge for my stay I included my receipts to show that I did check out on the morning of 2/24/2014 and checked into another hotel in Arkadelphia, AR. So please refund the over charge. This is the second request.

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Biake
, US
Sep 27, 2011 5:53 pm EDT

I washed my clothes in the guest laundry room, and put my clothes in the dryer and it damaged it with red spots. I complained and the hotel sent my clothes to a dry cleaner and the red spots didn't come out. The manager said she will pay for the dry cleaning, but that's all she can do. She came short of accusing me that my clothes could've been the cause.

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Adam1949
Lockport, US
Jun 21, 2016 4:32 am EDT
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Holiday Inn Express does a great job of ripping customers off all by themselves. They really don't need any help.

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Jack Sparks
Cantonment, US
Jun 02, 2012 8:17 am EDT

I want to file a complaint of fraud for contract of rooms against Holiday inn express Chillicothe Ohio, mgr Lisa Wrights [protected]. They sold our 14 rooms for 7 days booked rooms after signing a contract for services. As president of our firm for 40 years I have never had such an event happen. This is totally an unprofesional manager and company. Call me anytime for confirmation
Jack Sparks, President SERF inc.

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motoprofe
Rockfalls, US
Nov 04, 2009 10:47 am EST

Come on Damian, use your leadership abilities, have some constructive meetings with staff and employees...this should be an easy one for a real manager. I dont know you at all...hope your not one of those fake managers like in, Holiday Inn Rockfalls, Ill. Good luck!

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Kero
,
Nov 06, 2008 2:56 am EST

Not agree! Their service is good!

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1:56 am EDT
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Holiday Inn corporate greed

My wife and her 2 sisters and brother stayed this past weekend at the Holiday Inn Express in Jacksonville, NC, which is close to the Marine Base there to meet our nephew return after his 2nd tour in Iraq. Even though the hotel was under renovations and would not have electricity at times throughout the weekend, they failed to notify people that had reservations, of that fact and insisted that they could not do anything about it except give them a small discount. I think this is absolutely awful. This is what is wrong with our country, GREED! These men have given there all and all corporate America can think of is the bottom line.

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Thomas guthiel
,
Jun 03, 2008 1:51 pm EDT

Holiday Inn
Painted Post, New York
14870

I went to the Holiday Inn to talk to the manager about music back to the holiday inn, Painted Post, and he was all for the idea .I began by explaining to him how this place used to be the place to be in our area about 4 years ago.I explained that it would take some time to make it become what it used to be, and more. My idea was to have Thursday night be ladies night with a live dj and reggea music. Friday would be a live dj with two performers of now day music, reggea dance party after the performances. Saturday would be live band night, including rock and country.The general manager Mike Morgan asked what would it cost to make all this happen. I told him I would provide the PA system and the dj for the thursdays and fridays. At the beginning we could use the door fees to pay for the bands on saturdays, but if the dooor did not make enough, he would have to cover the difference.He said that would be fine saying, " I know the first couple weeks will be slow, but I know the outcome will be worth it." At this time, I proceeded to ask him if they could use the radio for promotions and he told me that he would handle that advertising on 94 rock or wink 106. I also let him know, for bands he should advertise on the rock station. I thought that this was going to be a start of a great nightlife in this area, one that is lacking.I went home and designed a flyer and was on the phone and internet everyday trying to book bands. I booked bands up to the 4th of July, seeing as myself and Mike had a verbal agreement to make something happen as far as the music at the Holiday Inn. I came by the hotel every week to make sure thing were going as planned he said that he was going to advertise on the radio. Several times he told me, "I will get it done." Each time nothing happened.By myself I had beeen booking bands, making flyers, and and advertising on myspace. I put alot of time and money into this. I wanted to have everything go well. Knowing the nightlife in this area, I know that you have to advertise on the radio and there is always a slow start unless we all do our part. The first night was an okay night. We made about $60.00 at the door. Everything went well, besides Mike running back and forth from the bar across the street(to get a drink) and running back to the Holiday Inn. Each time comming back to the bar, he would say to me, "hey partner, this is going to work. Sorry I did not advertise on the radio. So anything you want, food or drinks, its on me!" I told him okay. I did not drink anything that night besides 3 or 4 cokes and had an order of chicken fingers and fries.The night had no problems and everyone there told me that they were going to let their friends know about next Thursday because the music was awsome. The second night went terrible. There was only about 10 people who showed up .The only nice thing was that all the people who showed up both nights really hit the bar. This was good. I could only imagine what it would have been like if this was advertised on the radio. That night Mike was being nice, still apologizing about not advertising on the radio. He said to me, "this is the begining. I know it's slow, but we will advertise on the radio, and both make alot of money." I said, "cool. So is everything okay?" He assured me yes. Band night, the third night, everything was going well. MIKE was being nice and helping out. He told me about the dicount rooms, and let me know the band members get free draft beer.The bands had a crowd that came with them who also rented rooms. I told MIKE that I had only made 120 dollars at the door, so we will probally need to get some more money unless we get more people to show. HE TOLD ME, "NO, THATS NOT THE WAY ITS GOING TO WORK NOW. BUT I CAN GIVE FREE ROOMS TO THE BAND." I told MIKE that was not the deal and the bands had already payed for there rooms. Then he told me, "TO BAD, THATS MY OFFER NOW." I told him that will not fly and that we had a deal. MIKE procceeded to the bar across the street, to get more drunk than he already was. Which is not professional for a hotel of this statue. I proceeded to talk to my people and have them drive around Corning with a banner that I had made trying to get people to come down. I am a man of my word. The Holiday Inn should be the same. I am not trying to undermind the manager of a hotel. I was trying to help make more money for both the hotel and myself. I payed out my pocket $900.00 for the PA (sound) system and $100.00 a night for the dj. I also took $120.00 from the door admission I had made to pay the band. This left the HOLIDAY INN with $390.00 to pay for three nights of music. Knowing that in time, with the proper advertisement, we would make it back. I had a month of bands lined up for every saturday, and a dj for every thursday and friday night. Later on that saturday, band night, we had the bar manager try to get in touch with MIKE and he did not answer. Doing the correct thing, the bar manager payed the bands the rest of the money. MIKE called back screamming at her, and then procceeeded to scream at me on the phone. Knowing he was intoxicated, I told him we can talk more on Monday. THE BAR MANAGER WAS SO UPSET AND CRYING, THAT SHE LEFT AFTER QUITTING HER JOB BECAUSE OF THE YELLING THAT MIKE WAS DOING ON THE PHONE. I then went down to the Holiday Inn Monday to speak to MIKE to see if we could work this out. He was very rude and bold face LIED about the verbal agreement we had about band night. MIKE ALSO CALLED THE BAR THAT NIGHT AND TOLD EVERYONE THAT THEY HAD TO GET THE F--K OUT, OR HE WAS CALLING THE POLICE. He also informed me that they were going to take legal action agianst the bar manager for $500.00. Thats not event what the Holiday Inn payed. They paid $390.00 all together. If any legal actions should be taken, it should be agianst MIKE for not being honest about the verbal agreement we had. If thats the case, free rooms for the band, and the following covered the cost out of pocket that was payed to the bands. I would like to inform the Holiday Inn of a greater problem. That is the band cancellation fees, dj cancellation fees, and also equiptment cancelled fees. There was a verbal agreeement with MIKE MORGAN and myself, that I had 1 month to see how the "music to life" venue would go. There are 1500 flyers out in this area with listings of shows. They have the Holiday Inn name on them. You would think that the Holiday Inn could have finished off the month off as planned. AS A BREACH OF A VERBAL CONTRACT, WE ARE HOLDING THE HOLIDAY INN RESPONSIBLE FOR CANCELING THE BANDS AT THE SUM OF $200.00 PER BAND. WICH ADDS UP TO $1200.00. I AM ALSO HOLIDING THE HOLIDAY INN RESPONSIBLE FOR THE PA RENTAL AGREEMENT WITH SOUNDWORKS, TO THE SUM OF $2400.00 FOR PAYMENTS ON PA SYSTEM FOR THE WEEKENDS OF EACH SHOW THAT WAS CANCELLED. The reason for this letter is to inform you that the problem was not the promoters, or the music, it was false information given by MIKE MORGAN, your general manager and sale rep at the Holiday Inn.This will become a legal matter if an agreement is not reached .

THANK YOU,
THOMAS GUTHIEL
343 EAST 1ST STREET
[protected]

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12:00 am EDT

Holiday Inn charged for the cancelled reservation

Motel - Holiday Inn Express, Mount Pleasant, TX - Had to cancel my reservation which I did twenty four hours before and was still charge for one nights stay. $90.52 They are off my list of motels that is for sure.

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DiMone-Parlier
wilmington, US
Nov 04, 2023 11:33 am EDT
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Im a plumber who has performed many tasks for a location 160 Van Campen Blvd. Wilmington NC 28403 I have not been paid no one will answer my phone calls, i leave messages as well no one calls me back. I have open invoices since january of 2023 totalling 22k dollars.

PLEASE CONTACT MY OFFICE [protected]

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Sharita Carpenter
SAN FRANCISCO, US
Jun 28, 2023 9:36 pm EDT

Date: 06/19/2023 - 06/21/2023. Location: Santa Cruz, CA. #1. NO AC in the rooms.#2. Refrigerator DID NOT WORK. #3. Not ENOUGH TOWELS. #4. VENDING MACHINES MISSING ON FLOORS. ( LOCATED IN BASEMENT GARAGE). #5. OVERPRICED. ( DEPOSIT NEVER RETURNED). I WILL NEVER STAY AT THIS PLACE EVER AGAIN.

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Sharita Carpenter
SAN FRANCISCO, US
Jun 21, 2023 9:51 pm EDT

Thanks to this place they ruined my mother's 56TH birthday. Next time I will take my business to the Hilton. Where my mother will be treated like a queen for her special day.

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Flavio A S Pinheiro
Rio de Janeiro, BR
Mar 15, 2023 3:02 pm EDT
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I made a reservation at Hotel de Seine, Paris, France on March 7. The was a mistake in the date. When trying to cancel Visa card informed that the reservation had been made by CCI Res. The booking confirmation was #R4061860483. I want to cancel this reservation.

My name is Flavio A S Pinheiro

from Rio de Janeiro, Brazil

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Tessa145
, US
Mar 15, 2023 7:50 pm EDT

I used to work for the Holiday Inn in Ridgecrest California as a housekeeper and it is clearly obvious that the housekeepers are on drugs especially the main housekeeper. what's worse is management Is her family and will do nothing about it.

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Ln29
, US
Mar 07, 2020 7:31 am EST
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You guys are by far the most disgusting people I have ever spoken with.

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Shylah
, US
Oct 08, 2019 12:08 am EDT

I got fired and because the bed was not made right and and she would not give me a second chance and I want my job back and I told her I would do better and she said she can not trust me anymore

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Ljsmith
, US
Sep 19, 2018 6:39 am EDT

Holiday Inn Refuses to Let Houston Family Fleeing Floodwaters Bring Their Three Dogs Inside: ‘It’s Outrageous’

Holiday Inn In-depth Review

Location and Accessibility: The Holiday Inn is conveniently located near major attractions, transportation hubs, and amenities, making it easy for guests to explore the area. The hotel also ensures accessibility for individuals with disabilities or special needs.

Accommodation and Room Quality: The Holiday Inn offers a variety of room types, including standard rooms and suites, each with their own unique features. The rooms are known for their cleanliness, comfort, and overall quality. Amenities such as Wi-Fi, TV, and minibar are provided to enhance the guest experience.

Customer Service and Staff: The staff at the Holiday Inn are friendly, professional, and responsive. The check-in and check-out processes are efficient, and staff members are always ready to assist guests during their stay.

Dining Options and Food Quality: The hotel offers a variety of on-site dining options, including restaurants, bars, and room service. The food served is known for its taste, presentation, and freshness. The hotel also accommodates dietary restrictions or special requests.

Facilities and Amenities: The Holiday Inn provides a range of facilities and amenities for guests to enjoy. This includes fitness centers, swimming pools, spas, and other recreational facilities. The hotel also offers business services and meeting/conference spaces. Additional amenities such as parking, laundry services, and concierge are provided for convenience.

Value for Money: The pricing at the Holiday Inn is reasonable in relation to the quality of accommodation and services provided. The hotel may also offer special offers, discounts, or loyalty programs to enhance the value for money. The pricing is transparent, with no hidden fees.

Overall Experience and Customer Satisfaction: Guests have an overall positive impression and satisfaction with their stay at the Holiday Inn. The hotel strives to provide exceptional experiences, while also taking feedback for areas of improvement. Guests are likely to recommend the hotel to others.

Safety and Security: The Holiday Inn prioritizes guest safety and security. The hotel has measures in place, including the presence of security personnel and surveillance systems. The staff is trained to respond effectively to emergencies or incidents.

Sustainability and Environmental Initiatives: The hotel takes efforts to reduce its environmental impact through energy conservation and waste management practices. The Holiday Inn may also participate in sustainable practices or hold certifications such as LEED certification. The hotel promotes local culture, community engagement, and supports local businesses.

Online Booking and Customer Support: The hotel's website for booking accommodations is user-friendly and reliable. Customer support channels such as phone, email, and live chat are available for guests. The customer support team is responsive and effective in addressing queries or issues.

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