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Holiday Fury / Scam artists

Sioux Falls, SD, United States
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Ordered a sweater on 30th Nov, asked when I could expect delivery as it was a Christmas gift was told 5-7 days. 14 days later no item so requested a cancellation but was told the item had already been delivered?! Raised a PayPal claim, they were given false tracking details so closed the claim. Appealed the claim and received a card through post 12th Jan to say item was waiting at post office with a £16 custom charge. Requested item to be returned to sender and am trying to get Royal Mail to provide proof of this so that I can try to re-open my case with PayPal. Nightmare

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