Hoi / late delivery of parcel

1 Cheras, Malaysia

Airway Bill No: [protected]
Out of Delivery: 4/5/17 (Thurs)

As per info above, i did not received my parcel until todate (9/5/17) which sent out on 4/5/17 until todate. i am not sure how many days your despatch need to take to send out the parcel.

After i checked from portal, its shown "out of delivery" and i have called up on Fri (5/5/17) and told me i can received the parcel before 6pm. However, i did not receive any, is it a service that you all should provide to your customer?

Thereafter i called up on 8/5/17 (Mon) and nobody picked up the call. i m really upset of that. i called up again today (9/5/17) and told me the item out of delivery today which i told the staff ( i asked him the name, he is not willing to give the name) i would like for own collection instead of waiting here for nothing. He told me will called to the driver and confirm again.

Lastly, i am not sure if i can receive the parcel today and i hope the parcel will be receive in order without any damaged.

Please revert asap that should be.



May 8, 2017

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