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1.4 28 Reviews

Hockerty AFT Complaints Summary

3 Resolved
25 Unresolved
Our verdict: With Hockerty AFT's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Hockerty AFT reviews & complaints 28

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5:17 pm EST
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Hockerty AFT - Suit and shirt purchase grossly defective and at odds with each other in terms of measurement defects.

I accurately provided measurements to Hockerty for a shirt, suit jacket and suit trousers. Measurements were identical for shirt and suit jacket though seriously defective outcomes were opposite. The shirt would not be large enough to fit my 14 year old who has not sprouted yet and the buttons will not even meet in the middle. The suit is so large (top...

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Hockerty AFT - Custom boots

Delivered Cheap Tacky Looking Boot A Full Size Too Big Buyer Beware ~ Poor quality materials used to make ill fitting garments you're stuck with despite what will be your huge inevitable disappointment. I ordered a pair of shoes. Now I'm $25 in the hole I may never get back. Very poor communication for shoes that show up a full size too big. But the worst...

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6:04 am EDT
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Hockerty AFT Fit guarantee service

I ordered a suit on the Hockerty website. I initially entered my details and their algorithm calculated my measurements surprisingly accurately. I tweaked them slightly but notably they did not ask for my jacket length.

My suit arrived very quickly - just 11 days later. The quality wasn't great but after a few hours I grew to like it. But the jacket was too short by nearly 3 inches. I've had many suits made in the past and could compare them. I know that you can't fix this through alteration - the jacket needs to be remade. In addition, the suit trousers were too loose around the waist, too tight around the hips and not cut properly around the lower leg (they were meant to be fitted but were baggy).

I wasn't able to open a support ticket at first because my order was still showing as in transit but the following day it updated to delivered and I could submit a ticket.

Marta at Hockerty did respond that day and asked me to provide photos and revised measurements. I did all this as soon as I could and submitted plenty of evidence to show them what was wrong and how the suit should fit if it is remade. That was several days and I'm still waiting. I've heard nothing since the original email even though I've chased it up several times. There is no way to contact them other than through the support ticket. I have a wedding coming up in 4 weeks an am running out of time.

Having read the Trust Pilot reviews and the complaints on this board, I'm really starting to worry.

Desired outcome: Hockerty to respond to my support ticket promptly and maintain dialogue with me - not simply go quiet on me again. Hockerty to remake the suit using the details I've provided so that it fits. Hockerty to do this within the next 4 weeks.

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Is Hockerty AFT legit?

Our verdict: Hockerty AFT's legitimacy, as determined by Complaints Board, strikes a balance between trust and caution. This nuanced position suggests that while Hockerty AFT may operate with some level of legitimacy, users are strongly advised to undertake their own verification processes, reinforcing the call for a cautious but informed interaction.

Hockerty AFT earns 58% level of Trustworthiness

Average Trust Update: Hockerty AFT assessed by Complaints board with 58% credibility. Caution advised for personal and financial details.

The age of Hockerty AFT's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Hockerty.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hockerty.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Hockerty AFT have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Hockerty AFT and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Hockerty AFT protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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11:34 am EDT
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Hockerty AFT Suit is damaged and overall poor quality

I ordered an off the rack suit from the hockerty website; the product that I received did not match the style options that I ordered, and had visible damage. I contacted customer service and they insist that I cannot return the suit and refuse to give me a return address with return label which is directly contrary to the US Consumer Rights Act.

Unfortunately, despite owning the hockerty.us domain, they are very coy about actually having a business presence in the USA; some filings list a bogus "WC2N 5DU" postcode for central London, with no specific address, and you'll notice that their website goes to great pains to avoid disclosing any kind of phone or postal contact information.

It has all the hallmarks of a scam, and I wish I'd paid more attention to them and their terrible online reputation before ordering. This is a scam and this company is not reputable in any fashion of the word.

Due to their guarantees solicited on the website, this operation is fully in violation of the law. Being a corporate attorney, I now have a mission to give these individuals what they rightly deserve, because this is no longer about a $500 suit; it is about my safety as a consumer in the online marketplace. There website blantly states you can return for full refund however I now recognize that the whole operation is a ploy, ran by the conglomerate AFT Group, to whom I am filing a civil suit against to simply prove a point.

Desired outcome: Full refund for suit plus shipping;

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3:00 am EDT
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Hockerty AFT Customer made suits ordered online

I ordered 2 suits and a shirt online. I entered my details and an algorithm automatically calculated my measurements. The suits and shirt arrived and were too tight. The shirt is of also of a very poor fabric quality and feels uncomfortable to wear. The suits both arrived scrunched up into a bag and are very badly creased and not of a standard you would expect after paying over £600. They have a “perfect fit guarantee” which says you can take to a taylor and they will pay for the adjustment and if this is not possible they will remake the suit. I took the suits to a taylor who confirmed the suits cannot be adjusted as there is not enough material. I then followed the procedure to raise a ticket but have had no response other than an offer to pay for dry cleaning for the badly creased suit. No details on how to return the suits to be remade or any offer of a refund.

Desired outcome: The suits returned and remade to the right measurements (I will supply these). The shirt either refunded or replaced with a higher quality alternative made with the measurements supplied. Replacements to arrive in good condition.

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5:52 pm EDT
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Hockerty AFT Custom suit

I ordered a custom suit from the hockerty.uk website; the product that I received did not match the style options that I ordered, and had visible damage. I contacted customer service and they insist that I am responsible for return shipping charges, which is directly contrary to the UK Consumer Rights Act.

Unfortunately, despite owning the hockerty.uk domain, they are very coy about actually having a business presence in the UK; some filings list a bogus "WC2N 5DU" postcode for central London, with no specific address, and you'll notice that their website goes to great pains to avoid disclosing any kind of phone or postal contact information. It has all the hallmarks of a scam, and I wish I'd paid more attention to them and their terrible online reputation before ordering.

Desired outcome: Hockerty accepts the return at their expense, for either remanufacture to my original specifications, or a refund if that's beyond their ability. They also ought to publish an address and phone number as a legitimate business would.

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6:38 am EDT
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Hockerty AFT Shoes

Hockerty are trying to state that the shoes come under their tailor made policy, however the shoes where not tailor made, so personal measurements where given by me and neither requested, to buy their shoes all you do is select a size and style, like any other shoe shop experience, I have requested a full refund and they are not responding, this is what I get from them

From: Loreto Grosskopf

Sent: 3 August 2022 15:42:16 BST

To: linden. [protected]@btinternet.com

Subject: Re: Support Ticket #[protected] - [KFM-CSBVQ-276]

Dear Linden,

First of all congratulations for your wedding, and sorry to hear that it arrived later than expected : (I am sorry to hear that you are not happy with the quality of the shoes you recived, I am quite surprised as most of our clients are very happy with them.

May I ask you if you can explain a bit more what issues do you find on the shoes? Can you send us some pictures to documentate this? Do they fit you well?

kindly note that our policy (https://www.hockerty.com/en-us/info/legal/) does not offer a refund as a solution since every product is 100% individually custom-tailored and handcrafted just for you. This is standard practice for custom-tailored products as there is no resale value.

For further questions, do not hesitate to contact us again.

Best regards,

Desired outcome: i wish to return their shoes and get full refund

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4:04 am EDT
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Hockerty AFT False Delivery Promises

Ordered a suit and boots late March, website was advising 30 day delivery but once payment was processed, I was advised of delays. Hockerty website is still advising 30 day delivery for new orders, but I'm coming close to 2 months since my order and I can't get an ETA on when it will be delivered. Suit was purchased for an upcoming event, allowing almost 3 times the delivery period advised, but now not sure if it will arrive in time and whether I have to buy a new suit elsewhere. Boots arrived, are comfortable and look good, although they came with pull loops despite being specifically ordered without them.

I took a screenshot of their Chat Bot yesterday that states "It normally takes only 18 calendar days between you placing your order, we producing your garment by hand, and you receiving it at home. We are the fastest company in the world delivering custom made to measure clothes." Compare that to your Customer Service Team who told me on the 9th of May when asking if there's any chance I'll get my order by the end of the month "There is a chance, though how probable that is, I am afraid I cannot say it...", and then on the 16th of May "We think it could be possible to deliver this in around a couple of weeks. That is an estimation based on the information we have right now." How can you legally still be making promises of 30 day delivery in order to make a sale, to only then inform the customer of the actual delivery period once payment has been made?

Desired outcome: Delivery of my order before the end of May.

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3:35 pm EDT
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Hockerty AFT Suit quality and delivery

We ordered our suits back in February for our wedding and when they arrived in March they were firstly of the most poor quality. After speaking to a well established tailor he explained how the suits haven’t been made correctly for the measurements given and the material is not what it states to be in the sample.

One of the suits trousers was for some reason so small at the ankle the man could not fit his foot through to even get it up his leg so we sent it back and asked for a remake in early March. Hockerty requested new measurements and additional measurements which we provided ASAP and they said the new trousers would take 3 weeks to come. It has now been 6 weeks and we have no idea when the new trousers are coming. Our wedding is in 5 days so we have had to pay hundreds of pounds for new suits due to the delay.

Hockerty barely reply to emails and have refused to give a time frame of the new delivery of trousers and refused a refund even though their website states items arrive within 30 days (I have screenshots of this).

Desired outcome: Refund for both suits due to quality

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12:41 am EDT

Hockerty AFT Ordered Custom Shirts

Ordered custom shirts. I entered measurements as requested by their website. Unfortunately, the size of the shirts were too small (and thus, unable to take it to a local tailor). Hockerty also makes you jump "hoops" and asks for pictures. After slow replies once you open a ticket, they will eventually offer to remake shirt. But this is the "kicker, " the customer has to pay for the shipping to send the original shirts that made in the wrong size (keep in mind, it was their fault).

Besides their "Guarantee" being deceiving (they will show you the fine print where the customer is at a disadvantage), the fabric is not 100% cotton (as ordered). You can literally see through the so called "cotton" shirt.

Therefore, do yourself a favor, research other competitors that will customize your clothing accordingly (there are many). Hockerty is a total scam!

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10:15 pm EDT
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Hockerty AFT Suit jacket and pants

If I could give this a zero star, I would! Firstly, I ordered a suit jacket and pants from their website with all the measurements included. When I received the suit, not only was it very poor quality material, but it didn't even fit correctly. I tried multiple times to tell them that I had to return it as I was very dissatisfied (to say the least), but they refused to do so, and wouldn't even alter the suit without a charge! Beware of this crooked offshore company that is unethical and does not care about caring for their customers at all. Do not purchase any clothing from this site!

Desired outcome: Refund of purchase

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8:30 am EST

Hockerty AFT Shipping quality and refunds

Hello, I made an online purchase from Hockerty, a website that sells menswear. They announced free shipping. When the package arrived I was stunned to finda 166 euro expense to be payed by me in customs. After three weeks exchanging emails with four different people from hockerty, who I am not even sure talked to each other, and receiving dozens of emails either in english or in spanish, god knows why, and calling DHL to have them repeat payment request, they agreed to pay a part of it only, leaving me aprox. 50 euro at loss. A exhausting blunder and a terrible experience. After that, the garments arrived and were both completly unwearable despite the fact that I was extra carefull with measurements in several ways I can further elaborate if necessary as I know a bit of classic menswear measurements. I have been at this for the entire last month of 2020 and absolutly do not want another shipment or any replacement garments from them. I don t even want them to refund the extra money I payed for the customs blunder. However, I have to demand a refund, something that is not in their policy. I wish to take legal action and repport this situation as publicly as possible. How should I proceed ? Best regards.

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7:21 am EDT

Hockerty AFT suit

DO NOT BUY FROM HERE

Terrible quality suits, they do not fit, are not tailor made and charge you for returns to fix there problems.

I have now been asked to pay for alterations which is only credit due to the fact i had to return my first suit. They made the mistake and now i am paying to resolve there issues. 2 suits now and neither fit according to my measurements but its consistently costing me money !

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1:38 pm EDT

Hockerty AFT bespoke tailoring

I would caution anyone and everyone not to take the risk dealing with this dreadful company.

As a disabled man, I find shopping for clothes quite difficult and so I prefer to shop online. I came across the Hockerty website and it sounded like a fantastic option, so I had a local tailor take my measurements and placed an order for a jacket and coat from Hockerty.

Everything seemed great until the garments arrived. I excitedly opened the parcels and tried on the jacket first. It was huge and wrapped around me twice, had giant shoulder pads that wouldn't have been out of place on the set of Dynasty and sleeves like a kimono.

Thoroughly disappointed, I tried on the coat to see if that was better and to my dismay it was worse, it was even bigger. I could use it as a tent and the difference in length between the top of the sleeves and the bottom of the sleeves made it appear to have penguin wings rather than sleeves and made it impossible to move my arms more than a few inches from my sides.

I contacted Hockerty hoping this had been some mistake in their system and assuming they would apologise and remake my garments. How wrong was I? Firstly, their customer services are laboriously slow to reply and have very poor grasp of English. Initially they refused to remake the garments and insisted that the only option was for me to take the garments to be altered at a local tailor and they would refund the costs of the alterations.

I wasn't at all happy with this but complied and took the garments to the same tailor who took my original measurements for me and their response was initially to laugh at how bad the garments were, and their advice was that alterations were totally impossible as the garments were made so poorly, and, in their opinion, I should seek a refund.

I immediately contacted Hockerty and informed of this and asked for a refund and to arrange for returning the garments. Two days later I was told that a refund was not an option, but they would remake the garments if I would provide them with photographs of me wearing the garments from the front, side and back. I was very reluctant to accept the remake given the state of the first attempt but as they were not willing to budge I gave them all the correct measurements again and pointed out how their measurements differed from the measurements I had provided. I also advised that due to my disability I was unable to stand to take photographs of myself and I lived alone. Furthermore, I wasn't happy to have photographs of my flying around the world.

Several emails went back and forth over the course of a few weeks and Hockerty refused to budge from their position and even suggested at one point that it was probably my disability that made the garments poor fitting.

On research, I have discovered that Hockerty is a front for a Chinese company who were previously called Tailor4less and obviously changed the trading name due to the masses of bad reviews they have all over the web in the old name with people describing the same situation as I am in with this company. It appears that the orders are not actually made by professional tailors, but measurements are computer generated then stitched together in Chinese factories.

I have basically lost nearly £300 and I am unable to sue given their location. I am however pursuing the matter with their UK web hosting company and banking suppliers along with UK Trading standards authorities.

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6:15 pm EDT

Hockerty AFT suit

600 wasted on two suits for no reason other than their messup

I specifically requested two suits with a wide peak lapel off of the company website using their drop-down menu options. It was a straightforward order. I receive the suits and the lapels were all wrong, skinny and so ugly. Not to mention the sizes were way off on both particular suits but I am not complaining about that only about the LAPELS which cannot be changed This company only offered to give me 20% off on a new suit as if I will ever order from them again.

[protected]@yahoo.com

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9:02 am EST

Hockerty AFT no refunds even for their uncorrectable errors

After my suit was made wrong, I had to pay to return it. The sizing system used by Hockerty resulted in a suit that was way too small for me. Then the company discontinued the fabric I had selected and insisted I order a different suit. Hockerty refuses to issue a refund for any reason, even their own uncorrectable errors. This is outrageous. I do not recommend shopping on Hockerty.com

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1:08 pm EDT

Hockerty AFT tailored suit

Horrible! Avoid at all costs!
We have ordered a suit and a shirt for my fiancee for our wedding in July. What a disappointment it was when the package has arrived and none of the measurements was executed correctly by that I mean we did not make the mistake, our measurements were correct ones but Hockerty seemed to be unable to read from the profile and made a horrible mistake from 2 to 15 cm in each of them! On the top of that the shirt came in regular fit when we have ordered a slim fit with a stomach of 100 cm instead of requested 84 cm (!). Moreover, I have not seen the sloppier job with the shoulder pads - they were poking out seemed to be squeezed into shoulders creating clown like puffy sleeves. After many long discussions with the customer service that seemed to be using standalone phrases instead of actually reading what the customer is writing, we managed to get them to re-do the suit and the shirt. I have specifically indicated every measure and the mistake that they have made in an email and for my asking to confirm that measures will be correct I have received an answer "Oh but we can see from the picture how we need to fix". Well that eye measuring technique did not work, although they did manage to somehow correct the pants, the jacket and the shirt were as awful as they can be. None of the measures again was taken correctly! Moreover, they corrected from 100 cm to 80 cm instead of the correct and multiple times emphasised stomach measurement. On the top of that we had to pay 30 euros for the return shipping for the mistake that THEY HAVE MADE.
We are outraged and disappointed. Now we are left 300 euros lighter and without a suit for a wedding. Horrible, horrendous and disgraceful enterprise. I wonder if all of those "good" reviews are authentic or simply paid. If I knew, I would rather pay 800 euro to someone who actually knows how to sew.

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12:14 pm EDT
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Hockerty AFT tailoring/ continued from my post on june 26, 2017

"Hockerty.com" - previously "tailor4less.com" - produces tailored fashion. Do NOT go there. ABSOLUTELY NOT. YOU WILL LOSE OUT. Great website, bad product. Not honest, no real address to grab them. There is a reason they changed names. Too many bad reviews. Customers even called them crooks.

My story (was a dumb decision):
Put in my measurements from a tailor that made a perfectly fitted suit for me. Ordered 4 suits. Delays. Finally they came. Jacket ended almost above the belt. Pants too short, too tight. Complained via mail (the only way to communicate!) and sent photos. Only after sort of screaming at them in my mails were they willing to redo everything. Send all of it back. Weeks went by. Suits arrived. Jackets and pants too short, too tight.

Back again. For 2 suits the fabric was out and was not reordered. Made me chose something different. Even tried getting more money for a more expensive fabric. No way. Ca. 6 weeks went by. Again my suits arrived. Surprise, the jackets fit. The pants a disaster for the 3rd time. They kept using wrong measurements! Wrote mails, sent photos. They ignore my mails. No reaction no further compensation or retailoring. They took my money for 4 suits, took all in all 6 months, leaving me with 4 jackets but I paid for 4 suits. What would you call such a company?

CONTINUED after the latest communication:

As you know from my previous comment on Hockerty (previously tailor4less) could tailor several suits correctly. After another barrage of mails (they do not supply any other contact) they fell silent. After another ca. 8 weeks they agreed to redo two pants and give me 20% off the next purchase of course requesting to delete my story from the internet. Sorry, cannot do!

In any case they fell silent again, do not respond all of it could be funny if it was not such outrageous insult and cheating me out of my money. - Since changing their name they increased their prices by about 100-200 Euro (that is about 50-100% more).

Order something from them and you stand to lose even more money but then again you may get 20% off :- )I do hope you will not go there and fall down. That way they will not earn as much as they could if they were honest tailors delivering good quality. They are not! As human beings, as business people, as tailors just extremely poor quality.

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5:51 am EDT
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Hockerty AFT tailored fashion

So you want a tailored suit, jacket, shirt or pants.
If the price is reasonable one can expect a well tailored suit but not quite as if you paid triple.

"hockerty.com" - previously "tailor4less.com" - produces tailored fashion. Do not go there. Absolutely not. You will lose out. Great website, bad product. Not honest, no real address to grab them. There is a reason they changed names. Too many bad reviews. Customers even called them crooks.

My story (Was a dumb decision):
Put in my measurements from a tailor that made a perfectly fitted suit for me. Ordered 4 suits. Delays. Finally they came. Jacket ended almost above the belt. Pants too short, too tight. Complained via mail (The only way to communicate!) and sent photos. Only after sort of screaming at them in my mails were they willing to redo everything. Send all of it back. Weeks went by. Suits arrived. Jackets and pants too short, too tight.

Back again. For 2 suits the fabric was out and was not reordered. Made me chose something different. Even tried getting more money for a more expensive fabric. No way. Ca. 6 weeks went by. Again my suits arrived. Surprise, the jackets fit. The pants a disaster for the 3rd time. They kept using wrong measurements! Wrote mails, sent photos. They ignore my mails. No reaction no further compensation or retailoring. They took my money for 4 suits, took all in all 6 months, leaving me with 4 jackets but I paid for 4 suits. What would you call such a company?

Addresses I found. Wrote to all of them. No reaction. Ultimate bad company!
They have a fake swiss address. Probably a mailbox company:
Aft gmbh
Buchhaldenstrasse, 1
8302 kloten
Switzerland
Ch-[protected]

Ceo: silvia ribes, maria-elena bannwart-maurer

Spain:
Tailor4less/hockerty
Av. Via augusta 15-25
Edificio b1, 3a planta, puerta 18
08174 sant cugat del valles
Barcelona
Spain

In germany they send via this address:
Shanghai cne c/o dhl paket gmbh
Vor der hecke 910
34355 staufenberg

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Update by RalfM
Nov 21, 2017 4:56 am EST

Unfortunately the internet is so large with millions of people, people who will not see these comments before it is too late. Do not trust "Hockerty"! They give discounts for a replacement?! Funny. Consumer laws in the EU would not allow this. Anyway under the Hockerty name they jacked up their prices by 50-100% in comparison with their previous "tailor4less" name. Please do not go there and waste your money.

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P.......off
, NZ
Nov 20, 2017 1:49 pm EST
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I ordered a wool suit from Hockerty in April 2017. On Nov.17, 2017, as I was sitting down at the breakfast table, the fabric of the trousers split at the seat.The material was of such poor quality it did not last 7 months! I asked the company to replace the trousers, but they refused, saying it was beyond the 30 day period they have for any replacements. They asked me to pay for another pair of trousers with a "discount".
If this were a New Zealand company, they would have been bound by our Consumer Guarantee law to issue a full refund or replacement. This company is using its offshore location to get away with ignoring their responsibility to customers. Very poor attitude. I will never buy from them again.

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3:43 am EDT

Hockerty AFT Large suit

Hello. I'd like to tell about my negative experience with Tailor4less and maybe that will help other customers. I bought a suit from Tailor4less and it arrived pretty fast, to be honest I never expected such a fast delivery. But unfortunately that was the only nice thing. When I opened the package and saw my suit I was not happy, because size was obviously incorrect. Suit was super large and when I tried it on it looked like a tent!
I contacted Tailor4less and they said that they can offer me only a price off on my next order. Not impressed.
I had to waste extra money and take the suit to a local tailor to correct its size.
I won't be buying there again.

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