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Hmwallace.com / I recently had a horrible experience dealing with HMWallace and National Builder Supply

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I recently had a horrible experience dealing with HMWallace and National Builder Supply. I ordered a shower base and a bathroom accessory. The accessory was backordered. I was never notified and left waiting for my shipment weeks later. After contacting the company I was met with quite possibly the worst customer service in the world. Needless to say, I ended up canceling my order and going with Faucet Direct.

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  • Jo
      Apr 28, 2011
    Hmwallace.com - Stay away from these guys
    Hmwallace.com
    United States
    hmwallace.com

    Horrible. Received notification from HM Wallace of fulfillment of order and delivery to FEDEX last week. After my order did not arrive, I called and they quite literally had no idea from their records whether they had shipped it or not. They checked with the warehouse manager and "it turns out" that they had not shipped it at all. I now have a kitchen with marble countertops and no sink. Hard to believe they can stay in business.

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