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HMSHost / slow service and poor quality and presentation

1 Las Vegas, NV, United States

October 10, 2018 (LASPGA02) Las Vegas Airport. I had 45 minutes to boarding so I stopped at the PGA Tour Grill for a burger. It took 5 minutes to be seated, although there were several vacant tables. Then another 5 minutes to get through to the waitress that I didn't want to try the fake meat, just a mushroom burger. It took another 15 minutes to get my food. A small burger - looked like something from McDonald's, and greasy fries on a square plate. No lettuce or any garnish, food was just tossed on the plate. I had only taken my first bit when the waitress stopped by (only time) to ask if it was okay. It was okay at the best. the slow/poor service only left me 20 minutes to eat, ant then I was charged for the Fake meat burger. $17.85 plus tip for McDonalds. what rip. Would like a refund.

Ev
Oct 11, 2018

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