HMSHost / customer service

Coquitlam, BC, Canada

Hello management,
Just wanna express my experience yesterday May 8, 2017 @ 6:19am at McCarran international airport, i bought sandwich egg ham & cheese. My first concern is about customer service " i asked her if i can get a cup of hot water she answer me back that the hot water is $2.00 i was so surprise i said really she said to me yes and its not my policy its the management so i cannot do anything on it if you want you can complain to theme.. that not a good customer service answer. Second the sandwich is not hot. Im really disappointed this is my first time i experience that you have to pay $2 for hot water & bad customer service.

May 9, 2017

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